4/10 Poor
Micheal
May 11, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff at times wasnt helpful. I was gambling with my wife. The waitress wasn’t around for over 30 minutes. I walked over to the bar and asked for a bottle of water for my wife which was sitting in eye site of the bartender. Refused to offer me a water and said I needed to pay $8 for a bottle or go out side and pay the same for a larger one or wait for the waitress. When checking out and wanted to have a meal at the buffet I was told you can not bring luggage into the dining room and had to take it to the “bell service” next to the security station. Never giving me a way to get there just pointing instead of where to go. I asked other staff walking and was direct to the reservation desk. I finally found the security station and he told me I had to go outside and wait then looked away at his monitor and addressing me anymore. I went back to the buffet and see others with carry on bags in line and seated and the staff is not even questioning them just telling me I can’t being in my bag. Not the experience I was expecting at a hotel like this. Will consider other properties for my next stay.
Micheal
Stayed 1 night in May 2024