Ratings based on 212 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from london
Beautiful hotel next to the beachPosted Jun 16, 2015
Had a great stay in this hotel. Great location, beautiful beach and lovely surrounding
by A verified traveler
What hotel doesn't have room service after 11pm?Posted Apr 13, 2015
Pros: Staff are friendly
Cons: Staff need to possess better English understanding as just saying yes and smiling doesn't solve the issue.
Location: There isn't much around without having to get in a cab.
Renovations were still underway and they are have no idea what is going on from one day to the next, paths to the pool were blocked off, there was no water to rooms for a whole day, no room service after 11pm, hot water wasn't always available to rooms either. Rooms were painted but you could see the previous brown room underneath. This is not the standard of Sheraton you expect.
Comment from Hotel Management
May 11, 2015 by Doeke Bonga , Hotel Management
Dear Valued Guest, Thank you taking the time to post your review on Expedia. Your opinions are truly valuable to us to help maintain a high standard of service for all of our guests. I am sorry to learn that your stay with us didn't meet with your expectations on this occasion. As a newly rebranded resort, the finishing touches were still being applied during your visit in April and I am confident that our product and service levels have greatly improved since. Once again, thank you for your feedback and please reach out to me personally if you are considering visiting Koh Samui again in the future. We would welcome the opportunity to rectify the negative impression of our resort created during your stay this time. Warm Regards, Doeke Bonga General Manager
for Everyoneby A verified traveler from London
Chaweng Luxury!!Posted Mar 1, 2015
Pros: It was spacious, beautiful and luxury
Location: Chaweng beach strip - shopping, restaurants and nightlife
This hotel is located on Chaweng North Beach. I stayed @ Koh Samui twice during my trip and wished I stayed at the North end on both occasions. The hotel has a lovely beach. beautiful grounds, great interior all round the hotel. The room was spacious and had great views and design. There is a cheap shuttle bus that goes to the main Chaweng strip which is only 10mins away - I would stay here anytime over all the hotels on the not so nice Chaweng beach strip.
for Couplesby stig from bornholm
ok menPosted Feb 25, 2015 on Hotels
pænt og ok hotel men mangler lige det der gør et hotel 5 stjernet værelser lidt for slidte og service langt under andre hoteller til den pris.
for Couplesby Antti from Tampere
Very calmPosted Nov 25, 2014 on Hotels
Hotel was under renovation: only few tourists. Nice beach, pool and breakfast.
by Jenna Cross from Australia - QLD - Cairns
Posted Nov 17, 2014 on Wotif
Pros: The pool area.
Cons: The shower temp kept changing. And no warning about construction going on.
Location: Just right
The breakfast was not worth 600 baht per person at all! Was a big let down .
for Couplesby Eitan from tel aviv
amazing experiencePosted Oct 27, 2014 on Hotels
an amazing hotel, probably one of the best hotels we have been to in thiland. the pool is amazing, just by the beach, the rooms are clean and large and the stuff were very nice. the location of the hotel was good for us, not to close to the city but not to far either-just a few minutes by taxi. the hotel beach is also very nice, much nicer then cahweng beach. we really Recommend this hotel, Especially for couples.
by A verified traveler from israel
Not more then nicePosted Oct 24, 2014
Pros: The pool
Cons: A very bad smell in all rooms
Location: Its in chaweng beach but far from the center
The hotel is far from the center, you need to take a taxi. The rooms are small and has a very bad smell. The only good things are the service and the pool.
by Craig Graham from Macau
Posted Oct 6, 2014 on Wotif
Pros: Majority of staff spoke English to varying degrees. Hospitality staff were great with a few that were quite intuitive of needs before asking.
Cons: The resort is going through renovations that wasn't advised either on Wotif or the hotel website. Misrepresentation in our view.
Location: Tranquil, Great, Good views
Facilities: Above average; Service: Go the extra mile, Outstanding; Weren't enough beach/pool attendees for bar/food service. Great beach and pool though, quiet, relaxing.
for Familiesby Australia from Australia
DisappointingPosted Oct 5, 2014 on Hotels
Very disappointing. At least half the hotel is under renovation. Hotel staff are very friendly and helpful.