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Reviews of Sonesta ES Suites Chatsworth

3 out of 5
Sonesta ES Suites Chatsworth
21902 Lassen St, Chatsworth, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 958 reviews" "
Rating 8 - Good. 269 out of 958 reviews" "
Rating 6 - Okay. 61 out of 958 reviews" "
Rating 4 - Poor. 29 out of 958 reviews" "
Rating 2 - Terrible. 38 out of 958 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julianne, Los Banos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom felt like were going to fall thru the floor. Otherwise was really nice suite. It accommodated us all very nicely. Thank you
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Julianne, we are delighted to hear your overall experience at Sonesta ES Suites Chatsworth was enjoyable and that our spacious suites met your needs well. We're sorry to hear about your concern with the bathroom floor. Rest assured, our team is dedicated to maintaining a safe and comfortable environment for our guests. We're thrilled to know that apart from this, you found your stay to be really nice. Thank you for your review! We look forward to your next visit.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Daniel, it's fantastic to hear your time at Sonesta ES Suites Chatsworth was enjoyable! We take pride in providing a wonderful experience for guests. Your kind words are appreciated. We look forward to welcoming you back in the future.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 8, 2024
Laura, your positive rating for Sonesta ES Suites Chatsworth is greatly appreciated. The team hopes your stay was as enjoyable as we strive to offer every guest. We are looking forward to welcoming you back on your next visit.

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Ara, it's wonderful to see your perfect score! We're thrilled you enjoyed your stay at Sonesta ES Suites Chatsworth. We hope to welcome you back soon for another great experience.

2/10 Terrible

Jose

Traveled with partner
Liked: Amenities
Well staying here me and my partner were asleep and we were woken up abruptly by maintenance coming in the front door, no knock no courtesy phone call, after telling maintenance that we were there he still asked if he could come in that it would be quick. I called to asked the front desk if this was a standard procedure. They apologized and said they would speak with maintenance supervisor, unfortunately after that we just felt uncomfortable and uneasy about our stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Jose, we regret to hear about the unexpected intrusion you encountered. It's certainly not reflective of the experience we aim to provide. We understand the discomfort and restlessness this incident may have caused. Please know we have taken this feedback to heart and will use it to refine our procedures. We trust your next stay will exceed expectations.

10/10 Excellent

Leo, North Hills

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids likes the heated pool. Staff are friendly and accommodating especially the front desk Mr Gerry! We feel safe and relaxed during our entire stay at Sonesta.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Leo, it's rewarding to know that both you and your children enjoyed your stay at Sonesta ES Suites Chatsworth. We're glad you appreciated our heated pool and that our welcoming team members, including Mr. Gerry at the front desk, made your stay comfortable. Your sense of safety and relaxation is of utmost importance to us. We look forward to welcoming you back for another enjoyable stay soon.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Will say again
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Elena, thank you for choosing Sonesta ES Suites Chatsworth for your stay and for your succinct yet impactful feedback. We are thrilled to discover that your recent stay left you looking forward to another visit. Our goal is to make every guest experience as pleasant and comfortable as possible, and we appreciate your affirmation. Looking forward to having you as our guest again in the future.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for the perfect rating, Mary!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Chatsworth. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Edgar

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Edgar, it's wonderful to hear that you appreciated the tidiness of Sonesta ES Suites Chatsworth. Cleanliness is indeed a priority for us. Thank you for choosing our hotel and for your succinct review. We're excited to have you with us again in the future.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that had a stove and a full size fridge. It would be nice if they had a few rooms with in door hot tubs
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Edgar, it's great to hear that you enjoyed Sonesta ES Suites Chatsworth's in-room amenities including the stove and full-size fridge. We value your suggestion about indoor hot tubs and will certainly consider it for future enhancements. We hope to welcome you again soon for an even better stay.

10/10 Excellent

Leo, North Hills

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff -Gerry is friendly and accommodating, house keeping is also fast by giving extra bedding. A lady from the office offers my kids with crayons and drawing stuff during our check in. The place is very homey with friendly staff. My family feels secured during our stay and my kids loves the heated pool!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Leo, thank you for sharing such a wonderful experience at Sonesta ES Suites Chatsworth. We're thrilled to hear that the warmth and accommodation shown by Gerry and our other team members contributed positively to your family's stay. It's delightful to know your kids loved the heated pool and that our attention to security detail made you feel at home. Your feedback is truly appreciated, and we look forward to welcoming you and your family back soon.

