Lobby lounge

Reviews of Red Roof Inn MacClenny

2 out of 5
Red Roof Inn MacClenny
151 Woodlawn Road, MacClenny, FL

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 448 reviews" "
Rating 8 - Good. 139 out of 448 reviews" "
Rating 6 - Okay. 97 out of 448 reviews" "
Rating 4 - Poor. 58 out of 448 reviews" "
Rating 2 - Terrible. 40 out of 448 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Myra

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were no towel racks. The electric outlet for a hairdryer didn’t work nor did they provide one .
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 22, 2024
Dear Myra,Thank you for taking the time to tell us about your stay at the RED ROOF INN MACCLENNY. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of towel racks and the electric outlet not working is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean and ac worked well. There was no extra lock on door. Used to be since the flip over piece was still there and only holes on other side. TV didnt work. Electrical outlet next to sink did not work. No kleenex nor shampoo or soap. No stopper in tub nor sink. Worst of all there were roaches in the room. I will not stay here again.
Stayed 2 nights in Apr 2024
Response from Linton Rediresponse Specialist on Apr 16, 2024
Dear Cindy,Thank you for telling us about your recent visit at RED ROOF INN MACCLENNY. I was happy to read that our clean room and operable AC met your expectations. However, you stated that the issue with the TV, the faulty outlet, the insects you reported and the other issues hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Robert, West Hartford

Disliked: Amenities
I picked the Red Roof from other local properties based on the customer rating in Expedia -- but I have to say I would not have rated the place nearly so high. It was rather old and worn. My room seemed clean enough - except for the corners of the tiled floor, which seem to have escaped mopping for Lord knows how long. My bedspread was stained but seemed clean. The included breakfast was very skimpy (after taking a look, I breakfasted elsewhere).
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 27, 2024
Hello Robert,Though the staff and I appreciate your review of our RED ROOF INN MACCLENNY, you've indicated that you were displeased with the breakfast options offered, our hotels upkeep and the cleanliness of your room. This is regrettable to see, however, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to improve your impression of our property.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Barbara, Lake Leelanau

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Reception gentleman polite and bed was comfortable. BUT we had lots of issues: no Kleenex, no hair dryer, no cups for water to brush our teeth, cockroach on the sink, had to ask front desk for tv remote which didn’t work very well.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 12, 2024
Dear Barbara,Thank you for telling us about your recent visit at RED ROOF INN MACCLENNY. I was happy to read that our polite staff and comfortable bed met your needs. However, I was saddened to hear that your stay fell short of your expectations due to insect you reported, no cups and the other issues highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

FATIH

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a used room; both beds in the room were undone. The room number was 205. I asked for an unused, clean room, and the associate instructed me to wait. After a brief absence, he returned and provided me with another room, 206. Upon entering 206, I discovered it was also a used room, although the beds appeared to have been hastily organized. Upon opening the comforter to check the sheets, I found crumbs and other debris. It became clear that the associate had simply attempted to quickly tidy up the room, effectively offering me another used, unclean room, which was completely unacceptable! I have videos to prove that the associate is a sneaky and dishonest person.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 10, 2024
Dear Fatih,Thank you for telling us about your recent experience at RED ROOF INN MACCLENNY. It's truly regrettable to read that the uncleanliness of the rooms you were assigned to hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Overbooked, they called and said they didn’t have a room for us. Three other people booked the last room and whoever gets there first will have it. We got there in time to get the room, but it was dirty - bathroom floor dirty with hair and roach. Everything was old and worn. Only 2 towels in room. Breakfast was very limited, with only cereal, waffles, packaged muffins, a bag of bread, coffee and milk. There was no juice, yogurt, fruit, etc. The breakfast area was also dirty, with two out of order bathrooms and boxes of replacement mini-fridge and televisions. The room is also noisy, as the weather strip was missing from the bottom of the door and it is right by the interstate.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. We are truly disappointed to see we failed to provide a clean and comfortable experience as reflected in your low rating. You indicated that you were unsatisfied with the uncleanliness, the limited breakfast, the noise disturbance, the insect you encountered, along with other listed concerns. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards.Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

