Desk, iron/ironing board, free WiFi, alarm clocks

Reviews of Santa Clarita Motel

2 out of 5
Santa Clarita Motel
24971 Railroad Ave., Newhall, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 1009 reviews" "
Rating 8 - Good. 316 out of 1009 reviews" "
Rating 6 - Okay. 121 out of 1009 reviews" "
Rating 4 - Poor. 34 out of 1009 reviews" "
Rating 2 - Terrible. 59 out of 1009 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Traveled with partner
The room stank horribly of the cleaner they used in there. It was a dark and gloomy room.
Stayed 3 nights in Apr 2024

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
The bed sheets were dirty and had hair on them. Very outdated, needs a lot of love.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 25, 2024
Dear Brandon, we are incredibly sorry to hear you faced such a bad experience while staying at our motel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Santa Clarita Motel service in the future!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Tammie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mr. Mackey was very accommodating. Great stay.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 25, 2024
Hi Tammie, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Santa Clarita Motel with the finest of our amenities and resources!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 22, 2024
Dear Ken, we thank you for honestly rating our motel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Santa Clarita guest experience on your next visit to Newhall.Best Regards, Santa Clarita MotelCustomer Care Team

2/10 Terrible

Jordan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Why was my stay so loud, it should not be this loud at a hotel
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 22, 2024
Dear Jordan, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the loudness at the property that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Santa Clarita MotelCustomer Care Team

4/10 Poor

Jordan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I go back and forth with this hotel. I get that they cannot control the noise but good grief it was loud. I might still give them another shot because it is a beautiful hotel
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 22, 2024
Dear Jordan, we're sorry to hear about the noise disturbance during your stay and apologize for the inconvenience caused. While we strive to provide a peaceful environment for all our guests, we understand that multiple external factors can sometimes impact the overall experience. Your feedback is valuable to us, and we'll make every effort to address this issue to ensure a more enjoyable stay. Thank you for your continued support, and we hope to have the opportunity to welcome you back for a more serene experience.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 22, 2024
Dear Stacy, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble motel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Santa Clarita Motel on your next visit!Best Regards, Santa Clarita MotelCustomer Care Team

6/10 Okay

Angelica

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Not that much parking which i hated. the key card stoped working to get into the room so many times. we had to go to the office many times to get another card. but overall a good hotel.
Stayed 6 nights in Mar 2024
Response from Customer Care Team on Apr 19, 2024
Dear Angelica, we appreciate your feedback and apologize for the inconvenience you experienced during your stay. We understand the importance of parking availability and apologize for any challenges you faced in this regard. Additionally, we apologize for the discomfort caused by the issues with your key card. Please know that we will address these concerns with our team to prevent similar incidents. We're glad to hear that you had a good experience overall, and we hope to have the opportunity to welcome you back for an even better stay.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Debra

Traveled with family
Liked: Staff & service, amenities
Repeat visitor great price
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 19, 2024
Dear Debra, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble motel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to revisit us and appreciate our prices. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Santa Clarita Motel on your next visit!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Care Team on Apr 18, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Scott

Liked: Staff & service
Friendly staff, but too close to very busy street and noisy.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 15, 2024
Dear Scott, thank you for reviewing your stay at the Santa Clarita Motel. We are delighted to know that you had an enjoyable time at our motel, with our courteous staff team impressing you. We have noted your complaint about external noises and have notified our team to resolve this matter immediately as it is a top priority concern for our customers' comfort. As a motel dedicated to offering a satisfying guest experience to all, we continually try to improve these aspects of our accommodations, so thank you for sharing your feedback on this soundproofing issue. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 10, 2024
Dear Marie, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Santa Clarita guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Easy check in.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 8, 2024
Dear Marie, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you along with a smooth check-in. We love it when our customers are entirely satisfied with the Santa Clarita guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine enough for me. No issues. Clean.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 5, 2024
Dear Antonio, we thank you for honestly rating our motel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Santa Clarita guest experience on your next visit to Newhall.Best Regards, Santa Clarita MotelCustomer Care Team

2/10 Terrible

Alejandro

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 23, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Duane, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble motel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Santa Clarita Motel on your next visit!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little place
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Christine, we thank you for honestly rating our motel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Santa Clarita guest experience on your next visit to Newhall.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
A good deal for the price. Mattresses were kinda weird, but ok for my one night
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Crystal, thank you for taking the time to rate your recent stay at our motel. It is great to hear that you felt it was a good deal for the price. We are sorry that the mattresses were unsuitable for you and marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Santa Clarita Motel.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Jennifer, Stevenson Ranch

