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Reviews of Spark by Hilton Mansfield

3 out of 5
Spark by Hilton Mansfield
1228 Polk St, Mansfield, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 85 out of 170 reviews" "
Rating 8 - Good. 36 out of 170 reviews" "
Rating 6 - Okay. 16 out of 170 reviews" "
Rating 4 - Poor. 15 out of 170 reviews" "
Rating 2 - Terrible. 18 out of 170 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lewis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
The staff was very helpful and the hotel very convenient.
Stayed 4 nights in Jan 2024

10/10 Excellent

Charles

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

sheila, Plano

Liked: Staff & service
Stayed 3 nights in Nov 2023

2/10 Terrible

Umer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, had roches and dirty toilet. Room was dirty. No pillows.
Stayed 1 night in Nov 2023

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

LASHEKA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, and we will be back in the future. Thank you.

10/10 Excellent

LASHEKA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Love the waterfall at the front door.
Stayed 1 night in Sep 2023

2/10 Terrible

Bernard

Disliked: Cleanliness, property conditions & facilities
One of the Room didn’t have working tv or a shower curtain or a working phone
Stayed 2 nights in Aug 2023

2/10 Terrible

Keith, wasilla

Disliked: Cleanliness, staff & service, property conditions & facilities
The were overbooked and tried to stick me in a room with a leaky ac and wet carpet.
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Stayed 1 night in Jun 2023

2/10 Terrible

Rolanda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This facility was unclean in it’s entirety. The rooms were filthy. Rust and urine on the side of the toilet. Scuff marks and chipped paint on the walls. Rusted bathroom fixtures. Dirty headboard. Shower curtain had stains. Will never stay here again. Do not recommend

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Slight smell when you enter hallways and the room but I really think its from the AC and Louisiana humidity. Sprayed the vents with lysol and either it helped or we got use to smell. Overall good place to stay.
Stayed 1 night in Apr 2023

8/10 Good

Randal

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was really nice and polite went above and beyond. As soon as we arrived we had an individual meet us in the parking lot and asked for money.
Stayed 1 night in Apr 2023
Response from Ba'Sha on Apr 20, 2023
Dear Randal ,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Mansfield.Allow me to apologize on behalf of our hotel for failing to meet your expectaions on your recent visit. I am currently trying to see if local police will patrol our hotel regularly to avoid persons such as that whom asked you for money in our parking lot. Feedback from our guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no key for the rooms, so I had to leave the room door open or have the hotel attendant to unlock the door upon returning to the room. The room, I was anitially assigned to have a drainage problem in the sink and bathtub, also the shower head was not mounted properly. The room walls were tainted and the lamps and furniture were dirty as well. The one bright spot was the desk attendant, she was very friendly and she moved me to another room. The second room was better than the first. The furnishings definitely need to be upgraded.
Stayed 1 night in Mar 2023

2/10 Terrible

Nick

Disliked: Staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Rodney

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare check in
Given wrong room number at check in. Then hostess poinded on door at 3am saying something was weong with our credit card. Forced to go to lobby from 3 to 330am. Then she gave me somebody elses credit card and license. I am furious about this stay. I should not have to pay for this bullying behavior. Hotel.com is losing a gold member because of this stay.
Stayed 1 night in Mar 2023

4/10 Poor

Samantha

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not Poor but not great
The rooms had a terrible smell, and everything was very outdated, and the bathroom door handle was completely broken off. Needs work! I don't think it's had any maintenance since they opened. But the staff were very friendly :)
Stayed 1 night in Mar 2023

4/10 Poor

Roger

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. The front desk staff were very nice.
Stayed 1 night in Jan 2023

8/10 Good

Darla

Liked: Staff & service, property conditions & facilities

10/10 Excellent

tERI

Stayed 1 night in Nov 2022

4/10 Poor

Emily

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy. The carpet was sticky and there was food left in the fridge. the blankets had holes in them the rolling chair was missing a wheel.
Stayed 2 nights in Sep 2022
Response from Sha on Nov 23, 2022
Hello, I am greatly dissapointed to hear about these issues during your stay with us. I would like to apologize that we faliled to exceed your exspectations which is our entire goal for our guests. This will be addressed with the Housekeeping Department so that this is prevented in the future. Thank you for taking the time to tell us about your stay and i hope you consider giving us a chance to "make it right" by staying with us the next time you are in Mansfield ,LA.

