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Reviews of Riverside Hotel Marlborough

4 out of 5
Riverside Hotel Marlborough
20 Nelson St, Blenheim

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 334 reviews" "
Rating 8 - Good. 123 out of 334 reviews" "
Rating 6 - Okay. 42 out of 334 reviews" "
Rating 4 - Poor. 9 out of 334 reviews" "
Rating 2 - Terrible. 1 out of 334 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service !! Friendly and helpful. Great food and service from the restaurant. Thoroughly enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from Riverside Hotel on May 8, 2024
Hi Jodi Thanks for your kind words. looking forward to welcoming you again in future.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and very clean. As we checked in there were many staff doing a deep clean in the hallway. Staff was kind and professional. We didn't need much for our 2 night stay. One night we ate at the Sasa restaurant on property and it was some of the best authentic Japanese ever.
Stayed 2 nights in Feb 2024
Response from Riverside Hotel Marlborough on Mar 12, 2024
Hi Amanda, thank you so much for your review. We are glad that you enjoyed your stay. We will be very happy to have you as our guest again in your future.

8/10 Good

Kathy

Liked: Staff & service, property conditions & facilities
Nice property with friendly staff. Rooms need a bit of an update but clean and comfortable. Guest laundry available if you need it.
Stayed 3 nights in Feb 2024
Response from Riverside Hotel on Feb 23, 2024
Hi KathyThank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.

8/10 Good

BRYAN

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Only had a jug and small fridge.no toaster as well. No microwave.
Stayed 1 night in Jan 2024
Response from Riverside Hotel on Feb 23, 2024
Hi Bryan Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.

8/10 Good

Tania

Stayed 5 nights in Jan 2024
Response from Riverside Hotel on Feb 23, 2024
Hi TaniaThank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location, helpful staff, comfortable bed and a fantastic restaurant on site
Stayed 1 night in Jan 2024
Response from Riverside Hotel on Jan 17, 2024
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

6/10 Okay

Stuart

Traveled with partner
Liked: Staff & service
It was in a good location
Stayed 1 night in Jan 2024
Response from Riverside Hotel on Jan 17, 2024
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

MINORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a luxurious hotel with great value for money
I stayed for one night by myself. I was surprised by the spaciousness of both the parking lot and the room, which exceeded my expectations. Additionally, this hotel is located on the main street, which made transportation convenient.
Stayed 1 night in Dec 2023
Response from Riverside Hotel on Jan 17, 2024
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Riverside Hotel on Jan 17, 2024
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Sreekanth, Palo Alto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The well / recently updated condition of the hotel is far better than revealed in the photos of the property. The service was efficient and courteous. They have a lovely Japanese restaurant onsite that was full when we dined. People from outside also came in to dine. The pool and the bar were relatively small, but not that it bothered us. With a 2 bedroom (1 King, 2 Twins) configuration, my family of four had a comfortable stay. Only shortfall in my opinion would be if they used refillable, wall mounted soaps/shampoos instead of tubes.
Stayed 1 night in Jan 2024
Response from Riverside Hotel on Jan 17, 2024
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

8/10 Good

Sandi

Traveled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Riverside Hotel on Jan 17, 2024
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, very close to the middle of town. Easy check in, very clean and tidy room with a generously sized TV and a wall bracket so we could turn the TV from the wall to face the bed. Great service from friendly staff. Would definitely stay here again
Stayed 2 nights in Dec 2023
Response from Riverside hotel Marlborough on Dec 29, 2023
Hi JenniferThanks for reviewing our property. We are glad to know that you enjoyed your stay with us. We are always happy to welcome back in future.

8/10 Good

Hamish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Riverside hotel Marlborough on Dec 29, 2023
Hi HamishThanks for reviewing our property. We are glad to know that you enjoyed your stay with us. We are always happy to welcome back in future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Riverside hotel on Dec 29, 2023
HiThanks for reviewing our property. We are glad to know that you enjoyed your stay with us. We are always happy to welcome back in future.

8/10 Good

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Nov 2023
Response from Riverside hotel on Dec 29, 2023
Hi JayaThanks for reviewing our property. We are glad to know that you enjoyed your stay with us. We are always happy to welcome back in future.

10/10 Excellent

mark

Stayed 1 night in Nov 2023
Response from Riverside hotel on Dec 29, 2023
Hi MarkThanks for reviewing our property. We are glad to know that you enjoyed your stay with us. We are always happy to welcome back in future.

8/10 Good

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property and excellent value for money. I have no complaints whatsoever.
Stayed 1 night in Nov 2023
Response from Riverside hotel on Dec 29, 2023
Hi CaroleThanks for reviewing our property. We are glad to know that you enjoyed your stay with us. We are always happy to welcome back in future.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager was very friendly and helpful. Also the chef from the restaurant, kindly organised more seating for us when the restaurant was fully booked. Thank you.
Stayed 1 night in Nov 2023
Response from Riverside Hotel on Nov 21, 2023
Hi KathyThank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Riverside Hotel on Nov 21, 2023
Hi Nick Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kapil Kaushish on Nov 10, 2023
Hi JudithThank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

8/10 Good

Stacie

Stayed 2 nights in Oct 2023
Response from Kapil Kaushish on Nov 10, 2023
Hi StacieThank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed staying at this property. We were greeted by very friendly staff. They immediately organised an early check in for me so that I could complete work that needed doing. the room was lovely and clean, and the bed very comfortable. The restaurant onsite Sasa was 10/10 superb! I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Kapil Kaushish on Nov 10, 2023
Hi ChristineThank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Colin

Stayed 1 night in Sep 2023
Response from Kapil Kaushish on Nov 10, 2023
Hi ColinThank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

