Dear Chris,I'm sorry to hear about your experience. We strive to provide a better stay for our guests and apologize for not meeting your expectations. Your feedback is important to us, and we will work on improving the areas you mentioned.Best regards,JulianFront Office Supervisor

Dear Andrew,Thank you for your review! We're pleased to know that you had a positive experience. Your feedback is valuable to us and helps us continue improving our services. We hope to see you again soon.Best regards,JulianFront Office Supervisor

Dear Dawn,Thank you for sharing your experience with us. Unfortunately, we do not carry key cards, we carry physical keys in which you turn to lock your door. Please be honest with your future reviews. Additionally, we regret that the condition of the hotel did not meet your expectations. Your feedback is valuable to us, and we will address these issues to improve our service and facilities.Best regards,JulianFront Office Supervisor

Dear Alan,Thank you for sharing your feedback. We apologize for the inconvenience caused by the out-of-service jacuzzi during your stay. We understand how important this amenity is, especially after a long day of skiing. We regret that you were not informed of its status at the time of booking. We are working on improving our communication regarding facility availability to ensure a better experience for our guests in the future.Best regards,JulianFront Office Supervisor

Dear Peter,Thank you for taking the time to leave us a review. We're pleased to hear that you enjoyed our breakfast offerings during your stay, especially the variety of options available. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay in the future.Best regards,JulianFront Office Supervisor

Dear Bruce,Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found your room comfortable and clean, and that you were able to enjoy a good night's sleep during your stay. We apologize for any inconvenience caused by the condition of the hallway on the second floor. Please rest assured that we take your comments seriously and will address these issues promptly to improve the overall guest experience.We hope that despite these minor setbacks, you had an enjoyable stay with us. Should your travels bring you back to Mammoth Lakes in the future, we would be honored to welcome you back and provide you with a five-star experience.Warm regards,JulianFront Office Supervisor

Dear Robert,Thank you for choosing to stay with us again and for taking the time to share your feedback. We truly value your loyalty as a returning guest. Your suggestion regarding an upgrade is duly noted, and we appreciate your input as we continually strive to improve our facilities and services.We look forward to the opportunity to welcome you back again soon, and we hope to provide you with an even better experience in the future.Best regards,JulianFront Office Supervisor

Thank you for sharing your feedback, Kenneth. We appreciate your kind words about our staff and the amenities we offer. We apologize for any inconvenience caused by the condition of the property. Rest assured, we are continuously working to improve our facilities to enhance the guest experience. If you have any specific concerns or suggestions for improvement, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future for an improved stay.Best regards,JulianFront Office Supervisor

Dear Rylee,Thank you for taking the time to share your feedback with us. We're sorry to hear about the issues you encountered during your stay, including the condition of the hallway ceiling and the parking garage. Please accept our sincere apologies for any inconvenience caused.We appreciate your honesty, as it helps us identify areas for improvement. Rest assured, we will address these concerns with our team to ensure that they are resolved promptly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,JulianFront Office Supervisor

Thank you for taking the time to share your feedback, Dana! We're glad to hear that you found our staff friendly and your room comfortable. We apologize for any inconvenience caused by the broken Jacuzzi and the average breakfast experience. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for another convenient and enjoyable stay!Best regards,JulianFront Office Supervisor

Dear Larry,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your comments have been shared with our management team, and we will address them promptly to ensure that they are resolved to prevent any future inconvenience to our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,JulianFront Office Supervisor

Dear Kevin,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the hot water in the shower. Our maintenance team has been notified, and they will investigate the issue to ensure that it is addressed promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,JulianFront Office Supervisor

Thank you for your positive feedback, William! We're delighted to hear that you found our hotel to be a great family location. We strive to provide a comfortable and convenient stay for all our guests. If you have any suggestions or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you and your family back soon!Best regards,JulianFront Office Supervisor

Dear Sarah,Thank you for taking the time to leave us a review. We're delighted to hear that you found our hotel quiet and clean. Providing a peaceful and comfortable stay is always our priority. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back on your next visit.Warm regards,JulianFront Office Supervisor

Thank you for your positive review, Thomas! We're delighted to hear that you had a great experience during your stay with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!Best regards,JulianFront Office Supervisor

Dear Liza,Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff friendly and genuine, and that you enjoyed our breakfast offerings. We apologize for any inconvenience caused by the dated aspects of our property. Your comments will be taken into consideration as we continue to strive for improvements. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,JulianFront Office Supervisor

Dear Anthony,Thank you for your feedback. We're glad to hear that you found our staff to be friendly and that you appreciated the spaciousness of our rooms. We apologize for any inconvenience caused by the ongoing repairs and renovations. Your comments will be shared with our maintenance team to ensure that such issues are addressed promptly and efficiently in the future. We hope to have the opportunity to welcome you back for a more seamless experience.Best regards,JulianFront Office Supervisor

