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Reviews of Hacienda del Mar Los Cabos, Autograph Collection

4.5 out of 5
Hacienda del Mar Los Cabos, Autograph Collection
Corredor Turístico SJC-CSL, KM. 10 Lote D, Cabo del Sol, Cabo San Lucas, BCS

Reviews

8.4

Very Good

Rating 10 - Excellent. 409 out of 788 reviews" "
Rating 8 - Good. 208 out of 788 reviews" "
Rating 6 - Okay. 85 out of 788 reviews" "
Rating 4 - Poor. 46 out of 788 reviews" "
Rating 2 - Terrible. 40 out of 788 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Liked: Staff & service
Stayed 6 nights in Mar 2024
Response from Guest Relations Management. on Apr 10, 2024
Dear Guest.Thank you very much for your rating. We look forward to welcome you back very soon.Kind regards

10/10 Excellent

Marianne M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like you were in Mexico! And the food was very good!! Rooms were beautiful with a spectacular view!!
Stayed 3 nights in Mar 2024
Response from Guest Relations Management. on Mar 20, 2024
Dear Guest.Thank you very much for your review, we look forward to welcome you back very soon.Kind regards.

8/10 Good

Javier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been here 3yrs in a row and always a Good time. At check-in David was helpful with upgrading our room from Garden to Oceanview. (Just to be clear nothing wrong with Garden View we personally enjoy the Ocean view). The staff at Tomatoes are Very friendly & Very welcoming. The bell boys Oliver, Christian, Humberto were very helpful when arriving, during our stay & when it was time to leave. A Great place to Relax and enjoy the views for All ages. We’ll be back Soon!
Stayed 5 nights in Mar 2024
Response from Guest Relations Management. on Mar 17, 2024
Dear guest,Thank you so much for your comments!We truly appreciate your feedback and hope to have the opportunity to keep welcoming you back in the future!Best Wishes.

8/10 Good

Rosanne

Liked: Cleanliness, staff & service
General atmosphere of the property was great. A bit on the expensive side for food and drink ( we were non all-inclusive). Didn’t like the sales pitch when first arrived! Staff was great and extra shout out to a Thomas on the beach, he goes above and beyond! We will return for sure.
Stayed 21 nights in Feb 2024
Response from Guest Relations Management. on Feb 29, 2024
Dear Rosanne.Thank you very much for your kind review, we really appreciate your honesty. We are sharing your survey to the rest of the management team in order to revise our procedures. Look forward to welcome you back very soon. Kind regards. Guest Relations Management.

10/10 Excellent

William, Alamogordo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weather
Stayed 7 nights in Feb 2024
Response from Guest Relations Management. on Feb 25, 2024
Dear Guest.Thank you very much for answering our survey, we hope to see you back in HDM very soon.Kind regards.

4/10 Poor

Ladd Joseph

Traveled with partner
To expensive and not much to do.
Stayed 6 nights in Feb 2024
Response from Guest Relations Management. on Feb 17, 2024
Dear Guest.We are truly sorry to know that your experience wasnt at your satisfaction. We hope that you can give us the chance to redeem your stay in the future.Warm regards.

10/10 Excellent

Lynne

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Relations Management. on Feb 17, 2024
Dear Guest.Thank you very much for giving us 5 stars.We look forward to welcome you back very soon.Kind regards.

10/10 Excellent

RYAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful!! We had a wonderful time here. The views were breathtaking and I loved the beach! The service was phenomenal and the resort was super clean. Great restaurant to pick from, all with wonderful views. Zero complaints. You will NOT be disappointed here! Only downside are the vendors, they can be a lot but they are only allowed on the beach.
Stayed 5 nights in Dec 2023
Response from Guest Relations Management. on Feb 4, 2024
Dear Guest.Thank you very much for sharing your kind review about your stay at HDM. We hope to see you back in our paradise very soon.Warm regards.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Guest Relations Management. on Feb 4, 2024
Dear Guest.Thank you for giving us your 5 star rating, we look forward to welcome you back very soon.Kind regards.

10/10 Excellent

Hazel, everett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to see more food options.
Stayed 6 nights in Dec 2023
Response from Guest Relations Management. on Jan 27, 2024
Dear Hazel.Thank you for sharing your comment, we already shared with the Food and Beverages Management for their attention.Look forward to welcome you back very soon.Kind regards.

8/10 Good

Ricardo M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and helpful. I loved it.
Stayed 4 nights in Dec 2023
Response from Guest Relations Management. on Jan 16, 2024
Dear Ricardo M.Thank you for sharing your kind review, we hope to see you back in HDM very soon.Kind regards.

