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Reviews of Santiago de Alfama - Boutique Hotel

5 out of 5
Santiago de Alfama - Boutique Hotel
Rua de Santiago, 10 a 14, Lisbon

Reviews

9.8

Exceptional

Rating 10 - Excellent. 276 out of 307 reviews" "
Rating 8 - Good. 25 out of 307 reviews" "
Rating 6 - Okay. 5 out of 307 reviews" "
Rating 4 - Poor. 0 out of 307 reviews" "
Rating 2 - Terrible. 1 out of 307 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, charming hotel. Lovely breakfast.
Stayed 3 nights in Apr 2024
Response from Lana, Guest Relations Manager on May 9, 2024
Dear Allison, Thank you so much for your feed-back. It is gratifying to know that you have enjoyed our hotel as well as our delicious breakfasts. We look forward to welcome you back. Kind regards

10/10 Excellent

Brian, Coconut Creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Santiago de Alfama! Beautiful hotel and very helpful staff! Would definitely recommend and definitely stay again if we return to Lisbon!
Stayed 3 nights in Apr 2024
Response from Lana, Guest Relations Manager on May 9, 2024
Dear BrianWe are thrilled to know that you have enjoyed your stay with us and that our team has made you feel welcome and well looked after. We hope to welcome you next time.Kind regards

8/10 Good

GIL

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Good food
Stayed 2 nights in Apr 2024
Response from Lana, Guest Relations Manager on May 9, 2024
Dear GILThank you so much for your kind words.We are very glad to know that you have enjoyed your stay!Kind regards

10/10 Excellent

Eileen

Stayed 4 nights in Apr 2024

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and high standards
Stayed 2 nights in Apr 2024
Response from Lana, Guest Relations Manager on May 2, 2024
Dear Robin, Thank you so much for your kind words. we are very appreciative of your feed-back and are thrilled to know that you have enjoyed our location and our service. Kind regards

10/10 Excellent

Judith

Stayed 1 night in Apr 2024

10/10 Excellent

Eshragh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true gem in Alfama. The manager and all the staff are funny, intelligent, cultured and above all committed to your comfort and enjoyment. The breakfast was exceptional. The cocktails were wonderful served in an atmosphere that was both comfortable and sophisticated. The mixologist was very knowledgeable without taking himself too seriously. The live music (on Thursdays and Fridays) is excellent. Our suite (402) has extraordinary views. It was a but of a splurge (the only room available) but it was well worth it. I woukd not have wanted to miss this hotel.
Stayed 1 night in Mar 2024
Response from Lana, Guest Relations Manager on Mar 28, 2024
Dear JudithThank you so much for your generous review! Its is very satisfying to know that you have felt welcomed and in comfort while with us, and truly enjoying your stay. Our team is glad to hear that you have enjoyed their service, our cocktails, live music and of course the views from your window. We hope to welcome you back again.Our best regards

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel - we had one of the cheapest rooms…. Still stunning and the staff go out of their way to be helpful. Tons of character and a great place to use as a base to explore Lisbon.
Stayed 3 nights in Mar 2024
Response from Lana, Guest Relations Manager on Mar 28, 2024
Dear RobertWe are so thrilled to hear that you have enjoyed your room and the service of our helpful and friendly team! We highly value your opinion and are extremely satisfied that your experience has been a very pleasant one.We hope to be welcoming you back again.With kind regards

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely modern gem tucked in the historic Alfama district. The entire experience was wonderful. Amazing staff and beautiful design created a memorable stay for us in Lisbon.
Stayed 4 nights in Feb 2024
Response from Lana, Guest Relations Manager on Mar 3, 2024
Dear Michael, Thank you so much for your review! We are thrilled and happy to know you have loved the whole experience beginning with the interior of our space and ending with our friendly staff that have all contributed to a memorable stay. We hope to welcome you again some other time.Kind regards

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff is the shining star of this property. While it is a lovely, charming hotel, it is outstanding and 5* because of Lana, Joanna, Bruno, and Denusha, backed by fine housekeepers. They became friends!
Stayed 4 nights in Feb 2024
Response from Lana, Guest Relations Manager on Feb 18, 2024
Dear BradIt is with utmost pleasure that we are reading your kind words! It is truly gratifying to know that your stay with us has been a memorable one and from our side we were very delighted to have you with us. Our entire team looks forward to welcome you back next time you re in Lisbon.KInd regards

10/10 Excellent

TAKEO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lots of amenities and great service! Perfectly situated in the Alfama district of Lisbon.
Stayed 2 nights in Dec 2023
Response from Lana, Guest Relations Manager on Jan 23, 2024
Dear Takeo, Thank you so much for sharing your feed-back on your stay with us! We are so pleased to know that you have enjoyed your stay, our amenities and service as well as the location.It will be a pleasure to welcome you again some time.Kind regards

