Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

What hotel doesn't have room service after 11pm?

Posted Apr 13, 2015
Pros: Staff are friendly
Cons: Staff need to possess better English understanding as just saying yes and smiling doesn't solve the issue.
Location: There isn't much around without having to get in a cab.
Renovations were still underway and they are have no idea what is going on from one day to the next, paths to the pool were blocked off, there was no water to rooms for a whole day, no room service after 11pm, hot water wasn't always available to rooms either. Rooms were painted but you could see the previous brown room underneath. This is not the standard of Sheraton you expect.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Chaweng Luxury!!

Posted Mar 1, 2015
Pros: It was spacious, beautiful and luxury
Cons: N/A
Location: Chaweng beach strip - shopping, restaurants and nightlife
This hotel is located on Chaweng North Beach. I stayed @ Koh Samui twice during my trip and wished I stayed at the North end on both occasions. The hotel has a lovely beach. beautiful grounds, great interior all round the hotel. The room was spacious and had great views and design. There is a cheap shuttle bus that goes to the main Chaweng strip which is only 10mins away - I would stay here anytime over all the hotels on the not so nice Chaweng beach strip.
4 out of 5
Recommended
for Couples
by Anttifrom Tampere

Very calm

Posted Nov 25, 2014 on Hotels.com
Hotel was under renovation: only few tourists. Nice beach, pool and breakfast.
5 out of 5
by Jenna Crossfrom Australia - QLD - Cairns

Posted Nov 17, 2014
Pros: The pool area.
Cons: The shower temp kept changing. And no warning about construction going on.
Location: Just right
The breakfast was not worth 600 baht per person at all! Was a big let down .
3 out of 5
by A verified travelerfrom israel

Not more then nice

Posted Oct 24, 2014
Pros: The pool
Cons: A very bad smell in all rooms
Location: Its in chaweng beach but far from the center
The hotel is far from the center, you need to take a taxi. The rooms are small and has a very bad smell. The only good things are the service and the pool.
5 out of 5
by Craig Grahamfrom Macau

Posted Oct 6, 2014
Pros: Majority of staff spoke English to varying degrees. Hospitality staff were great with a few that were quite intuitive of needs before asking.
Cons: The resort is going through renovations that wasn't advised either on Wotif or the hotel website. Misrepresentation in our view.
Location: Tranquil, Great, Good views
Facilities: Above average; Service: Go the extra mile, Outstanding; Weren't enough beach/pool attendees for bar/food service. Great beach and pool though, quiet, relaxing.
2 out of 5
Recommended
for Families
by Australiafrom Australia

Disappointing

Posted Oct 5, 2014 on Hotels.com
Very disappointing. At least half the hotel is under renovation. Hotel staff are very friendly and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that is quiet and also close to town.

Posted Oct 5, 2014
Staff are very helpful. Hotel room is clean and also spacious.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

ビーチ沿いののんびりした雰囲気のホテル

Posted Sep 29, 2014
Pros: ゆったりとしたプールとビーチ。
Location: ホテル前には、あまりお店はありませんので、バイクを借りればチャウエンやラマイまですぐです。(バイクレンタル店はホテル前にあります)歩いて行くには無理があります。
チャウエンノーイビーチに建つ美しいビーチ沿いのホテルです。私たちが滞在した時はエントランスロビー、一部客室が工事中で覆われていたため、ホテルの良さが半減しましたが、良いホテルだと思います。ただ全体的に古さは感じます。 プールもそこそこゆったりとしていて、ビーチ沿いのバーは広くハッピーアワーの時に利用しましたが良かったです。 朝食も美味しかったです。なぜかベトナムのフォーがありましたが、とても良いお味でした。 欠点を言えば、ホテル入口から部屋、部屋からビーチまでの高低差があるので、階段やスロープの上り下りが少々大変です。フロントにお願いすれば、カートが来てくれます。 スタッフの方々も感じよくフレンドリーでありながら丁寧な印象を受けました。
4 out of 5
Recommended
for Families
by A verified travelerfrom Australia

Lovely staff

Posted Sep 27, 2014 on Hotels.com
On arrival we were a bit put off as there is a lot of renovation happening at the hotel & a large area of the front of the hotel is curtained off due to this work. Once checked in it didn't bother us at all, we couldn't hear any noise from the renovation and the rooms, pool area and restaurant were lovely. The staff were friendly and helpful. There is a small charge for the shuttle service to the main shopping area at Chaweng. The cocktails are expertly served up and the beach is soft sand with clear water. Would recommend and look forward to seeing the completed renovations.