Exterior

Reviews of Hyatt Place Lakeland Center

3 out of 5
Hyatt Place Lakeland Center
525 W Orange St, Lakeland, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1002 reviews" "
Rating 8 - Good. 232 out of 1002 reviews" "
Rating 6 - Okay. 122 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend getaway. Clean rooms very nice accommodations. Staff super friendly. Very conveniently located. Will stay again.
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Lea, we're delighted to hear you enjoyed your weekend getaway at Hyatt Place Lakeland Center. It's fantastic to know you appreciated our well-kept rooms, inviting accommodations and friendly team members. Your remarks about our convenient location certainly brighten our day. We're eagerly awaiting your return visit. Safe travels until then!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Timothy, it's heartening to hear your concise, positive feedback. At Hyatt Place Lakeland Center, we're delighted to know that you had such a delightful stay with us. We eagerly await your return in the future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to rp funding
Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Michael, we're delighted to hear that you appreciated Hyatt Place Lakeland Center's convenient location near RP Funding. We hope you managed to make the most out of your time with us. We're eagerly anticipating your next visit.

6/10 Okay

paul

Liked: Amenities
Paying for parking did not seem necessary. Elevator and lobby need work but going thru renovation. Rooms are older.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Paul, it's good to learn that you noticed our ongoing renovation efforts, as we're hoping these will more than address the concerns you noted. We understand your thoughts about parking fees and take your feedback seriously. As for the room conditions, we're committed to freshness and modernity, so we're always improving that aspect. Your input helps make our improvements more informed, so thank you for sharing.

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hyatt Place in Lakeland for a dance competition at RP Funding. I cannot say enough about the friendliness of the staff. Every staff person I came in contact with was so nice and helpful. And it was great to walk out the door and walk into RP Funding. .
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Kelli, thank you for your lovely feedback about the Hyatt Place Lakeland Center. We're thrilled to hear that our team members were extremely friendly and helpful, which made your visit even more enjoyable. It's also fantastic that the proximity to RP Funding added convenience to your stay. We can't wait to welcome you back for the next dance competition or any other occasion that brings you our way.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities
It’s ok for in and out
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
John, thank you for choosing to stay at Hyatt Place Lakeland Center. We're glad to know our hotel was suitable for your needs and we aim to meet every guest's requirements. We hope your next stay with us exceeds your expectations.

6/10 Okay

salvatore

Liked: Staff & service
Hotel needs upgrading which signs indicate are being done
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Salvatore, it's enlightening to hear that you've noticed our ongoing enhancements. Your patience during this transformation period is greatly appreciated. We are excited about the improvements we're conducting and certainly wish to offer a pleasant experience upon their completion. Thank you for your feedback.

10/10 Excellent

DOMINGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Domingo, we're thrilled to know your stay at Hyatt Place Lakeland Center met your expectations. We're grateful for your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Igor

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Igor, thank you for taking the time to rate your experience at Hyatt Place Lakeland Center. We're thrilled to know you enjoyed your time with us. We aim to provide exceptional service and it seems we met this goal during your stay. Your positive feedback is highly appreciated and we hope to see you back soon. Safe travels!

10/10 Excellent

Dixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Dixon, thank you for choosing the Hyatt Place Lakeland Center. We're thrilled to know your experience was a memorable one. We look forward to the opportunity of serving you again on your next visit.

10/10 Excellent

Igor

Stayed 3 nights in Apr 2024

6/10 Okay

Brittney

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Brittney, thank you for taking the time to rate your stay with us. As there was no specific feedback, we encourage you to share your experiences during your next visit. We would also be happy to hear any suggestions you may have for improvements. We're committed to providing a top-notch stay, and your input is greatly appreciated.

10/10 Excellent

Suzanne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient if having an event at RP Funding center- all the staff is so sweet as well!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Suzanne, it's wonderful to hear that you found the Hyatt Place Lakeland Center to be ideally situated for your needs and that you had positive interactions with our team members. We're glad we could make your stay enjoyable, and we hope to welcome you back whenever there are events at RP Funding Center in the future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Melinda, thank you for choosing Hyatt Place Lakeland Center and for your excellent rating! We're thrilled that your stay lived up to your expectations and sincerely hope to welcome you back for another fantastic experience in the future.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean Hotel with friendly staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Vanessa, it's wonderful to hear that you found Hyatt Place Lakeland Center to be immaculate and our team members warm and welcoming. We strive to provide a positive experience for all our guests. Your kind feedback is greatly appreciated, and we can't wait to welcome you back on your next trip.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice spot in the downtown area. Everything was within walking distance. The staff were very pleasant, and helpful. The breakfast was more than just a few muffins and cereal, they had the whole deal Eggs, bacon, sausage, and waffles... etc . I would suggest this hotel for a nice relaxing vacation.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Dennis, thank you for your glowing review of Hyatt Place Lakeland Center. We're pleased to hear that our prime location and warm, accommodating team members added a special touch to your vacation. It's also terrific that our inclusive breakfast options were up to your liking. We truly appreciate your recommendation and look forward to creating another relaxing experience for you on your next visit.

