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Reviews of Hampton Inn & Suites Jacksonville - Beach Blvd/Mayo Clinic

2.5 out of 5
Hampton Inn & Suites Jacksonville - Beach Blvd/Mayo Clinic
13733 Beach Blvd, Jacksonville, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice clean hotel. Conveniently located. The staff was friendly.
Stayed 2 nights in May 2024
Response from Tammy on May 20, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future,

10/10 Excellent

Cassandra

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service start to finish and everything in between! Night reception was just as fantastic as morning reception. Breakfast was great and the place was super clean and fresh!
Stayed 1 night in May 2024
Response from Tammy on May 16, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay close to shopping and dining
Stayed 1 night in May 2024
Response from Tammy on May 16, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future,

10/10 Excellent

Grace

Liked: Staff & service, property conditions & facilities
Clean. Close to everything
Stayed 2 nights in May 2024

10/10 Excellent

John R

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Stayed 1 night in Apr 2024
Response from Tammy on May 1, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future,

6/10 Okay

Rob

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Tammy on May 1, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future,

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly , courteous , very professional , clean rooms, clean hotel. Excellent comfortabke beds.
Stayed 1 night in Apr 2024
Response from Tammy on Apr 28, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future,

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, inside pool perfect for aqua therapy! Front desk staff were professional, kind, & caring. Great breakfast to get you up & ready for your day!
Stayed 1 night in Apr 2024
Response from Tammy on Apr 17, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you enjoyed your stay and will stay with us again in the near future.

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!!! Many choices and good food. Coffee was amazing!!!! Convenient lobby and parking. Rooms were clean and comfortable.
Stayed 1 night in Apr 2024
Response from Tammy on Apr 14, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and visit us again in the near future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tammy on Apr 10, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

8/10 Good

debby

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty typical
Stayed 1 night in Mar 2024
Response from Tammy on Apr 6, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

4/10 Poor

Boris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Roaches. We stayed there on Saturday, March 16th for one night. The hotel seemed nice but we didn't expect to see roaches in our room. I managed to kill one and brought it DISCREETLY to the front desk on our check out because we didn't want to alarm other guests. We waited 2 days to hear back from the manager, and had to follow up before they returned the call (I believe the GM's name is D.Beaver). I didn't expect to be compensated for the entire stay but they only offered us points which amount to about 42$. That's not what left me feeling bad. I just feel like the manager didn't care so much about what had happened and I don't think I'll be using those points. We had to carefully inspect our stuff on the way out to make sure the bugs didn't go into our bags. I recommend looking for another hotel, they're all in 10minute driving distance anyway.
Stayed 1 night in Mar 2024
Response from Tammy on Mar 24, 2024
Thank you for your recent stay at our Hampton inn property. I do apologize for the inconvenience. I am going to give you a call. We do hope you will visit us again in the near future.

2/10 Terrible

Christine

Stayed 2 nights in Mar 2024
Response from Tammy on Apr 7, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with is again in the near future.

10/10 Excellent

Grenville

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Beach
Stayed 1 night in Mar 2024
Response from Tammy on Mar 17, 2024
Thank you for your recent stay with us at our Hampton Inn property. We are here to serve you and hope you had a great stay. I hope you will visit us again in the near future.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tammy on Mar 12, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you enjoyed your stay and will come back again in the near future.

10/10 Excellent

Eugene

Traveled with family
Liked: Amenities
Location is great . Close to great shopping areas and Naval facilities. Will be staying there next time in Jacksonville.Florida
Stayed 4 nights in Mar 2024
Response from Tammy on Mar 10, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will visit us again in the near future.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Tammy on Mar 7, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Tammy on Mar 6, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope that you will visit us again soon in the near future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Tammy on Feb 28, 2024
Thank you for your stay at our Hampton Inn property. We hope you come back again soon.

10/10 Excellent

Janell

Business traveler, Traveled with family
Liked: Amenities
Place was clean
Stayed 1 night in Feb 2024
Response from Tammy on Feb 27, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come and visit us again in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First for any other pet owners the pet fee has apparently gone up to $125 not the $75 that’s posted here or what they said in an email before I arrived. That being said, it was great to bring our dog with us and I wouldn’t trade it for anything. My dog had a blast on the beach! There are plenty of trash cans around the property to dispose of waste instead of searching like I usually have to do. The hotel staff was always friendly and helpful when we interacted with them. The breakfast was well supplied. Our room was very clean and we liked that we had full sized shampoo/conditioner/body wash bottles. The TV and fridge were also bigger than the standard size. The hotel itself is just a 10-15 minute drive from the beach which was perfect for us. There was a mixup with my card and a recurring pet fee but it was resolved quickly by their staff. I would recommend this place and would definitely come back.
Stayed 4 nights in Feb 2024
Response from Tammy on Feb 21, 2024
I just want to thank you for staying at our property. I am so glad you enjoyed your stay. We hope you will come back in the future and stay with us again.

