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Reviews of InTown Suites Extended Stay Jacksonville FL – Baymeadows

2 out of 5
InTown Suites Extended Stay Jacksonville FL – Baymeadows
8555 Baymeadows Way, Jacksonville, FL

Reviews

5.8
Rating 10 - Excellent. 11 out of 80 reviews" "
Rating 8 - Good. 23 out of 80 reviews" "
Rating 6 - Okay. 11 out of 80 reviews" "
Rating 4 - Poor. 11 out of 80 reviews" "
Rating 2 - Terrible. 24 out of 80 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

7.2/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clean is poor.
Stayed 18 nights in Mar 2024

10/10 Excellent

Muhammad

Stayed 16 nights in Feb 2024

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2024

2/10 Terrible

Colitia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay Inn
This was the worst experience I have had at a hotel The room was bare and unwelcoming, there was roaches and the staff seemed nice when they were available, I asked for clean towels and was advised that they don't provide additional towels outside of the 2 washcloths and towels that were already in the room. I was so taken back I WILL NEVER stay in a InTown EVER again no matter the price. This was horrible and made my stay unconfutable DONT STAY HERE!! The one on Baymeadows in Jacksonville FL ugh! Nasty bathroom gross toilet - see bekow.
Digusting and nasty
UGH
Stayed 7 nights in Dec 2023

4/10 Poor

Precious

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service
Staff was hard to find. Room had several cockroaches. Parking very limited.
Stayed 7 nights in Sep 2022

6/10 Okay

Christina

Business traveler
Disliked: Staff & service
Basic place. Clean but the stove didn’t work. Won’t stay again there
Stayed 7 nights in Sep 2022

2/10 Terrible

Carlos

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. It's a good thing i was traveling for work without the family. The area is ok but this "hotel" is not. Dirty, unfriendly staff, weird guests, no front desk overnight, 2 weeks and no room cleaning service, range didn't work, carpet was filthy. Terrible!
Stayed 14 nights in May 2022

2/10 Terrible

Deandre

Stayed 7 nights in Feb 2022

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and I love the amount of closet and cabinet space. Staff is super friendly and extremely helpful.
Stayed 14 nights in Jan 2022

8/10 Good

timisha

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2021

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2021

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place but the only problem I had was we work night shift and couldn’t get good sleep because we could hear everything super noisy
Stayed 7 nights in May 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
There were roaches crawling on the walls and when I said something about moving my room or doing something about it they said they can’t do anything. Also the microwave pops sparks and doesn’t work. And the first time I hung my towel up on the towel rack it fell off the wall. The “security” are very nosey and stand outside of your room. Not a comfortable place to stay. Felt like I was at a trap house With no money coming.
Stayed 1 night in Nov 2020

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good thanks
Stayed 7 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
It worst experience of all of my hotel experiences it was nasty faucet was broken mold up underneath the kitchen sink mold in the corner of the room a used needle fell out from underneath the mattress floors were dirty table was literally falling off of the wall and the staff is really rude manager really doesn't care and they have a really butt wipe of a security guard and don't forget about the roaches bugs
Stayed 7 nights in Oct 2020

8/10 Good

Sonia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
. Convenient location worth the price I like the kitchenettes and strong acs
Stayed 7 nights in Sep 2020

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything was good. Watch out for there facke security guard.very mean and blunt
Stayed 7 nights in Sep 2020

2/10 Terrible

Kyla

Stayed 12 nights in Aug 2020

8/10 Good

Hailey

Liked: Cleanliness, staff & service
Overall good
It was good besides them waking us up so they could clean the ac
Stayed 8 nights in Aug 2020

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2020

2/10 Terrible

Verified traveler

Stayed 7 nights in Jul 2020

4/10 Poor

Lamont

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you pay for, is what you get. No housekeeping everyday, only once a week. You only get a one time towel, toilet paper for your entire stay. Beware of roaches.
Stayed 7 nights in Jul 2020

