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Response from LaTunde RediResponse Specialist on Apr 24, 2024
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LUMBERTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 Okay
Megan
Apr 21, 2024
Liked: Staff & service
Megan
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 23, 2024
Thank you for taking a moment to leave a review, Megan. The staff and I at the Red Roof Inn Lumberton appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
Response from Gabrielle RediResponse Specialist on Apr 22, 2024
Thank you for taking a moment to leave a review, Larry. The staff and I at the Red Roof Inn Lumberton appreciate your 5/5 score following your stay. I am thrilled that our cleanliness and parking spaces pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Gabrielle Red Roof Management RediResponse Specialist
6/10 Okay
Arnfried
Apr 14, 2024
Convenient place to stay with dog off the highway staff was very good
Arnfried
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 15, 2024
Dear Arnfried,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LUMBERTON. Thank you for your kind remarks highlighting our convenience, free pet policy and very good staff. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
Dirty linen, cigarette burns in bed spread. Left immediately. Would not give refund!
edward
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on Apr 14, 2024
Hello Edward, Thank you for telling us about your stay at the Red Roof Inn Lumberton. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. The situation you described regarding the dirty linen and the cigarette burns in the bedspread is truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
6/10 Okay
Robert, Singer Island
Traveled with pets
Mar 25, 2024
If you want a room just for the night, good to go.
Robert
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 26, 2024
Thank you, Robert, for telling us about your stay at the Red Roof Inn Lumberton. It's great to hear that you had a great encounter with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
I didn't like because the staff didn't control others guest to prevent extreme noise late night. The orher guest threw doors, yelled, run, I couldn't slept at all. Terrible night.
INEY
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 10, 2024
Hi Iney,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lumberton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for the disturbance during your stay at our property. Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Okay
Brenda
Mar 8, 2024
Disliked: Cleanliness
Brenda
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 24, 2024
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LUMBERTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Margaret, St Augustine
Feb 6, 2024
Margaret
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on Mar 22, 2024
Dear Margaret,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lumberton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
Response from Nishaye RediResponse Specialist on Dec 28, 2023
Hello Silvia,The staff at the Red Roof Inn Lumberton and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
This property was perfect for what we needed...a place to sleep while driving to Florida. While it wasn't perfect, it fit the bill. (Bedspread had stains)Check in was a breeze, a nice hot shower, clean sheets and towels and a good night sleep. Breakfast not too great. Dog friendly... And dog was free!
Patricia
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 6, 2023
Dear Patricia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN LUMBERTON. We are sorry that the breakfast wasn't to your satisfaction, however, we are happy that the location was convenient for you, the room was clean and you were pleased with our pet stay free policy. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management
8/10 Good
Debra
Nov 22, 2023
Liked: Cleanliness, room comfort
Not fancy but comfortable.
Debra
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 24, 2023
Hello Debra,I am happy to read your stay was enjoyable here at the RED ROOF INN LUMBERTON. It was rewarding to hear you had a comfortable experience with us. We truly appreciate your positive remark. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
10/10 Excellent
Greg
Nov 7, 2023
Greg
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 29, 2023
Hi Greg,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lumberton. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Okay
Amber-Tiara
Oct 8, 2023
Liked: Staff & service
Disliked: Cleanliness
Amber-Tiara
Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 10, 2023
Hello Amber-Tiara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LUMBERTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist
I have stayed here before, while driving from PA to FL & have found it to be very clean & comfortable.
David M
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 6, 2023
Hello David,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN LUMBERTON. It's great to see you enjoyed your stay, resulting in a 10/10 score. I'm happy you found our property to be clean and comfortable. We always enjoy hearing about the positive experiences our guests have at our Red Roof hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
8/10 Good
Arlene, Lake Placid
Sep 26, 2023
Arlene
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on Nov 5, 2023
Hello Arlene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lumberton and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist
8/10 Good
Patricia
Traveled with pets
Sep 21, 2023
Liked: Cleanliness, staff & service
Like: Nice area around
Dislike: Room floors were not properly cleaned.