10/10 Excellent

Sinclair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Sinclair, it is affirming to hear that your experience at the Hyatt Place Lakeland Center is meeting your expectations so far. We are committed to delivering an optimal guest experience and are glad this is what you've encountered. Enjoy the rest of your stay.

6/10 Okay

Jay

Traveled with family
Liked: Cleanliness, staff & service
It was an “okay” stay. Slightly disappointed because it wasn’t worth the price point that we had to pay. Carpet was dingy and dirty looking, room smelled like dirty wet rug, breakfast food was ok, didn’t have a variety of options each day though, hallway lighting was dark and eerie-felt spooky, some of the furniture and designs in the room looked run down/broken, bathroom too small. Plus we didn’t know we had to pay for parking until we got there. Good idea to check in the future before booking another hotel. On a positive note, we felt safe. It was quiet and staff were very nice and courteous.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Jay, your feedback is noted. We value your comments regarding pricing and the room conditions. It's disappointing you found some elements to not meet your expectations and we apologize for any inconvenience this caused. Moreover, we're sorry to hear about the parking surprise. Our team members do strive to provide all necessary information up front, as your satisfaction is their main priority. Despite these minor drawbacks, we're pleased to hear that you appreciated the secure atmosphere and the courtesy of our team members. We hope you give us another opportunity to provide the quality stay you expected.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and staff
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Pamela, it's fantastic to hear that you appreciated the beauty of Hyatt Place Lakeland Center and enjoyed our dedicated team members. We strive to create a welcoming atmosphere and are glad it contributed to your positive experience. Thank you for your high rating and we look forward to hosting you again in the future.

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Elena, thank you for highlighting the exceptional service at Hyatt Place Lakeland Center. Our team members are truly dedicated to providing the best experience for our guests. We hope to welcome you back soon.

10/10 Excellent

juan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I came to this hotel with my family it’s amazing super clean the staff it’s very nice, one thing that I don’t like about is the parking lot you have to pay I think you pay enough money for the hotel room.but I love it.
Response from Customer Service on Mar 29, 2024
Juan, it's wonderful to hear that you had an amazing experience at the Hyatt Place Lakeland Center. We're glad you found our premises spotless and our team members welcoming. Noted your thoughts on the parking fee, and we understand where you're coming from. Despite this, we are thrilled you loved your stay overall. Looking forward to hosting you and your family again in the future.

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bad: 1- Next to train track so don’t expect to sleep well. This train route rumbled, ran throughout the night, screeched, and BLOWING HORN. No sound proof windows! 2- Plenty of parking yet no free parking. $10/night but still Not cool. 3- Bedside electric outlets don’t work. 4- Very slow elevators that rumbled. Felt like it’s on the last leg. Good: 1- Breakfast included. Fresh waffle maker, fruits, toasts, cereals, sausages, but powdered eggs. 2- Very roomy, good bed, good lighting.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Cindy, thank you for sharing your experience. It seems there were several elements of your stay that did not meet your expectations. We regret inconveniences with the noise from exterior sources and unanticipated parking fees. Furthermore, we are sorry to hear about the issues with the electrical outlets and elevator efficiency.On a brighter note, we're glad to know you appreciated our comprehensive breakfast offerings and the spacious, well-lit setting of your room. We hope that despite some setbacks, we can have another opportunity to serve you better in the future.

10/10 Excellent

ninochska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and closer to other things to do other than LEGOLAND.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Ninochska, thank you for choosing Hyatt Place Lakeland Center. It's great to hear you appreciated our spacious rooms and convenient location close to a variety of attractions, within and beyond LEGOLAND. We hope to see you again soon for another memorable stay.

10/10 Excellent

Suzanne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient if having an event at RP Funding Center- I loved, loved, loved this!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Suzanne, we're absolutely thrilled that you enjoyed the convenience of Hyatt Place Lakeland Center. Your enthusiasm speaks volumes, and it's delightful to learn that your experience was a wonderful one. We look forward to hopefully having you with us again in the future.

