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Reviews of Tru by Hilton Little Rock West

2.5 out of 5
Tru by Hilton Little Rock West
11320 Bass Pro Pkwy, Little Rock, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 539 out of 752 reviews" "
Rating 8 - Good. 134 out of 752 reviews" "
Rating 6 - Okay. 39 out of 752 reviews" "
Rating 4 - Poor. 21 out of 752 reviews" "
Rating 2 - Terrible. 19 out of 752 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Joy

Stayed 1 night in Apr 2024

8/10 Good

Zuly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tru by Hilton was great and lived up to the Hilton Brand. All the staff that we came into contact with were very nice and helpful, we were visiting Little Rock for the 2024 eclipse they even gave us an eclipse bag with glasses snacks, and bottled water. If I found myself in that area again I would definitely stay there.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bobby, Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient. Right off the main interstate. It’s very clean, new, and modern.
Stayed 1 night in Apr 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working the main desk was super friendly and helpful. She was constantly cleaning up and filling up the coffee makers. She was very pleasant. I wish i could remember her name. We stayed there on the 29th. She work the afternoon shift because i remember her telling us she gets off at 11PM.
Stayed 1 night in Mar 2024

6/10 Okay

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access off I-30. Unique property with modern / minimalist design. Hardwood flooring in rooms, no carpet made it feel clean and neat. Large groups are allowed and there was a large group holding a party in the lobby and parking lot until around 1 am. Wasn’t a fan of the noise and disturbances this caused.
Stayed 1 night in Mar 2024

10/10 Excellent

Ellen

Stayed 1 night in Mar 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this location. Great service, safe and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jaclyn, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here every time we are in Little Rock. Great place to bring a pet!
Stayed 1 night in Mar 2024

10/10 Excellent

Derek

Business traveler
Clean with friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many restaurants and shops within walking distance. Also a movie theater is right next door! We were greeted warmly by front-desk staff, who gave us lots of dining recommendations and directions.
Stayed 1 night in Feb 2024

2/10 Terrible

Maria

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

wendi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice. The staff was friendly ans very helpful. Breakfast was a nice touch. Only complaint is the beds are hard.
Stayed 1 night in Feb 2024

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel only complaint I have is the pillows were so small and flattened out bad. So bring your own pillows.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nella

Traveled with partner
Liked: Amenities
This is our second stay here. The staff is super freindly.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Dry clean rooms and excellent breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Steven, Houston

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Shaquille T

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel would stay again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Derrick

Stayed 1 night in Jan 2024

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Dorm room
Very clean. TV had no signal. The shower door didn’t close properly so there was water all over the floor. No closet just hooks. No rugs - bare floor. Bed was comfy.
Stayed 1 night in Jan 2024

10/10 Excellent

Pat

Stayed 2 nights in Jan 2024

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRUly Wonderful
Everything about our stay and this property was wonderful. The hotel is whimsically decorated without being childish. Rooms are incredibly spacious and thoughtfully designed. The staff were friendly and helpful. The room rate included a great breakfast including an automated pancake machine. Location was perfect with a Movie Tavern next door and outlet shopping center across the street. My only complaint was lack of restaurant options; however, that area looks new and appears to be growing.
Stayed 1 night in Jan 2024

10/10 Excellent

Kinzie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

brian, camde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Derrick

Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Stayed 1 night in Jan 2024

10/10 Excellent

Delia, Dearborn

Liked: Cleanliness, amenities, property conditions & facilities
I love staying at this property, everything is there, gas, food, shopping etc😍❤️
Stayed 1 night in Dec 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but not my first choice
I usually like the Tru Hotels but the beds and pillows in this one are terrible. It is clean and a great location. Quiet and easy access so really that is my only negative that the beds and pillows could use an upgrade.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds are very hard!
Brand new place and tv was not compatible for streaming! Really? Place was very nice except the mattress was so hard that neither of us got much sleep.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to access. Holiday weekend and we were welcomed by Friendly staff and EVERYTHING was so clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Brandi, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Phinita

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be better
Stayed 3 nights in Dec 2023

10/10 Excellent

Kilo

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David

Stayed 1 night in Dec 2023

2/10 Terrible

Wenbin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
AC is noisy even turned off, imagine that ! Be careful with the bed frame when you walk around it, my leg is still bleeding!
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place! Clean. Bed was a little hard! Otherwise great place! Breakfast bar was fantastic, especially for free with your room. Great location next to shopping and entertainment!
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Debra, Kemp

Stayed 4 nights in Nov 2023

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Charolette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute place- Decor was nice
Very nice place and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Clarence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2023

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great but had problems with the tv not working
Stayed 1 night in Nov 2023

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of new dining options, super quiet and facilities were clean and had everything we needed! Love Tru!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Would like to see more towels provided initially. Would also like families with children to be placed on lower floors and adults on higher floors so that little children are not bouncing overhead. The bed was comfortable. Overall, a nice location and stay experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Brianna

Disliked: Amenities
The room was very clean and nice. There was only one washcloth which was very annoying but and 2 towels which also is not enough but otherwise it was perfect.
Stayed 1 night in Nov 2023