Patricia
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 22, 2023
Thank you for sharing your feedback with us, Patricia. The team at the Red Roof Inn Lumberton was pleased to know that you were fond of our nice surroundings. However, you made mention of the subpar floor cleanliness. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.With thanks,XaoRed Roof ManagementRediResponse Specialist
Response from Gabrielle RediResponse Specialist on Sep 3, 2023
Thank you for taking a moment to leave a review, Shawna. Myself and the staff at the Red Roof Inn Lumberton were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,GabrielleRediResponse Specialist
If you are staying in Lumberton this is a great option. Super nice people, nice restaurant and bar close by, VERY clean room, comfortable bed, surprisingly quiet given proximity to interstate/roads. Don’t let the security measures scare you…it is a nice place.
Did not even have the pool as advertised. Disappointing.
Verified traveler
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Aug 23, 2023
Hello Anonymous,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lumberton. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for situation you described regrading the pool. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna RediResponse Specialist
10/10 Excellent
MONICA
Aug 14, 2023
MONICA
Stayed 2 nights in Aug 2023
Response from Tianna RediResponse Specialist on Aug 15, 2023
Hello Monica,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Lumberton appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist
Response from Oshane RediResponse Specialist on Aug 14, 2023
Dear Harry, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN LUMBERTON regarding the spacious room and plenty of dining available. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
Our only disappointment was that the room reeked of cigarettes. I find it remotely offensive when others think only of themselves. The property is a nonsmoking building and should be treated as such. Thankfully, we were given another room as soon as we reported the smell.
Jacqueline
Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Jul 25, 2023
Thank you for your honest feedback, Jacqueline. Please accept our apologies for the foul odor you described, however, I am happy you were given another room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist
Both check in and check out friendly and easy. Hotel was clean, simple, and pet friendly which was the best for us. Great Mexican food right down the street and easy on/off 95.
What made it for me was the people at check in the were so kind and helpful.
Lisa
Stayed 1 night in Jul 2023
Response from Oshane RediResponse Specialist on Jul 26, 2023
Dear Lisa, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LUMBERTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness, pet friendliness and convenience. Your feedback is always welcomed as it only helps us to improve our services.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely,Oshane Red Roof Management RediResponse Specialist
2/10 Terrible
Edgar
Business traveler, Traveled with partner
Jun 30, 2023
It was terrible. Roaches everywhere. Extremely dirty, checked out in middle of the night the first night.
Edgar
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on Jul 1, 2023
Hello Edgar, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
The room was clean. The micro fridge and microwave was a huge bonus. The bed was clean and comfortable. And the room was spacious
quanda
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jun 25, 2023
Hello Quanda, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
Hotel was outstanding. I've traveled for 48 years, full time with my profession for 37 years.
Remodeled previous Howard Johnson. No negatives and I'm picky.
3d dfferent motels this week. Best by far
David
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 16, 2023
Hello David, .It’s great to see we have been scored a perfect 10/10 following your recent stay with us at the RED ROOF INN LUMBERTON. It’s an absolute joy reading how outstanding your stay was. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist
Great service, fast check-in, clean room, comfortable beds, lots of TV channels, breakfast. There are a lot of residents just hanging around the property but no worries, they don’t try to approach guests. I would stay here next time.
Sharon D
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jun 13, 2023
Hello Sharon, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
Response from Kerry-Lee RediResponse Specialist on Jun 7, 2023
Dear Yanilda, We at the RED ROOF INN LUMBERTON are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
Response from MP - Guest Relations Manager on May 8, 2023
Hello Rayner, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.
4/10 Poor
Vicki
Traveled with partner
May 4, 2023
Liked: Staff & service
Disliked: Cleanliness
room had not been dusted for a while. light bubs in lamps covered with dust - also picture. rusty, loose outlets. broken toilet seat. nothing but coffee and tiny muffins for "breakfast."
