Seasonal outdoor pool, open 10:00 AM to 6:00 PM, cabanas (surcharge)
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Reviews of Palms Place

4.5 out of 5
Palms Place
4381 W Flamingo Rd, Las Vegas, NV

Reviews

8.4

Very Good

Rating 10 - Excellent. 5623 out of 11174 reviews" "
Rating 8 - Good. 2964 out of 11174 reviews" "
Rating 6 - Okay. 1359 out of 11174 reviews" "
Rating 4 - Poor. 636 out of 11174 reviews" "
Rating 2 - Terrible. 592 out of 11174 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

kim

Traveled with partner
Liked: Property conditions & facilities
The bath was dirty and there was no soap in the bottles. I also didn't like the fack that there was no kitchen utensils in the kitchen and the balcony was unacessible. We didn't get any new towels or room service either but apart from that I love it there
Stayed 2 nights in Apr 2024

2/10 Terrible

Nathaniel

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I asked for a non-smoking room because my child have bronchitis in the room smell like straight smoke. My son was coughing for half of the night.. My wife was there by herself and she couldn’t get no assistance on helping moving her luggage.
Stayed 1 night in May 2024

8/10 Good

kimiko

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stay was great only problem we had was housekeeping cleaned our room and left our room door open and who knows how long but nothing was missing thank god!
Stayed 3 nights in May 2024
Response from SM on May 10, 2024
Thank you for the fee

10/10 Excellent

Zuri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Valet’s, front desk & security were very friendly and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Mandela

Liked: Cleanliness, amenities, property conditions & facilities
smells great clean will be back
Stayed 3 nights in May 2024
Response from Renee on May 8, 2024
Thank you for your feedback. We hope to welcome you back! Most Sincerely,Guest Experience Team

8/10 Good

La-Tasha

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from sm on May 10, 2024
thank you for the feed back

10/10 Excellent

Neferti

Traveled with group
Liked: Cleanliness, property conditions & facilities
I’ve stayed here 3 times . Love that it has a stove its clean big nice room & bathroom 8-10 cab every where . Nice view of the strip or the mountains. Walking distance to supermarket & restaurants
Stayed 4 nights in May 2024
Response from SM on May 7, 2024
Thank you for the feedback

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from SM on May 7, 2024
Thank you for the feedback

8/10 Good

Angel

Overall it was a nice stay, however. I was having trouble with the keys upon entry. The patio door doesn’t really open for fresh air access, no trash bags in any of the trash cans and the tub was not clean. I cleaned that myself.
Stayed 4 nights in Apr 2024
Response from SM on May 3, 2024
Thank you for the feed back

10/10 Excellent

Amr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
check-in was very simple and didn't take 5 minutes. i love the view from my Room. parking is free
Stayed 2 nights in Apr 2024
Response from Renee on May 1, 2024
Hello Amr,Thank you for your time and rating. We appreciate your positive feedback and happily welcome you back anytime! Most Sincerely, Guest Experience Team

10/10 Excellent

Gabrielle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the one bedroom suite room, great price, big, and great view of the strip!
Stayed 2 nights in Apr 2024
Response from Renee on May 1, 2024
Thank you, Gabrielle! We appreciate your awesome review and happily welcome you back anytime! Most Sincerely,Guest Experience Team

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Palms Place. Upon check in there was only one attendant doing check ins. Checked in keys in hand, the attendant wrote the wrong floor for the hotel room, keys didnt work, back down to have someone else assist in getting the correct hotel number and floor correct. Palms Place seemed a little dated,nite table lamp was damaged and the head board was torn. The buffet breakfast was mediocre.
Stayed 1 night in Apr 2024
Response from Renee on May 1, 2024
Hello Luis, Thank you for sharing your feedback, we will review with our team as we work to enhance the experience for all of our guests.Most Sincerely, Guest Experience Team

8/10 Good

Johanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and good food :)
Stayed 2 nights in Apr 2024
Response from SM on Apr 30, 2024
Thank you for the feed back

6/10 Okay

Grant

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Renee on May 1, 2024
Thank you for rating your recent stay, we hope to see you again soon! Most Sincerely,Guest Experience Team

8/10 Good

Brandon

Business traveler
Liked: Amenities, property conditions & facilities
Property had its ups and downs. Check in was fast and easy and didnt have long lines. The only complaints I have is that the room could have been cleaned more thoroughly. Finger prints were on the glass door and windows, a few dusty areas, and the shower head and tub jets look to be neglected so I didn’t bother using the jacuzzi tub. Overall it was still a nice experience with a great view of the strip. Better than most rooms on the strip at a decent price.
Stayed 2 nights in Apr 2024
Response from SM on Apr 30, 2024
Thank you for the feed back

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a central location
Stayed 2 nights in Apr 2024
Response from SM on Apr 30, 2024
Thank you for the feed back

10/10 Excellent

Shilo

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Renee on Apr 30, 2024
Thank you for your awesome rating! We appreciate your time and hope you come visit Palm Place again soon! Most Sincerely,Guest Experience Team

