Double Room | Desk, blackout drapes, cribs/infant beds, rollaway beds
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Reviews of Hotel Sonnenberg

3 out of 5
Hotel Sonnenberg
Zumhofstrasse 258, Kriens, Lucerne

Reviews

8.8

Excellent

Rating 10 - Excellent. 93 out of 166 reviews" "
Rating 8 - Good. 55 out of 166 reviews" "
Rating 6 - Okay. 13 out of 166 reviews" "
Rating 4 - Poor. 1 out of 166 reviews" "
Rating 2 - Terrible. 4 out of 166 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gordon, Calgary

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property definitely delivers on its view and serenity promises. The funicular to the bottom of the hill and back up is kinda fun, too. On the other hand, the service is ... idiosyncratic. They had a couple of large groups come for supper, and so the kitchen decided to not take any supper reservations from guests staying there, even for a small family and given the difficulties of finding alternative eating arrangements (none nearby). Didn't even try to accommodate - just SOL guys! Restaurant menu looked great, though we didn't have a chance to taste it. Breakfast doesn't become available until 800 am (at least at the end of April when we were there), which will be disruptive for travellers who prefer an early start to their day.
Stayed 1 night in Apr 2024

10/10 Excellent

Mukesh, Mississauga

Liked: Amenities
Amazing location and amazing people. And don’t miss the breakfast in the hotel .
Stayed 1 night in Apr 2024
Response from Hotel-Restaurant Sonnenberg-Team on Apr 20, 2024
Dear MukeshWe are very pleased to hear that you enjoyed our service! We will gladly share your words of compliments about the breakfast with our team.

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not to stay, only to eat.
For starters the hotel has no means of transportation. Even for a well connected country like Swiss, this hotel doesn’t have a proper transport. If you do not own your own car, there is no public transport. Uber or any other cab is the only alternative. Hotels.com maps are misleading too in this instance. The room was the tiniest room I have ever stayed at. No elevator, which is okay and expected at hotels in Europe. But the bedroom was so tiny I couldn’t open up a check in bag fully. The bathrooms were tiny. The hotel has a restaurant with a good view and the ratings are all for the restaurant and not for the hotel - accommodation. May be try the food but not a great place to stay. The attendant at check in was arrogant The attendant at check out was sweet.
Stayed 1 night in Oct 2023

8/10 Good

Ko-Yu

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

JAIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic view from our upgrade room with view and outdoor patio at restaurant. Free parking with easy access to building. Downside is no elevator, so carrying luggage up flights of stairs was very challenging. No air conditioning in room, there was a portable fan, could benefit from a ceiling fan to distribute air better, windows had to be left open and thus invited mosquitoes indoors.
Stayed 3 nights in Sep 2023

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and lovely dining facility and patio
Stayed 1 night in Aug 2023

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed here for one night as a stopover driving to Italy. The views from the hotel are breathtaking. However the hotel I would say is in need of some upgrading. We were on the 2nd floor - no lift. Staff were polite but not very smiley. We paid over £500 for 2 rooms, which even in Switzerland was expensive for the quality of accommodation. The restaurant was way too expensive so we went down into Kriens for our evening meal. The EV car charger in the hotel car park was handy and simple to use.
Stayed 1 night in Jul 2023

6/10 Okay

Kenneth

Traveled with group
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
We stayed in room 22 for one night on our way from Zurich to Interlaken and would very happily have stayed longer. The staff could not have been more lovely and the room was simple but had everything we needed including an INCREDIBLE view. The room had a small balcony, a separate hall and a big jacuzzi bath! Breakfast was again simple but delicious - croissants, cheeses, breads, meats, fruit, cereal, etc and you can request eggs - these were eggcelent as was the coffee. The staff made us more coffee to go. There were stairs to our room (no lift) but only a couple of floors up so no problem. There is fruit around for you to help yourself to and coffee on the room. Shower was also good and bed comfortable. Would definitely recommend!
Stayed 1 night in Aug 2023

10/10 Excellent

HIROKO

Liked: Cleanliness
Very friendly staffs
Stayed 1 night in Jul 2023

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
With an amazing view over Lucerne and the mountains, this hotel was worth the extra effort to get up and down the hill each day. The trails and buses to Lucerne and Kriens were great. The room itself and the hotel staff were so nice and helpful.
Stayed 3 nights in Jun 2023

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was really looking forward to staying here during our time in Switzerland. However, it was just ok. The hotel is far from everything so you have to have a car to get here. The room was fine and the balcony was large and had a great view. What we didn't appreciate was the lack of organization with the staff. When I asked for a converter for the electric plugs I was told that it costs CHF 20. The next day I asked a different staff person and was told it was only a deposit that would be removed from my bill when I returned it. We also found the staff to be totally disorganized at breakfast. No one asked if we wanted coffee or if we wanted to order eggs. We had to go and find them and ask multiple times. The breakfast "buffet" was pitiful. For the price they charge they should be ashamed. Out of 9 hotels that we stayed at this was the most disappointing.
Stayed 2 nights in May 2023

