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I really liked everything! The staff at the front desk were very nice and efficient!
The only thing I didn’t like was how slippery the shower was. I definitely almost hurt myself, so please be careful! I hope they fix this in the future
No restaurant in hotel (room service only) and very noisy people next door fron 12:30am to 3am, which of course the hotel staff could not control, but locked doors between rooms made soundproofing less efficient. Other than those things, my stay was good and the room and bed comfortable.
Stumbled upon this hotel while looking for a hotel near exposition park. I liked that it was within walking distance to my destination. Clean room and super friendly staff was a plus.
This was my first time in California and when I came to register the guy at the desk welcomed me. At first I was shocked seeing that I had booked with other hotels who's staff could careless. A simply gesture made a lifetime memory!!!
Pleasant stay. Staff at checkin was great but staff at check out did not acknowledge me waiting, so I had to bother them to tell them I was checking out. Rooms were nice, parking was convenient but should not be $40. No bathroom exhaust fan, drain stopper in bathroom was loose, but there was complimentary water and USC robes. I would definitely stay here again; really need to decrease parking fee of $40.
MICHELLE
Stayed 1 night in Apr 2024
6/10 Okay
Audrey
Traveled with family
Apr 13, 2024
Disliked: Property conditions & facilities
The building is very old, I did not like the room. The hotel lacks warmth & coziness.
I arrived early & was told to sit & wait for my room to be ready, I waited the 30 minutes and at 3pm no or bother to approach me that the room was ready. The front desk service is not the best
The property is simply outdated, carpets have a smell, the furniture is very old and bathroom was clean but you can tell the by the grout and walls the hotel needs a major renovation. You're paying for the convenience of the location.
The hotel is clean and located in a convenient location near public transportation and Downtown LA . The staff is friendly and you have a bunch of dinning options
Great hotel- many guests are (USC ?) students and VERY noisy throughout the property.
Laura
Stayed 1 night in Apr 2024
Response from management on Apr 9, 2024
Good day, Laura,Thank you for choosing to stay with us. We sincerely appreciate the honest feedback and would like to apologize for the noise issues that you experienced. We are a non-party hotel and should have addressed any noise disturbances during your visit. We hope that you give us another opportunity in the near future. If you wish to discuss further, please do not hesitate to contact me directly.Best,Eric CarpioDirector of Front OfficeUSC Hotel
It's right across the street from USC and most likely the reason you are staying here is for USC. Embrace the Trojan ambiance and the Starbucks on the corner. We stayed 2 nights while we were touring the college and then having fun in LA. It's a great central spot. 30-45 to everywhere that was important to us. Secure parking. Decently priced rooms that were clean.
Our only wish was that the breakfast had more choices. It's more like a continental breakfast than an actual buffet or sit down. There were a couple food spots right next door which was helpful and of course University Village has anything else you may need.
This is now our go to spot for SC visits.
FIGHT ON!
David
Stayed 2 nights in Mar 2024
Response from Management on Apr 9, 2024
Good afternoon, David,We love to see comments like yours, and are glad that you all were able to stay with us while touring campus. We hope that you continue to join us for sporting events or campus visits, especially with Trojan football right around the corner!Fight On!Eric CarpioDirector of Front OfficeUSC Hotel
I liked the privacy of the elevator needing key cards to get to floors.
Hannah
Stayed 1 night in Mar 2024
Response from Management on Apr 9, 2024
Good day, Hannah,Thank you for your recent stay with us. We appreciate the positive feedback, and hope to welcome you back in the near future!Best,Eric CarpioDirector of Front OfficeUSC Hotel
The hotel location was convenient, however the additional cost of $40 per night parking and the $25 per person basic breakfast was a bit much! The room was fine; however, the bathroom was tiny! Also, the hot tub could use some work. Overall it was an ok stay.
Haley
Stayed 2 nights in Mar 2024
Response from Management on Apr 9, 2024
Good day, Haley,Thank you for choosing to stay with us recently. Your feedback is invaluable to us as we continuously strive to enhance our services and operations.Regarding the parking rates, we assure you that they are in line with the standards of other hotels in our vicinity. We continually evaluate our pricing structure to ensure competitiveness.I would also like to share that the hot tub will be getting some repairs by end of month, which could not come soon enough. Once again, we appreciate your patronage and feedback, and we look forward to welcoming you back for another memorable experience in the near future.Best,Eric CarpioDirector of Front OfficeUSC Hotel
6/10 Okay
Yunrui
Business traveler, Traveled with family
Apr 2, 2024
Liked: Cleanliness, staff & service, amenities
The hotel room facing the street is fairly noisy at night. I could barely fall into sleep because of that.
