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Reviews of Hampton Inn & Suites Jacksonville

2.5 out of 5
Hampton Inn & Suites Jacksonville
1032 Hampton Inn Way, Jacksonville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 993 reviews" "
Rating 8 - Good. 203 out of 993 reviews" "
Rating 6 - Okay. 44 out of 993 reviews" "
Rating 4 - Poor. 25 out of 993 reviews" "
Rating 2 - Terrible. 24 out of 993 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel to stay at.
Stayed 4 nights in Apr 2024
Response from Chris on May 13, 2024
Thank you for your feedback Cathy. We love seeing your comment "wonderful hotel to stay at" and look forward to our next opporunity to serve you. Until then, safe travels!

10/10 Excellent

Eva

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a a great place to stay
Stayed 8 nights in Apr 2024
Response from Chris on May 13, 2024
Thank you for taking the time to review your stay with us Eva. We appreciate your feedback and look forward to sharing your comments with our team. We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Easy.
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
Thank you for taking the time to share you experience with us Robert. We're glad to see that your stay was a "5 out of 5" and we look forward to our next opportunity to serve you!

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were pleasant and the property was clean and modern!
Stayed 2 nights in Apr 2024
Response from Chris on Apr 29, 2024
Thank you for reviewing your stay with us, April! We look forward to sharing your comments with our team and look forward to our next opportunity to serve you. Until next time, safe travels!

10/10 Excellent

Shiane Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Pleasant stafe, the beds were comfortable and clean.. the breakfast was great, plenty of options to choose from. This is our go to place for when we travel.
Stayed 2 nights in Mar 2024
Response from Chris on Mar 23, 2024
Thank you for reviewing your stay with us Shiane! We appreciate you choosing Hampton Inn & Suites Jacksonville as your “go to place” and look forward to sharing your comments with our team. We hope to see you again soon!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area and convenient place for restaurants and shopping
Stayed 2 nights in Mar 2024
Response from Chris on Mar 11, 2024
Thank you for taking the time to review your stay with us Mary. We look forward to sharing your feedback with our team and hope to see you again soon!

10/10 Excellent

Johanna Marie

Traveled with family
Liked: Amenities
Very nice
Stayed 1 night in Mar 2024
Response from Chris on Mar 11, 2024
Thank you for rating your stay with us Johanna. We're happy to see that you enjoyed your stay with us, and we look forward to our next opportunity to serve you!

8/10 Good

Tracy

Traveled with family
Liked: Staff & service, property conditions & facilities
There was no inside pool. No microwave in my room was very disappointing. I’m a new rewards member who booked 3 rooms that night and was not offered a welcome gift. Every thing else was good though.
Stayed 2 nights in Feb 2024
Response from Maria R. on Feb 28, 2024
We apologize for the inconveniences you had while you were with us. Every stay with us should be pleasant and comfortable, so we're disappointed we fell short here. We will address this issue with our team to ensure a more comfortable stay for our guests. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Lou Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to stay for the weekend to visit my son while he was in school at the Marine base. We had such a nice time. The staff are incredible and the hotel was so clean!
Stayed 3 nights in Feb 2024
Response from Chris on Feb 20, 2024
Thank you for sharing your feedback, Lou Anna! We appreciate your choosing Hampton Inn & Suites Jacksonville as your home base during such a special weekend. We look forward to our next opportunity to serve you and hope to see you the next time you visit your Marine!

10/10 Excellent

t

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Maria R. on Feb 19, 2024
Thank you so much for your feedback about our property. Hope to see you again in the future!

10/10 Excellent

t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Feb 2024
Response from Maria R. on Feb 19, 2024
Thank you so much for your feedback about our hotel. Hope to see you again in the future!

2/10 Terrible

Debbie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maria R. on Feb 19, 2024
We apologize for the inconveniences you had while you were with us. Every stay with us should be pleasant and comfortable, so we're disappointed we fell short here.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maria R. on Jan 31, 2024
Thank you and we appreciated you staying with us!

10/10 Excellent

kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from check in to checkout! Breakfast was great! Lots of delicious options!
Stayed 1 night in Dec 2023
Response from Maria R. on Jan 25, 2024
Thank you and we appreciate your feedback regarding our hotel. Hopefully will see you again on your next visit.

