Presidential Apartment | Private spa tub

Reviews of WAKE

3.5 out of 5
WAKE
10b66 Cra. 35, Medellín, Antioquia

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 58 reviews" "
Rating 8 - Good. 7 out of 58 reviews" "
Rating 6 - Okay. 4 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 5 out of 58 reviews" "

9.2/10

Cleanliness

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Urbano

Traveled with group
Liked: Cleanliness, property conditions & facilities
El lugar espectacular, hermoso y céntrico...pero el trato pésimo. Zero en atención. Fuimos a entrar de noche y no querian dejar entrar a las muchachas, obviamente sin saber que ellas también habían pagado su habitación y no eran locales. Insinuaron que eran escorts así porque sí. Inaceptable.
Stayed 5 nights in Apr 2024

10/10 Excellent

jorge, Wellington

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. Amazing attention. Great customer service. Very quiet and spacious. Also very secure. Highly recommended.
Stayed 3 nights in May 2024
Response from WAKE on May 7, 2024
Thank you for your review, Jorge. We're glad to hear that you had an amazing experience at Wake Medellín. Your positive feedback highly appreciated. We're thrilled to know that you also found the hotel very secure. We hope to welcome you back soon!

2/10 Terrible

Carlos

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from WAKE on May 6, 2024
Thank you for rating us, Mr. Carlos. We would appreciate you let us know what went wrong during your stay, your feedback helps us grow bigger and better. A big apology from Wakes team and we hope you come back soon and give us another chance!

10/10 Excellent

Nile

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great area and love the jacuzzi and great staff.
Stayed 5 nights in Apr 2024
Response from WAKE on May 6, 2024
Thank you, Nile, for your feedback on Wake Medellín. We're glad you enjoyed. Your review will be helpful for other travelers looking for a great hotel experience and we hope you come back soon, to create more experiences together.

10/10 Excellent

Tanner

Traveled with family
Liked: Amenities, property conditions & facilities
Wake was perfect for what I intended. I came to Medellin to relax and that was exactly what I got to do. The staff was extremely helpful to me, probably my first thought about wake. I had a small language barrier, but it didn’t stop the hotel employees from helping through any issues that I had. I highly recommend for night time dinners, the culture is very alive around the area. Great music and food. There is some construction going on in the day time, but I would assume that it will come to an end after a while. Once again many thanks to the staff!
Stayed 4 nights in Apr 2024
Response from WAKE on May 7, 2024
Thank you for sharing your positive experience at Wake Medellín! The ongoing construction during the day is a temporary inconvenience that will likely be resolved soon. We're glad you were able to relax and enjoy your stay. Safe travels! We will be waiting for you.

10/10 Excellent

Dmitriy, Rancho Cordova

Stayed 1 night in Apr 2024

2/10 Terrible

jaime

Stayed 1 night in Mar 2024

6/10 Okay

JHANIO

Liked: Cleanliness, property conditions & facilities
Too noisy cause of construction at 7:00 am everyday
Stayed 3 nights in Feb 2024
Response from Wake on Mar 4, 2024
Hello Jhanio, thank you for sharing your feedback on your stay at Wake Medellín. We are sorry to hear about the noise disturbance caused by the construction every day. We appreciate your understanding and hope to welcome you back in the future. If you have any additional comments or concerns, please feel free to reach out to us. Have a great day!

8/10 Good

June

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent. Walking distance to tons of shops and restaurants. A few things weren't working or were broken, though most were taken care of; the jacuzzi wasn't heated and ready as requested, and took a full day to warm up Staff was very friendly
Stayed 4 nights in Feb 2024
Response from Wake on Mar 4, 2024
Thank you for sharing your experience at Wake Medellín. We are glad to hear that you found the location excellent and the staff very friendly. We apologize for the inconvenience regarding the jacuzzi not being heated as requested. Your feedback is valuable to us and we will take steps to ensure better service in the future. We hope to welcome you back soon.

6/10 Okay

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
The property is pleasing to the eye. It’s walking distance from the night life in a seemingly safe area. When I 1st checked into my room there were multiple roaches. I couldn’t get a new room until the next day which they then wanted to charge me for. The next room was nice but plaster was chipping from the wall. My stay wasn’t terrible but I don’t think I would stay again. I was reported by the cleaner for filming since I’m a content creator. Funny enough I found the hotel thru TikTok. I was told there was no filming and was threatened with a fee. I look at the pool n gym guidelines n no where did it say no filming. I was filming my workout. So there’s that
Stayed 4 nights in Jan 2024
Response from Wake on Mar 4, 2024
Thank you for sharing your experience, Rebecca. We apologize for the inconveniences you faced at Wake Medellín. Your feedback will be shared with the management for improvement. We hope future visits will exceed your expectations.

