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Reviews of Wairakei Resort Taupo

4 out of 5
Wairakei Resort Taupo
640 Wairakei Road, Wairakei

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 1001 reviews" "
Rating 8 - Good. 389 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Tania

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort ! Heaps of parking. The pool was absolutely amazing with how warm it was. The rooms were quiet and peaceful. The staff were very lovely to deal with. Two things I would like to point out is our room was quite hard to find due to lack of signage to room 605 and I respectfully ask that someone is to look into infant safe sleeping as adding a extra mattress to a portacot is dangerous it even says on the ports cot not to do so. :) Otherwise thank you so much and we will definitely be back
Stayed 1 night in May 2024
Response from Wairakei Resort on May 6, 2024
Dear Tania,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. Thank you for letting us know about the mattress we are going to look into that further,We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
We've been here many times and keep returning because of the multifaceted facilities, quietness and access to town when we need
Stayed 1 night in Apr 2024
Response from Wairakei Resort on Apr 30, 2024
Dear Andy,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Great staff
Stayed 1 night in Apr 2024
Response from Wairakei Resort on Apr 22, 2024
Dear James,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 Good

Aaron

Traveled with family and small children
Liked: Amenities
Excellent stay, room was great, the dining for breakfast and dinner was great. Only issue I had was we went for a swim at the pool, it had been drizzling rain, and there was nowhere covered to put any items of clothing or towels, etc, which meant they got wet, when you’d want to get out of the pool and dry off before walking across to the opposite side of the resort to the room.
Stayed 2 nights in Apr 2024
Response from Wairakei Resort on Apr 22, 2024
Hi Aaron,Thank you for taking your time to leave a rating regarding your recent stay.We are delighted that you had a wonderful experience while staying at the Resort and we appreciate your suggestions, which we will pass onto the concerning department regarding the pool area. We really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Lisa WilsonWairakei Resort

8/10 Good

Trudie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good facilities, spas could do with a little upgrade. Jets not working and not overly clean around the edges.
Stayed 1 night in Apr 2024
Response from Wairakei Resort on Apr 8, 2024
Dear Trudie,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

6/10 Okay

Scott

Traveled with family
We were disappointed as had wanted to stay at this resort forever but it was not the best hotel experience. It is a massive hotel and very noisy at night and early morning. Not the cleanest and the rooms are dated. The corridors are a maze and very dated too. Breakfast price was unaffordable for a family of four. Staff at check in ridiculously slow and disinterested. We won’t be rushing back.
Stayed 2 nights in Mar 2024
Response from Wairakei Resort on Apr 8, 2024
Dear Scott,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

4/10 Poor

Ted

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had two bookings, first night in studio then three nights in Family Villa. Rubbish and recycling not collected. Cockroaches in both units. Door lock Broken in family unit. No compendium in either unit. Checked into studio OK, then told we did not have a booking for following three nights. we had to provide email proof of Expedia booking before they accepted booking. Others in que in front of me could still not book in at 5:30 PM, including couple with baby and elderly parent. Hot pool was not disabled friendly, struggled to get out with failing knees. will never return nor recommend to others.
Stayed 3 nights in Mar 2024
Response from Wairakei Resort on Apr 4, 2024
Dear Edward,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review.Kindest RegardsWairakei Resort

8/10 Good

astrofil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s accesible to the thermal pool and other tourist spots.
Stayed 2 nights in Mar 2024
Response from Wairakei Resort on Apr 1, 2024
Dear Astrofil,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

8/10 Good

Rovine

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Wairakei Resort on Apr 2, 2024
Dear Rovine,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, awesome facilties. Value for money
Stayed 2 nights in Mar 2024
Response from Wairakei Resort on Mar 31, 2024
Dear Gillian,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsWairakei Resort

6/10 Okay

Elena

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs renovation.
Stayed 1 night in Mar 2024
Response from Wairakei Resort on Mar 26, 2024
Dear Elena,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 Excellent

THOMAS, YORBA LINDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just like this resort but I only stayed for 1 night so I can’t share my short experience in this place. Anyway I will come back and stay at least a couple days in this resort
Stayed 1 night in Mar 2024
Response from Wairakei Resort on Mar 28, 2024
Dear Thomas,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 Good