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem in Santa Clarita. It’s not a new motel but they make the effort to keep the rooms in good working order and clean. Definitely a good experience for an affordable price.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Jennifer, thank you for your wonderful review. We're delighted to hear that you enjoyed your stay with us and appreciated our efforts to maintain clean and well-functioning rooms. Your satisfaction is our priority, and we're glad that we could provide you with a good experience at an affordable price. We look forward to welcoming you back for another enjoyable stay soon.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Valdemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy with cars passing by on a main street. Had to use ear plugs to go to sleep.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 20, 2024
Dear Valdemar, we sincerely apologize for the inconvenience caused by the noise from passing cars on the main street. We understand the importance of a peaceful and restful stay for our guests, and we regret that this was not the case for you. Please know that your comfort is our priority, and we will explore potential solutions to mitigate noise disturbances in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more tranquil experience on your next visit.Best Regards, Santa Clarita MotelCustomer Care Team

2/10 Terrible

Roland

Liked: Staff & service
Disliked: Amenities
I requested a room downstairs weeks ago, and to my surprise, no toom was reserved downstairs. Idiots loke you dont read requests, WHY HAVE THEM THEN?
Stayed 1 night in Jan 2024
Response from Customer Care Team on Mar 18, 2024
Dear Roland, we apologize for the oversight regarding your room request. Please rest assured that we will use your feedback to improve our services for future guests. We understand your frustration, and we sincerely apologize for the distress caused. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor.Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 14, 2024
Dear David, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Santa Clarita guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

clint

Traveled with family
Disliked: Cleanliness, amenities
Room was good, however their was hair in the shower walls. Room servixe could be better
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Clint, we're glad to hear that you found your room satisfactory, but we apologize for the oversight regarding cleanliness and room service. Please know that we'll address these issues with our housekeeping and management teams to ensure that our standards are consistently met. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Santa Clarita Motel.Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

CoW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t find better for this price in LA. Gentlemen at the front desk were kind and appreciative. Very clean, comfortable and affordable. 10/10
Response from Customer Care Team on Mar 13, 2024
Dear Guest, many thanks for your glowing review of our motel. At the Santa Clarita Motel, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms at affordable rates make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Newhall!Best Regards, Santa Clarita MotelCustomer Care Team

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, it appeared it was in the middle of being renovated. The floor was bare wood that may have been the subfloor. The nightstands and dresser top had sticky spots, the shower had someone’s hair trimmings (shaving remnants), on the tile wall.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 14, 2024
Dear Michael, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

José

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear José, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble motel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Santa Clarita Motel on your next visit!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Lyudmila

Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Hi Lyudmila,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Julie

Liked: Cleanliness, staff & service
We were pleasantly surprised with the comfort and cleanliness of the room. This was a budget friendly motel so we assumed it would just be a bed to sleep in and nothing more. The front desk called us to make sure we were still coming, which was courteous rather than giving away our room. The room itself was well cleaned and decorated nicely. The beds were comfortable. There was a micowave and refrigerator, which helped since breakfast is not included here. Only a couple of things were unfortunate. It is located on a busy street next to the railroad tracks. It was louder during the night. Also, the temperature limiting device in the shower kept our shower from getting normally warm. Its a safety feature, but was a bit annoying. Overall, we would stay here again if we were needing to stay somehere nice enough, but also save money.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Julie, thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleasantly surprised by the comfort and cleanliness of your room during your recent stay with us. We strive to provide our guests with a comfortable and welcoming experience on a pocket-friendly budget. We're glad that you appreciated the courtesy call from our front desk staff and found the room well-maintained and nicely decorated, with comfortable beds and convenient amenities. However, we apologize for any inconvenience caused by the noise from the busy street and railroad tracks, as well as the temperature-limiting device in the shower. Your feedback is invaluable to us, and we'll work diligently to address these concerns to enhance the overall experience for our guests. We sincerely appreciate your understanding and look forward to the opportunity to welcome you back for another enjoyable stay.Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is exceptionally clean, beds are comfy, rooms are quite enough. Mack is an excellent host
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 29, 2024
Dear James, many thanks for your glowing review of our motel. At the Santa Clarita Motel, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean and comfy rooms make a stay at our motel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Newhall!Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

