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Reviews of AmericInn by Wyndham Grinnell

2.5 out of 5
AmericInn by Wyndham Grinnell
2210 West Street S, Grinnell, IA

Reviews

7.4

Good

Rating 10 - Excellent. 120 out of 409 reviews" "
Rating 8 - Good. 137 out of 409 reviews" "
Rating 6 - Okay. 75 out of 409 reviews" "
Rating 4 - Poor. 46 out of 409 reviews" "
Rating 2 - Terrible. 31 out of 409 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sanadra E.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space used so well. Very clean and comfortable.
Stayed 3 nights in Apr 2024

8/10 Good

Jennifer, Los Alamitos

Business traveler, Traveled with family
Clean and decent
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, amenities
There a few issues with the room. Staff was awesome on coming to room in a timely manner.
Stayed 1 night in Feb 2024

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy on Feb 16, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall, a good stay. The staff was amazing, very welcoming and helpful. The road leading to the parking lot could really use fixing. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Andy on Feb 16, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Derek

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Andy on Jan 13, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, comfortable hotel near I-80
Although the hotel seems to be undergoing some renovations, it was quiet (on a Saturday night), and the room was comfortable and clean- plus easy to access off of I-80. I recommend staying here.
Stayed 1 night in Nov 2023
Response from andy on Nov 23, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from andy on Nov 23, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from andy on Nov 23, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Gayle

Traveled with partner
Liked: Amenities
The hotel was wonderful!! Lavashly comfortable beds and bedding. Staff was excellent.
Stayed 1 night in Oct 2023
Response from andy on Nov 23, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvements in process!
They are in the middle of updating from a Best Western to an AmericInn. Didn't disrupt my stay. Thanks for the late check in and the breakfast!
Stayed 1 night in Oct 2023
Response from andy on Nov 23, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

RUTH

No toilet paper in the room, stayed 2 nights never brought clean towels or any room service cleaning
Stayed 2 nights in Oct 2023
Response from Andy on Oct 18, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

4/10 Poor

Douglas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andy on Oct 18, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

2/10 Terrible

Melissa

Stayed 2 nights in Sep 2023
Response from Andy on Oct 8, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

4/10 Poor

sue

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to go find the person to checkup in. Said to call on the phone in the lobby bug it didn’t work. Sheets on the bed were torn.
Stayed 1 night in Sep 2023
Response from Andy on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GMAmericinn By Wyndham.

8/10 Good

Jamee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stop. Nice king bed. Breakfast was a little sparse and dried out on a Monday morning. Service was good.
Stayed 1 night in Sep 2023
Response from Andy on Sep 21, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMAmericinn By Wyndham

10/10 Excellent

jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night while traveling. Clean comfortable room.
Stayed 1 night in Aug 2023
Response from andy on Aug 29, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from andy on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Price was right.
Stayed 1 night in Aug 2023
Response from andy on Aug 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

BrandiAnn

Business traveler
Liked: Cleanliness, staff & service
I only stayed to sleep. I enjoyed the pool it was peaceful and clean. My room the door stuck so it was hard to get closed to lock. The light bulbs were out in the bathroom. things were attended to quickly. I would stay again. the bed was very comfortable and the room was spacious and well laid out.
Stayed 2 nights in Jul 2023
Response from andy on Aug 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

ALEXANDER

Traveled with family
Liked: Staff & service
It was okay.
Stayed 1 night in Jul 2023
Response from andy on Jul 31, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Neal, Eldridge

Traveled with family
Liked: Staff & service
Television had plenty of channels. Our needs were met.
Stayed 3 nights in Jul 2023
Response from andy on Jul 31, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

2/10 Terrible

Josh

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The ice machine, laundry, and doors didn’t work, the soaps were empty, and they charged me $280 for this room. This is maybe a $70 hotel at best.
Stayed 1 night in Jul 2023
Response from andy on Jul 29, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me. Sincerely, Andy Chaudhari GM Best Western Pioneer Inn & Suites

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from andy on Jul 29, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy Chaudhari GM Best Western Pioneer Inn & Suites

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from andy on Jul 28, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Increasingly Dirty
The family chooses the Best Western in Grinnell annually because it is convenient and reasonably priced. The quality, however, is slipping. The exterior is largely unkept and trash is evident around the buildings. Not much effort seems expended keeping room floors mopped or vacuumed. The facilities feel increasingly dirty with each passing year.
Stayed 3 nights in Jul 2023
Response from andy on Jul 28, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from andy on Jul 28, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

8/10 Good

Jerry

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from andy on Jul 28, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

6/10 Okay

Jerome

Small room. Bathroom fan too noisy. Bad coffee. House keeping didn’t show up. Price fit the hotel.
Stayed 4 nights in Jul 2023
Response from andy on Jul 28, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in the room. Sink was cracked and broke. Stool was loose from the floor.
Stayed 1 night in Jul 2023
Response from andy on Jul 16, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023
Response from andy on Jul 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is excellent!!!
Stayed 1 night in Jul 2023
Response from andy on Jul 9, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Melissa

