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Reviews of The Commerce Casino & Hotel

4.5 out of 5
The Commerce Casino & Hotel
6131 Telegraph Rd, Los Angeles, CA

Reviews

7.4

Good

Rating 10 - Excellent. 594 out of 1437 reviews" "
Rating 8 - Good. 299 out of 1437 reviews" "
Rating 6 - Okay. 216 out of 1437 reviews" "
Rating 4 - Poor. 136 out of 1437 reviews" "
Rating 2 - Terrible. 192 out of 1437 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Max, El Cajon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great when inside your room, otherwise iffy at best.
Stayed 1 night in May 2024

6/10 Okay

Jerae

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff weren't very friendly and leading up to the stay, I called and got hung up on or transferred to the wrong department several times. Also, I got followed to my hotel room by a man and if I hadn't taken precautions, something terrible could've happened to me. The security measure between the gamblers and the hotel guests should be heightened.
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2024

6/10 Okay

Jannet

Business traveler
I like the accessibility and vallet service . Good for travelling around the city.
Stayed 1 night in May 2024

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked thru Expedia a king size bed but was given 2 full size beds. Couldn’t change cause it came from 3rd party. That was inconvenient beds were small so my wife and I had to sleep in separate beds
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

STEPHANIE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I think the staff was a little rude and not very friendly but the overall stay was good
Stayed 3 nights in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

dianna

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

2/10 Terrible

Bianca

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The casino was dirty and busy. The pool was conveniently closed and the restaurant was also closed at random times. The room was average but the bed was hard and the vents in the room were dirty, and the shower head was falling off. At check in they didn’t give me the WiFi code and when I tried to call downstairs when I needed it around 11:30pm no one at the front desk would answer ever. The casino was run down there was trash on the floor and the coffee and drink station was gross. I saw a prostitute at the bar and a man asking her about her services. I left the bar as soon as I heard this. The hotel is sketchy and did not feel comfortable there at all! The security was even odd!
Stayed 2 nights in May 2024

10/10 Excellent

aurelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

MIGUEL

It was nice
Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Sohail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

I-Hsun Joe

Liked: Cleanliness, amenities, property conditions & facilities
Guests next room are very noisy.
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Vincent

Liked: Staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Ke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Commerce Hotel is better than I expect and worth for its price. The room is clean and tidy. Parking is free and easy to find a space. Outside is convenient and safe.
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Jesica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thankyou jhonny for the good service! I almost didn’t get a room due to expedia system. But you did it great!
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

4/10 Poor

Renato

Traveled with partner
Disliked: Staff & service
Asked for room cleanup…didn’t happen. Trash bags outside the hallway.
Stayed 2 nights in May 2024

8/10 Good

Darrin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great but Nathan was phenomenal. He was my server at the restaurant. Both nights we ate there and he was our server. Me was so kind, made sure our order was right and our dining experience was good. He needs a raise
Stayed 2 nights in May 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

6/10 Okay

Valerie

Stayed 5 nights in Apr 2024

10/10 Excellent

Oscar, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very helpful.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienent
Stayed 4 nights in Feb 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, easy check in check out process
Stayed 3 nights in Apr 2024
Response from Hotel Managent on Apr 27, 2024
Thank you for choosing to stay with us, we appreciate your feedback. We hope to see you back soon!

10/10 Excellent

Patrick, brady

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nice
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for choosing to stay with us, we appreciate your feedback. We hope to see you soon!

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for choosing to stay with us, we appreciate your feedback. We hope to see you soon!

2/10 Terrible

Jennifer

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

reinaldo

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

Mark

Traveled with family
Liked: Amenities
Boxing venue is nice
Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Priscilla

Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be returning. This hotel was very nice.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Zenaida

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Anna

Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

Nena

Stayed 3 nights in Mar 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

2/10 Terrible

SUNGHYUN, Greenville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Mike

Traveled with family
I could have got the room cheaper going through the motel. With some perks that I didn’t get booking through you guys
Stayed 2 nights in Apr 2024

10/10 Excellent

Nana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible but it was an amazing stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Enrique

Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Laveah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice stay m.
Stayed 1 night in Apr 2024
Response from The Commerce Family on Apr 18, 2024
Thank you for choosing to stay with us, and we're glad you enjoyed your stay.

10/10 Excellent

Danyel

Traveled with partner
Liked: Amenities, property conditions & facilities
This was my first time staying and hearing of this hotel. It was beyond amazing and convenient. There were a lot of perks that came with the hotel stay in general. Valet was also free and fast. The room was amazing and spacious. The complimentary breakfast was good too. The shower was amazing I personally feel like the room could’ve been mopped better but other than that everything was AMAZING. I will definitely be staying again.
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
The room looked dated and furniture super used and worked. Staff was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fun , quick getaway, fun at the pool , fun gamble good happy hour prices and good price in food
Stayed 1 night in Apr 2024

8/10 Good

porfirio

Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed it!
Stayed 1 night in Apr 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Wow! Thank you so much for awarding us a 10-10 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

porfirio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs a mini fridge
Stayed 2 nights in Apr 2024

10/10 Excellent

Darling

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family getaway, climate controlled pool was a plus with a beautiful view
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Traveled with partner
Disliked: Staff & service, amenities
In the room we found a use condom, and the checkin was confusing. I had to flag down staff to check in. Really not a great service
Stayed 1 night in Apr 2024