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was fabulous in every way. Beautiful hotel and warm and friendly staff. One of the best hotels I've ever stayed in. We will be back again ...and again.
Stayed 4 nights in Dec 2023
Response from Lana, Guest Relations Manager on Jan 23, 2024
Dear GerardWe truly appreciate your kind feed-back and are thrilled to hear that you have enjoyed your stay as well as our service. Please do visit us in future,Wishing you a great year!Kind regards

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Angel

Liked: Cleanliness
I stayed for a night and wasn't really impressed. Luggage storage is right beside the front entrance behind a velvet rope -- not very secure at all. My room was upgraded to a lovely view of the river and while the bed and linens were phenomenal, the rainfall shower had calcification so water only came out of 3/4ths of the head. There was inconsistent pressure from one of the bathroom faucets. When I checked in, I overheard another guest complaining of something similar. The air conditioning/heating was pretty loud in the evening. One of the concierge team members was a little condescending and in general I found most of the team polite, but not helpful. The location is also pretty far from most things. Honestly, there are better places to stay closer to the center of town.
Stayed 1 night in Nov 2023

10/10 Excellent

Margo, Mercer Island

Stayed 1 night in Oct 2023

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in every aspect. Wonderful staff. Can’t recommend enough!
Stayed 3 nights in Oct 2023
Response from Lana, Guest Relations Manager on Nov 8, 2023
Dear Clayton, Thank you so much for such a short but wonderful feed-back! We hope to welcome you back.Our best regards

10/10 Excellent

Margo, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Patryk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Ron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with very spacious rooms and super king sized beds. The staff are superb. I highly recommend a stay here… great location close to the cruise port, Sao Jorge Castle for 360 degree panoramas of Lisbon, short walk to the Fado Museum and night time live Fado music. The hotel is expensive but was worth the lovely overall experience.
Stayed 3 nights in Sep 2023
Response from Lana, Guest Relations Manager on Nov 8, 2023
Dear Ron, Thank you. Your feed-back is very important to us! We are very please that you have had a pleasant stay with us and have enjoyed our location and the staff. Hoping to welcome you back,Kind regards

10/10 Excellent

Fernando, Columbia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and helpful staff. Great room. Only complaint would be the shower. It’s oddly placed and weak. We had a junior suite. Excited about looking at their other properties.
Stayed 1 night in Oct 2023
Response from Lana, Guest Relations Manager on Nov 8, 2023
Dear FernandoThank you so much for sharing your thoughts on your stay with us! We will certainly request a revision of the shower with our maintenance team. In the beautiful region known for the wine and cork- Alentejo, our newest home has opened this year and now closed for winter will reopen again on March 2024. The name of it is The Green House Alentejo. With kind regards

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities
The staff was incredibly friendly, welcoming and gracious. My room was charming and the bed was extremely comfortable. I will definitely be back!
Stayed 1 night in Sep 2023
Response from Lana, Guest Relations Manager on Nov 8, 2023
Dear AnnThank you so much for sharing your impressions on your stay with us! We are glad to hear that you have felt comfortable at our home and hope to welcome you back again.Kind regards

10/10 Excellent

Lorna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel, because it is in Alfama with original and ancient ,winding cobblestone streets. I would not recommend this area for anyone with ability issues. The cobblestone streets are difficult to maneuver.
Stayed 2 nights in Sep 2023
Response from Lana, Guest Relations Manager on Nov 8, 2023
Dear LornaThank you for your feed-back. We truly appreciate your review and can only agree on the fact that our cobbled streets might be a challenge for someone with ability issues. Kind regards,

10/10 Excellent

helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous small boutique hotel in the Alfama (old part of Lisbon). Perfect location, gorgeous hotel and fantastic staff. Would highly recommend
Stayed 3 nights in Sep 2023
Response from Lana, Guest Relations Manager on Nov 8, 2023
Dear Helen, Thank you so much for your review.We are very please to hear that you have enjoyed our location, hotel and , of course, our staff. We hope to welcome you back.Kind regards

8/10 Good

christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were on point. The value just isn’t there. A few years ago I stayed at this hotel, same time of year and days of the week. Cost was less than half of what I paid this year. The hotel and grounds were the same with a bit more wear. It just isn’t worth the cost any longer. Very unfortunate to say. Thank you.
Stayed 3 nights in Sep 2023
Response from Lana, Guest Relations Manager on Nov 8, 2023
Dear ChristopherThank you for your feed-back. We are sorry to hear that you have found our rooms much more expensive in comparison to the previous years. It is true that since the end of 2022 we had to follow the inflation therefore raised only 10% over our regular rates. With best regards

