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Reviews of Hotel Santa Isabel

4 out of 5
Hotel Santa Isabel
Via Scalo 12, Malfa, ME

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great views and close to beach.
Excellent breakfasts, delightful staff and bright comfy rooms. A short walk to the beach.
Stayed 2 nights in Jun 2018
Response from Francesca on Jul 22, 2018
Hello, we are happy to have you as our guests. It is a pleasure to read your words and we thank you for the compliments. We look forward to having you again as our guests.

10/10 Excellent

don, Mill valley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Spit
Great to see all the islands

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel overlooking the sea. Fabulous location for drinks at sundown, with the complimentary snacks from the hotel! Room was nice if a bit strange as its effectively a small house over 2 floors. Cute though. Only negative was that we had to leave at 6am to catch our ferry and the hotel were unable to offer any breakfast to take with us, even though it was included in the cost of the stay. Even a croissant would have been nice.

4/10 Poor

Sarah, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly, unhelpful, poor experience.
If you expect comfort, friendliness and service do not stay at this hotel. My experience was terrible. To experience such a beautiful island as Salina, do not dilute your time at this hotel. Go for an apertivo, but by all means do not take a room.

6/10 Okay

Mari, London, UK

Liked: Cleanliness
Disliked: Staff & service
good, but could be so much better
Amazing location and the best terrace, perfect for relaxing and taking in the sea and beautiful sunsets. The rooms are big and comfy, but the space could be better used and more accessorized. The bathroom could have nicer products. Details in general are not looked after. Breakfast was badly organized, , with lack of serving cutlery, bowls and again small touches that could have made a huge difference. The aperitivo, which could be the best on the island just based on the location, was totally disappointing, I think I had the worst Aperol Spritz ever, and very pricey compared to better bars not far away. They need to get a proper bartender . This hotel has massive potential, but needs to be brought up a notch- or two. It helped that some of the staff had a friendly, helpful attitude. Unfortunately, some of them could do with a few more smile and some customer service training.

8/10 Good

Rafael

Liked: Room comfort
Disliked: Cleanliness
Beautiful Location
This hotel is located on top of a small beach that has a little bar with delicious sandwiches. The hotels restaurant has a stunning view and a very nice atmosphere at night. The room that I stayed was huge with 2 floors but the aspect was not so good, although the shower was very good, it did not had any light, that was a bit strange to me.

8/10 Good

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Nina, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The holiday is now several months in the past, but since I've visited a couple of hotels in the meantime, I just want to write a review to give this hotel credit.. First: cheers to the people who worked at the hotel - despite the fact that we stayed pre-season we got the full program and the full attention of the staff. The breakfast menu and also the possibilities for dinner are excellent. (Oh, and the Cocktails...!!) I can recommend this hotel especially to gluten-sensitive people - upon request, products by Scher are available for breakfast (they noticed me carrying my yellow package of bread..) and the waiters will explain to you which items of the breakfast buffet or dinner menu are suitable for you. And eventually the cook will make gluten free cake as well.. (Thanks!) The rooms are spacious and feature two levels, with sleeping area and bathroom on the upper level - the narrow staircase might not be everyone's case, we didn't have a problem with it - just a heads up. The hotel is located directly above a little bay, there is access to a pebble beach and the sunset views from the bar terrace are glorious! I wish we could have stayed longer, we (being a group of three people) were there a couple of days as first stop of our island hopping tour - I would definitely come back here if I would travel to Salina again.
Stayed 4 nights in May 2018

10/10 Excellent

Jørgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alex, Caltanissetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura situata in una delle piu' belle zone dell'isola accogliente personale disponibile con spiaggia molto vicina

6/10 Okay

Lies

Liked: Cleanliness

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good for a 3 star hotel
The hotel was at a very beautiful location close to the rocky Scario beach. There was an awesome view from the hotel's lounge bar. However, we weren't totally satisfied with our experience in Santa Isabel hotel, because we were expecting to be accommodated in a suite of a 4 star hotel (we were on our honeymoon), but instead we were taken to a standard room and we couldn't see the fourth star anywhere in the service or facilities. When we later mentioned that our room was not as expected, we were offered a refund, which was a good thing, but we would have appreciated that the staff would have suggested it since they admitted that our room was not as promised. The breakfast was quite typical - pastries and bread with sugar, jam, creme and chocolate options. There was noise from the traffic through the window of our room at night - even thought the hotel seems to be located at quite a remote area, the only road passes close by. However, if we would have expected a 3 star hotel, we would probably giving much better reviews now.

