Outdoor pool, pool umbrellas, sun loungers

Reviews of Auberge Chez Plume

4 out of 5
Auberge Chez Plume
Anse Boileau, Mahé Island

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property are amazing. I had to leave before breakfast was open so they made me a continental breakfast the night before so I would have something to eat before I leave. I did have to ask about the air conditioning as it had to be turned on centrally before it would work in my room, but again the staff were very accommodating and helpful.
Stayed 1 night in Feb 2024

4/10 Poor

Emmanuel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were very friendly and helpful. Property a bit old and exterior don’t look like pictures. Food too expensive also. Overall, it’s an affordable place and good for the price!
Stayed 2 nights in Nov 2022
Response from Michael on Nov 28, 2022
Hi Emmanuel,Many thanks for the review.

10/10 Excellent

Devang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Michael on Nov 2, 2022
Thanks so much for the wonderful score.We hope you enjoyed the stay as much as we enjoyed hosting you.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Short layover
Short but very relaxed stay. Not much to see or do outside the property. A bit noisy being next to a road.
Stayed 1 night in Dec 2021
Response from Michael on Dec 9, 2021
Hi and thanks for the review and score. Hopefully we can welcome you back again in the future. Thanks again!

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel
Stayed 1 night in Aug 2021
Response from Michael on Aug 30, 2021
Hi William, Thanks so much for the positive review and rating. The entire team really appreciate it, and we all look forward to welcoming you back again in the future to our little corner of paradise. Safe travels, and thanks again!

10/10 Excellent

Anie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is the perfect place for value and comfort.
The location is perfect, beach is only a few steps away, a supermarket is next door, and public transportation is only 2 blocks away. Small and intimate resort with its own restaurant serving a large variety of international dishes as well as pizza.
Stayed 4 nights in Feb 2020
Response from Michael on Mar 7, 2020
Hi Anie, Many thanks for the positive feedback. We hope you enjoyed the experience as much as we enjoyed hosting you, and we look forward to welcoming you or your friends back again soon! Again many thanks for taking the time to write.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute layout of pool and rooms, great food in restaurant with nice ambience
Stayed 5 nights in Mar 2019
Response from Michael on Apr 5, 2019
Hi, Thanks so much for taking the time to review us. We do hope you enjoyed it, and look forward to welcoming you back again soon!

8/10 Good

Neel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy rooms and great food
The restaurant is excellent and has a wide range of fish dishes. The rooms were clean and the hotel is walking distance to a bus stop and to the beach.
Stayed 4 nights in May 2018
Response from Michael on May 13, 2018
Hi Neel, Thanks so much for taking the time to review us, and we are really pleased that you enjoyed the Auberge experience. We hope to welcome you back again soon!

10/10 Excellent

E&B, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small friendly hotel close to beach
We really enjoyed our stay. We were celebrating our golden wedding anniversary and this hotel made the occasion very special for us. We also enjoyed the special meal/party event on New Years Eve. All the staff were very friendly and helpful
Stayed 9 nights in Dec 2017
Response from Michael on Jan 10, 2018
Hello Mr & Mrs Hargreaves, Thanks so much for the feedback, which we greatly appreciate. Also thank you very much for deciding to share your 50th wedding anniversary with us, we are so pleased we could make it a special experience for you. It's nice to know you enjoyed New Year with us. We do hope to have you here for another new year or simply another holiday some time in the future. Again, many thanks for the review.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
owner wont honour pre-paid booking.
horrible service, pathetic!!! booking was prepaid by hotels.com, but when we got there the owner said he sold our room to someone else. arranged another hotel for us to stay, on 2nd day he insisted we must go back to auberge. we refused, saying we cant pack n unpack everyday, spoils a holiday. after that he got his staff to keep pestering us to move back to his hotel. to top it all he didnt pay new hotel for our stay, only after police got involved did he sort it out. pathetic to say the least.
Stayed 3 nights in Dec 2017
Response from Michael on Jan 10, 2018
Hello sir, Thanks for your feedback, but I also feel we must explain the story with all facts, since some of what you have stated is not correct. 1. We did not oversell your room, we actually had a guest refusing to leave and insisting on staying in the room allocated to you, and which our staff wrongly allowed, at the same time as you were checking in. 2. Our staff offered you an alternative for one night, but when I arrived at the hotel, you had moved and I actually still asked the other guest to leave, since they had no booking. 3. When you came to see me an hour later, I suggested to you that you can move back, at which point you said no, you would prefer to stay at the other place. Even though you knew the other place had no space for you on the last night and you would have to move back to us, you insisted on staying there, so we allowed it. We paid your entire bill at the other location, even though it was more than what we were prepaid for ours. 3. You were additionally offered a free dinner, accepted our gesture with thanks, but then never had it. 4. You stayed the last night and when we spoke, you were satisfied with the outcomes. 5. At no time were the police EVER involved, and I challenge you to produce a police report supporting your claim, as stating something like this is completely false and could be considered slander. 6. I know all of this, and despite the fact you have posted this commentary anonymously, we understand who you are, as we do not have events like this very often and this is fresh around the new year period. We are sincerely sorry for the initial problem we had with your room on checkin, but also wish to state that we made every effort to satisfy your needs. The room you initially booked also remained empty during the time you stayed at the other location. Again we are sincerely sorry for your experience.