10/10 Excellent

Akiyo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning in terms of landscaping and layout. The resort is a bit older, but it has a rustic Mexican charm, the food is fantastic especially at the buffet, and it's a quaint and friendly resport.
Stayed 4 nights in Dec 2023
Response from Guest Relations Management. on Jan 14, 2024
Dear Akiyo.Thank you very much for sharing your kind review about your recent stay at HDM, we hope to welcome you back very soon.Warm regards.

10/10 Excellent

Mary Ellyn

Stayed 7 nights in Dec 2023
Response from Guest Relations Management. on Jan 29, 2024
Dear Guest.Thank you very much for rating us, we hope to see you back in HDM very soon.Kind regards.

8/10 Good

Luz

Stayed 5 nights in Dec 2023
Response from Guest Relations Management. on Jan 8, 2024
Estimado huésped.Muchas gracias por su calificación, esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

8/10 Good

Sonia

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Relations Management. on Jan 8, 2024
Estimado huésped.Muchas gracias por su calificación, esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

10/10 Excellent

avi, SAN DIEGO

Stayed 10 nights in Dec 2023
Response from Guest Relations Management. on Jan 22, 2024
Dear Guest.Thank you for giving us 5 stars.We look forward to welcome you back very soon.Kind regards.

8/10 Good

Alonzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and maintained. However, it shows signs of age (peeling paint, chips and stains in the bathtub and sinks).
Stayed 7 nights in Dec 2023
Response from Guest Relations Management. on Dec 29, 2023
Dear Guest.Thank you for staying with us, we look forward to welcome you back very soon.Warm regards.

8/10 Good

Mehnaz

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Guest Relations Management. on Dec 29, 2023
Dear Guest.Thank you very much for staying with us, we hope to see you back very soon.Best wishes.

8/10 Good

Eric, rosemead

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would like for the property to have more ambiance for guest like music at the bar, it seem like around 9pm all is quite, not much too do. Other hotels they have more night life, de Cortez it’s a nice restaurant right by the beach was disappointed they closed very early, went for a drink and no more service
Stayed 5 nights in Dec 2023
Response from Guest Relations Management. on Dec 27, 2023
Dear Eric.Thank you very much for your comments about your stay at Hacienda Del Mar, we share all of them with the rest of the leadership team to improve on those areas.We hope to see you back very soon.Warm regards.

8/10 Good

yamile, rosemead

Stayed 1 night in Dec 2023
Response from Guest Relations Management. on Jan 16, 2024
Dear Yamile.Thank you for leaving your rating, we hope to see you back in HDM very soon.Kind regards.

10/10 Excellent

Karina, Van NUys

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing villa! Warm and welcoming with individual accents! Huge townhome. Thanks to the owners for full pantry and beer in the fridge!
Stayed 7 nights in Nov 2023
Response from Guest Relations Management. on Nov 28, 2023
Dear Karina.Thank you very much for sharing your kind review about your stay at Hacienda Del Mar Resort. We hope to see you back very soon!!Kind regards.

10/10 Excellent

Oluwatosin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, very friendly staff, great restaurants. Hacienda Del Mar is an awesome place to be
Stayed 3 nights in Nov 2023
Response from Guest Relations Management. on Nov 21, 2023
Dear Guest.We really appreciate your kind review about your recent stay at Hacienda Del Mar. We hope to see you back very soon!!Kind regards.

6/10 Okay

Alexander Paul

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is friendly and prompt. The grounds are beautiful. But some furniture movement noises could be heard in upstairs rooms in the middle of the night, 2 nights in a row, preventing a peaceful sleep. We thought it might be the staff storing tables and chairs for an event, but the front desk denied it. Our friends experienced the same in their building on the same nights. I have a feeling we were not told the truth. Nothing was offered for the inconvenience.
Stayed 5 nights in Nov 2023
Response from Guest Relations Management. on Nov 18, 2023
Dear Guest,We truly appreciate you taking the time to share your honest feedback regarding your recent stay at our resort. Please accept our sincerest apologies for the issues reported and all the inconveniences experienced during your stay.We have already extended them to each team leader involved for their immediate attention and follow up and in order to create action plans to avoid the same situations for you and other guests in the future.So sorry again for having missed the opportunity to impress you and we really hope you can give us a chance in the future to redeem your trust and to make your stay memorable for you as you deserve.SincerelyGuest Relations Management.

10/10 Excellent

Bertha Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Relations Management. on Nov 1, 2023
Dear Guest.Thank you very much for giving us 5 stars, we look forward to welcome you back in HDM very soon.Best wishes.

8/10 Good

Nora

Stayed 5 nights in Oct 2023
Response from Guest Relations Management. on Nov 13, 2023
Dear Guest.Thank you for your rating.Look forward to welcome you back very soon.Best wishes.