10/10 Excellent

laurence, paris

Liked: Cleanliness, room comfort
déçue par les parties communes ( gâchis!!)
situation idyllique .. près de la crique .. chambre très bien ...par contre les parties communes sont laissées à l abandon ( depuis notre dernier séjour il y a 3 ans) !! le salon et terrasse pour le déjeuner sont très sales. murs , sols ....cuisine vetuste et sale et les toilettes ( en 4 jours)n ont jamais été nettoyées ... poubelles pleines, mal odorants, cuvettes dégoutantes, pas de papier toilette, pas de lumière .... horrible .... le restaurant lounge est lui aussi à l abandon ... sols et mur dégoutants, personnel peu aimable et tapas ragoûtants ..... on a appris que le propriétaire voulait vendre depuis 1 an ..... donc investissement zéro

10/10 Excellent

Marisa&Carmelo, Modica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meravigliosa terrazza sul mare
Posto ideale per godersi il mare e la natura di Salina. Aperitivo magico al tramonto, ottima cena e colazione con brioches calde al mattino. Grazie al direttore ed alle sue collaboratrici per averci coccolati durante tutto il soggiorno. Il ristorante è sicuramente consigliato, prezzo accessibile e di livello superiore alla media di Malfa. Esperienza da ripetere.

8/10 Good

Antonio, Bologna, Italia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel per gli amanti del design etnico-minimale
Hotel sito nella zona più bella del comune di Malfa, Isola di Salina, ottimo per tutte le situazioni (coppie, famiglie, gruppo di amici): suite ampie e luminose, arredi in stile moderno etnico-minimale e spettacolare bar/ristorante (da assistere ad un tramonto dal bar!) a terrazzo sulla spiaggia di punta di Scario.

8/10 Good

Renaud

Liked: Cleanliness, property conditions & facilities
Hôtel agréable
La direction de l'hôtel est un peu distante, ne parle pas Anglais.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

JEROME, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le grand luxe
Nous avons été ravi de la suite que l'hôtel proposais. Situé en haut d'une falaise, la vue était magnifique... On peut d'ailleurs se baigner en bas de l'hôtel, il y a une plage de galets très jolie...le petit déjeune était très très bon, le personnel très sympathique et l'hôtel est a Malfa, la ville la plus jolie de l'île... Je ne peux donner d'avis sur le restaurant car il était fermer en septembre. Ce qui est sûr c'est qu'on est pas déçu.

4/10 Poor

Paul, Deutschland

Disliked: Staff & service
Laut Zimmeraushang hat das Hotel nur 3 Sterne
Von der Terrasse ( Frühstück/Bar ) herrliche Aussicht auf das Meer. Die Bilder im Internet müssen kurz nach der damaligen Renovierung entstanden sein. Das Hotel besteht aus 2 Stockwerken. Die unteren Zimmer sind nicht empfehlenswert, da dunkel und Aussicht auf Hinterhof. Die Zimmer sind von der Idee gut aufgeteilt, aber Fenster, und Dusche in einem schäbigen Zustand. Management bedarf einer Schulung in Freundlichkeit und Zuvorkommenheit. Frühstück sehr gut. Das Restaurant am Abend wirkt sehr unmotiviert und lädt nicht zum verweilen ein.

10/10 Excellent

GIANLUCA, MESSINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL SANTA ISABEL - SALINA
OTTIMA L'ACCOGLIENZA ALLA RECEPTION, GENTILEZZA E CORTESIA DA TUTTO IL PERSONALE DELLA STRUTTURA. COLAZIONE ABBONDANTE E CAMERE PULITE ED ELEGANTI NEL SUO GENERE IN NETTO CONTRASTO CON LA TRADIZIONE EOLIANA. LO CONSIGLIAMO A TUTTE LE TIPOLOGIE DI CLIENTI. NOI CI RITORNEREMO.