2/10 Terrible

Moses

Liked: Room comfort
Disliked: Staff & service
Absolute worst experience I have ever had.
Stayed 5 nights in Dec 2017
Hello Moses, Thank you very much for your feedback, although I feel it is important to fully tell the story of your stay so that our readers understand what transpired. You reserved accommodation with us prior to reserving your plane flights. You then could not make the full stay with us as your plane arrived two days after your stay with us began, hence these two nights were wasted on your part. At the real conclusion of your stay, you wanted to stay an additional night because again, you did not get the departure plane tickets right. We could not accommodate you on that last evening because we were already fully booked. You left when we found you accommodation nearby for your last night. We are sincerely sorry for your experience, but suggest that next time you take a holiday, you reserve your place tickets first before you book a hotel, so that you can get everything to correspond properly in order to enjoy your holiday.

4/10 Poor

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Expensive for what you get
The good: The owner, Michael, was really friendly and helpful. Our first room was right next to the road and they moved us. As recompense, we were given glasses of wine with dinner. He also printed out our boarding passes for us. He is planning a major upgrade and the place is charming with plenty of potential. The not so good: The websites we checked showed this guesthouse having a TV and coffee/tea making but it had neither. The TV was apparently a mistake by the website but the coffee/tea making was within the control of the owner. Parking was very limited. For the high price, it just didn't have the amenities I'd expect. WiFi was slow and kept dropping out. I wet shave and there were no basin plugs. These are minor things that wouldn't have bothered me at two thirds the price. Overall, if I scored out of 10, I'd say a 4.
Stayed 1 night in Aug 2017
Hi Adrian, Many thanks for taking the time to write a review. Best wishes, Michael

4/10 Poor

Orio, new zealand

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Deceiving in photos
Stayed a night and glad it wasn't longer. The staff were extremely lovely but that is where it ended unfortunately :/ Awkward flooring in the bathroom, an unstable toilet and a "double bed " that was two singles put together and uncomfortable . The crab soup and smoked fish salad were lovely but the eggplant fritters were in a soggy batter and the eggplant uncooked - not at all like the crispy ones we are used to at other locations around the island. Breakfast mediocre - unseasoned eggs and soggy bacon - the papaya jam was their saving grace. Great for a cheap option if you're going to mostly outside of the hotel doing activities but don't expect anything sensational and comfortable. Needs a huge refurbishment in general as it could have potential
Stayed 1 night in Aug 2017
Response from Michael on Sep 4, 2017
Dear Orio, Many thanks for taking the time to write a review. Kind regards, Michael

10/10 Excellent

Fiona, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great garden
Stayed here for one night on our way out of Mahe, and it was great. Our room was spacious and nicely furnished,with a great terrace to sit out on. Good restaurant on site, and we loved the garden, with its hammock and bright flowers. Beaches for swimming are a little distance, but it's a very easy bus ride to the beautiful bay at Port Launay. Staff were very helpful.
Stayed 1 night in Aug 2017
Response from Michael on Aug 27, 2017
Hi Fiona, Many thanks for joining us for the one evening, and we are so glad you enjoyed. We hope we will see you back again in the future.

