Standard Room, 2 Queen Beds | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Holiday Inn Express London, an IHG Hotel

2.5 out of 5
Holiday Inn Express London, an IHG Hotel
100 Holiday Trl Ne, London, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 189 out of 525 reviews" "
Rating 8 - Good. 189 out of 525 reviews" "
Rating 6 - Okay. 83 out of 525 reviews" "
Rating 4 - Poor. 39 out of 525 reviews" "
Rating 2 - Terrible. 25 out of 525 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
One minor issue and was handled quickly and perfectly!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than expected, the best thing is the customer service, the lady at the front desk was really friendly and attentive.
Stayed 1 night in Apr 2024

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024

6/10 Okay

Kathleen

Traveled with group
The motel was VERY difficult to locate. I drove by it several times. It is adjacent to a truck stop, very unattractive. Breakfast attendant was very nice and accommodating.
Stayed 1 night in Apr 2024

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all. Would stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Marcee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was fairly close to where we were going but a bit dirty from needing some maintenance. The bathroom set up was inconvenient. The hotel was ok but probably wouldn’t stay again. The night front desk clerk and the breakfast attendant were very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was very clean. The breakfast was awesome and the staff was so helpful and kind.
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom door was water damaged and did not close. Bath fan was broken and could not be used. Shower wand was loose and would not remain in position. TV could not be changed to HDMI input.
Stayed 1 night in Mar 2024

8/10 Good

Rob

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A good one night stay over. Great staff. Mostly clean. Moderately comfortable. Good breakfast. A solid B, which is exactly what I was expecting. I will stay there again.
Stayed 1 night in Mar 2024

6/10 Okay

Uriel R

Traveled with family
Liked: Cleanliness
I didn’t like the greeting I received as a Hispanic man come in! I felt they looked down on me until I put out my “American Express!” Plus, the Bathroom is to small.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcos Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Rob

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient with a decent complimentary breakfast. Everything you need for a quick one night stay!
Stayed 1 night in Dec 2023

6/10 Okay

Shannon

It is ok not worth 110.00 a nite
Stayed 1 night in Feb 2024
Response from HIE on Feb 23, 2024
Hi Shannon, Thankyou for your feedback and we hope to welcome you back soon Kind Regards

6/10 Okay

Mallori

Stayed 1 night in Feb 2024

10/10 Excellent

Lee Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves the holiday inn
Stayed 1 night in Jan 2024
Response from SK on Feb 12, 2024
Hello Lee,Team is so exited to read your review and we cant wait to welcome you back to our hotel.

6/10 Okay

Isaias

Stayed 6 nights in Jan 2024

10/10 Excellent

Christina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing helpful and friendly
Stayed 1 night in Jan 2024
Response from SK on Feb 12, 2024
Hi Christina, Team is so exited to read your review and we cant wait to welcome you back to our hotel.

10/10 Excellent

Aaron

Stayed 1 night in Jan 2024
Response from Holiday Inn Express London Ohio on Jan 24, 2024
Thankyou for your great feedback and we will share this with the team . Hope to welcome you back soon

8/10 Good

Estifanos

Stayed 1 night in Jan 2024
Response from Holiday Inn Express London Ohio on Jan 24, 2024
Thankyou for your feedback and we hope to welcome you back soon

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid
Clean and comfortable with helpful efficent staff in a convenient location for our cross-country travel.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Erin,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our property clean and comfortable, and that our staff was helpful and efficient. Our convenient location is indeed ideal for travelers, and we're glad it was convenient for your cross-country journey. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Evan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This makes the second year I have chose this location. I use this location for my wrestling team that travels to a nearby tournament. They are always friendly and accommodating. I will continue to use them every year!
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 2, 2024
Hi EvanThank you so much for your continued support and for choosing our hotel as the preferred location for your wrestling team's stay during their nearby tournament. We greatly appreciate your loyalty and the trust you have placed in us.We're thrilled to hear that our team has consistently provided you with friendly and accommodating service. It's our goal to ensure that every guest feels welcome and comfortable during their stay, and we're delighted that we have met your expectations.We're grateful for your kind words and for your decision to continue using our hotel every year. It's an honor to be your hotel of choice, and we look forward to welcoming you and your wrestling team back for many more successful tournaments.If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. Thank you once again for your support, and we can't wait to see you and your team again next year!

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 31, 2023
Hi Jeff,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

8/10 Good

Danielle

Traveled with family
Disliked: Staff & service
Very under staffed, Breakfast was terrible No coffee creamer no hot water for tea No pancake mix No sugar Tv did not work staff did NOT fix it while we were gone for the day. Soap at sink was broken Bathroom not very clean Lighting in the room was poor Definitely NOT as nice as last year
Stayed 2 nights in Dec 2023
Response from Management on Dec 11, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON-I-70.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us at holidaylondon414@gmail.com

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON-I-70.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and even though it is next to a truck stop. It was very quiet
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Leonard,Thank you for sharing your positive experience of our clean and quiet rooms. We're delighted to hear that you had a peaceful stay despite being located next to a truck stop. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanse of the room.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Margie,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Leroy

Disliked: Cleanliness, amenities, property conditions & facilities
Phone and television did not work in room. Advised front desk and had to threaten to check out before he found another room with working devices.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 26, 2023
Hi Leroy, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered, especially the issues with the phone and television. We are also sorry for the poor customer service of our staff. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Crystal,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Dear Valued Guest,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Jasmine

Traveled with family
Liked: Cleanliness, staff & service
Stayed here just overnight for convention and customer service has always been great and understanding. This stay was a little odd since the last stays, as theu TV did not work or the telephone. Front desk was very apologetic, but it was not able to be fixed during this stay.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Jasmine,It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good time and that you thought the accommodations were comfortable and pleasant.Thank you for telling us about the issue with the TV and the telephone. We apologize for this inconvenience. We shall report this issue to the management and our maintenance team. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review.