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a mess. There was one attendant and it took 30 mins before i was assisted with check in. After check in, the hotel agent wrote down the wrong floor. Hva agen
Stayed 1 night in Apr 2024
Response from SM on Apr 29, 2024
Thank you for the feed back

2/10 Terrible

Brandi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
My experience at this hotel was terrible hotel Worker black guy at front desk with gold glasses was very rude not helpful at all acted like he didn't want to be at work. I arrived at hotel around 8am tried to check in early was told room wasn't ready came back at 3pm when it was check in time and he told Me room wouldn't be ready until 5pm I immediately went to someone else and and they gave me room keys right away. All the stuff is very unprofessional and they are purposely not letting people check in. I didn't understand why he told me why I had to wait until 5pm when another worker gave me room key right away. I will never ever stay at this property again all that waiting and room was still not clean.
Stayed 3 nights in Mar 2024
Response from SM on Apr 30, 2024
Thank you for your feed back

8/10 Good

Ryne

Traveled with partner
Room was great. The walls were thin. I could hear couples arguing at 4:30 am.
Stayed 2 nights in Apr 2024
Response from SM on Apr 27, 2024
Thak you for the feed back

10/10 Excellent

Domonique Oliver

Liked: Cleanliness, property conditions & facilities
Palms place was clean and very nice, views are dependent on your room. A lot of place are a short walk from hotel, but be aware you will see homeless and a not so pleasant atmosphere outside of the hotel.
Stayed 2 nights in Apr 2024
Response from SM on Apr 27, 2024
Thank you for the feed back

10/10 Excellent

Tinisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Palms Guest Experience on Apr 26, 2024
Hello Tinisha, thank you for providing us with this generous rating, we appreciate it!

10/10 Excellent

Tinisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Love staying here
Stayed 1 night in Apr 2024
Response from Palms Guest Experience on Apr 26, 2024
Hello Tinisha, we're so happy to see you enjoyed your overall stay with us. We welcome you back!

10/10 Excellent

Anastasia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience. Check in was easy and front desk agent was extremely friendly helpful and kind. I will definitely come back and refer this resort. Thank you.
Stayed 1 night in Apr 2024
Response from SM on Apr 23, 2024
Thank you for your feed back

10/10 Excellent

Irbin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Palms Guest Experience on Apr 26, 2024
Thank you Irbin for staying with us. We welcome you back!

4/10 Poor

Angelica

Traveled with partner
Disliked: Amenities, property conditions & facilities
None of our “amenities”worked. I booked specifically the room with the tub and tub was not working. Refrigerator froze all of our food that we brought and the sink was clogged. This place has a lot of potential but doesn’t look like they want to put the money into repair the rooms. When I called to let them know about the tub, they said that they would put us in another room and when we went downstairs after packing up all of our stuff, they said that there was no room available. Their customer service could be better.
Stayed 4 nights in Apr 2024
Response from SM on Apr 23, 2024
Thank you for the feed back

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here many times before without any issues, but this time was different, mainly because of the clerk named Kentrell. My girlfriend and I arrived at 2:45pm and checked in. He informed us that our room was not clean yet and that housekeeping would text us when it's ready. I asked him how long and he dismissively said that he doesn't know and that check-in is between 3 and 5, so it could be anywhere during that time. At about 3:10pm, I went to the desk to ask for any updates and he asked "Did they text you yet? It will be ready once they do." At this point I'm getting frustrated because we wanted to spend time at the pool before it closed at 5. This was our Anniversary trip and I wanted it to be special for my girlfriend. So I decided to call housekeeping myself and talk to them. They informed me that it would be the front desk that would tell me when the room is ready, and not their department. This is what I expected and experienced any other time, as it is the front desk who handles check-ins, not housekeeping. I go back to the counter and this time I talk to another clerk, who looked up our room and saw that it was still showing as dirty. However, instead of just blowing us off, she looked for another room that was the same as ours and gave us our keys. By this time it was nearly 4 o clock. It took this nice, professional woman a total of 3 minutes to get us into a room while Kentrell wasted an hour of our day and pool time. He has poor customer service skills.
Stayed 1 night in Apr 2024
Response from Renee on Apr 22, 2024
Hello Keith, thank you for your feedback, we appreciate it as it helps us to better understand our guest's experience and how to improve. I'm really sorry to hear of your disappointment with service. I will forward these details to our team for improvements and future training opportunities. Most Sincerely, Guest Experience Team

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and clean. Only slight wear on the bed frame but did not bother is at all - we slept like babies! Every single staff member we encountered was friendly and helpful. We appreciated the security at the elevators for safety. Our floor was quiet - unusual considering it was Vegas! We loved the pool on the 6th floor - chill vibe, beautiful pool and awesome staff. We had no issues finding chairs without a reservation. We loved the buffet inside the Palms. This hotel is not on the strip and does not offer transportation so rideshare is the best option. Also, no close access to groceries unless you are driving. We are looking forward to our next stay!
Response from SM on Apr 21, 2024
Thank you for the feed back

10/10 Excellent

Bryce

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from SM on Apr 20, 2024
Thank you for the feed back

8/10 Good

Jeffery, Wellsville

Traveled with partner
It needs more dinning options
Stayed 4 nights in Apr 2024
Response from Palms Guest Experience on Apr 18, 2024
Thank you for providing your rating and inights, we appreciate your patronage.

