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Reviews of Greenhills Elan Hotel Modern

3 out of 5
Greenhills Elan Hotel Modern
No. 49 Annapolis Street, Greenhills, San Juan, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 95 out of 449 reviews" "
Rating 8 - Good. 197 out of 449 reviews" "
Rating 6 - Okay. 93 out of 449 reviews" "
Rating 4 - Poor. 37 out of 449 reviews" "
Rating 2 - Terrible. 27 out of 449 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mediatrix Paredes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience and location
Stayed 13 nights in Mar 2024

10/10 Excellent

Lee

Disliked: Amenities
The hotel is not very nice due to renovation.
Stayed 4 nights in Feb 2024

6/10 Okay

Lee

Traveled with partner
Liked: Staff & service, amenities
Ellan hotel is under construction
Stayed 4 nights in Jan 2024

8/10 Good

Dan Jewel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget yet decent place near greenhills
friendly and accommodating staff. i will surely be coming back. thanks
Stayed 1 night in Dec 2023

10/10 Excellent

Mediatrix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location
Stayed 10 nights in Nov 2023

6/10 Okay

Manuel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Near to almost everythings
Stayed 16 nights in Nov 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was good and clean
Stayed 7 nights in Oct 2023

10/10 Excellent

Maria Corazon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and dining
Stayed 7 nights in Sep 2023

10/10 Excellent

Teody

Stayed 1 night in Sep 2023

10/10 Excellent

Teody

Stayed 1 night in Sep 2023

10/10 Excellent

Manuel, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
First, I want to say the 7.8 rating on this property is false. Greenhills Elan Hotel Modern deserves 9.7 at a minimum. The property location is excellent, it is truly a 4 minute walk to the famous Greenhills Shopping Center, you don't to drive or catch a ride to explore the area. The room condition and view are excellent and almost at par with the pricey high end hotels. Check-in Check-out process was easy and smooth and hotel personnel are excellent. I just wish that there's a/c in the elevators and hallways and to not allow people who do not appear to be hotel guests hangout at the lobby (I noticed 2 individuals sitting at the lobby for more than 4 hours - I left and came back and the 2 guys were seated at the same place, guests will never sit at the lobby that long). Hot water needs to be improved as well as it was off and on. Nevertheless, my stay was great, loved the room, the view, the quiet ambience and the bed was very comfortable.
Stayed 1 night in Sep 2023

8/10 Good

LORNA

Traveled with family
Liked: Cleanliness, staff & service, amenities
second time stayed at Elan, breakfast paid is very good. walking distance to Green Hills shopping center, STAFF VERY FRIENDLY. Hoping next time I booked my stay will be in the 5th floor, their updated rooms. one problem when I booked on line it did not show there updated rooms. I have to phone several times directly to Elan receptions desk and was informed that they have newly renovated rooms and then nearing to my stay they cancelled my booking in the 5th floor stating that the renovations was not finished. Its good the room they gave me was new and not old except for the washroom. OVERALL I am pleased with the service. Quick and polite staff. planning to stay at Elan again for my next trip in spite of the back and forth email I got from upper management due to room cancellations. I hope Elan management will upgrade there advertisement in Expedia.ca regarding the rooms and beds not queen but twins.Hoping also that when i am phoning long distance someone will answer the phone. it keeps ringing.
Stayed 3 nights in Sep 2023

10/10 Excellent

Manuel, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located in the famous Greenhills shopping center and convenient dining options within and around the property. The room is true to the word "superior" and it out classes some more expensive hotels I have stayed in. Greenhills Elan Hotel has earned my business and as a frequent traveller to the country, this hotel is now my goto staycation place. Thanks Greenhills Elan Hotel for the superb accommodation and service.
Stayed 1 night in Sep 2023

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We at Elan Hotel Modern for 4 nights. we were greeted by Ms Dianne the Front reception Lobby Manager. She was par excellent and very courteous, her Staff of Nes, & Jas proved that Dianne was a superb Manager. Our room was looked after by Nikki and Parre and these guys were quite Cute leaving wonderful comical notes to me and my wife. the hotel itself was splendid , neat and clean. mMany of the previous adverse comments seem to have been taken care off... The only adverse point I could think of is the bath tub, It is not a required item rather poses a dangerous item in a slippery place especially for Senior Citizens.
Stayed 4 nights in Aug 2023

6/10 Okay

Gliceria

Stayed 3 nights in Jun 2023

4/10 Poor

Pedro

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location was the only plus.. Filthy shower/bathroom, dirty run down carpet with rodent (mouse) in room.
Stayed 3 nights in Apr 2023

10/10 Excellent

Benedicto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cold rooms & excellent staff
Stayed 6 nights in Apr 2023

