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Reviews of Hotel Villa San Francisco

3 out of 5
Hotel Villa San Francisco
Finca San Francisco Parcela A, Marbella, Malaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DIANA, DPO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly friendly and my daughter absolutely loved the pool.
Stayed 1 night in Apr 2022
Response from Franklin Hotel VSF. on May 7, 2022
Thank you very much for your comments, we hope to see you again

10/10 Excellent

Debbie

Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Oct 2021
Response from Franklin Hotel VSF. on Oct 11, 2021
Good morning, it was a pleasure to have you in our Hotel, we hope to see you very soon and we are delighted to make your stay more pleasant. Greetings

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Great place. It's not walkable, but really worth the stay to take a cab up, especially at the price. Franklin (the guy who helps run it) is fantastic. I went back again.
Stayed 1 night in May 2021
Response from Franklin Hotel VSF. on May 19, 2021
Thank you very much for your comment, it was a pleasure to serve you, we hope to see you soon in our Hotel. Best regards.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Do not stay in this hotel. It is in the middle of nowhere- up a mountain. Not near the beach - 15 minutes in a car. They say there is a bar in the hotel- there isnt. The pool is indoor - downstairs in the hotel. In summer you could not go there . The staff lock the front gate behind you when you enter and leave the hotel. You have to ask permission to leave. There is no room service in the hotel. The worst hotel I have ever stayed in.
Stayed 5 nights in Jul 2019
Response from Hotel VSF on Mar 22, 2020
Gracias..........

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
When you drive to the Villa you can't help wondering 'where have we come'. This is a beautiful, stylish, clean and friendly small hotel. It's a good distance from everything and located in a quiet small valley with a gated entrance. You really need transport or taxis and if you have then without a doubt this is a definite gold star.
Stayed 3 nights in Sep 2019
Response from Hotel VSF on Oct 3, 2019
Muchas Gracias por sus comentarios..

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for a single night. We didn't want to be in the main built up area of Marbella but wanted to be close enough to get to the centre for a meal in the evening. There is no restaurant on site but they do serve breakfast. Room relatively spacious and quiet with a small outside terrace area. Manager/ concierge very helpful
Stayed 1 night in May 2019
Response from Hotel VSF on Aug 1, 2019
Muchas Gracias por su comentario

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Place is like a fortress on a hill.
Breakfast was very poor. The place is isolated on a hill. It is a shopping mall near but if you want to return night at the hotel the road is very dark and frightening. Only by taxi or uber you can turn back or your own car. Hotel is closed by a huge gate opened only by the staff of the hotel. It is like a fortress there.
Stayed 1 night in Jan 2019
Response from Hotel VSF on Mar 21, 2019
Gracias por sus comentarios, estamos trabajando en función de mejorar estos inconvenientes.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Hotel VSF on Oct 11, 2019
Muchas Gracias por sus comentarios

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel if you have a car
Great views over Marbella. Lovely staff always willing to please and very friendly.
Response from Hotel VSF on Oct 9, 2019
Muchas gracias por sus comentarios

6/10 Okay

ANDRE LUIS

Liked: Cleanliness
Distante, isolado, café-da-manhã muito fraco
hotel com localização distante do centro da cidade, necessita de carro para locomoção, pois não há transporte público perto. Pode melhorar com renovação. Café-da-manhã muito fraco.
Stayed 2 nights in Oct 2023
Response from Hotel Villa San Francisco on Nov 30, 2023
Gracias por su comentario

10/10 Excellent

Fermin Osvaldo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Franklin Hotel VSF. on Jun 17, 2022
Muchas gracias por su visita. Esperamos volvernos a ver muy pronto.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne alte Villa
Stayed 1 night in Dec 2021
Response from Franklin Hotel VSF. on Jan 21, 2022
Muchas Gracias .