Yunrui
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Dear Yunrui,Thank you for your recent stay with us. We would like to apologize for the noise issue that you experienced. We are hopeful in having updates made to our property soon and have this noise issue addressed.Best,Eric CarpioDirector of Front OfficeUSC Hotel
Great for USC parents. Comfortable, functional, accessible to USC, great staff.
Dhruv
Stayed 3 nights in Mar 2024
Response from Management on Apr 9, 2024
Good afternoon, Dhruv,Thank you for your recent stay with us! We sincerely appreciate your kind words, and are glad to have been able to offer you a comfortable stay.We hope to see you again soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel
Perfect location for concerts at the shrine auditorium!
Silvia
Stayed 1 night in Mar 2024
Response from Management on Apr 5, 2024
Good afternoon, Silvia,Thank you for your recent stay with us! We hope that you visit us, again, during your next event!Best,Eric CarpioDirector of Front OfficeUSC Hotel
Excellent location, USC is within walking distance. Area is clean and safe.
The room was clean and quiet; and, the staff was very friendly and helpful.
Jacob
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Good morning, Jacob,Thank you for staying with us! We appreciate the positive shout outs about our location, cleanliness and staff! We hope to welcome you back soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel
Good morning, Hongmei,Thank you for staying with us! We appreciate the kind words, and hope to welcome you back soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel
Good morning, Christian,Thank you for staying with us! "Loved it" is quite the statement, we sincerely appreciate the compliments! We hope to welcome you back soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel
The location was good for our purpose of touring the USC campus. The property was nice, clean, and comfortable. The staff was friendly and helpful. Parking garage was safe and secure.
mollyanne
Stayed 3 nights in Mar 2024
Response from Management on Mar 26, 2024
Good morning, Mollyanne,Thank you for staying with us! We appreciate all of the positive shout outs to our staff and property.We hope to see you again soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel
The property is very old although the lobby looked a bit modern. Shower and ceiling was peeling, bathtub was discolored, room had a bad order, and windows would not crack open to help with the smell. Staff was not very accommodation or friendly. They just did the bare minimum to get everyone checked in. It was convenient for Lakers game or USC game, but I would never stay there again.
Edna
Stayed 1 night in Jan 2024
Response from Management on Mar 26, 2024
Good morning, Edna,Thank you for choosing to stay with us! We appreciate your feedback and apologize for the issues that you experienced. If you would like to discuss further, please do not hesitate to contact me.Warm regards,Eric CarpioDirector of Front OfficeUSC Hotelcarpioe (at ) usc (dot) edu
Good morning, Perla,Thank you for staying with us! To be very well in every aspect is quite the compliment, and we sincerely appreciate it! We hope to welcome you back soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel
6/10 Okay
Deirdre, Summit
Traveled with family
Mar 24, 2024
Chose it because it is next to USC and convenience is it’s best feature. No onsite coffee available and onsite buffet breakfast is unappealing at 25-30 per person. Take an Uber and head for Jacks and Joe. Some USC students staying at the property wandering around barefoot and shirtless gave it an authentic and undesired frat vibe as a paying parent.
Deirdre
Stayed 3 nights in Mar 2024
Response from Management on Mar 25, 2024
Good afternoon, Deirdre,Thank you for choosing to stay with us! We sincerely appreciate the review, as it helps us improve our services.We hope to see you again soon!Fight On!Eric CarpioDirector of Front OfficeUSC Hotel
Convenient location, comfortable beds, ample room size, good TV, plenty of towels, lacking a table/desk and chairs, could use hooks for towels.
Michelle
Stayed 3 nights in Mar 2024
Response from Management on Mar 26, 2024
Good day, Michelle,Thank you for staying with us. We appreciate the detailed feedback as it helps us improve. We would like to apologize for your room not having a desk - many of our rooms are equipped with a desk and chair combo but not all. We hope to have this rectified soon.We hope to see you again in the near future.Best,Eric CarpioDirector of Front OfficeUSC Hotel
Good afternoon, Robin,Thank you for staying with us! We appreciate the sentiment about our service and location, and hope to welcome you back in the near future!Best,Eric CarpioDirector of Front OfficeUSC Hotel
Good afternoon, Charol,Thank you for choosing to stay with us! Reviews are nice, but comments like yours are what help us thrive! Thank you! We hope to see you again soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel
Staff was helpful and courteous. Hotel was clean and well maintained. Nice neighborhood as well.
Larendee
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Good afternoon, Larendee,Thank you for choosing to stay with us! We are always thrilled to read positive comments about our team, and hope to welcome you back soon!Best,Eric CarpioDirector of Front OfficeUSC Hotel