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Reviews of HOTEL QALASAYA

3.5 out of 5
HOTEL QALASAYA
Jr Grau 240, Puno, PUNO

Reviews

8.4

Very Good

Rating 10 - Excellent. 21 out of 47 reviews" "
Rating 8 - Good. 14 out of 47 reviews" "
Rating 6 - Okay. 8 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were wonderful, friendly and helpful. The beds were comfortable, the rooms warm and the water hot. The location can not be better, walking distance to Plaza de Armas. The view from the restaurant looks over the Lake and the city. Terrific buffet breakfast. Highly recommended!
Stayed 2 nights in Nov 2022

10/10 Excellent

Judith

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
One day in Puno.
Got to the hotel at 6 am and the attendant was not in the lobby. I had to ring the bell several times. He finally showed up 15 minutes later. I had just arrived from an over night bus ride where my husband and i had gotten no sleep so we were a little cranky. Receptionist allowed us to check in early at a cost of 24 dollars extra. Nice hot tea in lobby was appreciated. Beautiful breakfast on the 10th floor with breathtaking views of the city
Stayed 1 night in Sep 2022

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were extremely helpful and friendly. The only disappointment was that the elevator stopped working the evening we checked in. And being on the ninth floor, it made it tough to come and go freely for our stay.
Stayed 2 nights in Jun 2022
Response from . on Aug 12, 2022
Dear James, thanks for your review, I hope everything will be ok, I'm sorry for the elevator.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Puno
Great hotel, located very close to the main plaza in Puno. Lots of shops and restaurants close by. The rooms are very nice and quite spacious. Breakfast is very good and the restaurant on the 10th floor provides nice views of the city and Lake Titicaca. Staff are very friendly and helpful.
Stayed 3 nights in Oct 2021

4/10 Poor

Lourdes Ivalanny

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Experiencia desagradable.
No fue nada agradable. Para empezar no estaba abierto cuando llegamos, estuvimos tocando el timbre por casi 10 minutos. Para poder tomar un baño, tuve que esperar en el baño más de 15 minutos con el agua corriendo esperando a que saliera agua caliente. Hablé a recepción para preguntar y no me contestaron mi llamada. Unos minutos después me regresaron la llamada y me dijeron que tenía que esperar de 25 a 30 minutos corriendo el agua para que saliera caliente.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room (big and amazingly comfortable bed!)and service overall... the breakfast was the only downside (not ready on time and really poor choice).
Stayed 1 night in Nov 2019

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fa tastic hotel. Great staff who were very helpful. Great breakfast. A short walk into town and about 10 minutes from Lake Titicaca. Highly recommended and fantastic value.
Stayed 1 night in Sep 2019

6/10 Okay

Alexey

Disliked: Property conditions & facilities
Not a 4* hotel, not even a solid 3*
Run-down and tired rooms and interior, poor views unless you are at the very top floor and facing Titicacaca. Poor breakfast and unremarkable service.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
good location but didn't have a great experience
The hotel was in a fantastic location. There is an amazing view from the top floor at sun rise. When I arrived, the staff could not find my reservation. They ended up giving me a room with two single rooms rather than a queen bed. The worst of all, I got stuck in the lift between two floors in the basement for 10 mins. The hotel offered me a suite for the following night at 50% of a standard room rate.
Stayed 1 night in Jul 2019

8/10 Good

Matthew

Liked: Cleanliness
Well located but over priced
Location is good for festival, but the room, breakfast and service all below what you'd expect at this price
Stayed 7 nights in Feb 2019
Response from HOTEL QALASAYA on Feb 24, 2019
THANKS FOR YOUR COMMENTS WE WILL HAVE IT IN ACCOUNT

8/10 Good

Yajie

Liked: Staff & service, room comfort
Convenient location and helpful staffs.
We booked two rooms and stayed for two nights. Overall experience was good and I would recommend this place. The good: Location is super convenient. Restaurants, shopping area, Plaza de Armas, all within walking distance. Staffs were very helpful. They don't all speak English, but they try everything they can to help and were super patient with my broken Spanish and communicatibg with me through Google translate. Not so good: We stayed at the rooms on 9th floor (with a view overlooking Lake Titicaca, which is super nice), the internet connection wasn't working most of the time. We had to reconnect every 5 mins or so, and the signal wasn't very good even when we were connected. We were there in mid Dec, and the locals were doing some pre-celebration for a festival in Feb, so there was a 3 Day parade over the weekend and the street was filled with people, music. I found it fun to watch but the friends travelling with us said the noise made it hard for them to fall asleep at night.
Stayed 2 nights in Dec 2018
Response from MANAGER on Dec 26, 2018
your opinion is very important for us we hope to have them soon and that you have enjoyed your stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortabke hotel that is centrally located to the historic center. Staff were very friendly and helpful.
Stayed 1 night in Nov 2018
Response from MANAGER on Dec 1, 2018
We are very happy that your stay has been to your liking until soon

