Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom france

Nice hotel. Good location

Posted Oct 7, 2014
Hotel has great amenities. But the crew mainly f&b staff are not always willing to assist you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2014
Pros: Friendly staff great customer service
Location: Very close to green belt, glorietta, and SM
Staff is very professional from the airport pick up they continued to impress us.
3 out of 5
Recommended
by Carsten Vammenfrom Randers

5 stjernet hotel men en del på 3 stjernet niveau

Posted Oct 5, 2014 on Hotels.com
godt, men ikke noget specielt overhovedet som kan forventes af et 5 stjernet hotel i Asien.
5 out of 5
Recommended
for Couples
by Ed M.from Livermore CA

Close to Greenbelt.

Posted Oct 4, 2014 on Hotels.com
Impressed. Courteous service from welcoming to checkout. Close to shopping and eating places. Lots of options. Accommodations great. Buffet breakfasts overwhelming. Lots of selections. Take advantage of lounge in the lobby. Have a cocktail, wine, or beer and enjoy the entertainment. Definitely a place to stay in Makati.
3 out of 5
Recommended
for Couples
by Johnfrom Sandy, UT

HIdden fees

Posted Sep 18, 2014 on Hotels.com
We booked a room at 50% off from Hotels.com, when at the airport in Manila we were told they have an airport shuttle, thinking it was like the Marriott's free shuttle which is 5 minutes away. We didn't know it cost $56 dollar each way, we didn't find that out until we checked out. After arriving to the hotel we were told we needed to upgrade cause we had a 3rd person that required a roll away bed. I had mentioned that in the notes before I purchased the room They also charged us $33 extra dollars for the 3rd person. Next we were told that breakfast was free. We ordered the breakfast to go and found out that they charged us $78 for 3 people for eggs and pork (typical Filipino breakfast). The place was very comfortable, the room was very nice, service was spot on. I do not think I would stay there again for the amount of money we had paid.
5 out of 5
Recommended
for Business Travelers
by DJfrom Canada

Good hotel

Posted Sep 11, 2014 on Hotels.com
Overall is very good except not enough entainments (e.g. TV, newspaper) in Chinese.
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 11, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

a comfortable place with a convenient location

Posted Sep 11, 2014 on Hotels.com
a comfortable place with a convenient location
5 out of 5
Recommended
by クリスチャンバウティスタのファンfrom マカティ

優れた立地

Posted Aug 28, 2014 on Hotels.com
マニラの治安は正直怖いです。外国人がシティリゾートを堪能するなら、マカティ地区の滞在がベストです。その中でマカティシャングリラは完璧です。ホテルライフとグルメと買い物だけなら立地が最高です。アヤラやグリーンベルト、ランドマーク、SMなど1日では見切れない巨大なモールが目白押しです。宿泊はそれなりに高いけどシャングリラが安全で便利です。全て徒歩圏内です。ひとりで行ったので郊外には出ずに、毎日ホテルプールでくつろげました。休暇が取りづらい人でも、土日と1日の休暇あれば3日間でリゾート気分が満喫できます。旅慣れた人も、旅行社で空港とホテル往復の送迎だけは手配すべきです。空港クーポンタクシーでさえ、最後にはモメるのでおすすめしません。帰りはホテルタクシーでなくシャングリラのホテルカーを使うほうが、より安心です。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SanDiego

Nice hotel in a very sad city.

Posted Aug 25, 2014
Pros: Pretty, friendly
Cons: Horrible disinfectant smell in the carpet, which radiated into the entire room.
Location: Not much. A little shopping. Don't come here unless you need to. Don't waste time in the museums.
After our initial tour we pretty much stayed in the hotel.