8/10 Good

Tony

Stayed 3 nights in Sep 2023
Response from Kapil Kaushish on Nov 10, 2023
Hi Tony Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Anjum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay here … staff so nice and let me check in early.. definitely staying again there
Stayed 3 nights in Aug 2023

10/10 Excellent

JOANNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers and cleaners and everybody was lovely nothing was too hard Jeff and Jo Watson
Stayed 7 nights in Jul 2023
Response from kerry on Aug 29, 2023
Thank you very much for choosing to stay with us.We hope to you afgain

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel close to town.
Lovely place. Friendly helpful staff. Comfy beds. Easy to walk into town.
Stayed 1 night in Aug 2023
Response from kerry on Aug 20, 2023
We are very pleased you enjoyed your stay

8/10 Good

Alex

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in new wing. very comfortable.
Stayed 3 nights in Jul 2023
Response from kerry on Aug 20, 2023
Thank you for staying with us,we do appreciate your business.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from kerry on Aug 20, 2023
Thank you very much for your review

8/10 Good

hilary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jul 2023
Response from kerry on Aug 20, 2023
We appreciate you taking time to review us

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from kerry on Aug 20, 2023
Thank you for your review

8/10 Good

Guy

*
Stayed 1 night in Jul 2023
Response from kerry on Aug 20, 2023
Thank you for taking the time to review us,we are pleased you enjoyed your stay.

6/10 Okay

Grant

Traveled with family
When we fist walked in it was like going to visit my grandparents in the rest home it just had that smell to it like it was a rest home. Then when we got to our room there was no toilet brush to clean after using the toilet. Asked at front desk for one they brought one to our room when handed to my wife it still hand some one else’s feces on it. Also in the corner of Barth room it had a pile of dirt from where they had swept the floors. The restaurant had a very limited menu.
Stayed 4 nights in Jun 2023
Response from Riverside hotel Marlborough on Jul 7, 2023
Hi GrantThanks for your review. I am disappointed to learn that you did not had a pleasant stay. Our all rooms are cleaned daily with use of top class products including odour, we get some compliments for this. I am sorry you did not liked it. We have a housekeeping team which services you room daily including toilet clean unless you have a do not disturb sign. I am sorry We do not stock the brand new toilet brushes for single use. Restaurant Sasa offers a Japanese menu with vegetarian and vegan menu. Please feel free to ask our friendly staff members if you need assistance next time. Kind regardsKapil Kaushish

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet forgot was i a motel
Stayed 1 night in Jun 2023
Response from kerry on Aug 20, 2023
Thank you for your review.We appreciate your business.

6/10 Okay

Roz

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom needs a extractor fan, left bathroom smelly and mouldy in places. Noisy heatpump in the hallway in the reception area that we could hear in bedroom. Restaurant was nice.
Stayed 2 nights in Jun 2023
Response from Kapil on Jul 26, 2023
Hi,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. Kind regards,Kapil Kaushish

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with the family!
Stayed 1 night in May 2023

10/10 Excellent

craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Riverside hotel Marlborough on May 15, 2023
Hi CraigThank you so much for your review. We are looking forward to have you as our guest again.

8/10 Good

Victoria

Business traveler
Liked: Staff & service, property conditions & facilities
great staff thank you
Stayed 1 night in Apr 2023
Response from Riverside Hotel Marlborough on May 7, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

6/10 Okay

Raewynn

Traveled with family
Liked: Cleanliness, staff & service
We found this property very expensive for the type of room. We had little options as we were travelling through and there was limited availability. The room was booked for 4 people however there was no space for us to sit, dine or watch TV. If we were staying for longer the room would have been very uncomfortable to be in for a longer stay. The toilet seat in the bathroom would not stay up so was very frustrating to use. The staff were very friendly and helpful however I would have preferred the option of paying at the venue so to avoid the credit card fee.
Stayed 1 night in Apr 2023
Response from Riverside Hotel Marlborough on May 7, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. We appreciate your valuable feedback, as it helps us identify the areas we can improve the guest experience.

10/10 Excellent

Jonathan

Stayed 2 nights in Apr 2023
Response from Riverside Hotel Marlborough on May 7, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent motel
Stayed 1 night in Mar 2023
Response from Riverside Hotel Marlborough on Mar 21, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

8/10 Good

Tomas

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Riverside Hotel Marlborough on Mar 8, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

8/10 Good

Andrew

Stayed 2 nights in Feb 2023
Response from Riverside Hotel Marlborough on Mar 21, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Riverside Hotel Marlborough on Mar 21, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a friendly welcome when we arrived.
Stayed 1 night in Feb 2023
Response from Riverside hotel on Feb 17, 2023
Hi GaryMany thanks for your positive review. We are looking forward for your stay again.

10/10 Excellent

Delwyn, Invercargill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely situated by the river and close to CBD. Lovely large rooms. Quite even though on a main road.
Stayed 1 night in Feb 2023
Response from Riverside hotel on Feb 16, 2023
Thanks for your review. We are glad that you enjoyed your stay with us.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely premise to stay in. Rooms good but getting a little tired. Obvious staff shortages like everywhere at this time. Restaurant was closed when we wished to eat there. Continental breakfast was available in our room which was helpful.
Stayed 2 nights in Feb 2023
Response from Riverside Hotel on Feb 15, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here! An excellent room, clean and spacious. The staff were all lovely and I had a great meal in the restaurant. A good location, but do be aware that if you’re not arriving by car there’s no pavement for the last 100 yards or so before the property (Which can be a little tricky with a suitcase, but not a problem)
Stayed 2 nights in Feb 2023
Response from Riverside Hotel on Feb 15, 2023
Thank you for your review and for choosing the Riverside Hotel Marlborough for your stay in Blenheim. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel.