All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was welcoming and helpful, the morning breakfast was varied and tasty. We enjoyed our stay.
Brenda
Stayed 3 nights in Apr 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 24, 2024
Dear Brenda,We're thrilled you had a welcoming and enjoyable experience during your stay with us! Providing helpful and friendly service is a priority, and we're delighted that our staff made you feel welcome. It's also great that you enjoyed the varied and tasty breakfast options. Your satisfaction is our goal, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
Very clean room and comfortable beds. It was exactly what we needed for the one night
Susan
Stayed 1 night in Apr 2024
Response from David Cho on Apr 22, 2024
Dear Susan,Thank you so much for this sweet review of your stay at our hotel! It is truly exciting to see how much you enjoyed our clean and comfortable hotel room, and we sincerely wish to become your choice of hotel here in Pasadena. Hope you have a lovely week and we long to welcome you again in the near future!
2/10 Terrible
Jeffrey
Apr 19, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Jeffrey
Stayed 1 night in Apr 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 23, 2024
Dear Jeffrey,Thank you for the feedback. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting the Pasadena Rose & Crown Hotel.Sincerely,Pasadena Rose & Crown Hotel Management
Dear Tracee,Thank you so much for this perfect score review! It is delightful to hear that you enjoyed our hotel's safe environment, right in the heart of Pasadena just next to Old Pasadena! It would be an honor to welcome you again whenever you plan your trip to our lovely city again, and we hope you have a lovely weekend!
Dear Janet,Thank you for this flawless review of your stay with us! It is exciting to know that you enjoyed friendly service from our staff, and I will be sure to share this good news with them. Hope you have a marvelous weekend and we long to welcome you again in the near future!
Dear Jason,Thank you so much for this lovely, perfect score review of your stay at our hotel. We are excited to see that you really enjoyed our clean and quiet hotel located in the heart of Pasadena. We certainly hope to welcome you again, and that you enjoy this fantastic weekend!
Nice little gem of a hotel. Plenty of free parking and in a nice quiet neighborhood but centrally located for easy access to different highlights like Dodgers stadium, the Rose Bowl stadium, Hollywood walk of fame to name a few. The room was very spacious and comfortable. Would definitely stay here again and highly recommend.
Theresa
Stayed 3 nights in Apr 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 16, 2024
Dear Theresa,Thank you for your glowing review! We're delighted you found our hotel a lovely little gem with plenty of free parking and a convenient location in a quiet neighborhood. It's fantastic that you enjoyed the spacious and comfortable room and our central location for easy access to various highlights like Dodgers Stadium, the Rose Bowl Stadium, and the Hollywood Walk of Fame. Your recommendation means a lot to us, and we're thrilled to hear that you would stay with us again.We look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management
Four night stay. Walkable to Pasadena for restaurants and bars. Also convenient for trips into the mountains. Very clean. Basic breakfast but sufficient. Basic gym but OK for travelling. Nice pool. Would recommend this place.
Nicholas
Stayed 4 nights in Apr 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 16, 2024
Dear Nicholas,Thank you for your excellent review! We're thrilled to hear that you enjoyed your four-night stay with us. It's great to know that our location was convenient for exploring Pasadena's restaurants and bars and for mountain trips. We're also glad you found our facilities clean and that our breakfast, gym, and pool met your needs during your travels. Your recommendation means a lot to us, and we appreciate your kind words.We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management
Nice older but updated hotel. My only complaint was that the bed was a little hard. The price was right, however, so I’ll take the hard bed.