Kimberley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Positive: This property was a convenient stop. I appreciate that pets are allowed. Negative: The bathroom was not clean and the television did not work. I did not appreciate being charged a $50 deposit fee for incidentals with the charged being reversed in 5-7 business days. The floor was dirty and the mini fridge was rusted and dirry with the microwave placed on top to hide the mess. This property is in dire need of some TLC. I will not stay at this property again.
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 19, 2024
Dear Kimberley,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. I was thrilled to see you were pleased with the pet friendliness of the hotel and the convenience of the property to your stop. However, the situation you described regarding the TV not working, the uncleanliness of the bathroom and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Chris

Slept well but the continental breakfast was non existent.
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 17, 2024
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn MacClenny. I am glad to hear that you had a good sleep. However, you mentioned that the continental breakfast was non existent. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Joseph

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 15, 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

6/10 Okay

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Linton RediResponse Specialist on Feb 13, 2024
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
My first two nights I got to the room late showered and went right to sleep mind you I’m a hard sleeper but my last night around 1am I wake up feeling something on my arm so I brushed my arm off and turned on the lights to see a roach crawling on the bed I swiped it off and got up to kill it. When I got up I noticed 4 more in the floor. I went to grab the room ovine to call the front desk. When I grabbed the phone to out it to my ear I see two other roaches on the ear piece of the phone. That’s when I packed my bags and checked out. Went right to the loves gas station a few miles away to have to wash my clothes so I don’t bring roaches to home. This is by far the worst experience I’ve ever had in my life. Never again will I stay in a red roof
Response from Linton Rediresponse Specialist on Feb 4, 2024
Dear Brian,Thank you for telling us about your recent visit to RED ROOF INN MACCLENNY. I was saddened to hear that the insects you reported hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

10/10 Excellent

Ronald, Norris

Liked: Cleanliness, staff & service, property conditions & facilities
excellent customer service, professional and courteous.
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 21, 2024
Hello Ronald,Thank you for sharing your thoughts on your recent visit to RED ROOF INN MACCLENNY. I was happy to read that our hospitable staff met your needs. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Regards,Red Roof Management

6/10 Okay

Deborah

Traveled with family
Spend extra stay elsewhere if u truly want to rest
The hotel was extremely noisy along side highway plus mainly construction workers staying there noise all night early morning leaving banging doors at 0549 Breakfast was terrible shouldn’t have bothered! Waffle machine load of white bread coffee few small muffins nothing else
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on Dec 22, 2023
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the breakfast, the extreme noise level and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Gabriel

Stayed 2 nights in Dec 2023
Response from Sashauna RediResponse Specialist on Jan 4, 2024
Hello Gabriel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Staff available
Late check in couldn’t get towels for whole family
Stayed 1 night in Nov 2023
Response from Sashauna RediResponse Specialist on Dec 5, 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. We appreciate your 8/10 score. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Roy

Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Dec 8, 2023
Thank you, Roy, for being our guest at the Red Roof Inn MacClenny. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Wayne

Stayed 1 night in Oct 2023
Response from Sashauna Red Roof Management on Nov 6, 2023
Hello Wayne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Ma Francia

Liked: Cleanliness
Disliked: Staff & service
Saw a roach in my room when I was leaving for check out.
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 31, 2023
Hello Ma Francia,I appreciate you sharing your feedback following your stay at the Red Roof Inn MacClenny. I was saddened to read that your stay fell short of your expectations due to the roach you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail Red Roof Management RediResponse Specialist

4/10 Poor

Elizabeth A

Disliked: Staff & service, property conditions & facilities
Very disappointing stay - no where near a 7.2 rat
I’ve stayed here several times before but was very disappointed this time - no soap or toiletries in the room, no hair dryer, stained bedspreads, deadbolt was broken, no smoke alarm, no daily housekeeping except one day when the used towels were taken but not replaced, neither was the empty toilet paper roll replaced. Tub faucet leaked and the ceiling above the tub leaked from the second floor. I’ll never stay here again.
Stayed 4 nights in Oct 2023
Response from Sashauna Red Roof Management on Oct 29, 2023
Dear Elizabeth,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the lack of toiletries, the broken deadbolt and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I have shared your feedback with management in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