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a great place overall.
Response from Maria R. on Jan 17, 2024
Thank you for your feedback! We appreciate you staying with us.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here several times throughout the years very friendly very clean and the breakfast is great. Location plenty of restaurants
Stayed 1 night in Jan 2024
Response from Maria R. on Jan 12, 2024
We appreciate your feedback and looking forward to your next visit.

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maria R. on Jan 12, 2024
We appreciate your feedback and looking forward to your next visit.

2/10 Terrible

julio

Stayed 1 night in Jan 2024
Response from Maria R. on Jan 12, 2024
We apologize for the inconveniences you had while you were with us. Every stay with us should be pleasant and comfortable, so we're disappointed we fell short base on you 1 star review. Thanks for taking the time to give us your feedback.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spaces and it had a large bathroom
Stayed 1 night in Jan 2024
Response from Maria R. on Jan 12, 2024
We appreciate your feedback and looking forward to your next visit.

10/10 Excellent

Rubye

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Staff very welcoming,- very accomodating when I needed a microwave, one was brought to the room. When told it didn't work, we received a working one. Also giving us places to eat, and helpful information
Stayed 3 nights in Dec 2023
Response from Maria R. on Jan 12, 2024
We appreciate your feedback and looking forward to your next visit.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maria R. on Jan 31, 2024
Thank you and we appreciate your business!.

8/10 Good

Phillip

Liked: Staff & service, property conditions & facilities, room comfort
In Laws visit
Enjoy our stay here, rm was not what I had during my last stay. The towel holder fell off when I place my towel on it. The tub floor scratch the bottom of my wife's foot. Bed was comfortable and the window view was nice.
Stayed 2 nights in Dec 2023
Response from Maria R. on Jan 1, 2024
We apologize for the inconveniences you had while you were with us. Every stay with us should be pleasant and comfortable, so we're disappointed we fell short here. We will address this issue with our maintenance team to ensure a more comfortable stay for our guests. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and smelled heavenly! The room was clean and comfortable as well. I especially liked the complimentary continental breakfast and beverage service. I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Maria R. on Jan 1, 2024
Thank you for choosing Hampton Inn for your stay. We're glad to hear that you found our hotel clean and that you enjoyed our breakfast. We appreciate your kind words.

10/10 Excellent

Eva

Stayed 6 nights in Dec 2023
Response from Maria R. on Jan 12, 2024
We appreciate your feedback and looking forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Chris on Dec 12, 2023
Thank you reviewing your stay with us John. We look forward to sharing your feeback with our team and hope to see you again soon!Until then, safe travels!

10/10 Excellent

Douglas

Traveled with partner
Stayed 2 nights in Dec 2023
Response from Maria R. on Dec 11, 2023
Hi - We’re excited to see your 5 star review and happy to hear that you experienced our exceptional accommodations. Next time you visit Jacksonville NC, we'd love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.

8/10 Good

Keith

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Chris on Dec 8, 2023
Thank you for taking the time to rate your stay with us Keith. We love sharing guest feeback with our team, so please let us know how we can earn that "5 out of 5" on your next visit. We hope to see you again soon!

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I wanted to be.
Stayed 2 nights in Dec 2023
Response from Chris on Dec 8, 2023
Thank you for reviewing your stay with us Helen. We love having so many restaurant and shopping options within walking distance of our hotel and love hearing that we were in a convenient location for you. We hope to see you again soon!

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything
Stayed 7 nights in Nov 2023
Response from Chris on Dec 4, 2023
Thank you for rating your stay with us Alan. We hope to see you again soon!

10/10 Excellent

Joanne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris on Nov 20, 2023
Thank you for rating your stay with us Joanne! We're happy your visit was a "10" and we look forward to our next opportunity to serve you.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another AMAZING stay!
Amazing staff and service as always! As a military family we love the warm and welcoming atmosphere for us and our Marine. Hotel is superbly clean, enjoyable breakfast and a prime location for all our ventures!
Stayed 5 nights in Nov 2023
Response from Maria R. on Nov 16, 2023
Thank you so much for your feedback! We use your feedback to try to make your stays the best they can be. We look forward to serving you again on your next visit. Hampton Inn & Suites by Hilton Worldwide values your patronage and appreciates your loyalty.