10/10 Excellent

Olga

Liked: Staff & service, property conditions & facilities
Good for travelers with large groups.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Olga, it's uplifting to hear that Sonesta ES Suites Chatsworth was able to accommodate your large group well. We are always eager to cater to group travels, ensuring everyone has a comfortable stay. We hope your group's experience with us has left long-lasting positive memories.

10/10 Excellent

Julia

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind, even when I had questions over the phone prior to my stay. Clean room. So nice they had 2 bedrooms in one room. So convenient for my family. Everything worked well. Thank you!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Julia, it's wonderful to hear you enjoyed your stay at Sonesta ES Suites Chatsworth. We're glad you found our team members to be kind and helpful, and that the cleanliness and layout of the room met your family's needs. Your feedback is appreciated and we look forward to welcoming you back soon!

10/10 Excellent

Mary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here for two weeks. I haven't ever been made to feel this comfortable in a hotel stay before. The staff maintains a well above average disposition on hospitality. The cleaning assistants, and staff are available to help facilitate your comfort 24 hours a day. And they do it with a smile.
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Mary, it's a joy to know that your stay at Sonesta ES Suites Chatsworth was so comfortable. Our team members are indeed dedicated to ensuring guest satisfaction around the clock with a welcoming smile. We're grateful for your acknowledgment of their hard work. We hope to have the pleasure of welcoming you back during your future travels.

10/10 Excellent

BARBARA, Fullerton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and grounds is nice. Suites are comfortable and more than sufficient. Staff was welcoming and friendly.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
BARBARA, thank you for sharing your wonderful experience at Sonesta ES Suites Chatsworth. We're delighted to know how much you appreciated the comfort of our suites and the pleasantness of our environment. It's also wonderful to hear that our dedicated team members provided welcoming and friendly service. We are looking forward to your next stay with us!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice quiet place. Did have a slight musty smell
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Christopher, it's fantastic to hear that you appreciated the calm atmosphere at Sonesta ES Suites Chatsworth. We're always working to improve guest experiences and will take note of your feedback about the slight odor to ensure a more delightful stay in future. Thanks for choosing our hotel, and we hope to see you again soon.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Thank you for the great rating, Erik!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Chatsworth! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

iiyshaa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. Great place to stay with the family. Quality customer service. Highly recommend.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
iiyshaa, thank you for the wonderful review. We're delighted to hear that you and your family enjoyed staying at Sonesta ES Suites Chatsworth. It's great to hear you appreciated the quality service from our team members. We appreciate your high recommendation and look forward to welcome you back in the future.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here has topped any place else. To include the Bahamas
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Mary, we are thrilled to know that your stay at Sonesta ES Suites Chatsworth exceeded your expectations and left such a memorable impression. Your words of praise truly motivate us to continually provide unforgettable experiences for our guests. We eagerly await your next visit.

10/10 Excellent

Darcel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 1, 2024
Darcel, it's a delight to see your perfect score review! We're thrilled that your stay at Sonesta ES Suites Chatsworth lived up to your expectations. It would be a pleasure to welcome you back in the future. Enjoy your day!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and the staff was very nice. The breakfast was just ok. I would book here again
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Joni, we're thrilled to hear that you appreciated the cleanliness of Sonesta ES Suites Chatsworth and the friendliness of our team members. We're always striving to improve our breakfast offerings and appreciate your feedback. It's fantastic to know that your experience has led to you considering future booking with us. Thank you for your review!

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
1111
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Amandeep, thank you for sharing your experience. At Sonesta ES Suites Chatsworth, customer satisfaction is our utmost priority. We are delighted you enjoyed your stay and look forward to having you again soon.

10/10 Excellent

Joycelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms enjoyed staying with you
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Joycelyn, the Sonesta ES Suites Chatsworth team is thrilled to hear you enjoyed your stay and found the rooms to your liking. It was a pleasure having you as our guest and we can't wait to welcome you back again in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Wonderful Breakfast
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Sandra, it's delightful to know that you enjoyed your breakfast at Sonesta ES Suites Chatsworth. We truly appreciate your feedback and can't wait to welcome you back for another fantastic morning meal!

10/10 Excellent

James d.

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
James d., thank you for your review. It's wonderful to hear you enjoyed your stay at Sonesta ES Suites Chatsworth. We aim to create a comfortable and welcoming atmosphere, so your feedback is greatly appreciated. We're looking forward to welcoming you back during your next visit.