JoAnna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location just off the Interstate… breakfast was free but only provided toast 2 kinds of cereal and waffles
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on Oct 14, 2023
Dear JoAnna ,I appreciate you sharing your feedback following your stay at the Red Roof Inn MacClenny. I am glad you were pleased with our location being conveniently located off the Interstate. However, I am sorry to hear that our breakfast menu wasn't t your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. .Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take the hard pass and go elsewhere.
Only thing clean in the room was the toilet paper. Ants on the folded bath mat. Unfolded the bath mat and the inside was filthy. Bed covers were stained. Bathtub was stained and rusty. Top of mini fridge was all rusted, and not just a little. Entry Door seal left enough room for light and rodents to run through. Room was musty smelling. Breakfast was a joke-not even a water. Would have passed if it weren’t so late and exhausted. Get what you pay for. I guess not. Expectations were not high but this was beyond a bad buy.
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 5, 2023
Hello Sharon,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the stained bed covers, the condition of the bath tub and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 Okay

Sherri

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Waited over 30 mins to get a room after 4.
Stayed 1 night in Sep 2023
Response from Sashauna Red Roof Management on Sep 9, 2023
Dear Sherri,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the lengthy wait time to get a room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic! We travel quite often to Florida and this is a great mid point stop for us. We will book again. Reasonable pricing, clean, close to 95 and places to eat.
Stayed 1 night in Aug 2023
Response from Antonio,RediResponse Specialist on Aug 28, 2023
Dear Joanne,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MACCLENNY. It’s great to hear that you found our property to be conveniently located in addition to being clean and cost efficient. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

4/10 Poor

Barry, Mesquite

Disliked: Cleanliness, amenities, property conditions & facilities
It was rundown. The bed was ok but everything else needed a clean up and repairs.
Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on Aug 26, 2023
Dear Barry,Thank you for taking the time to tell us about your experience at the Red Roof Inn MacClenny. I am glad to read that the bed was okay. However, it seemed your stay fell short of your expectation due to the situation you described regarding the upkeep of the property, the things needed repairing and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities
Perfect for passing through. Good nights rest and friendly staff
Stayed 1 night in Jul 2023
Response from Abigail RediResponse Specialist on Aug 9, 2023
Hello Benjamin,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We appreciate your kind comments and I'm pleased to see that you were happy with the customer service provided by our staff. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
No the best.
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 3, 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn MacClenny. We are sorry you had a less than satisfactory experience. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Kashanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Sashauna Red Roof Management on Jul 29, 2023
Hello Kashanda,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Guillermo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this facility
Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on Jul 26, 2023
Dear Guillermo,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad to see you mention that you would recommend our facility. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

GARY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Abigail RediResponse Specialist on Jul 21, 2023
Hello Gary,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

4/10 Poor

Eric

Business traveler
Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on Jul 11, 2023
Hello Eric,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Polaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
A very good 3-night stay. Booked room with one king-sized bed. Room was very spacious and clean.
Stayed 3 nights in May 2023
Response from Tianna RediResponse Specialist on May 27, 2023
Hello Polaris, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our areaSincerely, Tianna RediResponse Specialist

8/10 Good

Ronald, Norris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff support.
Stayed 1 night in May 2023
Response from Tianna RediResponse Specialist on May 9, 2023
Hello Ronald, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn MacClenny. It's great to hear that you were warm welcomed by the hospitality of our staff who went above and beyond to accommodate you. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Tianna RediResponse Specialist

4/10 Poor

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Chevanese RediResponse Specialist on May 28, 2023
Hello Andre,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 Excellent

Anida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Apr 2023
Response from Tianna RediResponse Specialist on May 2, 2023
Hello Anida,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sashauna RediResponse Specialist on Apr 17, 2023
Hello Theresa,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 Okay

Doug

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
ok for price point 80 but barely
Room needs work, staff was friendly.
Stayed 1 night in Apr 2023
Response from Sashauna RediResponse Specialist on Apr 9, 2023
Dear Doug,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. I was thrilled to see you were pleased with our friendly staff. However, the situation you described regarding the upkeep of the room not to your liking is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRediResponse Specialist