Dear Kara,Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If you have any further feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,JulianFront Office Supervisor

Dear Robert,Thank you for your excellent rating and for choosing to stay with us. We're thrilled to hear that you had a pleasant experience during your time here. If you have any suggestions or if there's anything we can do to enhance your future visits, please feel free to reach out. We appreciate your feedback and look forward to welcoming you back soon!Best regards,JulianFront Office Supervisor

Dear Venkat,Thank you for taking the time to share your positive feedback. We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,JulianFront Office Supervisor

Dear Sky,Thank you for the review!Best Regards,JulianFront Office Supervisor

Dear Thierry,Thank you for your feedback. We appreciate your comments on the room size and included breakfast. We apologize for any inconvenience caused by outdated facilities, limited parking, and the jacuzzi/pool closure. Your feedback is valuable, and we will address these issues to improve the guest experience. We hope to welcome you back for a better stay in the future.Best regards,JulianFront Office Supervisor

Dear Ru,Thank you for sharing your feedback following your recent stay with us. We appreciate the time you took to provide your review.It's important to us that all our guests have a comfortable and enjoyable experience, and we're sorry to hear that your stay fell short of expectations. We value your feedback and would like to learn more about your specific experience to address any issues you encountered during your time with us.If you're willing, please reach out to us directly so we can discuss your concerns further and work to resolve them. Your satisfaction is important to us, and we want to ensure that any issues you experienced are addressed appropriately.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,JulianFront Office Supervisor

Dear Ailian,Thank you for taking the time to leave a review. We apologize for the inconvenience you experienced with the hot water during your stay. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will work diligently to address the hot water issues to prevent similar occurrences in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us.Best regards,JulianFront Office Supervisor

Dear Jacob,Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you found your experience easy and convenient. We appreciate your feedback and hope to welcome you back again soon.Best regards,JulianFront Office Supervisor

Dear Mahafrin,Thank you for your wonderful rating! We're thrilled to hear that you had a pleasant experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,JulianFront Office Supervisor

Dear Carlos,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the jacuzzi and pool not being available during your stay. We understand how disappointing it can be when amenities are not in working order, especially when they were a significant factor in your decision to book with us. Your feedback is important, and we will do our best to ensure that such issues are addressed promptly. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,JulianFront Office Supervisor

Dear James,Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our pool facilities and the hot water in your shower.Your comments are concerning, and we take them very seriously. Rest assured, we will address these issues promptly to ensure a more enjoyable experience for our guests in the future.We appreciate your kind words about our spacious rooms and lobby. If there's anything else we can do to improve your stay or if you have any further concerns, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,JulianFront Office Supervisor

Dear Kathleen,Thank you for taking the time to leave a review of your recent stay with us. We're glad to see that you had a positive experience overall.If there's anything specific you feel we could improve upon to turn that 4 into a 5, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously strive to enhance the experience for all our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,JulianFront Office Supervisor

Dear Mari,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a great experience during your stay. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,JulianFront Office Supervisor

Thank you for the review!

Thank you for the review!

Dear Cami & Bella,Thank you for taking the time to share your feedback with us on Expedia! We're glad to hear that you found our property to be good.We appreciate your suggestion regarding the cleanliness of the carpets throughout the hotel. Please rest assured that we take your feedback seriously, and we will address this matter to ensure that our facilities meet the highest standards of cleanliness and comfort for our guests.Your feedback is invaluable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Dear Sopon,Thank you for sharing your feedback with us on Expedia! We're delighted to hear that you enjoyed our hotel's location.Ensuring that our guests have a convenient and enjoyable stay is one of our top priorities, and we're glad to know that our location met your expectations. If there's anything else we can do to further enhance your experience in the future, please don't hesitate to let us know.We appreciate your patronage and hope to welcome you back for another pleasant stay soon!Warm regards,JulianFront Office Supervisor

Dear Ran,Thank you for sharing your feedback with us on Expedia. We sincerely apologize for the shortcomings you experienced during your stay.It's disappointing to hear that our pool and dry sauna were not in working order and that the pool area did not meet your expectations in terms of cleanliness and maintenance. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.We also apologize for the breakfast items running out and the lack of prompt refill. Your feedback will be shared with our team to ensure that necessary improvements are made to avoid similar issues in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Warm regards,JulianFront Office Supervisor

Dear James,Thank you for taking the time to provide feedback about your recent stay with us on Expedia. We value all guest feedback as it helps us to continuously improve our services.We're sorry to hear that your experience was not fully satisfactory. If there are specific areas where we could have improved or if you have any concerns you'd like to address, please feel free to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Dear Kenny,Thank you for the review!

