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Reviews of Best Western Valencia/Six Flags Inn & Suites

2.5 out of 5
Best Western Valencia/Six Flags Inn & Suites
27513 Wayne Mills Place, Valencia, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 758 out of 1293 reviews" "
Rating 8 - Good. 291 out of 1293 reviews" "
Rating 6 - Okay. 113 out of 1293 reviews" "
Rating 4 - Poor. 58 out of 1293 reviews" "
Rating 2 - Terrible. 73 out of 1293 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
it was close to theme park and easy access to dinning.
Stayed 1 night in May 2024
Response from Front Desk on May 9, 2024
Nancy Chinchilla said thank you in English on May 9Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Talia Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, helpful and professional. The property was in close proximity to shopping and restaurants. The room was spacious, clean and confortable.
Stayed 6 nights in Apr 2024
Response from Front Desk on May 6, 2024
Nancy Chinchilla said thank you in English on May 6Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful. I have not been to a hotel for many years so had lots of questions. The staff was very patient and helpful. The refrigerator in my room was out and I had need of one. Within 30 I had a replacement. Really good customer service. The room was great as well.
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Nancy Chinchilla said thank you in English on May 7Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Apr 2024
Response from Front Desk on May 2, 2024
Nancy Chinchilla said thank you in English on May 1Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gregory, La Mesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property must have been refreshed lately because the bathrooms and carpeting were fantastic compared to my previous experience. Since this is immediately across the freeway from Six Flags Magic Mountain, it is a prime choice to stay for a multiday rollercoaster adventure.
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Nancy Chinchilla said thank you in English at 01:20 pmThanks for staying with us. We appreciate your feedback!

2/10 Terrible

Leidy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They broke in to our truck stole $1,000 worth of stuff. Happened in broad daylight within 30 minutes of us checking in and getting our luggage. The hotel was not helpful at all!
Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Nancy Chinchilla replied on 5/01/24Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

alfredo

Traveled with family
Everything was perfect
Stayed 1 night in Apr 2024
Response from Front Desk on May 2, 2024
Nancy Chinchilla said thank you in English on May 1Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marlo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, no hidden fees. Breakfast and coffee each morning is a plus. Close to everything I needed. Shopping center nearby as well as restaurants and easy takeout. UCLA medical center is super close which was the reason for my stay with my son.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 30, 2024
Nancy Chinchilla said thank you in English on Apr 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TATEVIK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 29, 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 29, 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

8/10 Good

Samuel

Stayed 1 night in Apr 2024
Response from Front Desk on May 11, 2024
Nancy Chinchilla said thank you in English at 01:14 pmThanks for staying with us. We appreciate your feedback!

8/10 Good

Marijo, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had stayed at this Best Western 39 years ago when it was the only hotel in this area. The hotel had been rebuilt since then but some parts are still tried. Also why mop the entryway floor at 7:00 AM when there is tons of foot traffic. This should be done early in the morning or the night before. The signs, wet floor and employee mopping just created a unsafe enviorment.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 20, 2024
Taryn Smith said thank you in English at 12:51 pmThanks for staying with us. We appreciate your feedback!

8/10 Good

Ron

Stayed 1 night in Apr 2024
Response from Front Desk on May 7, 2024
Nancy Chinchilla said thank you in English on May 7Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cinthya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staying and good rest after long drive and walk in the park
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 16, 2024
Nancy Chinchilla said thank you in English on Apr 16Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and included breakfast was exceptional. Would only stay a max of two nights, the walls are however paper thin and could hear neighbors during the night. Didn’t feel comfortable sleeping on the bed because it makes a loud noise when turning around.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our second time at this property and the staff is always super friendly and helpful. The only feedback i have has been in regards to charges. Our first trip i didnt realize a hold would be placed before the visit as it was advertised on 3rd party as pay at site. And the second trip had a $50 deposit that i dont remember being on the first trip, but i think this might be CA standard now. As long as you know this 10/10 recommend! Will be staying here for our next Six Flags visit in the near future.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcela

Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
Nancy Chinchilla said thank you in English on May 6Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Nancy Chinchilla said thank you in English on Apr 13Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from Front Desk on May 1, 2024
Nancy Chinchilla said thank you in English at 01:20 pmThanks for staying with us. We appreciate your feedback!