Joshua
Stayed 1 night in Apr 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 16, 2024
Dear Joshua,Thank you for your feedback! We're glad you found our hotel nice, with updates that enhance your experience. We apologize for any discomfort caused by the bed's firmness. We're pleased that the affordability of our accommodations made up for it. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to make your next stay even more comfortable, please don't hesitate to let us know.We look forward to welcoming you back for another pleasant stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
4/10 Poor
Kimberly
Apr 12, 2024
Not my type of place
Kimberly
Stayed 2 nights in Feb 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 16, 2024
Dear Kimberly,It is really troublesome to hear that our hotel did not leave a good impression on you. Upon investigation of your account, I noticed that your reservation was actually canceled and you did not stay at our hotel at all. I would love to know what truly affected your decision so that we can correct our wrongs immediately. In case you have not seen the interior of our hotel and the room itself, I do want to stress to you that most of our guests are pleasantly surprised whenever they see our extensively renovated hotel interior, and it changes their negative opinion of us based solely on the exterior of our building. We hope you enjoy this lovely week and that you will give us another chance in the future!David ChoGeneral Manager
8/10 Good
Pearlyvene
Traveled with family
Apr 11, 2024
Liked: Cleanliness, staff & service
Limited Parking
Pearlyvene
Stayed 1 night in Apr 2024
Response from David Cho on Apr 12, 2024
Dear Pearlyvene,Thank you kindly for taking the time to provide this review for us. Although we really appreciate your high score review, it is troubling to see that parking was an issue during your stay. Please note that we do have plenty of parking spaces for all of our guests, and a separate overflow parking just next to our building as well. Kindly remember to ask us next time you visit for this extra parking space, and we apologize for not making this clearer. We hope you have a lovely weekend and we long to welcome you again soon!
Dear Flaviu,Thank you very much for this sweet review! We are happy to see that you enjoyed our hotel's location in the heart of Pasadena. We hope you have a pleasant week and hopefully we will see you again!
Very good choice to stay in Pasadena. Well located near Caltech. Clean rooms and good condition. Appreciated breakfast in the morning.
Sameer
Stayed 1 night in Apr 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 11, 2024
Dear Sameer,We're delighted you had an excellent experience staying with us in Pasadena! Our convenient location near Caltech makes us glad you found our rooms clean and in good condition. It's great to know that you enjoyed our breakfast offerings as well. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
Response from Pasadena Rose & Crown Hotel Management on Apr 11, 2024
Dear Brian,We're thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that everything meets your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another beautiful experience in the future!Thank you,Pasadena Rose & Crown Hotel Management
Good location to visit CalTech, friendly staff, clean room
Tao
Stayed 1 night in Apr 2024
Response from David Cho on Apr 9, 2024
Dear Tao,Thank you so much for this short but sweet, and flawless review! We hope you have a fabulous week and we long to welcome you again in the near future.
Place was clean newly updated. Receptionist at check in was so warm and friendly.
Isabel
Stayed 1 night in Apr 2024
Response from David Cho on Apr 7, 2024
Dear Isabel,Thank you kindly for this perfect score review! It is such a delight to see that you enjoyed our renovated room, as well as our friendly service. We maintain a quality hotel environment all year round, so rest assured whenever you book with us. Hope you have a lovely weekend and we long to welcome you again!
Response from Pasadena Rose & Crown Hotel Management on Apr 11, 2024
Dear Rajesh,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Pasadena Rose & Crown Hotel many more times.Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Lihong
Apr 6, 2024
Liked: Cleanliness
Clean. Nice customer service.
Lihong
Stayed 1 night in Apr 2024
Response from David Cho on Apr 6, 2024
Dear Lihong,Thank you so much for this flawless review! We sincerely hope you enjoy this beautiful weekend and we long to welcome you again.
Dear Cheung,Thank you so much for this perfect score review of your stay with us! We are delighted to see that you you really enjoyed your stay with us, and we want you to know that we work hard to maintain the hotel you remember from us all year round! Hope you have a lovely weekend and we long to welcome you again soon.
Overall the room was clean and comfortable. Some of the fixtures in the room are worn/aged. Parking is available and includid. I was a bit concerened with the location not sure it was safe however there were no issues
Andrew
Stayed 1 night in Apr 2024
Response from David Cho on Apr 5, 2024
Dear Andrew,Thank you so much for providing this sweet review of your stay with us. It is delightful to see how much you enjoyed the comfort and cleanliness of our hotel, as well as our complimentary parking spaces for all of our guests, which is a rarity in Los Angeles! We sincerely hope to become your choice of hotel here in Pasadena, and we long to welcome you again in the near future!