6/10 Okay

Obed

Business traveler
Liked: Staff & service, room comfort
Not good with the customers yielling and making noise.
Stayed 9 nights in Jul 2020

8/10 Good

Misti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok given the neighborhood
Acceptable and quiet. Decor needs updating
Stayed 7 nights in Jun 2020

8/10 Good

Bridgett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing
Stayed 7 nights in Jun 2020

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad awful.......do not stay their.....
the place is a dump....dirty....service terrible....lady at front desk.terrible....said if we didn't like we could go somewhere else....was staying for 3 weeks....to finish school...had no other place ....had already paid...no refund if we left...bad area....never cleaned room...had to clean before i moved in..
Stayed 19 nights in May 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I would not recommend... not even a little bit
This hotel was more like low income housing than an actual hotel. The rooms are dirty and rundown. There was black mold on the ceiling above the shower. There were long term alcoholic residents fighting in the middle of the night. The hotel desk actually woke me up to tell me there were complaints about the noise coming from my room! The fire alarm went off at 5:00 a.m., but I was too scared to leave the room. There was someone's hair on the bath towels and it looked like someone emptied a vacuum canister over the bed and there was that residue dust on the bed. The counter tops had cigarette burns on them, the whole front of the bathroom counter top was missing and only the hot water worked on bathroom sink. When you opened the refrigerator door and looked at the floor, it would make you sick how dirty it was.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNSATISFACTORY
My stay was not good room not clean no clean bath towel no clean wash cloths and i have a 17 month old im not satisfied i think i need to be compensated i understand they have a lot people tht stay here but they should be considering to other guests thats just not right.

6/10 Okay

Verified traveler

Disliked: Cleanliness

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
OK for the money.
Decent for the money. Room was a little on the smaller side, and they did not clean the room daily as advertised... that was a little disappointing.

2/10 Terrible

Lisa, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T DO IT....PLEASE.IT'S NOT WORTH YOUR HEALTH
The room was literally disgusting. I have actually seen gas station bathrooms that were cleaner. We were in town for work and had reserved 2 rooms and they were both equally awful. The smell was horrible and they had some kind of machine in my room that was blowing a nauseating smell so I had to unplug it and keep the door open to let the room air out. I had to do that every night for the whole week I was there as did the other room my workers had. The stovetop burners in our so called suite did not work. They do not supply towels toilet paper or garbage bags..yes you take out your own garbage..They never came even once and cleaned the room although in our workers room they did go in and rummage through their luggage. There is nothing good about this place.

2/10 Terrible

Frequent Traveler, Jacksonville Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
The receptionist was very nice, we asked how many towels were in the room she said 2 sets, WRONG ! towel and a hand towel, checked back later since she said they were in the dryer, well that got us 2 towels, no hand towels, and no face cloths. The drapes were wrinkled and had holes in them, the room had a strange odor I guess because this place is in bad need of renovations, the dresser and night stands look as though they were purchased from a bad thrift store. We were highly disappointed and will never stay here again, and to think we were excited about staying here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine. Only negative was the missing coffee pot. However, we were not drinking coffee so it was not missed other than the fact that it was listed as being in the room. The TV controler was the comcast adapter for changing channels, however the remote was not calibrated to the TV. Therefore, manual tv controls were needed to turn the tv on and adjust volume. The room was comfortable and quite. The personnel were very pleasant.

8/10 Good

jim, sc

Liked: Cleanliness, staff & service
nice size rooms
nice size rooms close to aize of a apartment it stands off to its self but was nice for the price didns see any bugs it was clean

6/10 Okay

nancy

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Mike, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Not as fancy as some other hotels, two pillows instead of four, lower threadcount sheets, but the kitchen is better, the location is quieter, and overall I am happier with the experience than at other places being kept up all night by highway noise in my room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What I liked the most is that the room has the little kitchen.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
We booked two nights at this hotel. The second night we got back only to find that our electronic key wasn't working to unlock the door. We went up front to get the key reset and the office was locked with no one working. We ran the bell and knocked on the door for almost an hour and no one ever showed up. There were two or three other rooms with the same problem, and we all ended up sleeping in our cars until someone showed up in the office the next morning. Would not recommend to anyone.