Pamela

Traveled with family
Liked: Amenities
Did not enjoy the doors slamming in our corridor from 5.30 in the morning
Stayed 1 night in Mar 2024
Response from Wairakei Resort on Mar 19, 2024
Dear Pamela,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 Good

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks a bit dated. Staff is friendly. Room was clean and had all the amenities we expected. Parking is easy but it is located outside of town so you need to drive.
Stayed 1 night in Mar 2024
Response from Wairakei Resort on Mar 18, 2024
Dear Frank,Thank you for taking your time to leave a review regarding your recent stay with us, we are so happy to hear that we have made a good impression on you, and we take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed it.We look forward to welcoming you back, the next time you visit Taupo. Kindest RegardsWairakei Resort

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wairakei Resort on Mar 18, 2024
Dear Erin,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

2/10 Terrible

chao

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
dusty fan and moldy bathroom. Room is not soundproof. Music is on 2 am
Stayed 3 nights in Mar 2024
Response from Wairakei Resort on Mar 11, 2024
Dear Chao,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review.Kindest RegardsWairakei Resort

10/10 Excellent

shelley

Stayed 1 night in Mar 2024
Response from Wairakei Resort on Mar 28, 2024
Dear Shelley,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable and clean room. Staff were friendly and the check-in and check out were easy and quick. Pool was great and there is a secure room for bike storage. We ate in Taupo so cant comment on the food.
Stayed 2 nights in Mar 2024
Response from Wairakei Resort on Mar 4, 2024
Dear Richard,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facility was underwhelming. The title “Resort” is stretching the imagination. The place needs allot of work. Half the amenities are not available on the property. The staff seem good and the food was very good at the restaurants.
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Mar 4, 2024
Dear John,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 Excellent

Abriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience boasting of grand historic buildings and well equipped for a quiet, peaceful stay. Loved it thank you!
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Mar 4, 2024
Dear Abriana,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good looking hotel with pleasant grounds. Room a little tired but in good condition and clean. Some facilities are temporarily closed. Pool area a bit neglected - needs a good sweeping. Restaurant expensive. But staff were welcoming and helpful. Overall, got the impression that the hotel used to be very exclusive but now not quite the glamous location it used to be.
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Mar 4, 2024
Dear Philip,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

8/10 Good

Ryan

Liked: Property conditions & facilities
Property is in a fully outside the city area, so it's very quiet, but still a quick drive away from Taupo (which is good, because I at least visited Taupo every day). It seemed like there wasn't enough front desk staff, as I was stuck waiting on someone multiple times, even though other staff were visible walking around the front desk. Wifi is advertised as free, but is limited to 2GB unless you want to share a bunch of personal info for 10GB. 2GB goes fast when you're streaming anything - I kept getting kicked off after 1-2 hours of use. Wifi speeds were fine at least (though you'll want to stream at lower quality anyway to not get kicked earlier). Property is a little run down, but nice enough. Keycards are made of wood for some reason. Parking is very easy, unless you get a holiday like valentines, when things filled up quite a bit (though I could still find parking). Pool area was nice, pool was quite warm. Pool noise is noticeable in the room at times, but wasn't too much, and the pool closes by 11pm anyway.
Stayed 4 nights in Feb 2024
Response from Wairakei Resort on Feb 29, 2024
Dear Ryan,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

6/10 Okay

Darren

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
This resort is in a great location with nice pools and OK facilities. The room itself was clean enough but incredibly old and dated. Very worn out carpets and furnishings etc. But the main negative was how incredibly hot the room gets. We were staying in early February and the outside temperature was warm but not extremely hot; however the room seemed to catch all the sun and heat and there was only an ineffective ceiling fan to try and relieve the situation. Despite having the fan on full the room was still unbearably hot all night. Even with windows open. For this reason I probably wouldn't stay here again if coming in Summer.
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Feb 27, 2024
Dear Darren,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

10/10 Excellent

SUNG WON, Auckland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this resort, gym & spa pool, close to town.
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Feb 20, 2024
Dear Sung,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