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité prix
Je recommande cet hôtel au calme dans les collines à qq minutes en voiture du centre de Marbella et de la plage à un prix tout à fait correct. Belle terrasse avec belle vue, chambre petite mais propre et moderne, petit déjeuner copieux. Accueil sympathique. Belle piscine intérieure chauffée à 28°
Stayed 1 night in Nov 2021
Response from Franklin Hotel VSF. on Nov 22, 2021
Merci beaucoup pour vos commentaires, c'était un plaisir de vous accueillir dans notre hôtel, nous espérons vous revoir. Salutations Hôtel VSF

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Stayed 2 nights in Oct 2021
Response from Franklin Hotel VSF. on Nov 2, 2021
Muchas gracias por su comentario, esperamos que se repita pronto la visita. Saludos

8/10 Good

Örjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genomresa med övernattning
Att fint hotell för vår övernattning, Lite spännande väg att köra dit men mycket rent och fräscht på rummet och andra ytor
Stayed 1 night in Oct 2021
Response from Hotel VSF on Oct 10, 2021
Muchas gracias por sus comentarios

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hay polvo por todos los rincones, las instalaciones muy descuidadas, falta lumpieza, desayuno francamente malo, Lo siento por el propietario, que era lo unico que le pondria nota,,
Stayed 1 night in May 2021
Response from Hotel VSF on May 21, 2021
Sentimos mucho el no poder cumplir con sus expectativas, su opinión será muy tenida en cuenta.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Hotel VSF on May 17, 2021
Muchas gracias por sus comentarios, fue un placer poder atenderle. Gracias

10/10 Excellent

Beatriz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífica Experiencia
Magnífica experiencia. El hotel muy limpio y cuidado. El personal excepcional. La atención personalizada. Recomendado en todos los aspectos.
Stayed 1 night in Apr 2021
Response from Hotel VSF on Apr 29, 2021
Muchas gracias, fue un placer poder atenderla, esperamos verla pronto.

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel sympathique. Cadre agréable Petit déjeuner varié. Un peu loin du centre ville Parking de l’hôtel gratuit
Stayed 1 night in Sep 2019
Response from Franklin on Oct 7, 2019
Muchas gracias por sus comentarios, será un placer volver a tenerlo de visita en nuestro Hotel.

10/10 Excellent

Djibril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Hotel VSF on Aug 22, 2019
Muchas gracias por su visita

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha sido súper positiva! La amabilidad y atención inigualable! El entorno donde se encuentra ubicado es maravilloso. Quedamos muy satisfechas y encantadas con el servicio del hotel! Lo recomendamos.
Stayed 3 nights in Aug 2019
Response from Hotel VSF on Aug 17, 2019
Muchas gracias por sus comentarios, siempre es un placer el atender a clientes como ustedes. Saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Hotel VSF on Jun 24, 2019
Muchas gracias , ha sido un placer tenerlos en nuestro Hotel.

8/10 Good

Luiz Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom.
Hotel charmoso e a recepção excelente. O café da manhã é fraco. O problema é o acesso que fica escondido na rotatória, apesar da placa indicativa.
Stayed 4 nights in May 2019
Response from Hotel VSF on Jun 4, 2019
Gracias por sus comentarios

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ist etwas außerhalb, Auto ist von Vorteil. Ansonten alles in Ordnung. Zimmer waren modern und sauber. Fahrt nach Marbella Zentrum ca. 5 Minuten.
Stayed 1 night in May 2019
Response from Hotel VSF on May 26, 2019
Muchas Gracias por su comentario

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Hotel VSF on Apr 30, 2019
Gracias

10/10 Excellent

Carlos, Texas, EEUU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para relajar!
El hotel esta increible... Habia senal fuerte de wifi en las habitaciones. Solo que hace falta tener un coche porque esta muy lejos del centro de marbella. No se puede ir caminando.. Si no llevas un coche hara falta un taxi. 10 euros para bajar al centro y otros 10 para regresar.
Response from Hotel VSF on Oct 9, 2019
Muchas gracias por sus comentarios.