10/10 Excellent

Michael James

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Michael James, it's great to see you enjoyed your stay at Hyatt Place Lakeland Center. Our team appreciates your top rating. Thank you for choosing us and we hope to serve you again in the future.

2/10 Terrible

Gwen

Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 2, 2024
Gwen,Your rating indicates disappointment, which is unfortunate to see. Each guest's satisfaction is important, and we're sorry to observe that your experience did not meet your expectations. We'd value an opportunity to identify and rectify the issues for any future visits. Any details you'd care to share would greatly assist us. Thank you.

8/10 Good

molly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Thank you for the 4-star rating, Molly!It's great your time at Hyatt Place Lakeland Center was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Joel, thank you for taking the time to review the Hyatt Place Lakeland Center. It's wonderful to hear you had a positive experience with us and we look forward to welcoming you back in the future.

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fast check in. Friendly staff. Our room was big, bed was great. I did not like that we had to pay to park at yhe hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Darren, it's wonderful to hear you had a positive experience with the swift check-in process at Hyatt Place Lakeland Center and enjoyed the warm, welcoming approach of our team members. We're also thrilled you relished the spaciousness of your room and the comfort of your bed. We value all feedback and understand your point regarding parking. Please rest assured, we are working continuously to align ourselves with customer expectations. We look forward to your next stay!

8/10 Good

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, your front desk woman there on Friday and Saturday morning was the most amazingly kind woman.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Anna, it's wonderful to hear that you enjoyed your stay at Hyatt Place Lakeland Center and that you appreciated the exceptionally friendly service provided by our front desk team member. Your praises provide motivation for our colleagues to continually offer top-notch service. We look forward to welcoming you back on your next visit.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and quite beautiful. Located very close to downtown Lakeland.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Tom, thank you for the amazing review. We're thrilled to hear that the room at Hyatt Place Lakeland Center met your expectations in terms of space and elegance. Our proximity to downtown Lakeland is indeed convenient and we're glad you took advantage of that. We look forward to hosting you again on your next visit!

10/10 Excellent

Zaby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Zaby, it's delightful to hear that you found Hyatt Place Lakeland Center to be conveniently located. We strive to provide our guests with prime access to the local area, and we're glad this had a positive impact on your stay. We look forward to welcoming you back in the future.

10/10 Excellent

KeAndra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 21, 2024
KeAndra, it's delightful to hear of your positive experience at the Hyatt Place Lakeland Center. Our team is always committed to providing top-notch service. We hope to welcome you again in the near future. Safe travels!

8/10 Good

Sheronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the $10/day parking was outrageous considering how much they charge for rooms.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Sheronda, thank you for your feedback. It seems you found our parking fees to be more than expected. We have ensured that they are competitive with the local area and provide convenience for guests. We do hope your stay at the Hyatt Place Lakeland Center was otherwise enjoyable and look forward to welcoming you back in the future.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s attached to the convention center which was super nice and convenient.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 12, 2024
Anna, we're thrilled to hear you found the connection to the convention center at Hyatt Place Lakeland Center convenient and advantageous. Thank you for sharing your experience, and we're looking forward to hosting you again in the future.

10/10 Excellent

Britnie, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Britnie, thank you for choosing the Hyatt Place Lakeland Center and leaving such an excellent rating. We appreciate your patronage and look forward to welcoming you back during your next visit. Safe travels!

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Thank you for this excellent rating, Chandra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Lakeland Center! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Lakedra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Lakedra, we're thrilled to hear you enjoyed your stay at Hyatt Place Lakeland Center! We're looking forward to welcoming you back for an equally great time. Safe travels until then!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Thanks, Javier! It's outstanding your time at Hyatt Place Lakeland Center was fantastic. We can't wait until your next visit!