6/10 Okay

Hails

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the room was very run down and needs a refresh, that said staff were lovely and it was clean just looking tired.
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Feb 26, 2024
Dear Hails,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 Excellent

Cristine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Faded magnificence
Family stay to do the local sightseeing. This has been an amazing hotel but desperately needs new carpet and tidy up in what are otherwise lovely gardens and grounds
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Feb 12, 2024
Dear Cristine,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsWairakei Resort

2/10 Terrible

Sanford

Disliked: Property conditions & facilities
Surely not a “resort” - perhaps recovering from COVID to be fair, but - so much to redo.
Stayed 2 nights in Feb 2024
Response from Wairakei Resort on Feb 14, 2024
Dear Sanford,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

6/10 Okay

Denise

Traveled with partner
The Beds need upgrade I stayed there 10yrs ago and still the same uncomfortable. Bed the bathroom had no ventilation. otherwise had a nice weekend the gardens were nice
Stayed 2 nights in Feb 2024
Response from Wairakei Resort on Feb 11, 2024
Dear Denise,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 Good

Andy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was calling them. It took 6 calls and the minimum on hold was 13mins every time. Twice we where cut off while talking
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Feb 11, 2024
Dear Andy,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned and we will endeavour to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

8/10 Good

Zemirah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in/out was lovely, and staff were very helpful!
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Feb 11, 2024
Dear Zemirah,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

8/10 Good

Shelley Moana

Stayed 3 nights in Feb 2024
Response from Wairakei Resort on Feb 11, 2024
Dear Shelley,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsWairakei Resort

10/10 Excellent

Jessie

Stayed 1 night in Jan 2024
Response from Wairakei Resort on Mar 21, 2024
Dear Jessie,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

6/10 Okay

Vicki

Traveled with partner
Disliked: Cleanliness
We were given keys to 908 but our room was 605. We were not told about the lights and the key 2 staff were fantastic the rest were below average. Trainee checkin guy should have had a supervisor with him to ensure details were provided correctly
Stayed 1 night in Feb 2024
Response from Wairakei Resort on Feb 6, 2024
Hi Vicki,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 Good

Brian, Broomfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for 8 nights in January in Room 915 on the top floor. Our room had a king bed with the adjacent suite/sitting room. The sitting room came in handy when we brought food back to the room, so we had a place to sit and eat. Overall the stay was fantastic. Check-in was fast, parking was close, and the staff friendly. The heated lap pool and heated spas were nice and hardly used by anyone else. The tennis courts and golf course were closed the entire time, so if you were hoping to use these you were out of luck. The breakfast buffet the hotel offered for $46 NZ ($27 US) seemed to be way overpriced, but with the suite we had a large refrigerator and purchased food items for breakfast and snacks. There's a BP gas station & convenience store practically across the street which come in handy as well. The downside to the resort are the carpets, both in the rooms as well as the hallways. They're extremely worn and need to be replaced. Another downside is maid service. I'm not sure what the policy is, but they changed the linens once in the 8 days and never came in for anything else. We had to bring our trash to a dumpster every few days. Other than those two small complaints we'd recommend staying here. It's convenient to many attractions, the town of Taupo, and It fit our needs perfectly.
Stayed 1 night in Jan 2024
Response from Wairakei Resort on Feb 4, 2024
Dear Brian,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned and we will endeavour to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsLisa WilsonWairakei Resort

8/10 Good

anna

Property location great, nice and quiet. Probably time for some paint though. Black marks on shower tiles, walls showing wear and tear. Just needs a good freshen up
Stayed 1 night in Jan 2024
Response from Wairakei Resort on Feb 4, 2024
Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We like to hear positive things about the resort and the accommodation we provide, and your kind words will be shared, with the relevant teams. We would also like to make this an opportunity to apologize to you for any inconvenience or difficulty you had while staying at the resort, we will be sharing your suggestions and comments with the respective teams for further review and discussion. We look forward to welcoming you back to the Resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for travellers or holiday makers. Room was comfortable and spotlessly clean. Great reception welcome and check out. Had a full breakfast everything was hot and fresh. Pool was not that warm but good all the same. Overall condition of buildings and grounds good. Its not as resort like as I was hoping, but I had a great sleep.
Stayed 1 night in Jan 2024
Response from Wairakei Resort on Feb 1, 2024
Dear Ruth,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsLisa WilsonWairakei Resort