José

Traveled with partner
Liked: Staff & service
Great service clean room will be coming back
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear José, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our motel. We strive to achieve maximum guest satisfaction at Santa Clarita Motel, and your review reassures us of the quality of our accommodation facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear Lawrence, we are thankful for giving our motel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

JERRY

Liked: Cleanliness, staff & service
Large room with refrig and micro. Everything very neat and clean. Man at reception desk was very friendly and helpful. Friday night traffic on street was heavy, but our room was in the back so that cut down on the noise. It’s a great travel stop at a great price.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 19, 2024
Dear Jerry, we are pleased that you thoroughly enjoyed your time at the Santa Clarita Motel. We appreciate you letting us know how satisfied you were with our clean, spacious, well-equipped rooms and friendly reception service. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Newhall.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of repeat customers. Staff very friendly.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 19, 2024
Dear Debra, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our motel. We strive to achieve maximum guest satisfaction at Santa Clarita Motel, and your review appreciating our friendly customer service delights us. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Susana

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 5, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Evie

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had it was too noisy due to traffic as well as from the other rooms around me.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 5, 2024
Dear Evie, thank you for taking the time to rate your recent stay at our motel. We are sorry that the noise disturbances from traffic marred your time with us. Please know that we will be looking into this. We appreciate your feedback and hope to resolve this issue as soon as possible. We look forward to welcoming you back to Santa Clarita Motel soon.Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Alyssa

Liked: Cleanliness
This place is great for getting the job done on a quick place to sleep
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Alyssa, thank you for taking the time to share your experience with us. We're delighted to hear that our hotel served its purpose well for your quick stay. If you have any specific suggestions for improvement or if there's anything we can do to enhance your future visits, please let us know. We appreciate your business and hope to welcome you back for another restful stay.Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Teresa

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Roselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Roselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Roselyn, thank you for choosing to stay with us, and we are delighted to hear that you had a very good experience. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Best Regards, Santa Clarita MotelCustomer Care Team

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Ronald, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great under the radar spot. It is safe, clean, and inexpensive. It made a great home base for forays in and out of the LA area and I recommend it for others for the same use.
Stayed 7 nights in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Dear Brian, we are thrilled to see that your experience at our motel was satisfactory and comfortable. We aspire to deliver a desirable guest experience to each customer who visits our humble motel for clean, safe, and affordable accommodations. We're glad that our facilities and location were suitable for you. Thank you for reviewing us and sharing thorough feedback. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see and serve you better at Santa Clarita Motel on your next visit!Best Regards, Santa Clarita MotelCustomer Care Team

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
More or less as expected
Stay was about as expected for being the cheapest place around. There was one towel, that we luckily didnt need, that had some sort of residue or stain on it. I set it aside and notified them at checkout the next morning. There were a number of areas that clearly needed some TLC (bad grout or bad paint jobs that time was not friendly too) but shower was hot and bed was moderatley comfortable. Check-in was fairly quick as well. It was hard to miss the road noise that previous reviews mentioned. However, it wasn't as bad as expected, perhaps because we stayed during the week. Overall, we got what we paid for. Its a simple, no-frills establishment that fit our needs of a place to sleep the little amount of time we were actually there. Had we planned to spend more time in the room, we probably would have gone with nicer place.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Dear Guest, thank you for choosing our hotel for your recent stay and taking the time to share your feedback. We appreciate your honest review and are pleased to hear that your experience aligned with your basic expectations. We sincerely apologize for the inconvenience caused by the stained towel and other areas that needed attention. Your concerns have been duly noted, and we assure you that immediate actions will be taken to address these maintenance concerns. We are delighted that you found the check-in process efficient, the bed moderately comfortable, and the shower enjoyable. We understand the road noise can be bothersome, but we appreciate your understanding of the same. As a hotel dedicated to offering a satisfying guest experience to all, we continually try to improve the variety and quality of our services, so thank you for sharing your feedback. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 18, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Dear Scott, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Santa Clarita guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Santa Clarita MotelCustomer Care Team

10/10 Excellent

Suzanne, Pacifica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Dear Suzanne, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Santa Clarita Motel. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Santa Clarita MotelCustomer Care Team

6/10 Okay

Kevin

Business traveler
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities
The Basics Well Done
The basic necessities, combined with a setting that allowed for easy access to the essentials down the freeway.
Stayed 16 nights in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear Michael, thank you for giving us a lovely review. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Santa Clarita Motel. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations, provisions, and nearby amenities makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Santa Clarita MotelCustomer Care Team