8/10 Good

Ma Luz

Stayed 6 nights in Oct 2023
Response from Guest Relations Management. on Nov 13, 2023
Dear Guest.Thank you for your rating.Look forward to welcome you back very soon.Best wishes.

10/10 Excellent

angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 4 nights in Sep 2023
Response from Guest Relations Management. on Oct 7, 2023
Dear Guest.Thank you very much for your kind comment, we look forward to welcome you back in HDM very soon.Warm regards.Guest Relations Management.

10/10 Excellent

Farbod, Encino

Stayed 3 nights in Aug 2023
Response from Guest Relations Management. on Sep 23, 2023
Dear Guest.Thank you for giving us 5 stars, we hope to see you back in HDM very soon!!Kind regards

10/10 Excellent

Rick Kirby

I hate Orbitz but the stay was very nice!!!
Stayed 4 nights in Aug 2023
Response from Guest Relations Management. on Sep 9, 2023
Dear guest.Thank you for your comments, we hope to see you back in HDM very soon.Kind regards

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Guest Relations Management. on Aug 19, 2023
Dear Tamara.Thank you very much for giving us 10 stars.We look forward to welcome you back very soon.Kind regards

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Guest Relations Management. on Aug 6, 2023
Dear Samantha.Thank you very much for giving us 5 stars.We look forward to welcome you back very soon.Best wishes.

10/10 Excellent

PATTERSON

Liked: Cleanliness, staff & service, property conditions & facilities
I love the friendliness of the staff; it is peaceful and quiet, felt safe. I have stayed at the hotel for the last 5 years.
Response from Guest Relations Management. on Aug 6, 2023
Dear Patterson.Thank you very much for sharing your kind review and recognition to our staff.We hope to have a new opportunity to welcome you back in HDM very soon.Warm regards.

6/10 Okay

Jennifer, Eagle Point

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over priced food and lacking of options
Stayed 7 nights in Jun 2023
Response from Guest Relations Management. on Jul 5, 2023
Dear Jennifer.Thank you for your review, we will share it with the rest of the management to revise our food quality.Best wishes.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Guest Relations Management. on Jun 10, 2023
Dear Erika.Thank you for giving us a 5 star rating, we really appreciate it.Look forward to welcome you back very soon.Kind regards.

10/10 Excellent

Lisa, Verona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and awesome staff.
Stayed 1 night in Apr 2023
Response from Ed on Apr 8, 2023
thank you so much we wait for your return

8/10 Good

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful and large property. I had the three bedroom suite with ocean view. Absolutely breathtaking views. My only complaint is that food is awful and overpriced. I’m a foodie so good food is important to me. This forces you to go to town every day for your meals and shop & cook in your kitchen if you have one. I still can’t believe how awful the food was. $20 for one bottom shelf shot? No thank you. If I’m going to pay for crazy over priced food it at the very least needs to taste good!
Stayed 3 nights in Mar 2023
Response from Guest Relations Management. on Apr 4, 2023
Dear Noel.Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you mentioned from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Good

Sohui

Stayed 4 nights in Mar 2023
Response from Guest Relations Management. on Apr 22, 2023
Dear Sohui.Thank you for your rating. We hope to see you back in HDM very soon.Kind regards

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our view of the ocean from our room. We loved all the seating viewing the ocean. The food at all the restaurants was delicious. We felt the prices on food and drinks was unreasonably high. Our room was perfect.
Stayed 5 nights in Mar 2023
Response from Guest Relations Management. on Apr 1, 2023
Dear Michelle.We really appreciate your kind comments about your recent stay at Hacienda Del Mar. We look forward to welcome you back very soon.Kind regards.

4/10 Poor

Maya

Traveled with group
Disliked: Cleanliness
Could have been better
Let’s start with the positive: the resort grounds are lovely and the landscaping well cared for. The restaurant staff was pleasant and helpful; the breakfast crew at Tomatoes was particularly friendly. A few pools and beach chairs to choose from for sunbathing. The negatives were: shower obviously not cleaned when we arrived (stray hair and body wash smeared on walls). Even after I called about this problem, the shower remained not properly cleaned. Details were overlooked like the lack of mini bar in our room even though we paid for it through the all-inclusive. And when the mini bar arrived after I called, it was not consistently replenished as it should have been. Also, the cost of food and sundries at this report was ridiculous. You know you will pay more at resorts, but my friend was charged $27 US for a replacement bottle of sunscreen. The pricing at the restaurants were also unusually high; we were so happy we went the all-inclusive route. Our last night there we went to the steak restaurant for a nice dinner. There was a drunk man there who decided he was owed dances from my friend and I. When we rebuffed him he became angry and kept coming back to our table. The staff did nothing to remove this threat from us. The manager apologized and said security was called but 30 minutes later security still had not shown up. This drunk man’s behavior was so unacceptable that people from other tables took to looking out for us and warning us when he was on the move.
Stayed 4 nights in Mar 2023
Response from Guest Relations Management. on Mar 31, 2023
Dear Guest.Thank you for bring this to my attention, your comments and concerns regarding your recent experience at Hacienda del Mar. Clearly our service did not meet your xpectations during your stay. For your experience of allof this, I do sincerely apologize.I can understand how upsetting this has been for you. I also want toassure that we take this concern very seriously and this is not the experience of service that we strive for.Sincerely,