6/10 Okay
Daniela
Mar 30, 2024
Daniela
Stayed 4 nights in Mar 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 22, 2024
Dear Daniela,Thank you for leaving us a rating of your stay at Pasadena Rose & Crown Hotel. We work tirelessly to ensure our guests experience the best hospitality. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and that you choose us again on your next visit.Thank you,Pasadena Rose & Crown Hotel Management
6/10 Okay
Deborah
Business traveler
Mar 26, 2024
Liked: Staff & service
Disliked: Amenities
Misrepresented property amenities and condition.
Deborah
Stayed 4 nights in Feb 2024
Response from Pasadena Rose & Crown Hotel Management on Mar 27, 2024
Dear Deborah,We're sorry to hear that you felt our property amenities and conditions were misrepresented during your stay. Your feedback is important to us, and we take it seriously. We strive to provide accurate information about our amenities and maintain the highest standards of cleanliness and upkeep throughout our property. We apologize if we fell short of your expectations in any way. Please know that we will review your concerns internally to ensure that future guests have a more accurate understanding of what to expect. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely ,Pasadena Rose & Crown Hotel Management
The only thing I wpuld like to note is that my room, Room 112 shares the short hallway where thr ice machine is located. Due to the tile floor in the hall way and the room, it was a bit noisy when someone came through. Perhaps something can be done to deaden the sound in that area?
John
Stayed 1 night in Mar 2024
Response from Pasadena Rose & Crown Hotel Management on Mar 27, 2024
Dear John,Thank you for bringing this to our attention. We apologize for any inconvenience caused by noise from the nearby ice machine and hallway. Your feedback is valuable to us, and we'll certainly look into ways to mitigate the sound in that area to ensure a more peaceful stay for our guests. We appreciate your suggestion, and we'll work to address this issue promptly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Fiel
Mar 23, 2024
Liked: Cleanliness, staff & service
Very good for its price
Fiel
Stayed 1 night in Mar 2024
Response from David Cho on Mar 27, 2024
Dear Fiel,Thank you so much for this perfect score review of your stay with us! It is delightful to see you enjoyed our hotel's value, and we sincerely hope that we can welcome you again in the future. Have a great week and stay safe out there always!
10/10 Excellent
Chaitali
Mar 23, 2024
This is a very nice hotel. Great neighborhood, plenty to explore. Hotel is very clean and looks like it was recently upgraded. All amenities are good and as per listed. Would love it if the TV was a smart TV. Would I come back here ? Absolutely, as long as they maintain the same service and facilities.
Chaitali
Stayed 2 nights in Mar 2024
Response from David Cho on Mar 27, 2024
Dear Chaitali,Thank you so much for this flawless and detailed review of your stay with us! It is so great to see that you enjoyed nearly every aspect of our hotel including our hotel's cleanliness and our recent renovation, as we do pour our heart into our presentation. We hope you have a lovely week and we long to welcome you again in the near future!
10/10 Excellent
Janice
Mar 20, 2024
Janice
Stayed 1 night in Mar 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 11, 2024
Dear Janice,Thank you for a Perfect Score Rating on your Pasadena Rose & Crown Hotel stay. We are glad you enjoyed your stay at our hotel. We are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank you,Pasadena Rose & Crown Hotel Management
The service was so helpful, gracious, and friendly. The suite was elegant, clean, and extremely comfortable. The breakfast service was so practical and good. Only excellent reviews to report:)
Sarah
Stayed 1 night in Mar 2024
Response from David Cho on Mar 19, 2024
Dear Sarah,Thank you so much for this flawless review of your stay with us. It is delightful to see how much you enjoyed your stay at our hotel, and our only wish is to become your choice of hotel here in Pasadena. Hope you have a very pleasant rest of the week and we long to welcome you again soon!
6/10 Okay
Chunyan
Business traveler, Traveled with family
Mar 17, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were nice but the rooms were dirty. We noticed a cockroach on our door when we stayed.
Chunyan
Stayed 3 nights in Mar 2024
Response from Pasadena Rose & Crown Hotel Management on Mar 19, 2024
Dear Chunyan,We're deeply sorry to hear about your experience. Our top priority is providing a clean and comfortable environment, and we apologize for falling short of your expectations. Your feedback is taken seriously, and we will address the cleanliness issues with our housekeeping team immediately. Additionally, we'll take steps to address any pest concerns promptly. We appreciate your understanding and hope you'll give us another chance to provide you with a much-improved stay in the future. Thank you for bringing this to our attention.Thank you,Pasadena Rose & Crown Hotel Management
They canceled my room last minute because I did not confirm through email. Room was booked for weeks, so I don’t understand the need for another confirmation. They were able to get me a “accessible room”, but unfortunately it was situated right next to the door entrance and we heard and felt a loud bang from the doors, every time a guest left and entered the property.
