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Reviews of Howard Johnson Hotel & Suites by Wyndham Reseda

2 out of 5
Howard Johnson Hotel & Suites by Wyndham Reseda
7432 Reseda Blvd, Reseda, CA

Reviews

7.8

Good

Rating 10 - Excellent. 317 out of 999 reviews" "
Rating 8 - Good. 384 out of 999 reviews" "
Rating 6 - Okay. 180 out of 999 reviews" "
Rating 4 - Poor. 75 out of 999 reviews" "
Rating 2 - Terrible. 43 out of 999 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I found it via Expedia. It was clean, easy parking and nice breakfast.
Stayed 1 night in Mar 2020
Response from Barry Deshnad on Mar 17, 2020
Thanks for staying with us, hope to see you back soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sound proofing was awful. Could hear the conversation next door and could hear the people walking upstairs.
Stayed 2 nights in Mar 2020
Response from Armando Contreras on Mar 12, 2020
Thank you for staying here with us. We apologizes for any inconvenience you encounter here during your staying. We hope you give us a second chance and come back with us.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from Armando Contreras on Mar 4, 2020
Thank you for staying here with us. Our team is thrilled you enjoyed your stay. Hope to see you back soon!

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Armando Contreras on Mar 4, 2020
Thank you for staying herewith us. We appreciate your feedback. We hope to see you again in the near future!

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Barry Deshnad on Mar 3, 2020
Dear Henry, Thanks for staying with us, hope to see you back soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Free gated parking. Breakfast is a joke.
Stayed 1 night in Feb 2020
Response from Barry Deshnad on Mar 3, 2020
Thanks for staying with us, we appreciate your feedback!

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Evelyn, Glendale AZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient clean well kept. It was close to stores and restaurants.
Stayed 1 night in Feb 2020
Response from Barry Deshnad on Feb 28, 2020
Thanks for staying with us, we appreciate your feedback!

4/10 Poor

NotWorth, Reseda, CA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although clean enough, the facility is old and dark, and not in a good neighborhood. The room smelled of cleaning solution which we did not like. We were uncomfortable leaving our car parked there, although it was gated with a sign saying Park at Your Own Risk (which does not instill much confidence). I suppose for the money you probably cannot expect more. Staff was nice though, but the breakfast is not worth eating - muffins/dry cereal. Unfortunately we will not stay here again. Disappointed in Expedia.
Stayed 2 nights in Feb 2020
Response from Barry Deshnad on Feb 27, 2020
Thank you for taking some time out of your busy schedule to leave us a review. We do appreciate your feedback and we are sadden to read we did not meet your expectations. We hope you give us a second chance in the near future to show you our main priority is to satisfy our guest and to make them feel welcome.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
It was close to were we needed to be and it looked safe to park. The price was also right for us.
Stayed 3 nights in Feb 2020
Response from Armando Contreras on Feb 24, 2020
Thank you for staying here with us. We appreciate your feedback. Hope to see you back on next adventure!

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Barry Deshnad on Feb 24, 2020
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Armando Contreras on Feb 17, 2020
We appreciate your feedback. Hope to see you back soon!

4/10 Poor

Art, SD

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property needs some love, the carpet is old, worn and needs to be replaced
Stayed 1 night in Feb 2020
Response from Armando Contreras on Feb 17, 2020
Thank you for staying here with us. We appreciate the feedback. I'll share your comments with my team.

10/10 Excellent

Felix, Adan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is clean very easy to find price is good parking lot is easy to enter
Stayed 1 night in Feb 2020
Response from Barry Deshnad on Feb 11, 2020
Thanks for staying with us, we appreciate your feedback!

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Need some work . Old . Falling apart . TV set up to Fox News and reset to be Fox News every time you turn tv on .
Stayed 2 nights in Feb 2020
Response from Armando Contreras on Feb 10, 2020
Thank you for staying here with us. We appreciate the feedback. I'll share your concerns with our staff.

4/10 Poor

JULIA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
NOT WHAT I PAID FOR N WANTED.
I was very disappointed ☹️ because when we arrived they had us in a suite but it was smoking. I’m asmátic so no we could not take the suite . I called you n I wrote the Name down I don’t have it handy . We cancel that booking and made another one . But it was not a suite I was charged more n was given a room with two double beds . Not what I WANTED!! Very DISAPPOINTED!!!
Stayed 1 night in Feb 2020
Response from Armando Contreras on Feb 9, 2020
We apologizes for any inconvenience you encounter during your stay. We do take pride in helping our guest to the fullest and its disappointing to read what you experience. I'll share your comment with the whole staff to see what happen and how we can avoid this issue.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, ample secure parking, close to major highways and downtown Los Angeles. Great staff and management at this hotel.
Stayed 3 nights in Jan 2020
Response from Barry Deshnad on Feb 4, 2020
Thanks for staying with us, we appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities
I was traveling with my 70 year old mother. We were not able to sleep at all. The noise level was terrible. Constant yelling, door slamming. we moved to another hotel. I will not stay there again. I’m having a terrible time getting a refund for the 2 nights we did not stay there.
Stayed 3 nights in Jan 2020
Response from Barry Deshnad on Feb 4, 2020
I apologize for the noise level, it is very disappointing to hear what happened, but we hope you'll give us another chance, please call the hotel directly and ask for the manager for any billing issues.

8/10 Good

Jeff, Redondo beach

Business traveler
Liked: Cleanliness, staff & service
Fine clean, well lit, kept up and well managed and pleasant rooms.
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 31, 2020
Dear Jeff, Thanks for staying with us, hope to see you back soon!

