Ratings based on 103 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from UK
Grand Royal Hotel.Posted Dec 10, 2013
Pros: A beautiful and grand building, filled with period furniture.
Location: Taxis are cheap enough to use daily.
for Everyoneby A verified traveler
OverbookedPosted Nov 8, 2013
We arrived late in the evening and were told that there had been a problem with their booking system a few days ago and that we had to be moved to another hotel at 11.30 pm. They moved our taxi round the corner and asked it to wait! The other hotel was modern, so nothing like this one. No compensation was offered. When I asked why I couldn't have been contacted if the problem arose a few days ago, they said that they didn't have my phone number. However, they did have my details, as they knew my name when we arrived and so could easily have contacted me via expedia so that at least we wouldn't have to have travelled out to their hotel and then back towards the airport to the new hotel.
for Everyoneby Vegan from Reno
It truly was a palace!Posted Oct 27, 2013
Cons: The location is away from the center of town, but taxis are inexpensive and so it is completely worth the extra minutes it takes you to get into town.
Location: In addition, Lisbon is aware and accommodating with vegetarian and vegan food. We ate at The Food Temple (great), Paladar Zen (great), and Terra (ok).
If you have the choice to stay in this hotel do so! The place is magnificent and you will feel like royalty. The restaurant for breakfast is superb and since my husband and I are vegan we often expect to be disappointed with the food choices; however, we were not. Instead, we were thrilled. Not only did they have beautiful bread and fruit and all the other usual options at breakfast, they also had tofu and seitan (wheat gluten) for us. For dinner they had terrific vegan options. They moved us from a city view room to a garden view room--you definitely want the garden view if you can get it. The staff was so accommodating and friendly--truly a joy. We also had fantastic and reasonable massages in their lovely spa. The pools are great and the fitness room is good. I cannot say enough about this palace. It is better than you expect.
for Everyoneby Edison from London
My regular Home from HomePosted Oct 23, 2013
Pros: The restaurant and morning breakfast. The main palace hotel and gardens.
Cons: The sauna, steam and gym areas. These were either 'out of order' or some equipment was broken (not good for a 5* hotel.
Location: Close to Alcantara area. Close to Belem. You can see the 24th of April bridge from some parts of the hotel. City centre is 8-10 mins taxi ride away.
I have stayed at Pestana Palace over many years when I am in Lisbon (usually once/twice a year). The staff are the friendliest and most helpful bunch I know. The gardens are simply beautiful and the location, although not bang in the city centre is close enough to everything by taxi and is quiet as it's a residential area.
for Everyoneby Karen from Charlottesville, VA
Unique luxurious Lisbon hotelPosted Oct 22, 2013
Pros: It's a palace! But has modern wings with updated rooms. Best of both worlds.
Location: The neighborhood is a ways from the center of the touristy section of Lisbon; there is a free shuttle there. Easy walk to Belem, a must-see area.
A friend and I stayed at Pestana Palace last week; in a word, it was fantastic! Way more beautiful and luxurious than we expected, very affordable, and situated within a comfortable walk from the Belem district which is a must-see in Lisbon. The gardens are stunning, the room large and comfortable with a very large bathroom, the pools and fitness center are spacious and well kept, and the common rooms in the palace are exquisite. The extensive buffet breakfast was the best we had on our entire vacation. Definitely will look forward to another visit here!
for Everyoneby A verified traveler
Best hotel experience ever.Posted Oct 14, 2013
Excellent stay and would recommend to anyone. Will return sometime soon. Thank you.
for Couplesby peter from london
Excellent HotelPosted Oct 8, 2013
Location: Although not central very easy to reach all parts of Lis on
We stayed for two nights at this most charming and well run hotel, the staff, facilities and rooms were of almost excellent standard, we would have no hesitation in recommending this hotel
for Business Travelersby Guest from New Zealand
Great Oasis to retreat to.Posted Sep 8, 2013 on Hotels.com
Staff were superbly polite and helpful. Buildings were old but in great condition. Pool and surrounding area just ideal for relaxing and keeping cool. Room very comfortable and secure. Food was excellent. Have nothing bad to say about our stay.
for Everyoneby Angela from Wiltshire UK
A City OasisPosted Aug 29, 2013
Cons: The only thing that was slightly disappointing was the quality of the bathroom products. A 5 star hotel should have better soap, shower gel etc
Location: Slightly away from the city centre but close enough to visit the old Castle, the Gulbenkian Museum, which was excellent, the monastery at Belem.
We arrived very late at night to be welcomed with a huge smile from the staff and shown to our beautiful room with a balcony with a view over the exotic tropical landscape gardens. It was difficult to believe that we were in a busy city. We cannot fault anything. The staff were always ready to help us with all our requests and there was a feeling of space, privacy, comfort and tranquillity about the hotel. The quality of the furnishings was first rate and the breakfasts were amazing- plenty of choice and quantity. Having stayed in quite a few 5 star hotels in the USA and in European cities, I would say that this hotel was one of the best. Although the hotel was situated in the city , this was not a problem as taxis were very cheap and there always seem to be one waiting by the hotel entrance. The spa was also very good.
for Couplesby lisbon11
Posted Jul 30, 2013 on Hotels.com