10/10 Excellent

Kestutis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Great hotel and exceptional service. Onsite restaurant serves delicious and affordable food. Nothing special arouns, but close to nice beaches

10/10 Excellent

on honeymoon, Addia Ababa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Its a nice hotel with a home like feeling. The staff are very friendly. The mini markets next door are good access to buy snack and water. Exactly at 1.2km or 20min walk there is a beautiful beach. The place is not convenient to walk around and see other things because there is nothing to see around. So if you have a car its quite a cozy place to stay.

8/10 Good

Kristina

Traveled with partner
Liked: Staff & service, property conditions & facilities
Ein angenehmes kleines Hotel. Bequeme Betten, sauberes Badezimmer. Der Rest vom Zimmer könnte sauberer sein. Der Strand am Haus ist nicht so schön, aber mit einem Mietwagen ist das kein Problem. Gegenüber dem Hotel ist ein kleiner Parkplatz, wo immer ein Stellplatz frei war. Sehr familiär, da sich das Leben auf der kleinen Terasse vor dem Zimmer abspielt und man so mit anderen Gästen in Kontakt kommt (zwangsläufig). Der Pool ist sauber und angenehm temperiert. Das Frühstück ist einfach, aber frisch und es gibt jeden Tag andere Specials dazu. Die Angestellten sind motiviert und fröhlich. Alles ist sehr zwangslos und entspannt. Das angegliederte Restaurant bietet sehr gute Küche auf einer überschaubaren Speisekarte. Die Pizza ist wirklich gut. Zimmerservice ist auch möglich. Ich kann das Hotel als Ausflugsstützpunkt gut weiterempfehlen.
Stayed 9 nights in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
02 premières nuits de notre séjour Voiture de location a conseiller les transferts à Mahe sont chers. Séjour agréable
Stayed 2 nights in Dec 2022
Response from Michael on Jan 7, 2023
Salut Patricia,Merci beaucoup pour l'avis, nous l'apprécions vraiment.

6/10 Okay

In henrik

Liked: Staff & service
Stayed 2 nights in May 2022
Response from Michael on Jul 4, 2022
Many thanks for the score. Hoping to welcome you back again soon.

10/10 Excellent

Heidi

Stayed 1 night in Apr 2022
Response from Michael on Apr 16, 2022
Hi Heidi, We are so pleased that you enjoyed your experience with us, and we look forward to welcoming you back again soon!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and food was delicious (for breakky and dinner)
Stayed 1 night in Nov 2019
Response from Michael on Nov 27, 2019
Hi, thanks for the rating and the kind words. We hope to see you again soon!

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from Michael on Aug 15, 2019
Hi, Thanks so much for the positive review. We hope you enjoyed your experience at the Auberge and we hope to welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes einfaches Frühstück mit frisch zubereiteten Eiern, frische Früchte Gemütliches Bett Aufmerksamer Service falls mal etwas ist Schöner kleiner Pool
Stayed 2 nights in Jun 2019
Response from Michael on Jun 10, 2019
Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns sehr, dass Sie Ihre Erfahrungen mit uns in der Auberge gemacht haben und hoffen, Sie bald wieder bei uns begrüßen zu können!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not my kind of place, 4 starts? No way, location at fishermans beach, nothing in the area except a small supermarket. Small rooms and a small pool. I must admit that tje foood was very good
Stayed 1 night in Feb 2019
Response from Owner on Feb 24, 2019
Hello Anonymous, Thank you for taking the time to review us.

10/10 Excellent

Ernesto, Dubrovnik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel muy Creole y con las comodidades necesarias y un internet bueno tiene playa cercana aunque no es de las mejores de la isla pero esta situado en posición céntrica en la isla lo que les va a facilitar rápido acceso a cualquier playa.servicio:solo un hotel de esta naturaleza puede prestar un servicio tan bueno con caritas sonrientes todo el dia.,quede muy contento y volveré
Stayed 3 nights in Oct 2018
Response from Michael on Nov 2, 2018
Hola Ernesto, Fue un verdadero placer hospedarlo por unos días, estamos muy contentos de que haya disfrutado de la experiencia y esperamos darle la bienvenida en un futuro no muy lejano. Muchas gracias de nuevo por sus encantadores comentarios ...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for just one night, but the staff was extremely friendly, very nice food at he restaurant and a nice little pool in the garden.
Stayed 1 night in Mar 2018
Response from Michael on Mar 30, 2018
Thanks so much for taking the time to give us feedback. We really appreciate it, and are so pleased that you enjoyed your short time with us.

