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Reviews of Hotel Hex

2.5 out of 5
Hotel Hex
Bello Horizonte frente, al centro, comercial Multicentro Las Americas, Managua

Reviews

8.2

Very Good

Rating 10 - Excellent. 178 out of 446 reviews" "
Rating 8 - Good. 162 out of 446 reviews" "
Rating 6 - Okay. 57 out of 446 reviews" "
Rating 4 - Poor. 27 out of 446 reviews" "
Rating 2 - Terrible. 22 out of 446 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alester

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Two observations, The room was excellent, except in the bathroom, the towel holder and tissue paper were broken and fell off several times. Even though the maintenance person came and tried to fix them, they were still falling out from the wall. Breakfast needs to be changed, and each day should have a variety. They were serving the same thing.
Stayed 7 nights in Apr 2024

10/10 Excellent

erika, levittown

Excellent stay, as always. Great breakfasts, service and air conditioning.
Stayed 8 nights in Apr 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Apr 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Improve
Stayed 1 night in Mar 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Fabiola

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son muy bonitas y las habitaciones confortables.

8/10 Good

Gabriel, Chichigalpa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improvement in the air conditioning units, some of them are noisy. Also, the hot water is not constant at times.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven, Inglewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non
Stayed 1 night in Mar 2024

6/10 Okay

Errol

Stayed 2 nights in Mar 2024

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel and close to many other stores.
Stayed 3 nights in Mar 2024

10/10 Excellent

Yen-Linh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast included with Expedia booking. Food was fresh and nicely prepared. Rooms clean, staff helpful!
Stayed 1 night in Mar 2024
Response from Reservaciones Hex on Mar 6, 2024
Hello, we greet you from Hotel Hex, we are pleased to know that your stay has been satisfactory, we work day by day to provide the best of services, we appreciate your comment which is very important to us.

10/10 Excellent

Dunstan, Riviera beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the best place in Managua in my opinion.
Stayed 4 nights in Feb 2024
Response from Reservaciones Hex on Mar 6, 2024
Hello, we greet you from Hotel Hex, we are pleased to know that your stay has been satisfactory, we work day by day to provide the best of services, we appreciate your comment which is very important to us.

10/10 Excellent

Dunstan, Riviera beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a great place to stay in Managua. Great location next to the shopping mall available transportation nice pool and great breakfast in the morning.
Stayed 3 nights in Feb 2024
Response from Reservaciones Hex on Mar 6, 2024
Hello, we greet you from Hotel Hex, we are pleased to know that your stay has been satisfactory, we work day by day to provide the best of services, we appreciate your comment which is very important to us.

8/10 Good

Caridad

Me.gusto la tranquilidad
Stayed 1 night in Feb 2024
Response from Reservaciones Hex on Mar 6, 2024
Hello, we greet you from Hotel Hex, we are pleased to know that your stay has been satisfactory, we work day by day to provide the best of services, we appreciate your comment which is very important to us.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to start your exploration of Managua
Stayed 6 nights in Feb 2024
Response from Reservaciones Hex on Feb 23, 2024
Muchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

6/10 Okay

Annie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Reservaciones Hex on Feb 23, 2024
Muchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

10/10 Excellent

Kenway

Traveled with group
They have the best breakfast ever
Stayed 1 night in Feb 2024
Response from Reservaciones Hex on Feb 23, 2024
Muchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservaciones Hex on Feb 23, 2024
Muchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

10/10 Excellent

LEYLA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Jan 2024
Response from Reservaciones Hex on Feb 23, 2024
Muchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

4/10 Poor

Manuel

Disliked: Property conditions & facilities, room comfort
Room so small and AC not working at all, so hot inside room, I had to complain because one side under bed was damaged ( part broken ), staff very friendly, breakfast so delicious
Stayed 1 night in Jan 2024
Response from Reservaciones Hex on Feb 23, 2024
Hello, thank you very much for staying with us, we are very sorry that your stay was not satisfactory, we apologize for the inconvenience and we let you know that we will take each of your suggestions into account, we will strive to be better and provide the best of services to our guests.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estado era absolutamente increíble fuera de este mundo. Se lo recomendaría a cualquiera. Gracias a todo el gran personal.
Stayed 3 nights in Jan 2024
Response from Reservaciones Hex on Feb 23, 2024
Muchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

10/10 Excellent

Elton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Reservaciones Hex on Feb 23, 2024
Muchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

10/10 Excellent

Maria Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reservaciones Hex on Feb 23, 2024
uchas gracias por tu comentario, agradecemos te hayas hospedado con nosotros y hayas disfrutado tu estadía.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2023

2/10 Terrible

Sakattar

Stayed 1 night in Dec 2023
Response from Reservaciones Hex on Feb 23, 2024
Hello, thank you very much for staying with us, we are very sorry that your stay was not satisfactory, we apologize for the inconvenience and we let you know that we will take each of your suggestions into account, we will strive to be better and provide the best of services to our guests.