6/10 Okay

Saman

Stayed 1 night in Jan 2024
Response from Wairakei Resort on Mar 28, 2024
Dear Saman,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Wairakei Resort on Feb 1, 2024
Dear John,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned and we will endeavour to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

4/10 Poor

Rachel

Traveled with family
Liked: Staff & service
Disliked: Amenities
This is a regular resort that we have previously stayed at. The hallways look very tired - with threadbare carpets. Our bathroom had mould around the bath. We had arrived with a full fridge full of food for an ongoing camping trip - we put everything in the room fridge only to find the next morning the fridge wasn't working and all food was ruined. A very expensive outcome for us so a disappointing trip. The menu in the bar was very expensive - it never used to be that high - over $40 for a curry. It is a nice resort with pretty grounds and the pool areas are good. But the place certainly needs an update.
Stayed 1 night in Jan 2024
Response from Wairakei Resort on Jan 31, 2024
Dear Rachel,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

6/10 Okay

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
concert
Party next door for 2 nights. room dated
Stayed 2 nights in Jan 2024
Response from Wairakei Resort on Jan 31, 2024
Dear Andrew,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you’ve taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us mirror where we are and in which areas we need to improve.Kindest RegardsWairakei Resort

8/10 Good

Brian, Broomfield

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Wairakei Resort on Jan 31, 2024
Dear Brian,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wairakei Resort
Nice and quiet. Very pleasant surroundings, Good value for money. It was clear that the Resort is short staffed as our room was not serviced, and it took about half an hour to queue to check in. Apart from that, a pretty good stay.
Stayed 2 nights in Jan 2024
Response from Wairakei Resort on Jan 30, 2024
Dear Glenn,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned and we will endeavour to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

4/10 Poor

Kerri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant
Filthy
Bathroom vent
Stained, and soap scum, so not cleaned
Stayed 1 night in Jan 2024
Response from Wairakei Resort on Jan 29, 2024
Dear Kerri,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

10/10 Excellent

Letizia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Wairakei Resort on Jan 31, 2024
Dear Letizla,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

8/10 Good

John

Liked: Cleanliness, room comfort
Large bedroom, en-suite and separate lounge with kitchen bench were welcome. Hotel and grounds are getting a little tired now, but couldn't fault the comfort.
Stayed 2 nights in Jan 2024
Response from Wairakei Resort on Jan 28, 2024
Dear John,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We like to hear positive things about the resort and the accommodation we provide, and your kind words will be shared, with the relevant teams. We would also like to make this an opportunity to apologize to you for any inconvenience or difficulty you had while staying at the resort, we will be sharing your suggestions and comments with the respective teams for further review and discussion. We look forward to welcoming you back to the Resort the next time you visit Taupo.Kindest RegardsWairakei Resort

4/10 Poor

ANDREW

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old world style
Stayed 1 night in Jan 2024
Response from Wairakei Resort on Jan 24, 2024
Dear Andrew,Thank you for providing us with your valuable feedback. We are disappointed to hear that our Resort’s physical space was not exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.Kindest RegardsWairakei Resort

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Family Stay
Nice pools was a lovely hotel but on the second floor with smaller children and there was only a fan, no air conditioning. Very hot day so hence the night time was very hot
Stayed 1 night in Jan 2024
Response from Wairakei Resort on Jan 24, 2024
Dear Traveler,Thank you for providing us with your valuable feedback. We are disappointed to hear that our Resort’s physical space was not exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.Kindest RegardsWairakei Resort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Wairakei Resort on Jan 24, 2024
Dear John,Thank you for taking your time to leave a review regarding your recent stay with us, we are so happy to hear that we have made a good impression on you, and we take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed it.We look forward to welcoming you back, the next time you visit Taupo. Kindest RegardsLisa WilsonWairakei Resort

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Wairakei Resort on Jan 22, 2024
Dear Simon,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you again the next time you visit Taupo. Kindest RegardsLisa WilsonWairakei Resort