2/10 Terrible

Parkash

Stayed 2 nights in Jun 2023

10/10 Excellent

Kevin, Kanata

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed three nights with wonderful views of Pilatus and all of Lucerne. Breakfast with eggs as you like, icecream break in the afternoon and a delicious supper meal.. what more can I say... expect exceptional.
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and view. Everything was perfect!
Stayed 1 night in May 2023

8/10 Good

Erwin

Stayed 2 nights in Apr 2023

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The views from this property are absolutely amazing! The beds were comfortable, facilities nice and clean, etc. We enjoyed the buffet breakfast, perfect for fueling up for a day of exploring. There was a little miscommunication with our reservation payment since we reserved through CheapTickets and not the hotel directly, but the manager, whose name I think was Claudia (?), was absolutely wonderful in getting it resolved for us without any issues. Would definitely stay here again and recommend it to anyone staying in the area.
Stayed 1 night in Apr 2023

8/10 Good

Mengqing

Liked: Cleanliness, staff & service
beautiful view and easy parking
Stayed 1 night in Apr 2023

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful! Room was very clean and we had a great view of Lucerne! Kind of far from Lucerne but the hotel was perfect for what we needed and we would recommend this hotel!
Stayed 2 nights in Nov 2022

10/10 Excellent

Clarence

Stayed 1 night in Nov 2022

6/10 Okay

Boyan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The place is great, but getting to and from it is very difficult. I would not recommend it to anyone who has luggage or is without a car because transportation is very difficult, especially after 5pm when the train cart stops working, otherwise everything else is fantastic.

10/10 Excellent

Yuval

Stayed 2 nights in Sep 2022

2/10 Terrible

Supriyo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The service was really poor. There were no one in reception at the morning, and they even did not booked a taxi for us even after the promise.
Stayed 3 nights in Sep 2022

10/10 Excellent

Jeong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Franciscus, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal views
Stayed 1 night in Jul 2022

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, fresh country air
Stayed 3 nights in Jun 2022

10/10 Excellent

Isma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for walks and hikes, only a 15 minute drive to the Lake and has beautiful views.
Stayed 3 nights in May 2022

10/10 Excellent

Donald

Liked: Property conditions & facilities
Great!
Place is located outside of Lucerne, but a lovely location looking out over the city and lake. Staff was awesome and took excellent care of us. Would definitely go back.
Stayed 1 night in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and friendly!
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The view and having a private balcony to enjoy it was awesome.
Stayed 1 night in Aug 2021

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Great stay. Location is right next to the Alpine Panorama trail. The patio is fantastic for Apero. There were no mini ponies on site like in the photo. The staff was wonerful. I would recommend having a car because taking transit to the hotel is a little complicated, but still do-able.
Stayed 2 nights in Apr 2021

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrises and Sunsets to die for
We had a great time. The main pros were: The breakfast is well worth the 15 CHF. We arrived after checkin times and the process was super easy. The room was large and clean and had a fantastic view of the lake. Sunrises and sunsets were beautiful. The dinner and music entertainers were also great, good atmosphere. For the cons (there aren’t many): It’s a bit difficult to get to if you plan to be out past 17:00, but we managed a taxi from the bus station (20CHF). The Sonnenberg bahn stops at 17:30, and the city bus also. The only way up past dinner is to walk or taxi. Other than that the only other complaint is due to the mixup for our room. But this is more a hotels.com issue. Their description shows a balcony but there is no balcony with the room option they have. We arrived thinking we had a balcony but we did not (even though our hotels.com reservation showed one). They do have balcony rooms, just not the one that was available on hotels.com apparently. Nevertheless, we had an amazing stay and would definitely stay here again. Highly recommend.
Sunset
Sunrise
Stayed 4 nights in Aug 2020
Response from M. Eigenmann on Sep 11, 2020
Dear Amanda Thank you very much for this fabulous rating and your great feedback! We are more than happy to hear that you have liked your stay that much and that there aren't many cons. We are sorry that you were diapointed about your double room without balcony. It's true, we have some double rooms with balcony and some without, I will check with hotels.com if we can describe this more precisely. We would be very happy to welcome you again another time and wish you all the best in the meantime. Warm regards Manuela Eigenmann Director