2/10 Terrible

DAVE F

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room we’re full of bed bugs it’s we’re terrified I need to go to the doctor for treatment I will take this case with my lawyer.
Stayed 3 nights in Nov 2023
Response from Reservaciones Hex on Nov 25, 2023
Hello Mr Dave F, an apology, we are going to investigate carefully what you are telling us and we are going to take all the necessary measures.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk girl went super nice and process to check in super easy. Thanks
Stayed 2 nights in Nov 2023
Response from Reservaciones Hex on Nov 18, 2023
Hola Sr Eduardo, de parte de Hotel Hex queremos agradecer su comentario el cual es de mucha importancia, nos da mucha mucho gusto saber que su estancia con nosotros ha sido satisfactoria, seguiremos trabajando mucho para brindar siempre un servicio de calidad.

4/10 Poor

Milton

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Reservaciones Hex on Nov 18, 2023
Hola Sr Milton, de parte de Hotel Hex queremos agradecer su comentario el cual es de mucha importancia, nos da mucha pena saber que su estancia con nosotros no ha sido satisfactoria y nos disculpamos por algún inconveniente que haya tenido. vamos a poner nuestro mayor empeño en seguir mejorando día con día.

2/10 Terrible

Margarita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I had a bad experience at the restaurant wanted more plantain I was denied the server just said no more was very unfortunate since I paid for my meal
Stayed 2 nights in Nov 2023
Response from Reservaciones Hex on Nov 15, 2023
Hello Miss Margarita, on behalf of Hotel Hex we request an apology for this inconvenience, we are very sorry for you that due to this inconvenience you have not enjoyed your stay, we will work on this to improve and be able to continue providing quality service to all our guests.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Nov 2023
Response from Reservaciones Hex on Nov 11, 2023
Hola Sr David, de parte de Hotel Hex agradecemos mucho su comentario, le hacemos saber que su opinión es muy importante para nosotros. nos da satisfacción saber que su estancia fue bastante satisfactoria. seguiremos trabajando mucho para brindar el mejor de los servicios.

10/10 Excellent

Mabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very accessible
Stayed 1 night in Oct 2023
Response from Reservaciones Hex on Oct 31, 2023
Hola, de parte de Hotel agradecemos su comentario, nos da mucho gusto saber que su estancia con nosotros fue satisfactoria. seguiremos trabajando para brindare le mejor de los servicios.

4/10 Poor

stefano, reno

Stayed 1 night in Oct 2023
Response from Reservaciones Hex on Nov 15, 2023
Hello Mr. Stefano, on behalf of Hotel Hex we appreciate the time you took to leave us a comment. We are very sorry that he did not enjoy his stay with us, we apologize for everything that happened and that he disliked and we let him know that we will work very hard to provide quality service.

2/10 Terrible

stefano, reno

Stayed 1 night in Oct 2023
Response from Reservaciones Hex on Nov 15, 2023
Hello Mr. Stefano, on behalf of Hotel Hex we appreciate the time you took to leave us a comment. We are very sorry that he did not enjoy his stay with us, we apologize for everything that happened and that he disliked and we let him know that we will work very hard to provide quality service.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy of staff, the restaurant, and everything else!
Stayed 3 nights in Sep 2023
Response from Reservaciones Hex on Oct 20, 2023
Hola Sr Leonardo, de parte de Hotel Hex Agradecemos su comentario, nos da gusto saber que ha disfrutado de su estadía. seguiremos trabajando cada día para brindar el mejor de los servicios.

8/10 Good

Ileana

Stayed 3 nights in Oct 2023
Response from Reservaciones Hex on Nov 4, 2023
Hola Srita Ileana de parte de la familia Hex agradecemos mucho su comentario, nos llena de alegría saber que su estancia en nuestro hotel ha sido satisfactoria. seguiremos trabajando para brindar el mejor de los servicios.

10/10 Excellent

Ennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It was amazing i enjoyed every day of my stay at your hotel
Stayed 13 nights in Aug 2023
Response from Reservaciones Hex on Sep 14, 2023
Hello mr Ennis, on behalf of Hotel Hex we thank you for staying with us, we let you know that your comment is very important as it helps us improve.We will continue working to always provide the best services.

6/10 Okay

Nelson

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel needs maintenance .staff was great.they should switch their breakfast to many days of the same food.
Stayed 5 nights in Aug 2023
Response from Reservaciones Hex on Sep 6, 2023
Hello Mr. Nelson, on behalf of the Hex Managua hotel, we appreciate that you have stayed with us, we apologize if your stay was not entirely satisfactory, we will take your recommendations into account to continue improving.

10/10 Excellent

FRANKLIN

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good for trip
The Team of the hotel has an Excelent Service
Stayed 1 night in Aug 2023
Response from Reservaciones Hex on Aug 31, 2023
Buenos días sr Franklin, de parte de Hotel Hex agradecemos su comentario, nos da mucho gusto saber que su estancia en nuestro establecimiento su satisfactoria, seguiremos trabajando mucho para brindar el mejor de los servicios.

