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Reviews of Ayres Suites Diamond Bar

3 out of 5
Ayres Suites Diamond Bar
21951 Golden Springs Dr, Diamond Bar, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1003 reviews" "
Rating 8 - Good. 173 out of 1003 reviews" "
Rating 6 - Okay. 43 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful! The beds were very comfortable and the rooms were very clean, and the included breakfast was great! would stay here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Joyceline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome arwa
Stayed 1 night in Apr 2024

10/10 Excellent

dong

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Samar

Liked: Property conditions & facilities
Good size room. Nice space. Very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Armie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Micheline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Comfortable bed, spacious room, nice clean bathroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Ayres properties!
Stayed 1 night in Jan 2024

10/10 Excellent

Justus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, price and breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Yeon Joo

It was decent stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Yeon Joo, Thank you for staying with us and writing a review! We are pleased that you had an overall enjoyable experience. Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the chance to welcome you back for an improved stay the next time you're in the area, Sincerely, Christy Thompson General Manager

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
quiet environment
Stayed 1 night in Apr 2024

10/10 Excellent

ALINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying here! Receptionist was very nice and welcoming
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very nice. Very clean quiet in a very nice neighborhood.
Stayed 1 night in Mar 2024

10/10 Excellent

Maoe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice, quite n okay breakfast and price are very reasonable.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The staff was very nice and helpful. Gave us guidance on things to do. We would definitely stay there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional and friendly.
Stayed 1 night in Mar 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
I prefer carpet in room
Stayed 1 night in Feb 2024

10/10 Excellent

Shady

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great staying here with the kids. The pool was fun too
Stayed 3 nights in Mar 2024

10/10 Excellent

Alireza

Traveled with family
Great value for money, we stayed 5 nights as a family for visiting disneyland.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kris

Traveled with family
Liked: Amenities
Clean Decent place and friendly polite staff. Wonderful place.
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5 day stay at this hotel was great. It was very clean. The staff was all very friendly. I was very pleased with the breakfast buffet. It was nice that they have convenience items available for purchase the front desk in order to not leave the hotel. I would definitely stay again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rachael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious clean room and nice breakfast in the morning!
Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Guests on our floor were laughing and talking loudly in the halls at 3:15 am .Not only woke us up, but continued to keep us awake
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Sandra, Thank you for your raitng and review! We are pleased that you liked our guest rooms. I sincerely apologize for any inconvenience you may have encountered regarding the surrounding noise. We strive to provide exceptional accommodations and are disappointed we did not successfully do that for you this time. Please let our team know if you are facing any issues so we can resolve them promptly. It would be a pleasure to have the chance to welcome you back for a 5-star sometime visit soon. Sincerely, Christy Thompson General Manager

4/10 Poor

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was too old an very uncomfortable lost of noise all night terrible terrible
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Margarita, Thank you for your rating and review. I sincerely apologize for any inconvenience you may have encountered regarding the comfort of our mattress and the surrounding disturbances. Our goal is to provide stellar accommodations, and we are disappointed we fell short this time. Please let our team know if you are ever facing any issues so we can resolve them promptly. It would be a pleasure to have the opportunity to welcome you back for an improved visit sometime soon. Sincerely, Christy Thompson General Manager

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shahab

Liked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

MARIA LEONORA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so ergect for s very affordable price. Its our first time staying here and I would, feels like home! Love it 👏👏👏❤️
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay and it was just as nice as the first. I will be sure to give them my business when I am in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

dawn

Stayed 5 nights in Feb 2024

8/10 Good

David

Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great at checkin and easy parking. Convenient to dining.
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenny

Stayed 1 night in Feb 2024

6/10 Okay

SIU

Traveled with family
Disliked: Cleanliness, staff & service
Over all is good
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Siu, Thank you for your rating and review! Although we wish you had an exceptional experience, we appreciate your feedback, as we can use it to improve. Please let us know what we could do better to ensure you have a 5-star visit the next time you're in the area. Sincerely, Christy Thompson General Manager

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was just ok , staff was great though.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear David, Thank you for your rating and review! We are thrilled that you were satisfied with the service you received from our team members. Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the chance to welcome you back for an improved experience sometime soon. Sincerely, Christy Thompson General Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, super friendly, good breakfast and heated pool.
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 1 night in Jan 2024

10/10 Excellent

Richelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
The rooms are very nice, the beds are comfortable (although the pillows are almost too soft), the bathrooms are very clean and the breakfast is awesome! We've stayed at this location before and will definitely come back!
Stayed 2 nights in Jan 2024

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet is my most important part of a hotel
Stayed 4 nights in Jan 2024

6/10 Okay

Helen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was nice and clean. Room was quiet enough despite being just off the freeway, we had a view of the freeway and golf course. Breakfast was fine, all the staples, hot and cold. The lobby was nice with classical music playing, staff was friendly.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Helen, Thank you for your rating and review! We are glad you were satisfied with our guest rooms, complimentary breakfast, and the friendly service you received from our team members. If you are in the area again, we would love to have the chance to welcome you back for a 5-star visit. Sincerely, Christy Thompson General Manager

10/10 Excellent

Yibei

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Won

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Won, Thank you for rating your recent stay! Although we wish you had a 5-star experience, we appreciate your feedback and hope to have the chance to welcome you back for a stellar visit sometime soon. Sincerely, Christy Thompson General Manager

8/10 Good

PRASANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Convenient location and room are clean & spacious
Stayed 3 nights in Jan 2024

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and surroundings were beautiful
Stayed 2 nights in Jan 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not quiet if you’re at the end of the hall
The parking lot wasn’t even half full when we checked in, yet we were given the room all the way at the end next door to the housekeeping room. Their door opened and slammed shut repeatedly until after 11pm, as did the door across from it to the stairwell. It was literally rattling the lights on our wall and ceiling. That should be the very last room they assign to any paying guest. We did not receive a warm welcome by the front desk girl either. The breakfast was decent and the breakfast staff were friendly. Good location, comfortable beds, spacious room, good water pressure in the shower.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Valued Guest, Thank you for taking the time to write a review based on your recent stay! We are pleased that you were satisfied with the area we are located in and our clean and spacious guest rooms. I sincerely apologize for any inconvenience you may have encountered regarding the service you received from our team and the surrounding disturbances. Our goal is to provide stellar accommodations, and we appreciate your feedback, as we can use it to improve for future guests. If you are ever in the area again, we would love to have the chance to welcome you back for a 5-star experience. Sincerely, Christy Thompson General Manager