Aloha Catherine, Mahalo for choosing to stay with us MauI Condo & Home - Maui Kamaole. We appreciate your feedback on your accommodation experience with us. We are sincerely sorry there was trouble accessing the Wi-Fi in the condo. We have sent a text message to check if the check-in process went smoothly and we did not hear a response. Our contact number is found on the text message as well to call us for any assistance during your stay. The on-site property front desk is closed on the weekends, however, Maui Condo & Home - Maui Kamaole is available every day from M-F 8am-5pm and Sat-Sun 8am-4pm. We hope you were able to access the Wi-Fi and that you enjoyed the island of Maui.Mahalo

Aloha Jason, Mahalo for choosing to book with us at Maui Kamaole - Maui Condo & Home. We are glad to hear you have been pleased for the 20 years you have stayed in other units. We are sorry to hear the parking was challenging during your stay. To ensure our guests are happy, please don't hesitate to contact our office regarding issues, we are here to address any concerns to the property directly. Mahalo

Aloha Grace, Mahalo for staying with us at Maui Kamaole - Maui Condo & Home. We appreciate your feedback on your stay. We are glad to hear the condo was clean, quiet, and comfortable. It was a pleasure hosting you! We look forward to your next Hawaii trip!

Aloha Louis! Thank you so much for your review. I will be sure to let our Unit Quality team know of your concerns regarding the carpet and I am so sorry the guests above you were heavy footed. We've never heard any situation like this regarding noise from the unit above so again we apologize this happened during your stay. We hope you were otherwise able to enjoy your time on Maui with family. Mahalo!

Aloha Ali! Thank you so much for your review and participating also in our real-time feedback. We are so glad to hear you had a wonderful time with us in paradise and look forward to welcoming you again soon. Please do give us a call when planning your next stay- we would be delighted to offer you a return guest rate. Mahalo!

Aloha Lok! Thank you so much for your review. We are so glad to hear that you loved the condo and especially that you made use of the rice cooker! Please do give our Maui Condo & Home office a call when planning your next Maui vacation. We would be delighted to offer you a return guest rate. Mahalo and Aloha!

Aloha Samson! Thank you so much for your review. We are so glad to hear you had a wonderful time living the condo life in paradise. We could not agree with you more- the comforts of home on vacation are invaluable and a full stocked condo definitely is icing on the cake. Mahalo again for your review! Please give us a call when you plan on returning to Hawaii- we would love to offer you a return guest rate. A Hui Hou,

Aloha Robert, Thank you so much for your review. I'm so sorry to hear this list of concerns. We did take your call on the third day before your arrival and our agent notified you that there were "no other units available," not that we were "unwilling" to switch your room. Unfortunately, you booked through a third party and not through our website directly, so you did not purchase the privilege of choosing your own room. I also want to say I am very confused about the bedding issues. We sent you a message the day after you arrived that ended with "Please do call our Maui Condo and Home office if we can be of any assistance to you throughout your stay," to which you also replied "Aloha!". This taken into account, by then you would have communicated with us through phone call, email, and text so I am very sorry your kids had to endure a rough night sleep. This would have been fixed immediately if we only knew about it. It seems as though this information was withheld only for an opportunity to leave a review because as we stated, we were a phone call away. We would have loved to deliver a new mattress or mattress topper to you if we were only given the opportunity. Lastly, while the property has no obligation to stop construction on our guests account, if you did call/text/email us at any of the avenues you have used before, we would have loved to offer you a room at another property so you wouldn't have to endure those noises. Ultimately, we are grateful for your review of the condo and the property. Maui Kamaole really is a wonderful complex right across from beautiful beaches. It is very unfortunate that we were unaware and unable to fix these issues before your departure. I hope you were otherwise able to enjoy your stay. Best,

Aloha Sam! Thank you so much for your review! We are so glad to hear you enjoyed your time with us. Mahalo!

Aloha Mark! Thank you so much for your review. We are so glad to hear you enjoyed the condo and look forward to welcoming you again in the future. Please do give our office a call when planning your future stay, we would love to offer you a return guest rate. Mahalo!

Aloha! Thank you so much for your review. We are so grateful for your stay and so glad to hear that you had a great time. Maui Kamaole really is such a beautiful location so you chose well. Please give us a call when booking your next trip to Hawaii- we would love to offer you a return guest rate. Mahalo!

