Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
4.5 Room cleanliness
2.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Probably better around

Posted Jul 7, 2013
Pros: Hotel grounds were very nice Quiet location Price
Cons: Air conditioning was terrible and took over an hour to cool the room down suitably. Airport taxi that did not arrive.
Location: A good 10-15 minute walk to the centre of Lamai.
- Taxi did not arrive at the airport as booked. - Staff knew little about the area as were "only working there for a couple of months". - Air conditioning was terrible in rooms.
3 out of 5
by A verified traveler from Chicago

Hotel looks nice, but service questionable

Posted Oct 12, 2008 on Hotels.com
We got off to a bad start with this hotel as soon as we landed in Siem Reap. No one had every heard of Sumaya Bura. None of the taxi drivers or any of the locals. When we were finally able to get on-line after a 30 minute taxi ride to the beach area, we discovered this hotel just re-named itself. It used to be My Q. Once we figured that out, we were able to get another cab to take us there. When we finally arrived at the hotel around midnight, we were pleased with the look of the hotel - modern, open, updated. When we got to the room, everything was great except the pillows. There were 3 huge pillows that were too big to sleep on. The staff did bring us some small couch pillow which we used all 3 nights. The only other room problem we had was a toilet that wouldn't flush. We had to ask 3 times in one day before it was fixed. The biggest disappointment was the tour we booked through the hotel. The hotel had 2 brochures with similar tours, but one was 200B more and included an elephant ride. While talking with a staff member, he recommended that we do the more expensive trip because it seemed like there were more activities. So we went with that selection. At the end of the tour, no one in charge knew about this elephant trek and so they brought us back to the hotel. So when we tried to get a refund from the hotel, they wouldn't give it to us. Although it wasn't a lot of money, we were frustrated that a hotel employee had recommended the tour, which was falsely priced and advertised using a brochure they were promoting. While the hotel was nice, there a million other places to stay in the area for a cheaper price. And I felt like the hotel didn't have our best interest in mind with their false tour advertising.