10/10 Excellent

Ronald, Norris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on Apr 28, 2023
Thank you for sharing your perfect rating with us, Ronald. Our staff at the Red Roof Inn MacClenny was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRediResponse Specialist

4/10 Poor

Francis

Close to I-10. Good mattress. Good cooling. No facial tissues. Loose toilet seat (I tightened by hand). No note pad and pen. No dial tone on phone. Light bulb out on wall light. Had to get one from office and install. Dog barking constantly from upstairs room starting 4:45AM. (Definitely not an official companion dog.) Stayed here two times. Never again. Will stay at Motel 6 up the street.
Stayed 1 night in Mar 2023
Response from Dannielle Rediresponse Specialist on Apr 4, 2023
Dear Francis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MACCLENNY. We are happy that our location was convenient for you due to it bei8ng close to I-10, the mattress was good, and good cooling, yet we are saddened that there was no phone is your room, light bulb was out, loud barking and the other issues mentioned. In regards to your feedback I will be notifying the hotel of the situation described to see how be your concerns can be addressed. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,DannielleRediresponse Specialist

4/10 Poor

Tia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was amazing!
Stayed 2 nights in Mar 2023
Response from Dannielle Rediresponse Specialist on Apr 2, 2023
Hello Tia,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN MACCLENNY are saddened to see your 2/5 score following your stay. We are happy to know that you were pleased with our amazing staff. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

6/10 Okay

Mandy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walls and doors could use some cleaning and there is no hairdryer
Stayed 1 night in Mar 2023
Response from Chevanese RediResponse Specialist on Apr 2, 2023
Dear Mandy,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of the doors and walls were less than satisfactory. In regards to the hairdryer, our rooms doesn't come with such amenity. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Chevanese RediResponse Specialist

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good but at present I didn't receive my $50 deposit. Any help with this inconvenience will be appreciated. Best regards
Response from Sashauna RediResponse Specialist on Mar 30, 2023
Dear Jose,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 4/5 score. In regards to your refund, I am pleased to inform you that you were reimbursed a total of 50.00, however it may take up to 7 to 14 business days to reflect into your account. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRediResponse Specialist

8/10 Good

Torsten

Liked: Cleanliness, property conditions & facilities
The room was clean but no breakfast after 7am.
Stayed 1 night in Mar 2023
Response from Xao RediResponse Specialist on Mar 28, 2023
Thank you for sharing your 4/5 score, Torsten. The team at the Red Roof Inn MacClenny were pleased to know that you liked our clean rooms. In relation to the lack of breakfast after 7 am, your feedback may be taken into consideration going forward.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,XaoRediResponse Specialist

10/10 Excellent

Shannon

Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on Mar 18, 2023
Hello Shannon,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, we would love to know what happened during your stay and where we can improve on our services, so please consider adding comment to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Martha

Stayed 2 nights in Mar 2023
Response from Sashauna RediResponse Specialist on Mar 14, 2023
Hello Martha,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Mar 2023
Response from Sashauna RediResponse Specialist on Apr 11, 2023
Hello David,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 3/5 score following your stay. Our aim is to provide provide the best customer experience, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to lay one's head
Comfortable and a great place to lay one's head
Stayed 1 night in Mar 2023
Response from Dannielle Rediresponse Specialist on Mar 9, 2023
Dear Bobby,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room being comfortable and a great place to lay ones head. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Rediresponse Specialist

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Red Roof Management RediResponse Specialist on Oct 14, 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Chevanese

6/10 Okay

WENDY, Bathurst

Traveled with family
Liked: Staff & service
The young lady at the front desk was excellent, very helpful and kind, informative.
Response from Toni-Ann RediResponse Specialist on Jan 6, 2023
Dear Wendy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Red Roof Inn MacClenny. We're happy that you enjoyed your stay and that you found our staff to be kind and Informative. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRediResponse Specialist

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient to the freeway. Fast and easy check in. Needs upgrades. Clean and safe other than that it appears to be waiting to be demolished.
Response from Toni-Ann RediResponse Specialist on Jan 6, 2023
Dear Robert,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn MacClenny. We're happy that you found our hotel to be clean, affordable and convenient to your needs.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRediResponse Specialist

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
What i think is that they need a vending machine for drinks.