10/10 Excellent

Mediatrix Paredes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the service from the security guards, staffs and the management. they are all very hospitable and accommodating. we have been recommending the hotel to iur friends and relatives. elan will be our one only hotel choice in the Philippines
Stayed 17 nights in Mar 2023

8/10 Good

famel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Rowell

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient close to shopping mall and nice and friendly staff.
Stayed 1 night in Mar 2023

8/10 Good

Roderick

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is a budget friendly hotel. Staff was helpful and courteous.
Stayed 1 night in Feb 2023

10/10 Excellent

Roderick

Stayed 3 nights in Feb 2023

4/10 Poor

Fernando

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel location is accessible to Greenhills Shopping Ctr. The hotel needs to be renovated. The lobby stinks of food and uninviting. The layout is not pleasing.
Stayed 7 nights in Feb 2023

4/10 Poor

Marilou

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We like the property being near to the shopping are and restaurants. We didn't like about the property was not the same the one on the website pictures. It's totally different.

4/10 Poor

Eric

Stayed 2 nights in Feb 2023

8/10 Good

Alejandro

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Its proximity to everything and the friendliness of the staff is what I am pleased about. What concerned me was the general feeling of the room especially the carpet. Also there was no cable TV, no Netflix. The WIFI was spotty and questionable. The AC unit was loud.

4/10 Poor

Angela, bellevue

8/10 Good

Tai, Saipan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful. The staff members are genuinely amazing and friendly. The restaurant was exceptional!

10/10 Excellent

Mediatrix

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
i like everything except for the noise in the balcony which is tolerable.

8/10 Good

ROMEO, Brisbane

Liked: Staff & service
Easy access to restaurants, shopping, & almost all commercial establishments. Hotel rooms need upgrades, amenities are minimal & construction noise nearby. Front desk staff & security personnel are very friendly & always helpful.
Stayed 2 nights in Oct 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel being close to Greenhills Shopping Center and close to many good restaurants. Staff were excellent.
Stayed 5 nights in Oct 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

milo, us of a

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Property was accessible, close to dining and shopping and entertainment. Did not like that there was no dinner service.
Stayed 1 night in Feb 2020

6/10 Okay

NP, QC

Traveled with partner
Liked: Staff & service
covenient to Greenhills shopping Typical tourist hotel mixed with condo units
Stayed 1 night in Feb 2020

6/10 Okay

Maria

Traveled with family
Ok
It was ok.
Stayed 2 nights in Feb 2020
Response from Greenhills Elan Hotel Modern on Feb 28, 2020
Dearest Guests, Greetings from Greenhills Elan Hotel Modern! Thank you for your positive 3 star rating, we are glad to know that you enjoyed your stay with us we do take pride in catering to our guest’s needs the best way we can. Hoping that you will grant us another chance to showcase our hospitality service to you once more. If you are visiting near our area again soon please don’t hesitate to call us. -Deanne Francisco Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Proximity to almost everything, shopping, restaurants, etc.
Stayed 2 nights in Feb 2020
Response from Greenhills Elan Hotel Modern on Feb 17, 2020
Dearest Guest,   Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Greenhills Elan Hotel Modern is indeed a great place to stay when guests have a day full of shopping activities and exciting visit around the metro. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. -Deanne Francisco Front Office Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for shopping. Staff is helpful and friendly. Room is goood
Stayed 4 nights in Feb 2020
Response from Greenhills Elan Hotel Modern on Feb 10, 2020
Dearest Guest,   Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Greenhills Elan Hotel Modern is indeed a great place to stay when guests have a day full of shopping activities and exciting visit around the metro. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. - Deanne Francisco Front Office Manager

6/10 Okay

Kotaro

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Carpet smells. Lock difficult to open with key card.
Stayed 2 nights in Feb 2020
Response from Greenhills Elan Hotel Modern on Feb 10, 2020
Dearest Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, I am extremely disappointed that we did not come anywhere close to your expectations, it is never intended that a guest should leave feeling disappointed. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please note that your comments are shared with all the managers and staff. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. - Deanne Francisco Front Office Manager

10/10 Excellent

Lissa, Texas

Liked: Cleanliness, staff & service
The staff and security was wonderful. The place was clean and neat. Breakfast was nice but could more food out to meet the need of everyone.
Stayed 3 nights in Jan 2020
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dear Ma'am/ Sir Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Also, we'll take note carefully the suggestions you just stated and share it with the departments involve. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. -Deanne Francisco Front Office Manager