10/10 Excellent

Lorenn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location to where I need to be I will be staying here again in the near future
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Lorenn, it's wonderful to hear that you found our location convenient for your needs. We at Sonesta ES Suites Chatsworth are delighted you're planning to return and we can't wait to welcome you back in the near future. Safe travels until then!

10/10 Excellent

Cathy

Traveled with family
Liked: Amenities
The staff were very friendly and accommodating. They were the best thing about our stay at Sonesta ES Suites.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Cathy, it's delightful to read about your positive experience at Sonesta ES Suites Chatsworth. We're thrilled our team members were able to enhance your stay with their friendliness and accommodating nature. We look forward to welcoming you back in the future for another exceptional visit.

2/10 Terrible

PRITIKA

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no elevator to take your luggage . secondly the hotel is pretty old , microwave , fridge stove were not in good working condition . Bathroom door wouldn’t close . Staff were polite and nice though .
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Pritika, we regret to read about the inconveniences you faced during your stay, particularly concerns regarding amenities and the condition of the suite. It's good to know our polite team members gathered some positive remarks from you. Rest assured we are continuously working on improvements for a superior guest experience in the future.

6/10 Okay

Edith

Business traveler
Liked: Cleanliness, staff & service
TVs need to be upgraded as soon as possible
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Edith, thank you for sharing your feedback. We appreciate your suggestion regarding the televisions, your input assists us in identifying areas for improvement. Please know that we are working on the replacement of these items and anticipate it to be completed by the end of this year. We hope to welcome you again in the future with upgraded amenities.

10/10 Excellent

Mauro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Mauro, it's wonderful to hear that you had a great experience at Sonesta ES Suites Chatsworth. Your satisfaction and enjoyment are the best reward for our team's hard work. We appreciate your feedback and we're looking forward to welcoming you back in the near future.

2/10 Terrible

Louis, Palmdale

Business traveler
I will not ever stay here again nor would i recommend anyone does. They want to nickel and fine you with a $5 hidden pathing fee, the room was 65 degrees Cheap Terrible
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Louis, it's regrettable to hear about your recent experience. We assure you that transparency about any potential additional expenses, including parking, is a priority. We also regret to learn that your room's temperature and quality did not meet your expectations. We take your comments to heart, and we'll ensure our team members are working persistently to provide an excellent experience for all guests. Thank you for your feedback, it helps us to improve.

8/10 Good

maghsoud

Liked: Staff & service, property conditions & facilities
Friendly staff ,and safety
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Maghsoud, it's fantastic to hear that you appreciated the warm interactions with our team members at Sonesta ES Suites Chatsworth and felt safe during your stay. We strive to provide a secure and welcoming environment for all our guests. We hope to see you again in the near future for another enjoyable experience.

8/10 Good

John, Northridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
John, thank you for your rating of Sonesta ES Suites Chatsworth. We appreciate your feedback and are pleased to know you had a satisfying stay. We hope to welcome you back in the future.

2/10 Terrible

Breann

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re treated very unfairly and they could have accommodated us, they kicked us out now we’re paying over 400 for 3 nights elsewhere and they don’t care, they care about there profit and how much they make, we got blamed for things that were out of my control they had homeless people yelling and sounded like shouting, but we got blamed and labeled fighting people. Well I really think it’s quite petty that they won’t ever let us stay there again…
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Breann, guest comfort and satisfaction are at the forefront of what we aim to achieve, and it's disheartening if this was not reflected during your stay. We'd like to assure you that our choice is always made with respect to maintaining a secure and pleasant environment for all guests. We regret any miscommunication conveyed and wish you success in finding suitable accommodation in the future.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, Quiet and a good breakfast.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Michelle, thank you for sharing your experience at Sonesta ES Suites Chatsworth. We are thrilled to hear you enjoyed the tranquility of our establishment and appreciated our delicious breakfast offerings. We look forward to the opportunity to serve you again in the near future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Jennifer, thank you for your rating! We're thrilled to know you enjoyed your experience at Sonesta ES Suites Chatsworth. We hope to see you again soon for another pleasant stay.

10/10 Excellent

Joseph, Sunnyside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is spacious and comfortable, with everything you need for an extended stay
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Joseph, it's wonderful to hear that you found the suite at Sonesta ES Suites Chatsworth to be roomy and inviting, with all the necessities for a lengthy visit. We genuinely appreciate your feedback and we're elated that your stay was comfortable. We hope to host you again in the future for another great experience!