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our 4th floor room was amazing, the bed was soft and luxurious, the breakfast was delicious, the staff was so kind and we just loved everything about our stay. Thank you for making our trip so memorable!
Stayed 3 nights in Aug 2023
Response from Lana on Aug 31, 2023
Dear Stephen,We are more than happy to hear about your stay with us. It is wonderful to know that you have loved your stay with us. Our team hope to welcome you back for another memorable stay. Thank you.Kind regards

10/10 Excellent

Anemona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and stuff are fantastic
Stayed 1 night in Aug 2023
Response from Lana on Aug 31, 2023
Dear Anemona, Thank you so much for such an amazing feed-back! It is very satisfying to know that you have enjoyed your experience with us. We certainly ope to welcome you back again!Best regards from our team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My husband, 7 year old daughter, and I just checked out of this pretty boutique hotel today. The staff we encountered were friendly, attentive and professional. We enjoyed the restaurant for dinner, and I had booked a room with breakfast included, which was copious and delicious. The bed and linens so comfortable and the room was spotless. In the center of exactly where you want to be (the best coastal views of the Tagus from right across the street and from the hotel terrace, with super easy access to the #28 tram and everything else), I can’t imagine a more ideal place to stay in the Alfama area of Lisbon. If/when we return, I definitely wouldn’t hesitate to stay at the Santiago de Alfama again.
Stayed 2 nights in Aug 2023
Response from Lana on Aug 21, 2023
Dear Jennifer, Thank you so much for your wonderful review! We are always pleased to received feed-back from our guests and yours leaves us very happy. Thank you for your kind words and we hope to welcome your family again.Kind regards

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, will stay again
Stayed 3 nights in Aug 2023
Response from Lana on Aug 31, 2023
Dear Ali, Thank you! We hope to welcome you back Kind regards

10/10 Excellent

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for this unique and stunning hotel. Walking distance to many dining options. Tons of things to see and do. Absolutely worth it!
Stayed 2 nights in Aug 2023
Response from Lana on Aug 21, 2023
Dear Kim, Thank you so much for having stayed with us! We will be pleased to welcome you back to our beautiful neighbourhood.Kind regards

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Quite happy with this hotel, its in old part of city so its not the most walkable area as its mainly hills. Also worth noting the hotel does not have a pool. Other than that, it was quite nice, 5 stars for sure, we loved the location, staff are friendly, nice clean rooms, good views of Lisbon/ocean, Audreys for breakfast is great or food throughout the day.
Stayed 2 nights in Aug 2023
Response from Lana on Aug 21, 2023
Dear Ali, Thank you so much for leaving us your feed-back. It is very important to us and we will be more than pleased to welcome you back again.Kind regards

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Heidi

Stayed 2 nights in Jun 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2023

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and AWESOME restaurant. Good and drink were fabulous!!
Stayed 1 night in May 2023

10/10 Excellent

Sally

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Historic building modified as a smart, upscale hotel. All rooms are different, but modern, with decor that is sn updated nod to its history. The outdoor restaurant is delightful. While somewhat secluded, the E28 tram stop is 20 steps away. The Castelo de San Jorge is around the corner via historic cobblestone streets. I can’t say enough about the staff and service. This is an intimate, world class hotel in the heart of Alfama.
Stayed 3 nights in Jun 2023

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. The staff were lovely and welcoming, the location perfect, the food good and the room very comfortable. I could not have asked for anything more for my first trip to Lisboa.
Stayed 2 nights in May 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
Great place to stay. Right in the middle of everything. Phenomenal staff.
Stayed 1 night in May 2023

10/10 Excellent

Zbigniew, Palm Beach Grdens

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel in a great location. Very clean and well-maintained. This stuff is very nice and helpful. Restaurant is great for breakfast and OK for dinner. The only minus is that the check in is at 3 PM which may be difficult for people arriving in the morning.
Stayed 2 nights in May 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Michael

Stayed 5 nights in May 2023

10/10 Excellent

Brady

Stayed 1 night in May 2023

10/10 Excellent

natasha

Stayed 3 nights in Apr 2023

10/10 Excellent

Brent, Goose Creek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant small hotel, ideally suited with the area.
Stayed 1 night in Apr 2023

10/10 Excellent

Vivek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with super helpful staff. The breakfast at the hotel is awesome
Stayed 3 nights in Apr 2023

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very unique and beautifully decorated. We liked our room and the breakfast.
Stayed 1 night in Apr 2023