10/10 Excellent

Zachary, Lamar

Stayed 3 nights in Aug 2022

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was outstanding!! The ladies were so nice they made sure our needs were met that we had everything we need. Will always go there when i am in Mansfield.
Stayed 1 night in Aug 2022

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel my 5th visit and still as the same as day one I actually like the scan card in doors. It was a good modern touch up.
Stayed 1 night in Jul 2022

8/10 Good

Josh

Liked: Staff & service
The sheets were stained on the bed
Stayed 1 night in Jul 2022

10/10 Excellent

lashonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The the lady that checked ys on was awesome Z. Very sweet am humble she was very nice ‘ June 24 she was amazing
Stayed 1 night in Jun 2022

2/10 Terrible

Reagan

Disliked: Property conditions & facilities
As I was checking in, the clerk asked me why I was in town which rubbed me the wrong way at the get-go because that’s none of their freakin business!! Then she proceeds to tell me: 1. All of our ice machines are out of order, there is no ice. 2. Our elevator is out of order, take the stairs. 3. Here’s a letter from the city of Mansfield advising you not to drink the water!! I say, well what am I supposed to do for drinking water?? She said well here, I can give you “A” bottled water. I said ONE bottle of water? Can I at least get two?? She says well I GUESS we can give you two! That’s when I was thinking WELL I GUESS I WON’T BE STAYING HERE AGAIN!! Now let’s get to the room part, the refrigerator was broke (so much for getting my bottled waters cool). The door to the television console would not close so you had to be careful walking by to avoid banging your knee on it. The room was certainly not super clean, just so-so. I don’t know what else is available in Mansfield Louisiana but you should avoid this place for sure.
Stayed 1 night in Jun 2022

4/10 Poor

Krystal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was so kind and helpful and the breakfast was pretty decent. The shower water was hit and the pressure was really good! Our room was muggy and hot and the AC just could not cool it off. We ended up propping the door open to get air from the hall. It was a pretty hot miserable night. The room was dingy and old. We probably won’t stay again.
Stayed 1 night in Jun 2022

10/10 Excellent

Anthony

Stayed 1 night in May 2022

8/10 Good

Conetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neatly done.
Stayed 2 nights in May 2022

6/10 Okay

Lonnie R.

Traveled with family
Liked: Staff & service
Most of the clientele was mostly oil field workers because of that yhings get dirty quickly not a bad place for an over night travel stop
Stayed 1 night in May 2022

2/10 Terrible

Cortney

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The most horrible stay EVER!!!!!! The hotel was horrible nasty water was brown for bathing , floor was nasty wet and soggy room had mildew and my family and I booked multiple rooms this weekend and they all complained about the nastiness! I will never stay at this room ever again the bedding was horrible comforter was ripped and looked old and nasty I could not sleep because I just itches all night it felt so yucky I wanted to say forget it and leave but it was so late and I had my children along with me. We woke up at 5 am and left totally skipped breakfast because of the room was that horrible I’m sure the food was not okay to eat. Staff had on bonnets at the desk while checking in I’m just not happy I paid for a very nasty sickening stay!
Stayed 1 night in May 2022

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and we'll kept room also the breakfast was good and hot.
Stayed 1 night in May 2022

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was musty, bed garments had white stuff on them. Floors (Carpeted) felt nasty to walk on, just a un-clean feeling all around, coffee maker was set-up in the bathroom.
Stayed 1 night in Mar 2022

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, staff is friendly , not a hot breakfast but it was good, Will stay again, need to add vending machines
Stayed 1 night in Feb 2022

10/10 Excellent

Anthony

Stayed 1 night in Jan 2022

10/10 Excellent

ROBERT l

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok nothing special
Stayed 2 nights in Dec 2021

6/10 Okay

Carolyn

Traveled with family
Liked: Staff & service
Nice place to stay
Room was clean and comfortable. Service was excellent. Front desk personnel was professional and friendly.
Stayed 1 night in Nov 2021
Response from Brian Davis Director of Operations Gap Hotels on Dec 6, 2021
Carolyn, Thank you so much. We really appreciate your business. Hope to see you soon!

10/10 Excellent

Teresa

Stayed 2 nights in Oct 2021

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Letitia on Oct 21, 2021
Thanks for you review! I am so pleased that you enjoyed your stay with us here at Comfort Inn. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Angelique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Oct 2021
Response from Letitia on Oct 21, 2021
Thanks for you review! I am so pleased that you enjoyed your stay with us here at Comfort Inn. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Justin

Disliked: Cleanliness, property conditions & facilities, room comfort
You have been warned
Wow, the pictures of this hotel are incredibly misleading. The hotel is in desperate need of remodeling, and it should be illegal to misrepresent a property like this. I am writing this at 2:30 in the morning, because I can not sleep due to the smell from the carpet and because my air conditioning is not working properly. The room is incredibly humid, it seems there is no ventilation whatsoever, my skin is clammy and my hair is standing on end. The location does not feel safe, and I am just very much regretting staying here.
Stayed 1 night in Sep 2021
Response from Letitia on Oct 21, 2021
Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that your stay will be Superb!

4/10 Poor

Joshua

Business traveler
Disliked: Cleanliness, room comfort
Hotel wasn’t very clean, bedbugs, got home one day door was open from housekeeping. Would not stay again.
Stayed 2 nights in Sep 2021
Response from Letitia on Oct 21, 2021
Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that your stay will be Superb!