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Reviews of New Camelot Hotel

3.5 out of 5
New Camelot Hotel
35 Mother Ignacia Street Diliman, Quezon City, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 65 reviews" "
Rating 8 - Good. 23 out of 65 reviews" "
Rating 6 - Okay. 16 out of 65 reviews" "
Rating 4 - Poor. 5 out of 65 reviews" "
Rating 2 - Terrible. 5 out of 65 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frankie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk through the mall opposite and there is an night club
Stayed 13 nights in Mar 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Joel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Nice and affordable. Need a bit of upgrading in facilities
Stayed 1 night in Aug 2023
Response from Ms. Len on Sep 25, 2023
Thank you Sir, see us again on your future bookings with us.

8/10 Good

Nicholas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A serene place to lodge in at a very affordable price. I I’ll definitely go back
Stayed 1 night in Jul 2023

8/10 Good

BISMARCK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

ALEXANDER

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Towfiq

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cold shower
No hot water so I left 5 hours later
Stayed 1 night in Dec 2022
Response from Camelot TEAM on Jan 10, 2023
Sorry for what happened, rest assured that we will check your concern.

10/10 Excellent

Towfiq

Stayed 2 nights in Oct 2022

10/10 Excellent

Ross George

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
All of the staff were amazingly friendly and helpful! The room, the restaurant and the pub with live entertainment was all 100 percent! I look forward to my next trip to the Philippines and if I am in the Manila area, I would certainly stay here!
Stayed 8 nights in Aug 2022
Response from Ms. Elena on Sep 29, 2022
Hi Sir Ross George, thank you very much!. We look forward to see you again. Stay safe.

6/10 Okay

MC, Chicago

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I like the location, price and staff service. The property urgently needs renovation.
Stayed 2 nights in Feb 2020

4/10 Poor

Mar, San Diego

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the place. The room is dirty and I saw small cockroach. I will never go there again.
Stayed 2 nights in Feb 2020

10/10 Excellent

marcelino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comportable
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

2/10 Terrible

Irene

Disliked: Staff & service, property conditions & facilities, room comfort
Everything is a mess!
The place is creepy. Everything in the room is old including the closet. The tv is SO blurry that you can't even see what you're watching. The reception old lady was mean and rude and judgemental. I could say she's talking about me and my friend checking in. She's not accommodating and approchable. The wifi which they advertise for free is NOT FOR FREE. You have to pay for it for like $2 per hour which is insane! I'm paying for the room for almost $40 for a night and everything is a mess! The only thing is good is the food. Even the sink of their bath thub is very hard to use. The water is dripping all over the floor. It's not clean and has a very bad engineering. I WILL NEVER RECOMMEND THIS PLACE. Bettee find other place guy, there's a lot cheaper and better. They also advertised the cancellation is for FREE but when you tried to cancel it, they won't refund it! Ridiculous people. #NeverAgain
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Idyllic but good for an overnight stay with such a low rate - needs to revamp up about services and amenities, modernize the rooms...
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Eric divino

Liked: Staff & service, room comfort
Comfortable
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good except no wifi or signal in room
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Stayed 11 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Expected More
It was ok. I have been here before when it was still the Old Camelot Hotel. I expected more from s remodeled hotel.
Stayed 1 night in Nov 2018

4/10 Poor

Angie, Caloocan City

Liked: Staff & service
First time to experience a hotel stay without toiletries available in the bath room, pillows are hard and lumpy and filthy inside, disgusting.
Stayed 2 nights in Nov 2018

10/10 Excellent

Terri, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay -shops and restaurants across the street and live band nightly-also very friendly staff.
Stayed 7 nights in Oct 2018
Response from Len on Nov 6, 2018
Thank you maam/sir!for staying with us, hope to see you again.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It is a great place to stay. It is newly refurbished which removes its seemingly old odour. Staffs are helpful, courteous.
Stayed 1 night in Sep 2018
Response from Len on Oct 6, 2018
Thank you sir! Hope to see you again.Have a great day!