Stayed 2 nights in Jun 2023
Response from andy on Jul 3, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Brandi

Stayed 3 nights in Jun 2023
Response from andy on Jun 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Arnold

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from andy on Jun 23, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Joseph

Stayed 1 night in Jun 2023
Response from andy on Jul 9, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Katherine

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about our stay here! Definitely plan on staying here again whenever we come back to town.
Stayed 3 nights in Jun 2023
Response from andy on Jul 9, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff never cleaned room, changed towels, or replenished coffee, soap or shampoo.
Stayed 3 nights in Jun 2023
Response from andy on Jun 12, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Michele, Aitkin

Traveled with partner
We couldn't stay there because the electricity had gone out earlier in the day. There had been a thunderstorm and some lightning hit the pole on their street. They were very honest about what they thought would be happening and how long it might take and did suggest that we find another place for the night. They made sure that we were not charged through Expedia which was very good at them.
Stayed 3 nights in Jun 2023
Response from andy on Jun 6, 2023
Thank you for completing the survey regarding your recent booking at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your booking and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
The room was large, clean, and quiet. Very comfortable stay and we wanted to stay longer but we need to be elsewhere. Breakfast had good choices.
Stayed 1 night in May 2023
Response from andy on Jun 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel!
The hotel was very clean and nice! The toilet didn’t flush for some reason but we only were staying from 1230 am - 6:30 am so it didn’t matter as much. One negative getting off the highway the exit was closed and we had to go to the next exit and loop around which added 10 minutes which is hard after 8 hours of driving. And the road driving in was very bumpy. But overall great experience
Stayed 1 night in May 2023
Response from andy on May 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

4/10 Poor

Ruth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled bad, the refrigerator for some reason was very loud and screechy, the stairs were not vacuumed, no elevator, and the front desk staff, though pleasant, seemed incapable of understanding what we needed when we asked for more blankets because it was cold in The room and the comforters were very thin. The first offering was a tablecloth. The toilets worked, the water was hot so the basics were present. The shampoo seemed like it may have just been hand soap though.
Stayed 3 nights in May 2023
Response from andy on May 25, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me

4/10 Poor

Jacob

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival and checking in I get asked by the front desk clerk, what do you want? This is after being up very early for long day in the car and 1/2 of work at 4:00 pm. After getting checked in I get my room key and I ask where my room is. She proceeds to say over there but doesn't tell me or know which door would be easiest to go into to haul my carload of work gear in. Once I enter the room it appears to be clean at first glance. I proceed to hop on the shower and notice hair stuck on the tub and shower surround. I just dealt with it because I really needed a shower. After the shower I cranked the AC on high and took a nap. I woke up sweating as the AC wash pushing out humid lightly cool air. I was able to switch rooms with a working AC but had similar situaon the shower and the office chair was filthy and broken. Luckily I was able to switch the chairs from the previous room as I had a bunch of computer work I had to do it. The AC worked so I was happy. After being on the road and staying couple days I need to do some laundry as I walk by the washer and dryer multiple times to get a subpar continental breakfast. I went to the gas station and got some quarters do laundry and the washer and dryer are out of service with no signs or anything stating it's out of order. At this point I need a cocktail so I go to the ice machine...and of course it does not work. I brought my concerns up to the front desk but any and all concerns got swept under the rug.
Stayed 2 nights in May 2023
Response from andy on May 25, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me

8/10 Good

Terri

Stayed 2 nights in May 2023
Response from andy on May 25, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me

10/10 Excellent

Timothy

Stayed 1 night in May 2023
Response from andy on May 22, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the stay
First room was not cleaned. Second room was a little better. Floors were not swept. Carpets had stains on them. You can hear people walking around on the floor above. The hotel definitely needs some renovations to bring it up to a good quality.
Stayed 1 night in May 2023
Response from andy on May 17, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older and needs upkeep but okay
Stayed 1 night in May 2023
Response from andy on May 11, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me

6/10 Okay

William J

Business traveler
Liked: Cleanliness, room comfort
It was ok
This property has 2- 2 story buildings. No elevators in either building. Swimming pool is in 1 building and fitness central is in the other. Buildings aren't connected. Room was comfortable. Parking lot and entry to hotel from main road was bumpy and gravel filled holes.
Stayed 2 nights in Apr 2023
Response from andy on Apr 23, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Do not stay here
Terrible conditions. Wires hanging from the walls and ceiling. Large holes in the walls. Dingy stained bathrooms. Stained and threadbare carpets. Door lock had been snapped off. Do not stay here.
Stayed 1 night in Dec 2022
Response from andy on Apr 6, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.