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it's location. Close to many food and shopping options. Close to other places of interest. As usual, everything at Hampton was good. This is our first choice when we travel.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 21, 2024
Thank you for your recent stay with us at our Hampton Inn property. We are so glad you enjoyed your stay and will come back and stay with us again in the near future.

6/10 Okay

shari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So disappointed because everything was perfect except for dogs barking all night 9n the 5th floor.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 19, 2024
Thank you for your recent stay with us at our Hampton Inn property. We do apologize for the inconvenience from the dog barking. We hope you will come and visit us again in the near future.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back!
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 17, 2024
Thank you for your recent visit with us at our Hampton Inn property. We hope you will come see us again in the near future

4/10 Poor

Norman

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Supposed to be Mayo hotel
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 19, 2024
Thank you for your recent visit with us at our Hampton Inn property. We have mayo patient at our hotel. We hope you will visit us again in the near future.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 16, 2024
Thank you for your recent stay with us at our Hampton Inn. We hope you will come back and stay with us again in the near future.

10/10 Excellent

L A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice folks and clean comfortable room.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 15, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on Feb 15, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Ed C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking spaces, especially it is combined with the adjacent hotel. Too many compact parking spots and our SUV barely fit in the one remaining parking space. Both hotels were full to capacity.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 12, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on Feb 12, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Marcela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
todo bien
Stayed 1 night in Feb 2024
Response from Tammy on Feb 11, 2024
Thank you for your recent stay with us at our Hampton Inn property. We Hope you enjoyed your stay and will visit us again in the near future.

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good, location is good, room was clean. The only disappointing thing was that the indoor pool was not heated, and the water was ice cold. This was the reason we booked this hotel this time around.
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 9, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

4/10 Poor

John

Business traveler, Traveled with partner
Disliked: Staff & service
We were invited to use the digital key, as we were arriving very late. While the D key allowed access inside the lobby, it did not work at the room door. There was no one staffing the front desk, requiring a search of the office area to locate someone who could make a pair of key cards to grant access into the room. The room itself was only average and the next morning's breakfast tasted old, even at 7:00 am.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 9, 2024
Thank you for your recent stay with us at our Hampton Inn property. We do apologize for the inconvenience in the digital key not working. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the easy access to shopping and dining.
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 9, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Tammy on Mar 20, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tammy on Feb 5, 2024
Thank you for recent stay with us at our Hampton Inn property. We hope you enjoyed your stay and will come back to see us again in the near future.

10/10 Excellent

Leslie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was nice, breakfast was hot. Overall, stay was good.
Stayed 3 nights in Jan 2024
Response from Tammy on Feb 4, 2024
Thank you for recent stay with us at our Hampton Inn property. We hope you enjoyed your stay and will come back to see us again in the near future.

10/10 Excellent

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All above
Stayed 1 night in Feb 2024
Response from Tammy on Feb 3, 2024
Thank you for recent stay with us at our Hampton Inn property. We hope you enjoyed your stay and will come back to see us again in the near future.

8/10 Good

Broderick

Liked: Cleanliness, room comfort
Brrrr...
Overall, a good hotel, located near the beach. But, the hotel pool is much colder than other pools we have lapped over the years. Most pools keep the water temp around 85F; this one is around 80F or lower.
Stayed 1 night in Jan 2024
Response from Tammy on Feb 2, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and visit us again in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
It was a great stay. The Hotel was packed with customers but it was a very quiet stay.
Stayed 1 night in Jan 2024
Response from Tammy on Feb 1, 2024
Thank you for your recent stay with us at our Hampton Inn property. We do hope you enjoyed your stay and will come back and stay with again in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tammy on Jan 28, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tammy on Jan 28, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tammy on Jan 28, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

10/10 Excellent

Manisha, Gainesville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was quick, room was spacious & clean. I love that hotels are eco conscious and use refillable body wash and shampoo. The only concern was that the phone intercom was not connected, so I couldn't call front desk from the room. But I didn't need to, eventually. I enjoyed the stay.
Stayed 1 night in Jan 2024
Response from Tammy on Jan 27, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tammy on Jan 26, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come and stay with us again in the near future.

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room and hotel was very clean. It was also very convenient drive to the Mayo clinic.i would book again.
Stayed 1 night in Jan 2024
Response from Tammy on Jan 23, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tammy on Jan 22, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

6/10 Okay

Jerome

Stayed 1 night in Jan 2024
Response from Tammy on Jan 19, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tammy on Jan 18, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tammy on Jan 18, 2024
Thank you for your recent stay with us at our Hampton Inn property. We hope you will come back and see us again in the near future.