10/10 Excellent

mary ann

Super happy
Its great and im always impressed with amazing food they serve...yummy delicious.very convenient on location too. Staffs are very accommodating too.
Stayed 2 nights in Aug 2018
Response from Len on Oct 6, 2018
Thank you maam mary ann!Hope to see you, hve a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall wonderful experience as usual, remains one of my favorite hotels, located in South Triangle, one one the best areas, private rooms, comfortable and a nice time, feels like you're a resident in a castle instead of a tenant in a hotel. The hotel has it's own quality restaurant and cafe or 7-11, restaurants, groceries and more in the mini mall at M Place right across the street. Restaurant food delivery right to your room from almost any local restaurant or fast food joint. Within a short walk or short taxi ride to anywhere.. shopping, many malls, attractions, restaurants, many forms of transportaion, tricycle, taxi, light rail within walking distance and the bus depots to anywhere is close by. Try the trinoma mall, basicly 5 floors of food choices, outdoor gardens and restaurants even on the top floor. Local celebrity sightings near the hotel, even as close as across the street at the Coffee Bean. Every posible food choice, even street food is on the same street or Pinay Ave behind M Place if you want to taste. Never disappointed with this hotel or the area.
Stayed 24 nights in Jul 2018
Response from Len on Oct 6, 2018
Thank you! Hope to see you again, hve a great day!

8/10 Good

Jena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Len on Jun 25, 2018
Hi!Ms. Jena, thank you and hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Close to everything we needed for our stay in the city. Restaurant was excellent food and well priced.
Stayed 2 nights in May 2018
Response from Len on May 31, 2018
Thank you, we are glad to hear that.

2/10 Terrible

建煇

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very old hotel,may be over 30 years,bed and old equipment ,dirty bed sheet&bath towel,wi-fi not availbably,no airport transportation,big difference with advertisement,it’s a hostel not a 3.5 star hotel
Stayed 3 nights in Mar 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not good for business travelers
Free Wi-Fi with good connection is only available in the check-in area. They don’t even have a work area nearby so you would have to sit in an old couch to work. You have to pay to be able to use the internet in your room, which I was told would not guarantee a good connection. The internet service was down for 3 days while I was there so I have to find a coffee shop in the area to send out important files.
Stayed 4 nights in Mar 2018

6/10 Okay

Aimee, Manila

Disliked: Property conditions & facilities, room comfort
Not really nice..
I didn't expect that the small single bed, usually its twin double bed, and also there is no complimentary toiletries especially toothpaste, shampoo & conditioner, you need to call them and they charge me double the price of srp. Its good to stay just to have lodging after my event but hopefully to improved their service & accomodations and also a renovation perhaps to not look like creepy & Scarry.. Thank you..
Stayed 1 night in Jan 2018
Response from camelothotel er on Jan 31, 2018
Good day! with regards to your concern, it was described that the bed are two single separate bed. Thank you and Godbless

6/10 Okay

Verified traveler

No free breakfast and wifi
Well the most important for travelers to have free breakfast and wifi for their guest. But unfortunately they are not included for online booking
Stayed 1 night in Jan 2018
Response from camelothotel er on Feb 1, 2018
good day! thank you for your feedback, we offer free wifi at the coffeeshop and frontdesk area, with regards to you concern, breakfast is available at the coffeeshop from 6 am up to 12mn but we can't include that to online booking since the rate is so affordable. thanl you and Godbless

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Great hotel concept but just rundown
Stayed 3 nights. First night told the staff the sink was leaking. They came looked and said it was where I had spilled water on the floor. The next day the leak got much worse and had to change rooms. Day two second room. Pull back the blanket to find horribly filthy sheets. Request new bedding and this seems to irritate the staff. Day three ask for clean towels and once again the staff is irritated. Suggestions to the owners renovate and repair issues and hire a staff that actually wants a job
Stayed 2 nights in Dec 2017

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

P, Vancouver, Canada

Liked: Staff & service, room comfort
Nice location friendly staff
Nice location friendly staff. Good for the price.
Stayed 7 nights in Nov 2017

