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Reviews of Caesars Palace

4.5 out of 5
Caesars Palace
3570 Las Vegas Boulevard South, Las Vegas, NV

Reviews

7.4

Good

Rating 10 - Excellent. 4420 out of 11111 reviews" "
Rating 8 - Good. 2177 out of 11111 reviews" "
Rating 6 - Okay. 1792 out of 11111 reviews" "
Rating 4 - Poor. 1379 out of 11111 reviews" "
Rating 2 - Terrible. 1343 out of 11111 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William, Atlanta

V
Stayed 4 nights in May 2024

2/10 Terrible

Arnold Foe

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Frontdesk staff not friendly
Stayed 2 nights in May 2024
Response from Latrice on May 25, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

2/10 Terrible

Yu, Arcadia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room is not clean, and they didn’t clean my room, when I asked for body wash, it took them an hour to deliver. The whole experience was terrible.
Stayed 2 nights in May 2024
Response from Michelle on May 25, 2024
Hello Yu, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Gicela, antioch

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Ceasars Palace. It is great. We stay here everytime we come with the kids, they love it. Their pools are amazing and I like that they are kid friendly. Staff are very helpful and often upgrade you with no problem. Our flight got here at 7 am and they were able to find us a room by 8:30am
Stayed 2 nights in May 2024
Response from Kimberly on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose Luis, Lynwood

Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Kimberly on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Hieu

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from Doug on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in May 2024

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 2 nights in May 2024

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beutiful and is still one of the best Checking was slow……..about two hours because their weren’t enough agents to check in
Stayed 2 nights in May 2024
Response from Michelle on May 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Hanna

Traveled with partner
Liked: Cleanliness, staff & service
Overall, we enjoyed our stay at Caesar's Palace but there were a few things that could've been a lot better. I was upset to see that the main pool was out of service for the entirety of our stay. Four out of the six elevators were also out of service and check-in was a long and tiring wait.
Stayed 2 nights in May 2024
Response from Michelle on May 24, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the fact that nobody won any worthwhile amounts at the slots like you could 5 years ago
Stayed 3 nights in May 2024
Response from Michelle on May 24, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities
The building looked nice, room was bland and area around the hotel was decent
Stayed 1 night in May 2024
Response from Michelle on May 24, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
After reading many horrible reviews of this place, it wasn’t my experience. My only real complaint is the prices of everything.
Stayed 1 night in May 2024
Response from Michelle on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

CARLOS, Claremont

Business traveler
Liked: Cleanliness, staff & service
The sheets are like sand paper
Stayed 2 nights in May 2024
Response from Kimberly on May 24, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Joseph

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from Kimberly on May 25, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Kimberly on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kimberly on May 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Michelle on May 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely time
Stayed 2 nights in May 2024

6/10 Okay

Francisco

Liked: Cleanliness, staff & service
Room was clean.
Stayed 1 night in May 2024
Response from ALM on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Todd

Liked: Cleanliness
Disliked: Staff & service
No baggage help when we pulled up. I had to make two trips up and down to get bags to the room. Checking in took over 30 minutes and there was throw up on the floor everyone in line had to walk around for the entire time. As I checked in someone finally showed up to clean it up.
Stayed 1 night in May 2024
Response from Dan on May 24, 2024
Hello Todd, thank you for providing your feedback on your most recent stay.  Please contact Caesars Palace directly to speak to a member of management regarding your experience.