8/10 Good

Roberto Jose

Liked: Cleanliness, staff & service
The room was small and pool unclean but the staff and service were great. Cleanliness met my expectations.
Stayed 12 nights in Jul 2023
Response from Reservaciones Hex on Aug 6, 2023
Hello Mr. Roberto, on behalf of Hotel Hex we appreciate your comment, we are sorry to know that you could not enjoy our pool and that the room is very small, we will take your comment into account to continue improving and provide the best of services.

10/10 Excellent

Yader Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the staff very helpful and very niceb
Stayed 1 night in Jul 2023
Response from Reservaciones Hex on Aug 4, 2023
Buenas tardes, Sr Yader de parte de Hotel Hex le agradecemos su comentario, no da gustos saber que su estadía fue satisfactoria, seguiremos trabajando para seguir brindado el mejor del los servicios.

10/10 Excellent

Wilna

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Reservaciones Hex on Aug 2, 2023
Buenos días estimada, de parte de Hotel Hex Managua agradecemos su comentario, nos da gusto saber que su estadía fue satisfactoria.

8/10 Good

Luis

Traveled with group
Liked: Cleanliness, staff & service
I stayed for one night. Staff was attentive and very professional. Had issues with the Wi-Fi when I walked into the room, however the front desk staff got on it and resolved the issue quickly and professionally. Thanks for a great stay.
Stayed 1 night in Jul 2023
Response from Recepción Hex Managua on Jul 21, 2023
Hola Sr Luis, de parte de Hotel Hex Managua le damos las gracias por hospedarse con nosotros, nos da gusto saber que su estadía fue satisfactoria, vamos a seguir trabajando para brindar el mejor de los servicios.

6/10 Okay

Luis

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Recepción Hex Managua on Jul 21, 2023
Hola Sr Luis, de parte de Hotel Hex Managua le damos las gracias por hospedarse con nosotros, nos da gusto saber que su estadía fue satisfactoria, vamos a seguir trabajando para brindar el mejor de los servicios.

10/10 Excellent

Giovanni

Stayed 3 nights in Jul 2023
Response from Recepción Hex Managua on Jul 21, 2023
Hola Sr Giovanni de parte de Hotel Hex Managua le queremos dar las gracias por hospedarse con nosotros, estamos agradecidos por su comentario y nos alegra saber que su estadía en nuestro Hotel fue satisfactoria. seguiremos trabajando para brindar el mejor de los servicios.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not worth the price go somewhere else
Stayed 7 nights in Jun 2023
Response from Reservaciones Hex on Jul 9, 2023
Hola Sr Luis , de parte de Hotel Hex Managua agradecemos su comentario que es de mucha importancia para nosotros, lamentamos mucho que su estadía no fue muy agradable, le pedimos una disculpa por si tuvo inconvenientes y le dejamos saber que vamos a trabajar mas para mejorar en todo lo que nos hace falta.

10/10 Excellent

Grace

Stayed 5 nights in Jun 2023
Response from Reservaciones Hex on Jul 9, 2023
Hola Srita Grace, de parte de Hotel Hex Managua agradecemos su comentario que es de mucha importancia para nosotros, nos da gusto saber que disfrutó su estadía con nosotros, le hacemos saber que vamos a seguir trabajando para ser mejores.

8/10 Good

Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Reservaciones Hex on Jul 3, 2023
Hola Lizeth, de parte de Hotel Hex Mangua, agradecemos su comentario el cual es de mucha importancia para nosotros, dos da gusto saber que su estadía fue satisfactoria, vamos a seguir trabajando para seguir brindando el mejor de los servicios.

10/10 Excellent

Wilna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jun 2023
Response from Reservaciones Hex on Jun 21, 2023
Hola, muchas gracias por su comentario, de parte de Hotel Hex nos da gusto saber que su estadía fue satisfactoria. seguiremos mejorando día con día para seguir brindando el mejor de los servicios.

10/10 Excellent

Wilna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Reservaciones Hex on Jun 21, 2023
Hola Srita Wilna, de parte de Hotel Hex agradecemos su comentario el cual es de mucha importancia para nosotros ya que nos ayuda mucho a seguir mejorando, para ofrecer el mejor de los servicios. nos da gusto saber que su estadía fué satisfactoria.

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend to my friends and family to check in in this Hotel, what I loved the most is the convenience of being close to commercial business district and restaurants.
Stayed 7 nights in May 2023
Response from Reservaciones Hex on Jun 6, 2023
Hola Sr Howard, de parte de Hotel Hex agradecemos su comentario el cual es de gran importancia para nosotros. nos da gustos saber que su estadía fue satisfactoria. seguiremos trabajando para brindar siempre el mejor de los servicios.