Aloha! Thank you so much for leaving a review. We are so grateful for your feedback and would love to relay it to the owner, except that you commented as an anonymous user and now we will not be able to fix the issue. Hope there is a way for you to see this and give us more info so we can make the experience great for your next visit. Mahalo!

Aloha! Thank you so much for your review. We are so grateful you had a wonderful time while you were here. We look forward to welcoming you again soon.

Aloha Linh! I am so sorry something seems to be misunderstood. In case we need to clarify further, or future guests should know of how this situation unfolded, I will elaborate here. We were unable to resolve the unexpected A/C issue while you were in-house and we offered you compensation. You threatened to cancel your trip to which we said we would refund the unused nights. You never mentioned mold and cleanliness, so it seems these were tacked on to the complaint list as there was miscommunication on the resolution to this issue. We did try to work with you, offer you other options and even bring you a fan as last resort. I hope you were otherwise able to take pleasure in your Maui vacation. Enjoy your refund and safe travels home.

Aloha and thank you so much for taking the time to leave a review. We will go ahead and pass this on to the people who manage the complex so that they can address these accordingly. We hope you had a wonderful time with us on Maui and look forward to welcoming you back soon.

Aloha and Mahalo for the time you took to review your stay at Maui Kamaole. We hope to see you back on Maui again soon.

Aloha and thank you for your rating! We are so glad you had a 5/5 time on Maui and look forward to welcoming you back for another wonderful vacation. Mahalo and Aloha,

Aloha and thank you so much for your review! We are so happy to hear you had a great time. Please give us a call at our Maui Condo and Home office so we can put you in the exact condo you stayed in for this trip. Tell us you've stayed in MJ214 before, and let us welcome you back as family. Mahalo and Aloha,

Aloha Junnosuke, My name is Casey and I am the Sales Admin at Maui Condo and Home. We certainly can't blame you for returning to this condominium complex. The property is gorgeous and the location is ideal. With that said, I am so sorry that you were disappointed in this particular condo at the Maui Kamaole. Your observations are well-received and have been relayed to the owner of the condo you stayed in. We hope you'll allow us the opportunity to restore your faith in Maui Condo and Home for your next Maui vacation. Aloha and Mahalo,

Aloha, My name is Casey and I am the Sales Admin at Maui Condo and Home. I am so sorry we did not meet your expectations for your request during your stay. I looked through our folios and did not see any record of the call, but either way such matters should have been taken care of. I apologize again, but I am relieved to hear you found everything else lovely such as cleanliness and location. We hope you are settling back into home okay and look forward to welcoming you back for a Maui vacation even better than the last. Aloha and Mahalo,

Thank you so much for your wonderful review. We love to relay your feedback to our owners, would you kindly provide us with the unit number you stayed in? We are so happy you enjoyed your time on Maui and we look forward to welcoming you again in the future.

Amazing! Thank you so much for your review. We are so pleased to hear that you were satisfied with the unit and its offerings. Have the best day and see you so soon!

Thank you so much for your review. We absolutely love that your family had a great time. We apologize for the inconvenience about the lacking elevator, but do hope that the rest of your stay made up for that property deficiency. We invite you to consider all of the other great units Maui Condo and Home offers for your next trip to Maui. Thank you again for your review and we look forward to welcoming you again soon.

Thank you so much for your review! We would love to welcome you again soon to Maui Condo and Home.

Aloha Jessica, Thank you, we greatly appreciate your feedback. We are glad that you enjoyed your stay with us. Mahalo,

Thank you so much for your feedback!

Aloha, Thank you, we greatly appreciate your feedback. We are glad that you enjoyed your stay with us. Mahalo.

Thank you so much for your feedback!

Aloha, Thank you, we greatly appreciate your feedback. We are glad that you enjoyed your stay with us. Mahalo,

Aloha, Thank you, we greatly appreciate your feedback. We are glad that you enjoyed your stay here! Mahalo,

Aloha, Thank you, we appreciate your feedback. We are glad that you enjoyed your stay with us! Mahalo,

Aloha, Thank you, we greatly appreciate your feedback. Mahalo,

Aloha, We sincerely appreciate your review and thank you for choosing Maui Condo and Home. It is great to hear that you enjoyed your stay. Have a great day Debbie

Aloha, Thank you! We appreciate your feedback. Mahalo.