Dear EILEEN,Thank you for sharing your positive feedback with us on Expedia! We're thrilled to hear that you enjoyed your stay with us and that you appreciated our breakfast offerings.Providing a satisfying breakfast experience for our guests is important to us, and we're delighted to know that it enhanced your overall experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We appreciate your patronage and look forward to welcoming you back for another wonderful stay in the future!Warm regards,JulianFront Office Supervisor

Dear Heike,Thank you for your fantastic feedback on Expedia! We're delighted to hear that you enjoyed our breakfast offerings and found our location convenient for skiing.Ensuring our guests start their day off right with a delicious breakfast is a top priority, and we're thrilled that it enhanced your stay with us. Additionally, being close to the skiing area is a great perk, and we're glad you found it convenient.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay soon!Warm regards,Julian Front Office Supervisor

Dear Said,We're deeply disappointed to hear about your experience, and we apologize for any inconvenience caused by the poor conditions you encountered during your stay.Ensuring our guests' comfort and satisfaction is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and will immediately address any issues to prevent them from recurring in the future.If there are any specific concerns you'd like to share or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,JulianFront Office Supervisor

Dear Thomas,Thank you for taking the time to share your recent experience at the Shilo Hotel. We sincerely apologize for the inconveniences you encountered during your stay, especially considering your previous positive experiences with us.It's disheartening to hear that you faced issues such as no hot water, a broken hair dryer, a stain under the sink, and a lukewarm hot tub. Additionally, we regret the lack of food at breakfast, which is certainly not up to our usual standards.Please know that your feedback has been shared with our team, and we will work diligently to address these issues and prevent them from happening in the future. We value your loyalty as a returning guest, and we want to ensure that each visit exceeds your expectations.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,JulianFront Office Supervisor

Dear Thomas,Thank you for the review!

Dear Blake,Thank you for sharing your perfect rating with us on Hotels.com! We're thrilled to see that you had such a positive experience during your stay.Your satisfaction is our utmost priority, and we're delighted to know that we met or exceeded your expectations. If there's anything specific that made your stay memorable or if you have any feedback to share, please feel free to let us know.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,JulianFront Office Supervisor

Dear Jeremy,Thank you for taking the time to provide feedback about your recent stay with us on Expedia. We're sorry to hear that your experience fell short of your expectations.If there are specific areas where we can improve or if you have any concerns you'd like to address, please don't hesitate to reach out to us directly. Your feedback is valuable to us as we strive to enhance the experience for all our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,JulianFront Office Supervisor

Dear Jayne,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be clean and convenient during your recent stay.Your satisfaction is important to us, and we're pleased to know that we met your expectations in these aspects. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Dear Frances,Thank you for sharing your feedback with us. We appreciate your honesty and take your comments seriously.We understand the importance of providing a comfortable and modern experience for our guests, and we apologize if we fell short of meeting your expectations in this regard. Please know that we are continually evaluating opportunities for improvement, including upgrades and renovations to enhance our facilities.Your feedback helps us prioritize areas for improvement, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are making.If you have any specific suggestions or further feedback you would like to share, please don't hesitate to reach out. We value your input and are committed to ensuring a pleasant stay for all our guests.Warm regards,JulianFront Office Supervisor

Dear Tim,Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your recent stay.We understand your concerns regarding the condition of the hotel and the discrepancy between the room rate and the perceived value. Please know that we take your comments seriously and are continually working to address any maintenance issues and improve our facilities.We apologize for any inconvenience caused by the issues you mentioned, including the patched hole in the bathroom wall, missing grout in the bathroom tile floor, and the blocked emergency exit door. Rest assured, we are addressing these issues promptly to ensure the safety and comfort of our guests.Regarding the pool and hot tub, we apologize for any inconvenience caused by their closure for repairs. We strive to maintain our facilities to the highest standards, and unfortunately, occasional maintenance is necessary to ensure the safety and enjoyment of our guests.We appreciate your feedback and will use it to improve our services and facilities for future guests. If there is anything else we can do to make amends or if you would like to discuss your concerns further, please do not hesitate to contact us directly.Warm regards,JulianFront Office Supervisor

Dear Michaela,Thank you for taking the time to share your feedback with us on Hotels.com. We are pleased to see that you rated your experience with us an 8 out of 10.Your satisfaction is important to us, and we are glad to hear that you had an enjoyable stay overall. If there are any areas where we can further improve to make your experience even better, please feel free to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for another great stay in the future.Warm regards,JulianFront Office Supervisor

Dear Valued Guest,Thank you for sharing your positive feedback with us! We are delighted to hear that you found our rooms spacious and enjoyed the complimentary breakfast during your stay. It's also great to know that you found our location convenient.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations in these aspects. If there is anything else we can do to enhance your experience further, please don't hesitate to let us know.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Thank you for the review!