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given keys to somebody else's room. we opened it and there were bags inside. thank God there were nobody inside. that would have been bad. the front desk lady apologized and owned the mistake. But i can't help think that it could have been our room and our keys were given to dishonest people. Tub was clogged. I will still stay here, however. No too bad for the price.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 11, 2024
Terri Blumberg said thank you in English on Apr 10Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 11, 2024
Nancy Chinchilla said thank you in English on Apr 10Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Manikantam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. We took sofa bed choice
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan, Long beach

Stayed 1 night in Apr 2024
Response from Front Desk on Apr 29, 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and breakfast was good
Stayed 1 night in Apr 2024
Response from Front Desk Agent on Apr 3, 2024
Thank you for your review. We appreciate your business.

2/10 Terrible

Della

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We checked in and before unpacking anything we had all our personal belongings on a luggage rolling cart, I put my grandson down for bed as he was already asleep before getting to our hotel. Upon checking the bed due to seeing a lot of black and some red what looked like bug droppings checking that bed finding more and bed bugs I checked the other bed just to find the sheets and blankets were dirty and had dead bed bugs blood on the blanket on that bed I went down to front desk to show the front desk person photos her name is McKenzie she said she wasn’t going to refund me then said they’ve only had one other incident in the 2 years she’s worked there then later in the conversation after saying she now couldn’t refund us I contacted Expedia like she told me I had to since Best Western wasn’t going to refund me yet she said this time that in 2 years that she’s worked there that their hasn’t been any bed bug complaints long story short we left the property at about 1:30am we checked in about midnight, upon talking to Expedia they opened a case as this was now a health code problem. Tired we drove home 3 hours and we checked out bank account we were still charged for our room that had bed bugs in the bed n a few on the wall photos were showed to front desk, but still charged.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on Apr 3, 2024
Thank you for your response. We apologize for the inconvenience. Unfortunately, due to being fully booked we weren't able to move rooms and we apologize for that and the refund should be posted into your account in 7-14 business days. The front desk can't refund unless it's approved by management.

10/10 Excellent

Katarzyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool! Great hot tub! Dennys short walk through parking lot.
Stayed 1 night in Apr 2024
Response from MD on Apr 2, 2024
Thank you for your review. We appreciate your business.

10/10 Excellent

Jason, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Just across the freeway to Six Flags.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 2, 2024
Nancy Chinchilla said thank you in English on APRIL 01Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
Terri Blumberg said thank you in English at 09:14 pmThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
Nancy Chinchilla said thank you in English at 09:14 pmThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alverto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
Nancy Chinchilla said thank you in English on APRIL 01Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew W

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly… clean…quiet …convenient to Six Flags Magic Mountain
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 30, 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Thank you
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 30, 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 30, 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the freeway.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Nancy Chinchilla said thank you in English at 08:39 amThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 15, 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very limited to few choices. Overall all, it’s good value and would stay here again.
Stayed 5 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
Nancy Chinchilla said thank you in English on Mar 26Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and had a very nice breakfast. Location is perfect for Six Flags Magic Mountain. Fast food a 2 minute drive, nice places to eat right across the street. Would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from Front Desk on Mar 23, 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aaron

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect family hotel
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 23, 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for three nights while we were visiting Six Flags Magic Mountain. We took a Lyft everyday to and from the park for about $10 each way. Beds were very comfortable and breakfast was good (waffles, eggs, sausage, cereals, toast, yogurt, mini muffins and bagels). Would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 23, 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 23, 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Casey, Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. We didn’t hear other guests coming in or out of their rooms. It was clean and we felt safe. The breakfast was nice to have but didn’t have much variety. My son was hoping they would have bacon one day instead of sausage both mornings.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Nancy Chinchilla said thank you in English at 08:59 amThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Giselle

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 8, 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was so close to Magic.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Nancy Chinchilla said thank you in English at 08:59 amThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 16, 2024
Nancy Chinchilla said thank you in English on Mar 16Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Stayed 9 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Nancy Chinchilla said thank you in English on Apr 1Thanks for staying with us. We appreciate your feedback!

8/10 Good

Megan

Traveled with family
Liked: Staff & service
A little run down and room was musty
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Nancy Chinchilla said thank you in English at 09:09 amThanks for staying with us. We appreciate your feedback!

6/10 Okay

Shelly

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My key to the room did t work the entire four days I stayed they ran out of breakfast items
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Nancy Chinchilla said thank you in English at 09:09 amThanks for staying with us. We appreciate your feedback!