10/10 Excellent

Robert

Lovely spacious room, quiet, warm and comfortable. Great panoramic views from the restaurant.
Stayed 1 night in Nov 2018
Response from MANAGER on Nov 30, 2018
thank you for your opinion is very important to improve every day and provide you with the best service until soon

10/10 Excellent

Carmen, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent experience. The staff is very professional and nice.
Stayed 1 night in Nov 2018
Response from MANAGER on Nov 12, 2018
thanks your opinion is very important to always provide a better quality service and kindness

8/10 Good

Julien

Great view and location
Great view and location
Stayed 1 night in Sep 2018
Response from MANAGER on Sep 17, 2018
Your opinion is very important for us until soon

8/10 Good

Julls, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views, on 3rd floor shower very weak but great location.
Stayed 1 night in Aug 2018
Response from MANAGER on Aug 13, 2018
thank you we hope soon your opinion is very important to improve

10/10 Excellent

Gus, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel with an excellent view of the city
My wife and I had an excellent experience in this hotel where all the staff are very welcoming and friendly. They took care of all our needs including our return to Juliaca airport. The hotel installations are very beautiful and clean and we really feel like at home. The hotel is right across the street of Lima st. where you can shop all your souvenirs from the trip. Titicaca lake is only 15 minutes from here but from the dinner room in the 10 th floor you can see this wonder of the Andes.
Stayed 2 nights in Jan 2018
Response from MANAGER on Jan 22, 2018
we are very happy that your stay has been to your liking, waiting for you to have the Qalasaya hotel in your house soon

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Qalasaya
It was great location! However it was noisy at night. Hotel claimed this wad not the norm.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to the tourist area with good view
The hotel was fine overall. Location was good as was the view. Breakfast was adequate. The hot was was plenty but it would change to scalding hot without warning. Children could be hurt. Adults need to jump into and out of the stream.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

10/10 Excellent

Neil, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel in Puno
Qalasaya is probably one of the nicer hotels in Puno. It offers a great view from the downtown area over everything to see Lake Titicaca. It's probably not as nice as some of the ones on or in the Lake itself, but it offers a bit of Luxury while being close to the Plaza de Armas and the downtown. Nice and large rooms. The staff is very friendly and helpful also. recommend.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

6/10 Okay

uti, Dubai - United Arab Emirates

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location but comes at a noise price
We stayed one night in a suite and one in a double bedroom. Suite was great, clean... Breakfast is really simple here. Hotel is ok, next to main square BUT there are two things you need to know! There's a bar upstairs which goes on and on the whole night/extremely loud music. Seen a guy at the reception wanting ti check out, because of the noise! We were on the 4th floor out of 10, so the noise wasn't that bad,but still heard the pounding! Other thing is that hotel staff isn't that helpful (reception) . So the best thing about this hotel is the suite for 3 persons!!!
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 Good

Ef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

10/10 Excellent

Pallavi, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great & comfortable stay
We just came back from a stay at this hotel in April 2013 and it is very comfortable, clean with nice rooms, great lobby. We stayed with 9 year olds. Very nice service with hot cocoa tea in lobby. Breakfast was very nice. And we also had dinner in the restaurant one night and the waiter was very pleasant and nice. Overall a very comfortable hotel at a great price and I highly recommend this place.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient location, beautiful view in room
We enjoyed our stay at the Qalasaya. Our room had a beautiful view of the Lake and was very conveniently located right off the main avenue in town. The breakfast was very good in the morning and the restaurant was convenient for a quick dinner one evening. Would definitely recommend this hotel, especially for the reasonable price!
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel. L’un des seul à proposer un parking à proximité dans la zone. Même si le parking n’est pas the parking. Chambres très agréables. Bien finies. Seul bémol, la wifi n’est pas super. Le personnel est disponible et très professionnel.
Stayed 1 night in Jan 2024

10/10 Excellent

Tomy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023

6/10 Okay

Jacob

Traveled with family
Hotel hverken bedre eller dårligere end forventet. Hotel ligger centralt med kort afstand til restauranter på gågade. Værelset var pænt stort til 4 personer, badeværelse med brus og mindre jacuzzi. Varmt vand i badeværelset skulle bestilles via receptionen.
Stayed 3 nights in Oct 2022

10/10 Excellent

Leny Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio sobretodo el chef de la cafeteri
Stayed 2 nights in Jul 2022
Response from . on Aug 12, 2022
Estimada Leny , muchas gracias por su comentarios, esperamos verlos pronto de vuelta.