10/10 Excellent

DELIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good experience and will go back and will refer my family and friends to stay there. Everything is there and it was a right choice we made to stay there.
Stayed 5 nights in Oct 2017
GOOD DAY MA'AM DELIA, HOPE TO SEE YOU AGAIN, THANK YOU AND GOD BLESS CAMELOT HOTEL, MS. ELENA AND FO STAFF

8/10 Good

mary ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BE OUR GUEST AND TAKE IT TO A TEST!
Its cozy,food is awesome,hotel ambiance is great with a touch of royalty experiences. One thing im not satisfied is their WIFI OFFERED. you get ripped off using their wifi:(
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very accessible, accommodating and efficient staff
It was awesome...The hotel is accessible and just in front of 7/11. I really appreciate the efficient staff even the security on duty was able to provide me a direction on my way to church and even gave me tips to have a cheaper mode of transpo. kudos!

8/10 Good

nenita

Liked: Property conditions & facilities
Disliked: Cleanliness
It helps when staff were helpful, nice and friendly, in which, they were. Only the room needs to be improved because as I mentioned above. Beddings/towels and garbage were not changed and collected for how many days, 'till I asked them. So as the toilet paper and soap were not replenished each day. Over all, it was ok.

4/10 Poor

Jennyfer

Disliked: Cleanliness, property conditions & facilities, room comfort
Locationis good
Creepy, old, smelly carpet.

10/10 Excellent

Morris, North Avoca NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay very much and will stay there again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Nice themed hotel, friendly helpful staff, convenient and close to malls, restaurants, grocery, access to transportation, taxi, tricycle, mrt. Attractions nearby. Felt like home.

6/10 Okay

KBonita, Malaysia

Liked: Cleanliness, staff & service, room comfort
Tudor Style Hotel
The hotel is good. When you enter, there is a nostalgic feeling because of the decors and appearance. Room is ok, pleasant to stay. Across the building have a shopping mall so it is accessible to get groceries if you feel like to. Very near to Quezon City Hall, about 5 minutes by taxi. It is a great location if you have appointments in there to avoid the traffic in the morning.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good
Good

8/10 Good

RP, Sacramento, Ca

Liked: Cleanliness, staff & service, room comfort
Decor is true to character, rustic but comfortable
Charming facad and lobby. Small but comfortable room. Nice flat screen tv, but too bad no remote control. The supply of towels was inadequate. Only two bath towels provide and no hand towels or wash cloths. Also no shampoo and conditioner provided. And no spare roll of toilet paper was provided until we asked for it. food menu is pricy for the location, but it is worth ordering room service for the convenience. Most of the food was delightful, but even though tasty, all meat dishes we tried were much too oily or greasy, and we tried most of them. Hotel staffs were very helpful, and service was very prompt and courteous. We spent a great deal of time in the hotel and enjoyed it very much. Karaoke was nice, but bring a flashlight or you won't be able to read the song titles and reference numbers. More table lighting would enhance the experience. Beware the distance from the airport is not as close as you might expect. It was a 2 hour taxi ride from the airport. We wanted to go to karaoke a second time, but they don't offer it every night, so a little disappointed in that. Overall, we were well pleased with the hotel. It was a good value

6/10 Okay

Verified traveler

Disliked: Staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Dungeon Bar
The only problem I had here was smoking in The Dungeon Bar. The live entertainment and drinks were good, but the customers smoking spoiled my experience. This is a very outdated practice in most countries.

8/10 Good

juliet A, New Jersey

Liked: Cleanliness, staff & service, room comfort
Good Entertainment, Served our purpose
Served our purpose close to places to dine & my medical visits at st Luke''s, too bad no free wifi & local calls. These free services are essential. Overall we had a pleasant stay. Staff very courteous. Towels, toiletries & blankets could be better.

6/10 Okay

June

Liked: Staff & service

8/10 Good

D, S.F. CA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice style of hotel
Great overall, nice decor, friendly staff, clean room, good food. Good location