In-room safe, iron/ironing board, free cribs/infant beds, free internet

Reviews of Best Western Plus Bourbonnais Hotel & Suites

2.5 out of 5
Best Western Plus Bourbonnais Hotel & Suites
62 Ken Hayes Dr, Bourbonnais, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 153 out of 281 reviews" "
Rating 8 - Good. 60 out of 281 reviews" "
Rating 6 - Okay. 28 out of 281 reviews" "
Rating 4 - Poor. 24 out of 281 reviews" "
Rating 2 - Terrible. 16 out of 281 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The lady of the front desk was professional, polite, friendly and sweet.. the room was clean and comfortable.. I’ll be back again.. thank you
Stayed 2 nights in May 2024
Response from Chris on May 4, 2024
Thank you for the kind words. We are extremely proud of our hardworking staff. I am glad to see that our efforts have shown through with you! We can't wait to see you again the next time you are in town.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Apr 2024
Response from Chris on Apr 30, 2024
Thank you for the great review. We are happy to hear that you had a great experience with us while on property. We hope to see you again soon!

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was fine but had inadequate lighting in bathroom. Never saw the maid in the 3 nights we stayed. Had to call for towels. The front desk staff, bartender and maintenance were great. Glad our plans changed and we only stayed 3 nights instead of 5.
Stayed 3 nights in Apr 2024
Response from Chris on Apr 27, 2024
We appreciate your feed back and are sorry that we did not meet your expectations. We will look into the issues that you have addressed and make improvements so we can improve our experience for future guests. We do hope that you will give us another chance the next time you are in town!

10/10 Excellent

Pook

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Kate on Apr 22, 2024
Thank you for staying with us. We are thrilled to hear how much you enjoyed your stay!

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have often stayed here due to several factors. First of all, it is located near the I-57, and next door to a Cracker barrel. Secondly, the building seems fairly new and is well-maintained. Thirdly, the staff is friendly and efficient. One final plus is the very reasonable cost.
Stayed 1 night in Apr 2024
Response from Kate on Apr 22, 2024
Thank you for staying with us. We appreciate your loyalty and are thrilled to have you as a regular. We look forward to seeing you next time!

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Chris on Apr 14, 2024
we are sorry to hear that your stay with us did not meet your expectations during your stay with us. Any feedback you can provide will help us improve future guest stays. We do hope that you will give us another opportunity in the future

10/10 Excellent

Tavasia

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Chris on Mar 16, 2024
Thank you for the great review. We hope to see you again soon!

6/10 Okay

Brian, Durand

Traveled with group, Business traveler
Liked: Staff & service
Toilet didn’t completely flush until the next morning
Stayed 1 night in Feb 2024
Response from Chris on Mar 6, 2024
Thank you for the feedback. We will look into the issue that you addressed so it will not be an issue again in the future.

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was my first time and I loved it !! I’ll be back
Stayed 1 night in Feb 2024
Response from Chris on Mar 6, 2024
We are so happy that you enjoyed your stay with us and cannot wait until we see you again!

10/10 Excellent

THERESA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hesitated because of some bad reviews but decided to stay anyway. Glad we did. Room was clean and not outdated as some reviews said. Beds were comfortable. Staff was very friendly. Breakfast was the usual, but better than most places. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Chris on Feb 25, 2024
We appreciate you giving us a chance and are happy to hear that you enjoyed your stay! Thank you for all of your feedback and we hope to see you again next time

8/10 Good

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chris on Feb 18, 2024
Thank you for taking the time to complete a survey. We hope to see you again soon!

10/10 Excellent

gary

Liked: Staff & service, amenities, property conditions & facilities
Top spot to stay, bed and pillows great Rooms quiet can’t hear people on the next room like some of the others close by
Stayed 3 nights in Feb 2024
Response from Chris on Feb 21, 2024
Thank you for the great review! We are happy that you enjoyed your stay with us. Thank you for choosing Best Western Plus and we hope to see you again soon!

8/10 Good

Whitney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel looked to be a decent shape, but upon inspection of the bathroom there was blood platters on the wall. We only were staying for one night so we just tried to ignore that thought. Breakfast attendant was efficient. Food was good!
Stayed 1 night in Feb 2024
Response from Chris on Feb 18, 2024
We are sorry to hear about the condition of your room. We are working to address this issue. It is great to hear that your enjoyed our breakfast. We hope to see you again soon so we can exceed your expectations!