6/10 Okay

fabienne

Disliked: Room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Golnura gleny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atencion
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
hote muy antiguo
Hotel muy centrico, a 2 minutos de la plaza de Armas, pero necesita una reforma. Está muy viejo y descuidado. Desayuno pobre para un hotel 4*
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
We had a good time at this place but had to adjust our morning rhythm to the availability of hot water. Totally fine in a 2 star place or Hostel, don't get me wrong, but here it was a little annoying
Stayed 2 nights in Jul 2019

10/10 Excellent

Pier Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inmejorable vista desde el centro de Puno
Su restaurante y su bar, en los pisos 9 y 10, respectivamente, permiten vistas maravillosas del Lago Titicaca. Las mejores desde el centro de Puno, donde está el hotel
Stayed 1 night in Jun 2019

8/10 Good

moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from RECEPCION on Jun 21, 2019
Muchas gracias por tomarse un momento de su tiempo para calificar su estadía en el HOTEL QALSAYA, estamos trabajando cada día para mejorar nuestros servicios

10/10 Excellent

deli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Agradable y personal muy amable, siempre estuvieron pendiente de nosotros
Stayed 4 nights in Feb 2019
Response from HOTEL QALASAYA on Feb 26, 2019
muchas gracias por sus comentarios

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale pela localização
Excelente localização, fica numa esquina da rua mais movimentada de Puno. O café da manhã é simples, mas gostoso. Os funcionários são muito prestativos. A internet deixa um pouco a desejar.
Stayed 2 nights in Oct 2018
Response from MANAGER on Oct 30, 2018
Ficamos muito felizes com o seu comentário que nos ajuda a melhorar e fornecer um serviço melhor até breve

10/10 Excellent

Aparecido Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom recomendo
Gostei muito do Hotel , ótima localização estacionamento fácil , bem localizado , recepção com atendimento nota 10, atenciosos e educados, quartos e banheiros limpos, água de cortesia, café manhã bom, mas precisa melhorar
Stayed 2 nights in Oct 2018
Response from MANAGER on Oct 8, 2018
Obrigado por sua opinião é muito importante para continuar melhorando e sempre fornecer um serviço de boa qualidade até breve

10/10 Excellent

AM, Ancona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the center of Puno
Hotel is in the center of Puno, half a block from Plaza de Armas and the Catbedral. Very good staff, always ready to help for everything (tour, airport transportation, informations), printing boarding pass free. Room was clean, lot of space (we booked a triple room, there were three queen size bed), clean bathroom with tube and shower, heathing. Good for the price, this way you got more than what you pay for
Stayed 2 nights in Aug 2018
Response from MANAGER on Aug 7, 2018
Thank you very much for your opinion is very important for us and improve our service, or we hope soon

6/10 Okay

Torben

Liked: Cleanliness
Larm fra bar
Temlig meget larm fra nærliggende bar
Stayed 2 nights in Jul 2018
Response from manager on Aug 3, 2018
tak for din mening

10/10 Excellent

Berly Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonita experiencia
fue muy buena , la atención es muy buena también
Stayed 2 nights in Jul 2018
Response from MANAGER on Jul 27, 2018
Agradecemos su opinión es muy importante para nosotros para dar un mejor servicio y atender con la calidez de siempre lo esperamos pronto

4/10 Poor

Stefano, Toscana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una delusione
Speravamo decisamente meglio sia come struttura che come camere, poca manutenzione.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 Good

Juan, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien moderno
Hotel muy moderno y comodo. La barra o el restaurant no estaban abiertos. Pero Buenos restaurantes cerca, así como la plaza principal. Recomiendo Los Balcones de Puno.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Empfehlenswert mit Einschränkungen
Sehr zentral gelegenes Hotel mit sehr freundlichem Personal. Der Aufenthalt war insgesamt sehr angenehm und es wurden Anfragen erfreulich schnell und freundlich bearbeitet. Kritikpunkt ist das fehlende Vorhandensein einer fehlenden öffentlichen Aushängung bezüglich interner Instituionen, im meinem Falle betraf dies das Restaurant, welches überraschend geschlossen war, und das Frühstück, welches trotz Zusicherung von 6 - 10 Uhr erhältlich zu sein, auf einen Samstag offenbar früher schliesst (ungesicherte Angabe, da ich des spanischen nur rudimentär mächtig bin). Ebenfalls unerfreulich, dass an zwei von drei Tagen kein warmes Duschwasser verfügbar war und an einem Tag statt dessen braunes Wasser aus der Leitung kam. Zumindest das kalte Wasser lief reibungslos so dass nicht auf eine Dusche am Morgen verzichtet werden musste. Leute, die einen leichten Schlaf haben, sollten berücksichtigen dass das Hotel auch im Feierviertel der Stadt liegt und dies bis früh am Morgen auch deutlich zu hören ist.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

4/10 Poor

Beto

Disliked: Cleanliness, property conditions & facilities, room comfort
Manutenção Ruim
Puno é muito bacana, o folclore esta em toda parte, local seguro e tranquilo.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 Good

Vita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view to the Titikaka lake.
Good place for good money.
Response from MANAGER on Aug 7, 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better