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, property conditions & facilities
I liked the pool
Stayed 2 nights in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Sheyla

Liked: Cleanliness, property conditions & facilities
spacious
Stayed 1 night in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for choosing Palms Place! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Kristyne Amick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Latoya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to the strip!
Stayed 5 nights in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Mazey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for this positive rating! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for choosing Palms Place! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Love staying here. Views are amazing. The staff is very nice. Room is spacious, bed is comfortable and the rain shower along with the jetted tub is great.
Stayed 2 nights in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us! We look forward to your return. Most Sincerely, Guest Experience Team

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The general manager checked us in and he was svery professional and got us in a little earlier. So happy with the room and service we received.
Stayed 1 night in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us! We look forward to your return. Most Sincerely, Guest Experience Team

2/10 Terrible

Otis

Beware of properties that are run like low budget apartments. This place lacks consistency. I have booked with this place over 10 times. Obviously because I like it, but over the years the standard and quality has gone way down. None of the appliances worked my unit. The washer/dryer didn’t work. The freezer didn’t work, the dish washer didn’t work the tvs has no sound. It was horrible. Sad part was this trip was so short there was no need to complain for 1 day. What good is it to charge deposits upgrades and resort fees if you lack on service? If the appliances don’t work. And on top of that the front desk staff have very nasty attitudes. And that sucks because there was only about two people who were pleasant and had positive energy and attitudes. Both men. The woman at the front counter have very nasty dispositions and can use some extra training in customer service. At first o thought it was me, then I noticed another resident have an issue with a different lady at the front counter. Before I walked away another customer was having a negative interaction with a third female employee. The attitudes are way over the top. So for me, when I add the entire experience up for a sum total….its a no for me. I work to hard for my money to stay at a property where they don’t walk the unit and inspect them before quest arrival. Had someone walked my unit theirs things could have been mentioned to me and not be a surprise to me. I don’t think I’ll be back.
Stayed 1 night in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for taking the time to rate your recent visit. Please know guest feedback is extremely important to us as we are continuing to make improvements. We are so sorry for the disappointment. We are always working on improvements and will address this issue with our Hotel Management Team. We appreciate you bringing this to our attention and will do better. Thank you. Guest Experience Team

4/10 Poor

Marcus Dupree

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us. we will review with our team as we work to improve. Most Sincerely, Guest Experience Team

10/10 Excellent

Jayanth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us! We look forward to your return. Most Sincerely, Guest Experience Team

6/10 Okay

Jagadish

Business traveler
Liked: Cleanliness, property conditions & facilities
No proper breakfast or dining options. All the food options are in palm casino resort, which is 10 min walk. Even basic options of drinking water or coffee is not available in the room or in the hotel and their coffee shop and dining timings are odd. Rooms are spacious but nothing else to do in this hotel
Stayed 3 nights in Apr 2024
Response from SM on Apr 12, 2024
Thank you for the feed back

10/10 Excellent

Carl Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Apr 2024
Response from SM on Apr 12, 2024
Thank you for the feedback

6/10 Okay

Markela

Business traveler
Disliked: Amenities
Room had hair everywhere, not dusted enough ! Not cleaned through
Stayed 3 nights in Apr 2024
Response from SM on Apr 12, 2024
Thank you for the feed back

10/10 Excellent

Josue

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very easy check in and big suites
Stayed 1 night in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for choosing Palms Place, we value your feedback and hope to welcome you back again real soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Jaime

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renee on Apr 12, 2024
Thank you for choosing Palms Place, we appreciate your time and hope to welcome you back again soon! Most Sincerely, Guest Experience Team

8/10 Good

Matthew, Madison

Stayed 2 nights in Apr 2024
Response from Renee on May 1, 2024
Hello Matthew,Thank you for your time and rating. We happily welcome you back anytime! Most Sincerely, Guest Experience Team

8/10 Good

Lizbeth

Stayed 1 night in Apr 2024
Response from Renee on Apr 30, 2024
Hello Lizbeth, Thank you for your time and rating, we hope to welcome you back again real soon.Most Sincerely,Guest Experience Team

10/10 Excellent

MONA, Henderson

Stayed 1 night in Apr 2024
Response from SM on Apr 30, 2024
Thank you thank you for the feed back

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Studio apartment style with enough space was great. there weren't any utensils or pots/pans to utilize the stove, but everything else about the room and property were great!
Stayed 3 nights in Apr 2024
Response from SM on Apr 8, 2024
Thank you for your feedback