9.4/10 Exceptional! (1,006 reviews)
A very nice place with decent rooms that is somewhat tarnished by the service and experience in the restaurant and service at the front desk. I was seated by myself in a highly visible part of the restaurant. My drink order was taken. 20 minutes past and no follow-up for my food order. I had to go to the bar and ask someone to find my waiter so I could place my order. The bartender made no effort to do so, and eventually the waiter came by the table with no apology and simply asked what I would like to eat. My meal came out pretty quickly, in about 15 more minutes. After that, I watched my waiter walk by my table 3-4 times, only to clean up other tables near me. Never asked if I wanted anything else. Never asked if I needed another drink. I had to walk back to the bar to order another soda. My bill was never brought to me, and I had to walk to the bar to ask them to put the bill on my room. At which point, I had to wait at the bar for another 10 minutes until they verified that they could, indeed, put it on my room. Very strange service experience for an otherwise very nice building.
Reviewed on Oct 24, 2024