4/10 Poor

NORA

Traveled with family
Disliked: Room comfort
Dissapointed
I'm very dissapointed hard to check in early you will wait the check in time exactly, requested toiletries takes too long and you will call again and again for follow up. Late Check out is only allowed for 30mins allowance.
Stayed 2 nights in Dec 2019
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dearest Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, I am extremely disappointed that we did not come anywhere close to your expectations, it is never intended that a guest should leave feeling disappointed. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please note that your comments are shared with all the managers and staff. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. - Deanne Francisco Front Office Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its close proximity to the Greenhills mall. Staff is helpful and courteous. Subterranean parking is not free anymore. You have to park at the Greenhills mall and if you stay for more than 2 weeks this really adds up. Elan should provide a spot for parking.
Stayed 17 nights in Jan 2020
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dearest Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, I am extremely disappointed that we did not come anywhere close to your expectations when it comes our Facilities, it is never intended that a guest should leave feeling disappointed. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please note that your comments are shared with all the managers and staff. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. - Deanne Francisco Front Office Manager

4/10 Poor

maria

Traveled with family
Needs to call every night I return to my room towels and no hot water..water is cold and did not realize it’s a condo/hotel...too many hassled, air conditioning is noisy and need to move to another room...
Stayed 8 nights in Jan 2020
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dearest Guest, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. The management would like to apologize for your unwanted experience. Rest assure that this untoward incident is not reflective of the high standard of service that we pride ourselves with and we hope that you will grant us another chance to provide you the best service in the future. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. -Deanne Francisco Front office Manager

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 12 nights in Jan 2020
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dearest Guest,  Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 4 star rating, We're happy to know that we were able to provide you with a good service. But we will be more glad to hear your comments during your next stay with us. Rest assured that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. Thank you very much. -Deanne Francisco Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here every time I’m in the Philippines. It is very close to the shopping malls and tiangge and all the wonderful restaurants. One thing changed, though, you have to pay for parking in their lot and if you stay for more than 2 weeks it adds up. (Totally disappointing).
Stayed 3 nights in Jan 2020
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dearest Guest, Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. However, we apologize about the parking spaces for we really had a limited slots available for our in-house guests and it comes on a first come, first serve basis. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. Thank you very much -Deanne Francisco Front Office Manager

8/10 Good

Bruce, Calgary

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Great staff and service. Rooms need more frequent vacuuming but are otherwise clean. I enjoy staying here
Stayed 7 nights in Jan 2020
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dearest Guest, Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Also, we'll take note carefully the suggestions you just stated and share it with the departments involve. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -Deanne Fransisco Front Office Manager

8/10 Good

Pinagpala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Greenhills Elan Hotel Modern on Feb 7, 2020
Dearest Guest,  Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 4 star rating, We're happy to know that we were able to provide you with a good service. But we will be more glad to hear your comments during your next stay with us. Rest assured that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. Thank you very much. -Deanne Francisco Front Office Manager

8/10 Good

Puyeth’s, Bahamas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more towels like hand towels and face towels in the bathroom.
Stayed 2 nights in Dec 2019
Response from GREENHILLS ELAN HOTEL on Feb 7, 2020
Dearest Guest, Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that somehow yo had enjoyed your stay at our hotel and that we were able to provide you with a good service. Also, we'll take note carefully the suggestions you just stated with regards to "towels" and share it with the departments involve. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. Sincerely, Deanne Francisco Front Office Manager

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything: shops, malls, hospital. Booked this primarily coz we are taking care of someone special in Cardinal Santos Medical Center and we need a place to stay, And turns out we really enjoyed our stay esp my niece. She loved the place. We will surely come again!
Stayed 2 nights in Dec 2019
Response from Greenhills Elan Hotel Modern on Jan 10, 2020
Dearest Guest, Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Greenhills Elan Hotel Modern is indeed a great place to stay when guests have a day full of shopping activities and exciting visit around the metro. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -Deanne Francisco, Front Office Manager-

6/10 Okay

Editha

Liked: Cleanliness
Disliked: Room comfort
Our stay was very pleasant , staff was very polite & friendly , room was very clean & nice , only one thing disappointed me . We complained about the aircon because it was not working well its too hot ! We ask The front desk for somebody to look at it while we are out ! When we came back that late at night we ask again if the aircon was fixed but the lady said she didnt know because it was it am shift that supposed to know . Any way we only have a fan running instead of aircon & no one fix it till we checked out !
Stayed 2 nights in Dec 2019
Response from Greenhills Elan Hotel on Jan 10, 2020
Dear Ms. Editha, Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. However, please accept our sincerest apologies with regards to the technical issue of our aircon. Also, we'll take note carefully the suggestions you just stated and share it with the departments involve. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. . We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -Deanne Francisco, Front Office Manager-

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Greenhills Elan Hotel on Jan 10, 2020
Dearest Guest, Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive rating, we're happy to know that we were able to provide you with a good service. But we will be more glad to hear your comments during your next stay with us. Rest assured that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. Thank you very much. -Deanne Francisco, Front Office Manager