8/10 Good

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Nov 2023
Response from Maria R. on Nov 13, 2023
Thank you so much for staying with us. Hope will see you again in your next travel.

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chris on Nov 13, 2023
Thank you for taking the time to rate your stay with us Linda! We look forward to sharing your 5 of 5 with our team and look forward to our next opportunity to serve you.

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay here, the room was clean, beds comfortable, breakfast was good, very friendly lady serving breakfast, u most definitely will stay here again. And it is a GREAT LOCATION TO EVERYTHING!!!
Stayed 2 nights in Nov 2023
Response from Chris on Nov 13, 2023
Thank you for taking the time to review your stay with us Audrey! We are happy to hear that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Marsha

Stayed 2 nights in Oct 2023
Response from Chris on Nov 20, 2023
Thank you for taking the time to rate your stay with us Marsha! We're happy your visit was a "5 out of 5" and we hope to see you again soon.Until then, safe travels!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Maria R. on Nov 13, 2023
Thank you so much for staying with us. Hope will see you again in your next travel.

10/10 Excellent

Chris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and very helpful. I would recommend.
Stayed 2 nights in Oct 2023
Response from Maria R. on Nov 13, 2023
Thank you so much and we appreciated your feedback. Hope will see you again in your next travel.

10/10 Excellent

Marge

Stayed 2 nights in Oct 2023
Response from Chris on Oct 23, 2023
Thank you for rating your stay with us Marge! We are happy to hear that you experience was a "10" and look forward to our next opportunity to serve you.

10/10 Excellent

Antionette

Liked: Staff & service, amenities, property conditions & facilities
The hotel was very clean I didn't one complaint about my living quarters for a week
Stayed 2 nights in Oct 2023
Response from Chris on Oct 23, 2023
Thank you for your feedback Antionette! We are glad that you enjoyed your weeklong stay with us and look forward to your next visit!

10/10 Excellent

lenox

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel, the hotel staff were very professional.
Stayed 1 night in Oct 2023
Response from Chris on Oct 23, 2023
Thank you for sharing feedback lenox! We are glad that you enjoyed your stay with us and look forward to sharing your comments with our team. We hope to see you again soon!

10/10 Excellent

Abbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 2 nights in Sep 2023
Response from Maria R. on Sep 19, 2023
Thank you for sharing your feedback regarding your recent stay at the Hampton Inn & Suites Jacksonville. We hope your next visit will be even better.

10/10 Excellent

Gale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maria R. on Sep 19, 2023
Thank you for sharing your feedback regarding your recent stay at the Hampton Inn & Suites Jacksonville. We hope your next visit will be even better.

8/10 Good

Kervin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could’ve been bigger. Other than that, everything was good
Stayed 2 nights in Sep 2023
Response from Maria R. on Sep 13, 2023
Thank you so much. We appreciate your feedback.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maria R. on Sep 5, 2023
Thank you and we appreciate your feedback.

10/10 Excellent

Kathy

Stayed 2 nights in Sep 2023
Response from Chris on Nov 14, 2023
Thank you for the 5 out of 5 rating Kathy! We hope to see you again soon.

10/10 Excellent

Stephanie

Stayed 2 nights in Sep 2023
Response from Maria R. on Sep 25, 2023
Thank you for staying with us. We appreciated your feedback.

8/10 Good

Clara Celeste

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has all I need. Would like wider breakfast options and real dark coffee.
Stayed 1 night in Sep 2023
Response from Maria R. on Sep 11, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Joann

Stayed 1 night in Sep 2023
Response from Maria R. on Sep 25, 2023
Thank you for staying with us. We appreciated your feedback.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria R. on Sep 5, 2023
Thank you and we appreciate your feedback.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Review!!!
It was fantastic. All the staff were very friendly and helpful. I really appreciated the chocolate cookies during the evening.
Stayed 6 nights in Aug 2023
Response from Chris on Aug 25, 2023
Thank you for the Happy Review Brian! We are glad to hear that your found our team to be helpful and friendly and love hearing that you enjoyed a chocolate cookie. Our team will appreciate hearing this feedback and we hope to see you again soon!