2/10 Terrible

Gilberto

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Now is a parking charge can believe it I stayed before and was not parking charge before is wrong
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Gilberto, we appreciate you taking the time to provide feedback. It seems there was some surprise regarding the parking fees. We strive for transparency in our communications about all charges, and we regret if there was any misunderstanding. Our policies evolve to reflect the needs of our guests and the business, and we hope this alteration doesn't deter you from returning in the future.

10/10 Excellent

Elena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would say again
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Elena, thank you for choosing Sonesta ES Suites Chatsworth for your stay. We're thrilled you enjoyed your experience and we appreciate your willingness to stay with us again in the future. Looking forward to welcoming you back soon.

8/10 Good

Melvin

Super clean rooms and neighborhood is nice
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Melvin, thank you for sharing your experience at Sonesta ES Suites Chatsworth. We're pleased to know you appreciated the cleanliness of our rooms and the appealing surroundings. It's wonderful to hear when our guests have enjoyed their stay with us. We hope to welcome you back when your travels bring you back this way.

4/10 Poor

Anita

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Anita, it's disappointing to hear you rated your stay as less than perfect. We appreciate feedback as it allows us to make improvements where necessary. We hope you'll give us another chance to provide a better experience.

10/10 Excellent

Kristina Maria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great, and they helped us have a smooth check in. Their pet friendly rooms are affordable, and the pet area was small but close by which made it easy for us to walk our dog.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 26, 2024
Kristina, it's wonderful to see that you had a smooth check-in experience at Sonesta ES Suites Chatsworth, and that our team was able to provide great customer service. We're also glad you found our pet-friendly rooms affordable and convenient for walks with your furry friend! We look forward to welcoming you back in the future.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Thank you for the perfect rating, Claudia!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Chatsworth. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Frank

Liked: Amenities
Krista was not only extremely kind, warm and welcoming at check-in, as she continually displayed a very exceptional attitude with each and every subsequent interaction we shared. The other Christa was also very nice and seemed to do her best to accommodate my requests. I will definitely stay there again.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Frank, it's lovely to hear that you had such a great experience at Sonesta ES Suites Chatsworth. We're delighted that the extraordinary service provided by Krista and Christa resonated with you, and that they were able to accommodate your requests. We certainly look forward to welcoming you back in the future.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flight arrived very late and it was nice to have a smooth checkin after a long day
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Jordan, it's great to hear that your check-in experience at Sonesta ES Suites Chatsworth was seamless and enjoyable after a long day of travel. It's always our goal to ensure the start of your stay is stress-free. We hope the remainder of your stay was just as pleasant and we look forward to welcoming you back in the future.

8/10 Good

mike

Traveled with pets, Traveled with family
The staff was friendly and welcoming. The room was well equipped and clean. The room is due for new furniture. I found the sofa worn and the carpet is showing its age. All said I would stay there agai.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Mike, it's wonderful to hear that you found the team at Sonesta ES Suites Chatsworth friendly and welcoming, and that you appreciated the clean, well-equipped room. Thank you for your observations regarding areas of potential enhancement; your feedback is valuable for continuous improvement. We're delighted you'd consider returning and look forward to welcoming you back in the future.

10/10 Excellent

Kim Shree, San Francisco

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the great rating, Kim!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Chatsworth! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good
Nice room big enough for a family with two parents and three teenagers. Front desk staff was very friendly. Our refrigerator was making some crazy noises at 2am though and the fold out bed has no blankets or sheets. We were able to get that from the front desk but kind of a hassle after a long day.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 2, 2024
Erin, it's great to hear that the Sonesta ES Suites Chatsworth provided ample space for your family and that you found our front desk team members to be very friendly. Regarding the noisy refrigerator and lacking bedding for the fold out bed, we appreciate your understanding in dealing with this after your long day. We are continually striving to improve the convenience of our services, and your feedback assists in this. We hope to welcome you back again for a hopefully smoother stay.

10/10 Excellent

Harumi Ando

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thanks for the amazing rating, Harumi!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Chatsworth!

2/10 Terrible

Maura

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Maura, it seems you had an experience that didn't meet expectations. Your feedback is important to us and we would value the opportunity to understand more about your stay. Please feel comfortable to reach out and share your thoughts so we can strive for improvement.