10/10 Excellent

Greg, Leicester, UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really charming hotel. Wonderful location, excellent staff and very good facilities. We would definitely recommend.
Stayed 1 night in Aug 2020
Response from L. Kurmann on Aug 8, 2020
Dear Greg Thank you so much for your amazing rating and your feedback! We are more than happy to know that you have enjoyed your stay and would recommend our hotel. Thank you! Have a wonderful summer and warm regards Larissa Kurmann Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Larissa Kurmann on Mar 1, 2020
Dear guest Thank you very much for your great feedback! We hope to see you again and wish you a wonderful weekend. Warm regards Larissa Kurmann Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was spectacular. The room had a little balcony with chairs so you could relax outside. The staff was superb and the food was wonderful. The cost was perfect!
Stayed 1 night in Oct 2019
Response from Larissa Kurmann on Oct 28, 2019
Dear guest Thank you very much for your fantastic rating and your feedback. The satisfaction of our guests is very important to us and we are very happy to read your words! We are pleased that you have liked your stay as well as your lunch or dinner at our restaurant so much. We would be looking forward to welcoming again some time and wish you all the best in the meantime. Warm regards Larissa Kurmann Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from L. Kurmann on Oct 18, 2019
Dear guest Thank you very much for your fabulous rating! We are very happy and proud to know that you have liked your stay with us that much. We would be looking forward to welcoming you again some time soon and wish you all the best in the meantime. Warm regards from Sonnenberg Larissa Kurmann Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Larissa Kurmann on Oct 3, 2019
Dear guest Thank you very much for your rating! Warm regards Larissa Kurmann Front Office Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a balcony room with a view since it seemed slower and it was marvelous. It was nice to stay out of the luzern fray but it does take some effort and time to get back and forth from town so be prepared for some walking. Restaurant is pricey but comparable to other places in town and my vegetarian platter was delicious and big enough for both of us.the view and quiet makes it all worth it
Stayed 2 nights in Sep 2019
Response from Larissa Kurmann on Sep 29, 2019
Dear guest Thank you very much for your rating and your description. We are very happy to know that you have enjoyed your stay as well as eating in our restaurant with its unique views. We would be looking forward to welcoming you again some time soon and wish you a wonderful Sunday. Warm regards Larissa Kurmann Front Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorably Good
We had a wonderful, memorable stay at the Sonnenburg. Friendly and helpful staff. Superb food, and commanding view of the region. We took the number 1 bus to the quaint funicular up the mountain. Lots of fun. Local venison was just a part of the exquisite cuisine. Quiet spacious room with views and a great bed. Just what we needed to recover from jet lag.
Stayed 1 night in Sep 2019
Response from Larissa Kurmann on Sep 25, 2019
Dear Robert Thank you very much for your great rating and your lovely words. We are very happy that we could help you recover from jetlag and that you've enjoyed our place and our nature. The views from above here are indeed absolutely stunning. We would be looking forward to welcoming you again some time soon and wish you a nice week. Warm regards Larissa Kurmann Front Office Manager

10/10 Excellent

Carol, Annapolis, Md

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with wonderful views. Food was good. Play area for children. No elevator.
Stayed 2 nights in Sep 2019
Response from Larissa Kurmann on Sep 23, 2019
Dear Carol Thank you very much for your great rating and your feedback. We are very happy to know that you have enjoyed your stay at our Hotel-Restaurant Sonnenberg! We would be looking forward to welcoming you soon another time. All the best in the meantime and warm regards Larissa Kurmann Front Office Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked to be able to get to the hotel off the bus route and take the tram up to the hotel, I don’t like when it closes at 5:30 then it costs 23 pounds from the bottom of the hill the first time 18 the second and 20 to the train from the taxi the hotel recommended
Stayed 2 nights in Sep 2019
Response from Larissa Kurmann on Sep 20, 2019
Dear guest Thank you very much for your rating and your feedback. It is easier to access our hotel by car, that's true. As an alternative you can take the bus to the nearest bus stop and walk the last 15 minutes to our hotel. We hope you have enjoyed your stay nevertheless and have a lot of good memories. We would be looking forward to welcoming you again some time soon! Have a nice afternoon and warm regards Larissa Kurmann Front Office Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary views
Amazing views from the hotel though shared bathroom facilities. Easy parking, great service from the staff
Stayed 1 night in Sep 2019
Response from Larissa Kurmann on Sep 20, 2019
Dear Chris Thank you very much for your feedback - we are happy to hear that you've liked your stay at our hotel! Have a nice weekend and warm regards Larissa Kurmann Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk from hotel
View from room
Dining
Dinner plate
Stayed 2 nights in Sep 2019
Response from Larissa Kurmann on Sep 30, 2019
Dear guest Thank you very much for your great rating and those absolutely fantastic pictures. We hope you have enjoyed your stay and this place with its stunning views and nature. Have a wonderful day and warm regards Larissa Kurmann Front Office Manager

8/10 Good

Marie, Stuart

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views from this mountain top perch. Lovely terrace dining with views of Mt Pilatus and Lake Lucerne basin. Some shared bathrooms. Rooms rather small. Great staff!
Stayed 2 nights in Aug 2019
Response from Larissa Kurmann on Sep 4, 2019
Dear Marie Thank you very much for your rating and those absolutely fantastic pictures! We've loved having you and your family with us and hope that you've enjoyed being at our place. Warm regards Larissa Kurmann Front Office Manager

8/10 Good

Marie, Stuart

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Mountain Views. Lovely terrace restaurant. Some rooms with shared bathrooms. Modest rooms.
Stayed 1 night in Aug 2019
Response from Larissa Kurmann on Sep 4, 2019
Dear Marie Thank you very much for your feedback. We care a lot about the satisfaction of our guests and are more than happy to hear that you've enjoyed your stay. All the best for your whole family and warm regards from Kriens Larissa Kurmann Front Office Manager