2/10 Terrible

gddub

Disliked: Cleanliness, staff & service, room comfort
This is Baad and Scarey
Check-in...had a different room than what i had reserved. when that was cleared, I got a room number and key got 2 it on the 2nd floor open the door and it was bad, it stink,old carpet. dusky nasty dark and scarey. Back 2 check-in got keys for another room and a large water bug greeted us, it was smelly and dusty, cob webs in the ceiling beds was old stained and blankets wasn't clean, bed spreads wasn't cleaned, and didn't fit the beds.1of the bed sheet had not been change, no phone book. i felt the HEBEGEBEES!!!!! THIS HOTEL REALLY NEEDS 2 B TAKEN OFF YOUR LIST IT MAKES U LOOK BAAD. I will never ever go back.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
TV didn't work
I PAID FOR MY SON TO STAY FOR 7 NIGHTS AFTER HE MAJOR SURGERY TO HIS SHOULDAR, THE FIRST ROOM WAS ON THE 3RD FLOOR AND WHEN THE MAID WAS CLEANING THE ROOM NEXT DOOR, HE SAID SOMEONE BANGED ON THE FLOOR FROM THE ROOM BELOW HIM SAYING HE WAS MAKING TOO MUCH NOISE, NEEEDLESS TO SAY HE WAS SLEEPING THE EFFECTS OF THE SURGERY AND WAS NOT MAKIGNANY NOISE, HE COMPLAINED TO THE FRONT DESK AND THEY DID MOVE HIM THE NEXT TO THE 1ST FLOOR, IN THAT ROOM THE TV VOLUMNE DIDN'T WORK PROPERLY BUT HE DEALT WITH IT SINCE HE WASN'T WATCHING TO MUCH TV ANYWAY. ON A WHOLE THE ROOM WORKED OUT FINE AND I WOULD THEM AGAIN IF NEEDED.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SCman, Columbia, SC

Liked: Staff & service, room comfort
Good low cost alternative.
In bed for a couple of days and really only needed a bed so I was happy to pay as little as possible.

8/10 Good

ambivalent

Liked: Cleanliness, room comfort
you get what you pay for, they won't take a reservation past 9 that isn't through a travel site and prepaided
it was fine considering what I spent but I think next time I would see if I could go upscale.

4/10 Poor

Travis, Kalamazoo MI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to being a dump
Ceiling fell down the 1st night. Asked for another room and was pleasantly surprised that the 2nd room wasn't too bad. Never had any maid service at all for 6 days. Had to wash my own sheets and towels. Its a cheap place but the old saying still holds true: You get what you pay for.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the money
The reviews kinda turned me away from this hotel, but I figured it had to be worth the money...and it was. The bed was comortable, the room didn't smell and the staff was always friendly.

4/10 Poor

Russ, Jacksonville, fl

Liked: Room comfort
Disliked: Staff & service
Horrible service
Overall was " ok " fit how cheap it was.... Front desk bade me wait while she finished her"other work" thanked god I was her last reservation. The the morning crew knocked on my door 2 hours before checkout to ask me if I was checking out today. The service was a joke. The room was ok, out of tissue paper, water spots in the roof, just didn't speak well

6/10 Okay

Anonymous

Liked: Staff & service
Disliked: Cleanliness
felt like a dorm
I can't speak for the bed and carpet but the tileing in the kitchen area and bathroom was sticky and dirty. My white socks were black within minutes. I saw some black specks in the bathtub that made me shower with flip flops on. Cleanliness was my only issue while the location was conveniently close to the mcat testing center I was going to. I stopped by a nearby winndixie to get frozen food for my breakfast to save me money.