LUIS
Stayed 1 night in Jan 2024
Response from David Cho on Mar 16, 2024
Dear Luis,We are saddened to see this review today as it is definitely out of our character to have caused so much distress during your stay. Upon investigation, I noticed that your original reservation was cancelled due to invalid payment information and lack of response from you before the check-in time. It is true that reservations do get auto-cancelled if the payment is not secured by the arrival date on a busy day, so we sincerely apologize for this. We do hope you give us another chance in the future, and have a great weekend!
Surprisingly pleasant. When we check in, the staff were very nice. The room we had were very clean.
Kamp
Stayed 1 night in Mar 2024
Response from Pasadena Rose & Crown Hotel Management on Mar 16, 2024
Dear Kamp,We're thrilled you had a surprisingly pleasant experience during your stay with us! Our top priorities are providing exceptional service and cleanliness, and we're glad our staff made you feel welcome upon check-in and that you found your room clean and comfortable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
Renovated Motel, basic but nice furnishings, clean feel and very friendly staff. I enjoyed my stay!
Joseph
Stayed 1 night in Feb 2024
Response from David Cho on Mar 12, 2024
Dear Joseph,Thank you very much for your kind words, and it is thrilling to see that our renovation efforts are really paying off! We are so happy you like our new furniture, and how clean we keep our rooms. And of course, our staff will be delighted to know you enjoyed their friendly service. Hope you have a lovely week and we hope to welcome you again in the near future!
The non balcony room facing back parking lot are quiet and spacious. Good value.
Siobhan
Stayed 2 nights in Mar 2024
Response from David Cho on Mar 12, 2024
Dear Siobhan,Thank you very much for this sweet review! We are delighted to know that you had a pleasant stay in our quiet and spacious hotel room, and we would love to welcome you again whenever you plan to visit Pasadena. Hope you have fabulous week and we look forward to welcoming you again!
10/10 Excellent
Caroline
Mar 9, 2024
Caroline
Stayed 1 night in Mar 2024
Response from Pasadena Rose & Crown Hotel Management on Apr 1, 2024
Dear Caroline,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management
Dear Ann,Thank you so much for this lovely review of your stay with us. We are thrilled to see how much you enjoyed our clean and renovated hotel room, and we also want you to know we keep our hotel spotlessly clean all year round! We hope you have a pleasant weekend and we certainly long to welcome you again in the near future.
Response from Pasadena Rose & Crown Hotel Management on Mar 5, 2024
Dear Dave,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Xu
Feb 28, 2024
Liked: Amenities
Clean and staff were very friendly and helpful.
Xu
Stayed 2 nights in Feb 2024
Response from David Cho on Feb 28, 2024
Dear Xu,Thank you kindly for this perfect score review of your stay. We are delighted to see your kind words today, and we cannot wait to welcome you again in the near future. Hope you have a lovely week and stay safe out there!
This place is a great value. You can park your car and walk to great restaurants in the South Lake area. A real relief after a day of driving.
Bridget
Stayed 1 night in Feb 2024
Response from David Cho on Feb 24, 2024
Dear Bridget,Thank you so much for this flawless review of your stay with us. We are happy to see you loved your stay at our hotel and we sincerely hope to become your favorite hotel here in Pasadena. Have a great weekend and we long to welcome you again!
Fantastic value here: only drawbacks were the squeaky bed and the fact that the housekeeping staff never left fresh coffee packets. The Front Desk staff was very helpful and the hotel was quiet and clean, situated in a wonderful area.
Kimberly
Stayed 3 nights in Feb 2024
Response from David Cho on Feb 23, 2024
Dear Kimberly,Thank you so much for this perfect score review of your stay with us. It is a delight to see that you really enjoyed our hotel's cleanliness and friendly service. I also want to thank you for the feedback on the deficiencies, as I will be sure to have a team meeting and correct these issues. Hope you have a lovely weekend and we look forward to welcoming you again!