4/10 Poor

Elizabeth

Traveled with family
Choose another
This hotel def cut some corners doing upgrades. A major issue I had was the stock photos on both hotels.Com and the holiday inn express website are not the same tyoes of rooms. So when you think you’re getting two beds and a small sofa you think wrong. The bath was like a 6x8 room with toilet and stand up shower. You couldn’t even open the bathroom door when the tub mat was on the only side of the shower you could walk out of. Our keys did not work on the second day of our stay. When we got back from an all day college visit we then had to stand and wait while other customers checked in. Finally I walked to the side door where two people who looked like employees or a manager and owner were discussing something. I just stood there until they looked at me and they actually said to hold on a min. I said no and that I just needed to get into my room. After we finally go in our room and rested a bit my younger son wanted to check out the pool. The outside door was unlocked with a room key but the inside door was locked. So again we had to go to the desk and get someone to do something. The pool room was colder than it should have been and in need of an upgrade. When we arrived the first night the front desk check in offered no condolences or alternatives when I showed her the picture on the websites. Customer service was definitely lacking at this hotel. I guess like they say you get what you pay for. I would not stay here again.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 21, 2023
Hi Elizabeth,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered. We are taking note of all the issues you have mentioned including the poor customer service and the unsatisfactory state of your room and pool.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

10/10 Excellent

Corey, Jacksonville

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Corey,We're thrilled to hear that you had an excellent experience during your stay with us! We strive to provide exceptional service and ensure our guests have a memorable time. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 Okay

Liza

Traveled with family
Liked: Staff & service
Bed was clean. Room could be cleaned better. Lots of diet, spider webs in corners. Coffee is horrible. Weak as can be and you could see through to the bottom of the cup. Could make stronger please!
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 13, 2023
Hi Liza,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered, especially the insufficient cleaning of the room and the unsatisfactory state of the coffee.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

6/10 Okay

Stacy

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Stacy,Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had an exceptional experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay!

6/10 Okay

MICHAEL

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
The receptionist seemed under stress because she used foul language, very unprofessional. She did not correct the loud children in the hallways at midnight and did not answer the phone when I called to complain about too much noise in the hallways.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 8, 2023
Hi Micheal,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the issues you encountered, especially the poor behavior of our staff and the disturbance caused by the other guests.This is certainly not the level of service we strive to provide to our guests, and we apologize for any distress caused. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.

8/10 Good

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 8, 2023
Hi Jesse,Thank you very much for taking the time for feedback.We are delighted to hear that you appreciated the majority of your time. Your rating will assist us in determining our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

10/10 Excellent

Helen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Helen,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your kind words are truly appreciated and we hope to welcome you back again soon for another exceptional stay.

2/10 Terrible

Aidan

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Aidan,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Angel

Disliked: Staff & service
every time I went to check in I was asked for a card to have on file. Our company already has a card on file with them and we seem to have this issue every time. Our HR department has to call every time to remind the receptionist that there is already a card on file.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Angel,I apologize for the inconvenience caused. I will make sure to communicate this to our receptionist to avoid such issues in the future. Thank you for bringing it to our attention.

4/10 Poor

Lauren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 26, 2023
Hi Lauren, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you will return and allow us to provide you with a far superior experience.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Hi Susan, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 Okay

Jenny

NIce people who worked there. They worked hard! breakfast was done well by nice people! The location, along the highway/busy road, was not the best.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Hi Jenny, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. We are glad that you appreciated the breakfast and the service of the staff. We understand that the location of your room facing the busy roadway was not ideal, and we apologize for any disturbance caused by the noise. We are constantly working on improving the soundproofing in our rooms to ensure our guests have a peaceful stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Julia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We were to have had a suite room with the extra sofa bed for our grandson. They were accommodating to give pillows and quilts to make a pallet but we had paid for a suite.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 22, 2023
Hi Julia, We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of accommodation and customer service, and it is disappointing to learn that we fell short of these areas during your stay. We are very sorry that you were not able to avail of the room that you paid for. That should not have been the case and we apologize.We would like to know more about this issue so we can properly address it with the management and our front desk staff.We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.

8/10 Good

Roxanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 23, 2023
Hi Roxanne, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything clean, room as expected
Hotel was clean, service was good. Very convenient to expressway, easy on/off.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Dear Valued Guest, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service and the location.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

2/10 Terrible

Chris L

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Chris, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Jorg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 13, 2023
Hi Jorg,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

London

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Guest Relations Management on Oct 9, 2023
Hi London, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stand!
very convenient to the interstate, friendly staff, clean and comfortable. We will stay again.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 8, 2023
Hi Thomas, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the location and the friendly service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet. Older, needs updating, but very comfortable. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 8, 2023
Hi Megan, It is nice to hear from you and thank you for sharing your stay at our hotel.We strive to provide every guest with a very pleasant and accommodating experience, and we are very happy when this goal is met. We are glad that you found the room quiet and comfortable, and that the staff provided you with great service.Thank you for your feedback on the hotel needing some updating. Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize our strengths and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!