10/10 Excellent

Denzel

Stayed 1 night in Feb 2024
Response from Chris on Mar 25, 2024
Thank you for the great review. We are happy to see that you enjoyed our stay with us. We hope to see you again next time you are in town

2/10 Terrible

Jennifer

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
The first room the toilet didn’t work and there was hair everywhere then the second room hair all over the beds but the toilet worked 🙄
Stayed 1 night in Feb 2024
Response from Chris on Feb 18, 2024
We are truly sorry that we did not meet your expectations during your stay with us. We are reviewing our procedures to prevent things like this from happening again.

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on Feb 1, 2024
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.

10/10 Excellent

Victoria

Stayed 2 nights in Jan 2024
Response from Chris on Mar 25, 2024
Thank you for taking time to leave us such a great review. We hope to see you again soon!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO SPEND A NIGHT
Incredible staff- friendly and excellent Buffet breakfast was delicious, hot, plentiful and awesome
Stayed 1 night in Jan 2024
Response from Kate on Jan 29, 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

2/10 Terrible

Traviana

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Chris on Jan 3, 2024
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom wasn’t cleaned and pool was broken.
Stayed 2 nights in Dec 2023
Response from Chris on Dec 29, 2023
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. Cleanliness is a top priority for us, and we regret that the bathroom did not meet our usual standards. We have addressed this with our housekeeping team to ensure such lapses are rectified promptly.Regarding the pool issue, we also apologize for any disruption to your plans. We do our best to maintain our amenities to optimal condition but sometimes things happen that are beyond our control. We understand the importance of these amenities to your overall experience, and are happy to report, the issue has been corrected.Your input is invaluable, and we are committed to making the necessary improvements. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised when the room I booked became a "Jr. Suite", complete with a sitting area,full fridge, dishes, kitchen sink and sideboard...even a dishwasher! I booked here because of very reasonable rates in the first place, so this was unexpected. A short walk to Cracker Barrel. Good breakfast.
Stayed 1 night in Dec 2023
Response from Chris on Dec 23, 2023
We are happy that we were able to exceed your expectations during your stay with us over the week. We hope that you choose our hotel again next time you are in the area!

8/10 Good

Adeniyi

Business traveler
Liked: Amenities
Location
Stayed 1 night in Dec 2023
Response from Chris on Dec 17, 2023
Thank you for your feedback! We are glad that you enjoyed your time with us. We hope to see you again soon!

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kiddy toulet
Everything was fine except the toilet was about 6" from the floor. Those of us with bad knees had trouble getting down and up. A hand bar would have helped. We will not be staying at this hotel in the future for this reason.
Stayed 2 nights in Dec 2023
Response from Kate on Dec 12, 2023
Thank you for staying with us. We appreciate your feedback and are addressing your concerns.

10/10 Excellent

Brittany

Stayed 1 night in Dec 2023
Response from Chris on Jan 1, 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 Excellent

Yaya

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk Queta I believe was amazing
Stayed 1 night in Nov 2023
Response from Chris on Dec 5, 2023
Thank you for the great review! We are so happy that Queta was able to meet all of your needs during your stay! We hope to see you again soon!

10/10 Excellent

Nazeeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality vs. price, very nice overall
Stayed 1 night in Nov 2023
Response from Chris on Dec 3, 2023
Thank you for the great review. We are happy to see that you found our hotel a great value! We hope to see you again soon

10/10 Excellent

Danish

Stayed 1 night in Nov 2023
Response from Chris on Dec 23, 2023
Thank you for your review! We are happy to hear that your enjoyed your time with us! We look forward to seeing you again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chris on Dec 17, 2023
Thank you for your great review! We are truly pleased that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and comfortable no issues
Stayed 1 night in Nov 2023
Response from Chris on Nov 26, 2023
Thank you for the great review Amy. I am happy that you enjoyed your stay with us.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Big bathroom for standard hotel room
Stayed 1 night in Nov 2023
Response from Chris on Nov 26, 2023
Thank you for the great review! We are so happy that you any your pet had an enjoyable stay with us. Hopefully we will see you the next time your are in town!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kate on Nov 22, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional checkin
Stayed 1 night in Nov 2023
Response from Chris on Nov 19, 2023
We appreciate the great review Jessica! We are glad you enjoyed your stay with us.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris on Nov 17, 2023
Thank you for the great review score! We appreciate your business and look forward to your next stay with us!