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thank the property was nice. The employees were very nice and helped when ever you needed them.
Stayed 2 nights in Jan 2020
Response from Barry Deshnad on Jan 31, 2020
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 22, 2020
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 22, 2020
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 20, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told I havent paid, chared me twice, then said it was a mistake, Adrian extremely rude. Horrible place. Extremely loud. Will never stay there again.
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 20, 2020
I like to apologize on behalf of my staff. Also, will share and go over our policy and procedure.

6/10 Okay

Jeffrey, Yucaipa Ca

Traveled with partner
Liked: Cleanliness
Very noisy at night people yelling and early morning
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 19, 2020
Dear Jeffrey, Thanks for staying with us, I'm very disappointed to hear about the noise level, I'll share your comments with my entire staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 19, 2020
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 19, 2020
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 15, 2020
Dear Roberto, Thanks for staying with us, hope to see you back soon!

10/10 Excellent

Zamanda y Víctor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 15, 2020
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Fred

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The hotel check-in clerk was great. Breakfast attendant and maid staff did excellent jobs. Facilities were well kept and clean. Neighborhood seemed marginal to ok.
Stayed 2 nights in Jan 2020
Response from Barry Deshnad on Jan 14, 2020
Thanks for staying with us, we appreciate your feedback!

4/10 Poor

noe, San Francisco

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
staff was nice. lots of stains in roon carpet, no water power on shower
Stayed 2 nights in Jan 2020
Response from Barry Deshnad on Jan 13, 2020
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hojo Stay
The room was clean. Nice breakfast.
Stayed 2 nights in Jan 2020
Response from Barry Deshnad on Jan 12, 2020
Thanks for staying with us, we appreciate your feedback!

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Picture on the website is deceiving. Hotel seem old. I was given a disable room
Stayed 2 nights in Jan 2020
Response from Armando Contreras on Jan 11, 2020
We are sadden to hear your displeasure with our hotel. I'll let our whole staff know to start doing some upgrades. We hope you give us a second chance.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast didn't have eggs or yogurt-- basically, no form of protein, unless you got cold cereal with milk. You could BUY yogurt (for twice what it cost in a store). Also, there was no indoor pool, and it was in the 60s when I was there, so I'm not sure why the outdoor pool was open-- maybe just so they could claim they had a pool.
Stayed 5 nights in Dec 2019
Response from Barry Deshnad on Jan 9, 2020
Thanks for staying with us, we appreciate your feedback!

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020
Response from Armando Contreras on Jan 6, 2020
Thank you for staying here with us. We appreciate your feedback. Hope to see you back soon!

8/10 Good

XIAOYIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019
Response from Armando Contreras on Jan 6, 2020
Thank you for staying here with us. We appreciate your feedback. Hope to see you back soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and safe feeling. Staff are friendly and helpful.
Stayed 1 night in Jan 2020
Response from Barry Deshnad on Jan 3, 2020
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Barry Deshnad on Jan 3, 2020
Thanks for staying with us, we appreciate your feedback!

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Back security gate always open, non smoking room right next to smoking area, always smelled like smoke Staff could not give information about the area activities Roll away bed not useable due to no support disappointed in breakfast, no protein.
Stayed 3 nights in Dec 2019
Response from Barry Deshnad on Jan 3, 2020
Thanks for having taken the time to write a such a detailed review. All your comments help us improve our service. we reassure you that your complaints will be shared with entire staff.

6/10 Okay

Verified traveler

Liked: Cleanliness
It was adequate and functional, but not anything special.
Stayed 4 nights in Dec 2019
Response from Barry Deshnad on Dec 29, 2019
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Barry Deshnad on Dec 26, 2019
Thanks for staying with us, we appricate your feedback!

8/10 Good

Annette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Barry Deshnad on Dec 26, 2019
Thanks for staying with us, we appricate your feedback!

8/10 Good

India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got cut by some glass in the room had to sweep the floor myself the room was nice and the spa tub was great
Stayed 1 night in Dec 2019
Response from Barry Deshnad on Dec 23, 2019
Sorry to hear that you got cut, it you ever need assistance please call us at front desk, hope to see you back on your next visit.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
Was easy to get to and to travel to locations we needed. Staff was very helpful with questions about the area. We always had clean room, bath room supplied, and trash emptied. Staff would always say hello, and make sure at breakfast if we needed something or help with our seating. Breakfast wish there was more variety of fruit. Hotel is right across from fire department but we did not have lot of noise problem.
Stayed 8 nights in Dec 2019
Response from Barry Deshnad on Dec 20, 2019
Thanks for staying with us, we appreciate your feed back!

4/10 Poor

Justin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Barry Deshnad on Dec 15, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Annie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel and parking lot were clean and comfortable. It seemed as if the plumbing was having issues as the property smelled of sewage.
Stayed 1 night in Dec 2019
Response from Barry Deshnad on Dec 13, 2019
Thanks for staying with us, I'll address that to our Maintenance manager, hope to see you back soon.

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Barry Deshnad on Dec 11, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was incredibly dirty and the room smelled, sheets looked dirty
Stayed 2 nights in Dec 2019
Response from Barry Deshnad on Dec 9, 2019
I'm very disappointed to see that our service was below your expectations, your comments help us improve our service and will be shared with entire staff.

2/10 Terrible

Ann Marie

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Yucky
don’t stay here
Stayed 4 nights in Nov 2019
Response from Barry Deshnad on Dec 9, 2019
I'm very disappointed to see our service was below your expectation, please give us some details so we can improve our service.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The young man at the counter the evening I checked in was an awesome customer service expert! Very nice and attentive, I didn’t catch his name. Also, the young lady at checkout the following morning. Great smile and attitude! Thanks you two!
Stayed 1 night in Dec 2019
Response from Barry Deshnad on Dec 3, 2019
Thank you so much for staying with us, I'll share your comments with my staff, hope to see you on your next visit.