Dear Paul,Thank you kindly for this lovely review of your stay with us. It is exciting to see that you really enjoyed your stay at our hotel, and we want you to know that we work hard to maintain our hotel in top condition all year round. We hope you have a lovely weekend, and look forward to welcoming you again in the near future.
Dear Qi,Thank you so much for this perfect score review! We are thrilled to see that you enjoyed our friendly service, as well as our hot breakfast buffet! We hope that we can welcome you again in the future, and have a wonderful weekend!
Basic motel in downtown Pasadena. No frills operation but newly renovated rooms with excellent room service
julian
Stayed 6 nights in Feb 2024
Response from David Cho on Feb 23, 2024
Dear Julian,Thank you very much for this lovely review of your stay at our hotel. It is thrilling to see how much you enjoyed your stay with us and our only wish is to become your favorite hotel here in Pasadena. We sincerely hope you have a fabulous weekend, and we look forward to welcoming you again in the near future!
Liked location and mountain View room. Limited breakfast options
A G
Stayed 6 nights in Feb 2024
Response from David Cho on Feb 21, 2024
Dear A G,Thank you very much for this positive review of your stay. We are glad to see that you enjoyed our hotel's location in the heart of Pasadena with a beautiful mountain views! It is regretful that you found our hot breakfast buffet options limiting, and I will be sure to share your sentiment with our management team for potential changes. We hope you have a lovely week, and we long to welcome you again!
Dear Gennadiy,Thank you so much for this perfect score review! We hope you have a lovely week and we look forward to welcome you again soon.
6/10 Okay
Alex
Traveled with family
Feb 20, 2024
Liked: Cleanliness, staff & service, amenities
Hotel room was very noisy - nothing to muffle or reduce sounds from outside.
Alex
Stayed 5 nights in Feb 2024
Response from David Cho on Feb 20, 2024
Dear Alex,Thank you for taking the time to provide this review of your stay with us. It is regretful, however, that your stay was not pleasant due to noise issues. We are actively looking into ways to reduce the noise issue you mentioned, and we are happy to report progress is being made in sound proofing. We hope you have a lovely week and we long to welcome you again in the near future.
6/10 Okay
Enrique
Feb 20, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean, but the bed was really bad, if you move make noise and the mattres was uneven, the toilet was broke on the seat and leaking under the sink. I read a lot of reviews before booking, but was my mistake. I dont recommended it for the price i paid.
Enrique
Stayed 1 night in Feb 2024
Response from Pasadena Rose & Crown Hotel Management on Feb 22, 2024
Dear Enrique, I'm sorry to hear about the issues you encountered during your stay. Your feedback is valuable, and we apologize for the discomfort caused by the condition of the bed, broken toilet seat, and a leak under the sink. This falls short of the standards we aim to uphold.We take your comments seriously, and our team will thoroughly address and rectify these issues to ensure a more comfortable experience for our guests in the future. We appreciate your honesty, and if there's anything specific you would like to discuss or if there's a way we can make it up to you, please reach out to our management.Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Safe travels. Thank you,Pasadena Rose & Crown Hotel Management
Great location, clean room, but floor was a little sticky. Otherwise, great place to stay
Ann
Stayed 2 nights in Feb 2024
Response from Pasadena Rose & Crown Hotel Management on Feb 20, 2024
Dear Ann, Thank you for sharing your feedback with us. We're pleased to hear that you found our location great and the room clean. However, we apologize for the inconvenience caused by the sticky floor. Your feedback is valuable, and we'll ensure that our housekeeping team pays extra attention to cleanliness, including the floors, to prevent similar issues in the future.We appreciate your understanding and are glad that overall you had a great experience staying with us. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. Thank you for choosing us, and we look forward to welcoming you back! Safe travels! Thank you,Pasadena Rose & Crown Hotel Management
Response from Pasadena Rose & Crown Hotel Management on Feb 20, 2024
Dear Vittorio,Thank you for a Perfect Score Rating on your stay at Pasadena Rose & Crown Hotel. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Thank you,Pasadena Rose & Crown Hotel Management