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Not a fan
This hotel feels relatively safe and is in a good location for walking downtown to grab dinner or drinks (about a 15 minute walk each way). However, there are several things left to be desired. First, it is moderately clean, but shower floors feel grimy. Second, the beds are pretty comfortable except for the pillows - they seem like they should be nice at first but they are rock hard as soon as the air comes out. Third, they charge for parking.... this is a hotel relatively in the middle of nowhere so I'm not sure how they expect anyone to get there other than by car. There isn't really much else around so I can't imagine there is competition for parking for other amenities. You have to do this by scanning a QR code in the parking lot and putting your credit card info into a website. You do not get a receipt either, which is problematic for business travelers like myself. Fourth, the walls are paper thin so all outside noise comes right in and is generally pretty loud. Fifth, one or two of the friend desk staff are really friendly and professional, but the rest are certainly not. Overall, if you have another option, I would avoid staying here.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
It is regrettable to read about your recent experience. Cleanliness is a high priority, and we apologize if certain areas did not meet the mark. We are also sorry to hear about your sleep comfort concerning the pillows and surrounding noise level; we aim for our guests to have a restful night. Our parking practice is designed for security and efficiency, but we recognize the inconvenience you experienced. Lastly, we value all our team members' contribution to guest service, and your perception of several colleagues underperforming is seriously noted. While we regret your impression, we sincerely appreciate the feedback and will address these areas constructively for improvement.

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Crystal, we noticed your recent rating points towards some areas needing improvement. We're genuinely sorry to hear that your stay didn't meet your expectations and would appreciate further details to rectify any issues. It's our goal to provide the best experience possible for our guests, and your input can help us do just that.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
OK
perfect location if you have an event at rp funding. hotel is on the older side with some upgrades. towels werent fresh.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
We appreciate your feedback on our property’s features and its spot-on location relative to local events. It's disheartening to hear that the freshness of the towels did not meet your expectations. Rest assured, we continuously strive to improve our amenities and overall guest experience. We hope to have the opportunity to serve you better in the future.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Thank you for the 8/10 rating, Robert!We are excited to see that you had an enjoyable experience at Hyatt Place Lakeland Center. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

4/10 Poor

Jill

Traveled with family
Disliked: Staff & service
Had to pay $11.77 for parking. This is not a large city and was not clear that parking was extra. Refrig doesn’t work and sink drains very slowly. Staff not overly welcoming.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Jill, we appreciate you sharing your recent experience. It seems there was a misunderstanding about our parking fee which is unfortunately quite standard, and some inconvenience with the functionality of amenities in your room. We regret if our team members did not meet your expectations with their hospitality. Nonetheless, your feedback is essential to us and we'll surely take it into account for improvements.

6/10 Okay

VALERIE AND JOHN

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were expecting a much nicer property. Although it is beside the convention center, there is nothing else nearby. The property is an older one with outdated amenities. Would not return.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Valerie and John, thank you for sharing your thoughts. It's regrettable that our location and the character of the property did not meet your expectations. We constantly strive to improve our amenities despite the vintage charm of our premises. Your feedback is crucial in this process and we can only hope for another chance to provide a more satisfying experience.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Friendly
Pleasant stay. Clean room. Good Breakfast and very conveniently located steps away from the concert venue.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Angela, thank you for choosing Hyatt Place Lakeland Center. Your kind words about our cleanliness and meal options are appreciated. How great to hear that our location served you well during your concert visit. We look forward to welcoming you back soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking issue, etc.
Although the info regarding this hotel states parking is available, there is a $10 fee per night (this should have been included). Also, info regarding the hotel is that Hyatt has a policy whereas staff can enter your room within 24 hours (for what I do not know) regardless of a Do Not Disturb sign on the door. I asked the front desk about this & was told they know of no such policy. I would like to add though, everyone in housekeeping was very friendly & helpful as well the morning kitchen staff. I can’t really say that about the front desk - need to smile more & greet guests better. They are the first impression that guests have of the hotel. After all, this a hospitality industry. Unfortunately, I will not be returning to this hotel.
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
It's unfortunate to hear about the aspects of your stay that did not meet expectations. We understand the confusion regarding the parking fee and express empathy for the concerns related to privacy and communication with our front desk. We take such matters very seriously.On the flip side, it's pleasant to know that our housekeeping and kitchen colleagues met your standard of service. Their friendliness and helpful nature are something we're proud of.Even though you've stated you'll not be returning, we hope to have the opportunity to regain your trust in the future and make your stay more enjoyable. We wish you all the best in your future travel experiences.

8/10 Good

Judson Ryan

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Judson, we're pleased to note your solid rating for the Hyatt Place Lakeland Center. It suggests your stay with us largely met your expectations. If there's anything you'd like to share about your experience or any areas to improve, your feedback is most welcome. We look forward to hosting you again for an even more rewarding experience next time.

4/10 Poor

john

Business traveler
Disliked: Amenities, property conditions & facilities
Response from Customer Service on Jan 22, 2024
We appreciate the feedback, John.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Joao

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Joao, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Lakeland Center!