Vicki
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 6, 2023
Hello Vicki, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
A lot of broken items in the room, sliding door to the back didn’t lock, very dirty floors. Front desk was rude.
michael
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on Apr 22, 2023
Hello Michael, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
8/10 Good
Hamilton
Apr 18, 2023
Hamilton
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on May 9, 2023
Hello Hamilton, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Very nice! Large room with the most comfortable beds and linens. Fridge with separate freezer. Easy on and off I-95. Groceries, dining, and Planet Fitness across the street
Tony
Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on Apr 13, 2023
Thank you for taking the time to leave a review, Tony. Myself and the staff at the Red Roof Inn Lumberton appreciate your 10/10 score following your stay. I am happy that you were pleased with our large room with our comfortable beds and linen as you described along with the other highlights mentioned. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist
Response from MP - Guest Relations Manager on May 2, 2023
Hello Kenny, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
6/10 Okay
Takierra
Traveled with family and small children
Mar 28, 2023
Liked: Cleanliness, staff & service
I had a double bed room the mattress feel like you sleeping on springs. The shower was terrible but it was clean. It was decent for the one night but my body was hurting bad.
Takierra
Response from MP- Guest Relations Manager on Mar 28, 2023
Hello Takierra, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
I DIDNT LIKE I HAD NOISY NEGHBORS, BROKEN ITEMS IN ROOM AND ROACHES
ANDREA
Stayed 1 night in Mar 2023
Response from Sharma RediResponse Specialist on Mar 11, 2023
Dear Andrea,I appreciate you sharing your feedback following your stay at the RED ROOF INN LUMBERTON. I was saddened to read that your stay fell short of your expectations due to the pests you reported, noisy neighbors, and the broken items in your room. I am sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRediResponse Specialist
When there is a night window, this tells you bad area. When flushing toilet, sewage came out from bottom onto floor. Found spiders and a roach in bathroom.
Jim
Stayed 1 night in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on Feb 22, 2023
Hello Jim, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
8/10 Good
Yuri
Feb 13, 2023
Yuri
Stayed 1 night in Feb 2023
Response from MP - Guest Relations Manager on Mar 8, 2023
Hello Yuri, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
10/10 Excellent
Sean
Jan 11, 2023
Sean
Stayed 1 night in Jan 2023
Response from Sincerely, MP - Guest Relations Manager on Mar 8, 2023
Hello Sean, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
Response from Dannielle Rediresponse Specialist. on Jan 6, 2023
Dear Frank,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding the cleanliness of our property and it being nice. At Red Roof it is our intention to provide a clean comfortable stay for all our guest and I m happy we achieved that with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,DannielleRediresponse Specialist
Response from Linton Red Roof Management RediResponse Specialist on Oct 14, 2023
Hello Timithy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LUMBERTON and I are happy to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist
Our stay was exactly what we needed- a place to spend the night.
Linda
Response from Sincerely, MP- Guest Relations Manager on Jan 8, 2023
Hello Linda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
Response from Sincerely, MP- Guest Relations Manager on Jan 8, 2023
Hello Jamie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from Sincerely, MP - Guest Relations Manager on Dec 31, 2022
Hello Valued Customer, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
Response from Sincerely, MP - Guest Relations Manager on Dec 31, 2022
Hello Stanley, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
Response from Sincerely, MP - Guest Relations Manager on Dec 31, 2022
Hello Frances, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
I wasnt able to make my visit but ive stayed in the red roof before. I wish i could get reimbursed for not making my visit. Other than that, i have no complaints.
Erick
Stayed 1 night in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on Dec 10, 2022
Hello Erick, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
The room was filthy. I wouldn’t want my worst enemy to stay there. I went to the front desk and asked for a refund. Which she pleasantly did, and I left.
ellen
Response from Sincerely, MP - Guest Relations Manager on Dec 2, 2022
Hello Ellen, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.