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time for one night. The property is LARGE with lots to get into, so a bit easy to get turned around, but the staff is kind. Would recommend.
Stayed 1 night in May 2024
Response from Dan on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Natalja

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience, everything was great!
Stayed 1 night in May 2024
Response from ALM on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kimberly on May 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Ion, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lines at Check in and out too long
Stayed 1 night in May 2024
Response from Kimberly on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Kristi

Traveled with family
The charges for everything are excessive. We were double charged for parking when our ticket was supposed to be for 24 hours. You couldn’t even make a cup of coffee in the room without being charged outrageous prices. Having been to Vegas numerous times, I expected more from Caesars
Stayed 1 night in May 2024
Response from Dan on May 22, 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

4/10 Poor

Adam, Brentwood

Business traveler
Disliked: Property conditions & facilities
There were several items in the room that needed repair. Nothing major, but simple stuff didn't work (one of the faucet, the toilet paper holder, a light in the mirror, the phone, no soap, no internet, etc.). I may have just had a bad room, but my individual experience wasn't impressive.
Stayed 3 nights in May 2024
Response from Dan on May 22, 2024
Hello Adam, thank you for providing your feedback on your most recent stay.  Please contact Caesars Palace directly to speak to a member of management regarding your experience.

6/10 Okay

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
This place was over rated. The pool closed way early the sun is still up and they close off the pool. They had to slippers or robes. Everything was over priced for a standard service. They offered an upgrade which end up being someone else's room and we end up accidently walking into that room. And when we approach fron desk they gave up another "upgraded" room which end up being floors lower. So unsure if it was even an upgrade. The stay was ok. I wouldn't stay there again. All hype average service
Stayed 5 nights in May 2024
Response from ALM on May 23, 2024
Hello Fernando, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

Min Young

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on May 23, 2024
Hello Min Young, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 2 nights in May 2024
Response from Dan on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 4 nights in May 2024
Response from Michelle on May 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 1 night in May 2024
Response from ALM on May 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Elaine, Culver City

Traveled with group, Traveled with partner
Disliked: Cleanliness
Bathroom floor was filthy.
Stayed 2 nights in May 2024
Response from Doug on May 21, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sherwin

Stayed 1 night in May 2024
Response from Doug on May 22, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in May 2024
Response from Michelle on May 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in May 2024
Response from Michelle on May 21, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Anita

Traveled with group
Liked: Cleanliness, staff & service, amenities
Service was great w/exception of one evening at the lobby bar - Caesars, the ole girl, is looking alittle tired, especially pool cabanas, but overall a pleasant stay - bring your wallet, nothing in Vegas is a bargain anymore
Stayed 2 nights in May 2024
Response from Christina Banks on May 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Suzana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and the hotel was clean
Stayed 2 nights in May 2024
Response from Michelle on May 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Devendra

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Michelle on May 21, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Adam, Minooka

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This is a very convenient hotel being right in the strip. My room had a scratch on the headboard of the bed which wasn't very professional considering the money that was spent.
Stayed 3 nights in May 2024
Response from Latrice on May 20, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Room was recently renovated and wonderful
Stayed 3 nights in May 2024
Response from Ruby on May 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Nadia

Stayed 2 nights in May 2024
Response from Doug on May 21, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 4 nights in May 2024
Response from Michelle on May 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

STEPHANE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
express check-in was not available for us, so we had to wait in line for 20 min and rushed through by rep we could barely hear. check in counter should be in a quieter spot. beautiful hotel. opulence everywhere; casino floor, outside, the pools, the shopping Forum. the room: meh. a let down after walking through all that gandeur.
Stayed 3 nights in May 2024
Response from Christina Banks on May 19, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Melinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2024
Response from Kimberly on May 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient
Stayed 1 night in May 2024
Response from Ruby on May 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really good experience with this hotel and all the restaurants we enjoy so much. thank you
Stayed 4 nights in May 2024
Response from JD on May 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfy, clean room. Very satisfied. Security that picked me up while I was passed out in the hall, thank you! Very understanding, not once rude.
Stayed 2 nights in May 2024
Response from JD on May 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

jonathan owen

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower had mold and no water pressure, furniture looked like it was picked up at yard sales very beat up, sheets had holes and cigarette burns, mystery stains on the walls notified staff and nothing was done in hind sight shouldve upgraded or stayed some where else
Stayed 4 nights in May 2024
Response from JD on May 19, 2024
Hello Jonathan, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Benjamin

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Doug on May 20, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!