10/10 Excellent

PATTERSON

Stayed 2 nights in Mar 2023
Response from Guest Relations Management. on Apr 18, 2023
Dear Patterson.Thank you very much for rating us.We look forwar to welcome you back very soon.Kind regards.

10/10 Excellent

PATTERSON

Liked: Cleanliness, staff & service, property conditions & facilities
I have always stayed at Hacienda Del Mar because the staff is always cordial and professional. it is quiet and food is always excellent.
Response from Guest Relations Management. on Mar 27, 2023
Dear Patterson.Thank you very much for your kind review about your recent stay at HDM. We hope to see you back in paradise very soon.Best wishes.

4/10 Poor

Thomas, Conifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a room refrigerator that did not work, called front desk, they promised a repair person would show up. That never happened which was very frustrating as we had food/drink that went bad. Also, had shower that did not drain, called front desk again and promised a repair man that never showed up. When I checked out of resort, I brought it up to agent checking me out and ironically she did not even apologize for the inconvenience. I cannot recommend a hotel that does not address room problems when guest call to notify them and they take no action. Frustrating to say the least in particular for the room cost, food and drink costs.
Stayed 5 nights in Mar 2023
Response from Guest Relations Management. on Mar 25, 2023
Dear Thomas.Thank you so much for your honest feedback. We truly apologize for your experience.All your comments will be extended to the Management team directly for proper follow up on this and in order to make actions to improve these areas. Hope you can grant us an opportunity to redeem your trust and welcome you back in the future.Warm regards.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Loved watching whales from patio each day.
Stayed 4 nights in Mar 2023
Response from Guest Relations Management. on Mar 22, 2023
Dear Janice.Thank you for your kind review, the whale season starts in December and usually ends at the end of March, lets plan for your next visit to Hacienda Del Mar!!Best wishes.

8/10 Good

George, Southlake

Stayed 6 nights in Mar 2023
Response from Guest Relations Management. on Apr 11, 2023
Dear Guest.Thank you for rating us, we hope to see you back in Hacienda Del Mar very soon.Kind regards.

10/10 Excellent

Joelena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are really nice at the resort and respectful I love the staff every friendly.
Stayed 4 nights in Mar 2023
Response from Guest Relations Management. on Mar 18, 2023
Dear Joelena.Thank you very much for sharing your kindness, we hope to see you back in Hacienda Del Mar very soon.Kind regards.

2/10 Terrible

Yilmaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a terrıble experıence. Very slow servıce Inferıor food Dırty room Never agaın Aggresıve salesman teyıng to sell tıme shae
Stayed 7 nights in Mar 2023
Response from Guest Relations Management. on Mar 15, 2023
Dear Guest.We are very sorry to know that your stay wasnt at your entire satisfaction.We strive to give the best service to all our guests and we dont like when this situations happen.We really look forward to see you back very soon and reverse the bad opinion you have from us.Best regards.

8/10 Good

Carlos, Gibsons

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, lots of construction in the area that can at times be noisy.
Stayed 10 nights in Mar 2023
Response from Guest Relations Management. on Mar 13, 2023
Dear Carlos.Thank you very much for your comments, we look forward to see you back in HDM very soon.Kind regards.

10/10 Excellent

RANDALL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Guest Relations Management. on Mar 10, 2023
Dear Randall.Thank you very much for your rating.Look forward to see you back in HDM very soon.Kind regards.

6/10 Okay

Carolyn

Stayed 7 nights in Feb 2023
Response from Guest Relations Management. on Mar 27, 2023
Dear Carolyn.Thank you for your rating, our hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Great staff, beautiful setting, wonderful room and accommodations, nice bar.
Stayed 3 nights in Mar 2023
Response from Guest Relations Management on Mar 5, 2023
Dear Lizbeth.Thank you very much for sharing your kind review about your recent stay at Hacienda Del Mar.We look forward to welcome you back very soon.Best wishes.