10/10 Excellent

Line Lyng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt lille sted med fransk islæt
Vi havde et dejligt ophold her, det er skønt sted med små, fine værelser og venligt personale. Der er også en pool, det vidste vi ikke, den er også ret ny, men nøj hvor det var lækkert. Den brugte vi hver morgen og nogle gange også inden vi spiste aftensmad i restauranten. Ejeren, Michael, er super flink og hjælpsom. Vi tog på et par dagsture bl.a. Til Barbaron og Anse Takamake ellers er der ikke så meget andet lige i området end en udemærket strand og det skønne hotel og gode restaurant. Vi spiste rigtig godt her :) og fik også en dejlig morgenmad her hver dag.
Stayed 4 nights in Feb 2018
Response from Michael on Mar 4, 2018
Hej linje Mange tak for dine venlige ord. Det er rart at høre, at du nød alle aspekter af Auberge herunder vores lækre menu, og vi håber at byde dig velkommen igen i fremtiden. Igen mange tak for at tage tid til at gennemgå os.

8/10 Good

Lucile, Saint-Pierre (Réunion)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très accueillant
Petit hôtel très sympa dans le quartier des pêcheurs de Anse Boileau. Chambre soignée et propre. Accueil chaleureux et restaurant de l'auberge très bon! Je recommande!!
Stayed 2 nights in Jan 2018
Response from Michael on Jan 24, 2018
Salut Lucile, Merci beaucoup d'avoir pris le temps d'écrire un commentaire sur l'Auberge. Nous sommes très heureux que vous ayez apprécié votre séjour et nous sommes impatients de vous accueillir à nouveau dans le futur.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Hi there, Many thanks for your rating.

6/10 Okay

Verified traveler

Disliked: Room comfort
guest house sul mare
si tratta di una guest house e non di un albergo. le cose essenziali presenti, ma per esempio manca il frigo bar nelle camere. letti comodi, personale cortese. durante il nostro soggiorno stavano interrando una piscina nel giardino, per cui un po' di disagio ma niente di più. carino il ristorante dove viene servita cucina creola e la colazione al mattino. gentili e disponibili i proprietari. la struttura si trova in un villaggio accanto ad un market e un ambulatorio medico. di fronte una spiaggia lunghissima che invita a belle passeggiate. la popolazione locale, sempre gentile e sorridente.
Stayed 5 nights in Dec 2017
Response from Michael on Dec 25, 2017
Ciao, Grazie mille per la preziosa recensione. È bello leggere che ti sono piaciuti molti aspetti del tuo soggiorno con noi. Solo per vostra informazione, completeremo l'aggiornamento delle camere con nuovi guardaroba e bagni nel nuovo anno, e metteremo un piccolo frigorifero in tutte le stanze. Ancora molte grazie per aver dedicato del tempo per farci conoscere la tua opinione. Cordiali saluti

10/10 Excellent

danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARAVILHOSA GERENTE DANIA
Adorei minha estadia em Chez Plume, apesar de ter tido um inconveniente com minha companhia (o que não tem nada a ver com o Hotel), a gerente Dania fez de tudo para me ajudar, procurando um outro hotel e até ligando para vários estabelecimentos. No final, acabei ficando no mesmo hotel, porém em outro quarto. Estava com dificuldades, porque não falo bem o Inglês, tinha perdido meu celular e meu cartão de crédito (viagem tem dessas coisas :/ ), a gerente foi o meu anjo, porque me deixou usar até o computador da empresa para falar com meus familiares. Ela também arrumou janta para mim após o encerramento da cozinha (comida deliciosa) :P e providenciou um café da manhã pra mim porque sairia bem cedo, antes de iniciar o café da manhã do hotel. Até me acordar, porque não tinha nenhum despertador, a Dania fez, às 6h30 ! Resumindo, eu poderia ter odiado minha estadia por conta de tantas coisas desagradáveis que tinham acontecido comigo, mas fiquei tranquilo e ela fez de tudo para me ajudar em tudo o que lhe pedia. Um grande abraço para a Dania e um grande abraço a todos do CHEZ PLUME.
Stayed 1 night in Aug 2017

6/10 Okay

Edna

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2017
Hi Edna, Many thanks for the rating. If you have any feedback, you are welcome to share it with us in the future.