4/10 Poor

Sherita

Traveled with family
Disliked: Cleanliness
Not the best of Clearness of room
My first time staying at Best Western hotel. Overall, the cleanness of the room was terrible.. The staff at the front desk was very professional and very helpful.
Stayed 2 nights in Nov 2023
Response from Kate on Nov 13, 2023
Thank you for staying with us. We're sorry to hear things didn't go as planned and have addressed your concerns.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LaTonya was super friendly and helpful helping us check in early and get settled. She and the others staff were great
Stayed 1 night in Nov 2023
Response from Kate on Nov 13, 2023
Thank you for staying with us. Latonya was thrilled to hear your feedback and said you made her day! Thank you!

6/10 Okay

Scott

Liked: Staff & service
No one cleaned the room and i was there 3 nights
Stayed 3 nights in Nov 2023
Response from Chris on Nov 7, 2023
Hi Scott,We are sorry to hear that we didn't meet you expectations. We typically do not service occupied rooms that are here less than 7 days unless requested. I apologized that this policy wasn't more clearly explained to you during the check in time. We certainly hope that you will give us another chance the next time that you are in town!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris on Nov 7, 2023
Thank you for the great review Donna! We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

6/10 Okay

alver

Traveled with family
Liked: Cleanliness, staff & service
LIGHTING IN BATHROOM- COULD NOT EVEN SEE IN MIRROR CLEAR ENOUGH TO SHAVE OR FOR HER TO DO MAKEUP, VERY POOR. NO CLOCK IN ROOM, ROLLER CHAIR AT DESK WHEELS STICK OUT SO YOUR FEET SNUB THEM A LOT
Stayed 4 nights in Oct 2023
Response from Chris on Oct 10, 2023
Thank you for your feedback! We will looking into the issues you described and do our best to resolve them.

10/10 Excellent

Shannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Staff is professional and helpful.
Stayed 5 nights in Sep 2023
Response from Chris on Sep 30, 2023
Thank you very much for the kind words. We are happy to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very nice. Good value.
Stayed 1 night in Sep 2023
Response from Chris on Oct 28, 2023
Thank you for taking the time to leave your feedback! We hope next time you are in town, we can earn at 10!

4/10 Poor

Manuel

Stayed 1 night in Sep 2023
Response from Chris on Sep 26, 2023
We are truly sorry that your experience did not meet your expectations during you stay with us. Your feedback is always a valuable tool that will allow us to make the changes necessary to providing an exceptional guest experience. We hope that you allow us another opportunity in the future.

10/10 Excellent

Cheesy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Staff are friendly. Breakfast is good. Average hotel food but very nice.
Stayed 3 nights in Sep 2023
Response from Kate on Sep 20, 2023
Thanks for staying with us. We appreciate the great review and hope to see you again soon!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Chris on Sep 16, 2023
Thank you for taking the time to leave us a review. We would love to hear how what we could do to earn a better score next time

10/10 Excellent

Barbara

Traveled with partner
Liked: Amenities
Beautiful all new. Awesome pillows. Large room with microwave, fridge, coffee maker. Big vanity in bathroom. Spotlessly clean,
Stayed 1 night in Sep 2023
Response from Chris on Sep 14, 2023
We are glad the you you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Response from Chris on Sep 12, 2023
Thank you very much for the great feedback. Our staff is the heart of the hotel and I am happy to see the pride in their work show through!We look forward to your next stay with us!

10/10 Excellent

Lanese

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Chris on Sep 9, 2023
Thank you for the great review! We are so happy that you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chris on Sep 9, 2023
Thank you for the great review. We are happy to hear that you enjoyed your stay with us!

8/10 Good

Luis

Stayed 2 nights in Sep 2023
Response from Chris on Sep 6, 2023
Thanks for staying with us. We hope to see you again soon!

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late, probably around 10:30, the room we were given evidently had air-conditioner issues as it was pretty much torn apart. I went down to let the front desk know. It was not on their computer as being unavailable. Since they had no more king beds, she put us in a king suite. Very nice, had an apartment size kitchen, couch and extra tv. Bathroom was spacious and I love the idea of having the soap, shampoo and conditioner on the wall. Bed was comfy and pillows were ok. Their hot breakfast was good, eggs, biscuit and gravy, sausage and potatoes. The pancake maker was empty when we got there but, there was only about a half hour left. They had ample seating as well. Since we only spent the night, we did not get to use the pool or check out our surroundings.
Stayed 1 night in Aug 2023
Response from Kate on Sep 4, 2023
Thank you for staying with us and giving us an opportunity to make things right. We appreciate your business and hope to see you again!

10/10 Excellent

Tiera

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good! The room was beautiful and clean.
Stayed 2 nights in Sep 2023
Response from Kate on Sep 4, 2023
Thanks for the great feedback We hope to see you again soon!