Key Biscayne hotels

As a major critic of hospitality and one who is in the business of hospitality, as the administrative director of support services at the leading hospital in N.J. and the number 5 hospital in the Tri-State area, I can honestly and unequivocally extend the highest of compliments to the staff at the Ritz Carlton, Key Biscayne Florida. The staff consistently demonstrated the core values of the organization each and every time. Their on-going efforts to insure that all guest were treated like royalty cannot be challenged. My hat goes off to some of those special moments of an extraordinary staff via Jose at the front door, Vanessa in dining, Mohammad at pool side, and the Housekeepers servicing room 825 Tania, and Adilia. The staff could not be more accommodating and the fact that it only took one encounter and each of them could recall your name as though they knew you for years and believe me I checked for cheat sheets and there were none. There's a reason why the Ritz Carlton is often used as the gold standard, and I've experienced it first hand. You just stole a frequent customer of the Intercontinental organization. See you in you Europe next summer. You have mastered each of your Service Values:

I was very, very impressed with the room! I really loved the way the room was designed and styled. It was very clean. Ice cold AC worked great. The kitchen had everything I needed. As far as the room is concerned I had no complaints at all. I loved the room so much, if I wasn't on vacation I'd probably buy/rent the apartment and live down there permanently! Very comfortable and cozy. It was not like a standard hotel room, it was more like an apartment. It was like going on a vacation to another home away from home. I had a great time staying there.