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Reviews of Go Hotels Ermita

3 out of 5
Go Hotels Ermita
1412 A Mabini Street, Ermita, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 146 reviews" "
Rating 8 - Good. 43 out of 146 reviews" "
Rating 6 - Okay. 31 out of 146 reviews" "
Rating 4 - Poor. 11 out of 146 reviews" "
Rating 2 - Terrible. 15 out of 146 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It so easy access to the heart of the city center. Staff are so friendly.
Stayed 3 nights in Apr 2024

6/10 Okay

Philippe

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed at the Go Hotels Ermita before, but I found that the room conditions have gone down too much even for the lower price. Additionally, I only had one working electrical outlet in my room, cold water in the shower, plus my room was just beside the elevator 1115 so very noisy all the time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert, Inverness

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Close to St. Luke’s and US Embassy.
Stayed 11 nights in Dec 2023
Response from Rosalyn Atienza on Dec 23, 2023
Dear Valued Guest,Greetings from Go Hotel Ermita,We appreciate you taking the time to leave us feedback. These are the reviews that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.Kind Regards,Rosalyn AtienzaDuty Manager

6/10 Okay

Alvin

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It was unique coz free stuffs you need to pay… like toothbrush, toothpaste and hotel slippers there’s a charge. Not like the other go hotel. It was cleaner and have free of stuffs as mentioned above except no hotel slippers.
Stayed 1 night in Sep 2023
Response from Rosalyn Atienza on Sep 26, 2023
Greetings from Go Hotel Ermita,We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every guest.Please feel free to me personally with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Kind Regards,Rosalyn AtienzaDuty Manager

10/10 Excellent

Aileen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible & Clean
Stayed 1 night in Sep 2023
Response from Rosalyn Atienza on Sep 20, 2023
Dear Valued Guest,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Kind Regards,Rosalyn AtienzaDuty Manager

8/10 Good

Pau

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spontaneous Stay
We have an appointment at US Embassy, cellphones and other gadgets even an Apple watch and remote car keys are not allowed. Valuables were secured because they have a safety box/vault (it has an instruction on how to create your own code, OTP every use) This place is cozy and eco friendly (they give paper cups and they have water dispenser each level. It's just a spontaneous overnight stay at Go Hotels. 10 mins. booking on this app, and we're good. Nice, friendly and helpful staff. Highly recommended.
Stayed 1 night in Feb 2023
Response from Rosalyn Atienza on Feb 12, 2023
Dear Mr. Pau,Greetings from Go Hotel Ermita, Thank you for your review, we’re so glad to hear that you enjoyed your stay. It’s always great when we can help guests make the most of their time with us . Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Warm Regards, Rosalyn Atienza Duty Manager

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went smoothly with my stay. I missed reading the the property was a quarantine facility. They required a vaccination card. (I routinely carry mine when I travel.) Comfortable bed decent sized room with a safe.
Stayed 1 night in Feb 2023
Response from Rosalyn Atienza on Feb 12, 2023
Dear Ms. Chelsey,Greetings from Go Hotel Ermita, Thank you for your review, we’re so glad to hear that you enjoyed your stay. It’s always great when we can help guests make the most of their time with us . Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Warm Regards, Rosalyn Atienza Duty Manager

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
SMELL OF A VENT PIPE (Rat)
Room 1421 exhaust fan or vent does not operate and it is soooo dirty. There is no maintenance check on this one for sure. The smell of the room stinks like a rotten rat or a sewage canal from a pipe. Once you open the door, boom, vwalah! You may get used to it once you are immune to the smell but to those who are allergic, you will suffer. They let us stay in this room because they said there are no rooms available but when we arrived, there are many rooms in the hallway where left open and vacant.
1 vent fan not working
Stayed 1 night in Sep 2022

10/10 Excellent

isaac

Stayed 4 nights in Jul 2022

4/10 Poor

joseph

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is hotel hell. The manager was extremely rude. Rooms have paper thin walls or adjoining doors so you can hear everything in the next room. Absolutely terrible.
Stayed 1 night in Jul 2022

2/10 Terrible

Stephen

This was a quarantine hotel
Stayed 4 nights in May 2022

2/10 Terrible

Amelia

Stayed 5 nights in May 2022

2/10 Terrible

Francis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quarantine only facility, requesting a full refund as this was never mentioned prior to arrival at this facility.
Stayed 5 nights in Mar 2022

2/10 Terrible

John

Stayed 1 night in Feb 2022

2/10 Terrible

Robert

Traveled with family and small children, Business traveler
I was not allowed to check in. Because the hotel is being used only for quarantine, and we are not designated for Covid quarantine.
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveler

With the kind of limited amenities, the hotel should cost only a thousand or so. Room service assistance is however good. Another thing strange is that they did not allow us to go out to buy some stuff after we received our negative pcr test results. Other hotels I went to allowed us to already go out and stay one more day but out of our room quarantine.
Stayed 5 nights in Nov 2021

10/10 Excellent

Candy Claire

Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stay was nice but maybe some help with me, whom don’t know about WiFi password but overall I’m very satisfied with the employees. Thank you
Stayed 10 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found a little cockrouch on the floor
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Andrew, Jackson mich

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water in shower despite the sink hot water working. Evening or night. I let the desk guy know and he didn't seem to concerned
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, rooms are clean, courteous and helpful staff
Stayed 1 night in Dec 2019

6/10 Okay

ALEX

Disliked: Cleanliness, property conditions & facilities
Building conditions are no comparison with Hop Inn Makati. No room service for two days and the bathroom is very small
Stayed 4 nights in Nov 2019

2/10 Terrible

Tony

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
I will never recommend friends to stay der
Stayed 5 nights in Nov 2019

8/10 Good

Hans Viggo

Liked: Staff & service, room comfort
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are way too small. Not cleaned on a daily basis. No electrical outlets in bathroom. No internet. I dont care what they say, they have no internet that is usable. Works for texting and thats about all it will do. Cannot get email, cannot get to financial institution, cannot get to youtube, etc etc. left the necx morning. Could not cancel my stay because Expedia was unreachable.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

6/10 Okay

Mr.

Liked: Staff & service
Two small cocroaches in the toilet greeted me, which was disgusting.
Stayed 1 night in Sep 2019

6/10 Okay

thor

Traveled with group, Business traveler
Disliked: Staff & service
They need to imrpove delivery of housekeeping services. Staff are not quite accomodating. The facility is ok.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from CRD on Oct 18, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Cristina Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
Small room never came to clean never changed towels food was cold and changed 300 pasos per person workers were friendly
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Only good for overnight stay.
toilet bowl was choked and was never repaired as promised.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

They put me in a room next to construction work on other building...they were not full..sooo.. there were other rooms available on the other side of the buiding..happened lste at night..they must have known..too late to chsnge room..
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to the whole Customer Care Team! All were efficient and was willing to assist :)
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Very clean and elegant
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
No food service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler
Easy access to almost everything
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019