10/10 Excellent

Axel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from wake on Mar 4, 2024
Thank you for rating us. We hope you come back soon to Wake Medellin, so we can continue sharing more fun experiences together.

10/10 Excellent

Christopher Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from wake on Feb 9, 2024
thank you for giving us a perfect rate!! We will continue working on improving our experiences. Hope you come back soon.

2/10 Terrible

hani

Disliked: Cleanliness, amenities, property conditions & facilities
They do discriminate, and they do not tell you their rules till you get to the front desk
Stayed 10 nights in Dec 2023
Response from Wake on Feb 5, 2024
We are deeply sorry about your experience mr. Hani. Its important to confirm that we dont discriminate and we understand you dont like our policies, sadly we dont allow people besides the ones registered in the reservation, because thats our way to be against sexual turism in the city.

10/10 Excellent

Lilian

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024
Response from Lilian on Feb 5, 2024
Thank you so much for your review, Lilian! We're glad you enjoyed at Wake Medellín. Our team is always here to provide a friendly service and make your stay memorable. We hope to welcome you back soon!

10/10 Excellent

valerie

Liked: Cleanliness, amenities, property conditions & facilities
Nice space
Stayed 3 nights in Jan 2024
Response from Wake on Jan 30, 2024
Thanks Valerie! It was our pleasure having you in our property, we hope you come back again soon.

10/10 Excellent

Sasha, Beverly Hills

Stayed 3 nights in Jan 2024
Response from Wake on Jan 30, 2024
Thank you for choosing and trusting us, we hope you come back soon to share more experiences with us! Lets wake together.

2/10 Terrible

Gerardo

Stayed 4 nights in Jan 2024
Response from Wake on Jan 30, 2024
Gerardo Im sorry for the bad experience, we would love to know what happened that made you give us such a low score. Your suggestions and feedback help us grow bigger and better, they are really important for us.

10/10 Excellent

Jose

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Wake on Jan 30, 2024
wow Jose, we are more than happy with your rate, thank you for choosing and giving us all this love. We hope you come back soon!

10/10 Excellent

ERIC

Stayed 4 nights in Dec 2023
Response from Wake on Jan 30, 2024
Thank you for your amazing rate and thank you for staying with us. We hope you come back soon so we can share more experiences together.

4/10 Poor

Paola

Traveled with group
Liked: Cleanliness, amenities
The property is very beautiful and well located, however the ac never cooled the room and 2 out of 3 toilets did not work well. Someone had to come to fix them and only 1 was fixed, the other one had a bigger issue apparently. My biggest issue and what I am the MOST UPSET about, is that after checkout I received a charge for a beer that was never consumed. I had read this in previous reviews but hoped that this was not our case. I am still waiting on a response from the manager. This is very dishonest and a very disappointing experience.
Stayed 2 nights in Dec 2023
Response from Wake on Jan 30, 2024
Hi Paola ! Thank you for helping us grow better, we are really sorry for what happened, did you get your refund or a response?

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was very well kept. It’s up a hill which gives it privacy but literally two blocks away from many bars and restaurants! Jacuzzi is not hot but you can always tell them to make sure they heated up before you get there. The view is phenomenal. People said to be safe out there cause could be Dangerous. Absolutely wrong maybe if you go further out but there’s always cops in every block. The vibe and people are amazing and polite!! Definitely would stay at awake again. They are doing construction across the street I guess they making wake part two but the construction didn’t bother me at all! Oh btw pay with cards but definitely have their money (COP). I think having their money is important because most places didn’t take US dollar.
Stayed 3 nights in Nov 2023
Response from Jessica Cetina Operations Manager on Dec 5, 2023
Thank you for your review, Katie! We appreciate your feedback on Wake Medellín. We're glad to hear that the property is well maintained and that you enjoyed the privacy and convenience of its location. It's great to know that the view was phenomenal and that you felt safe with the presence of police. We're also happy to hear that the staff and guests were amazing and polite. We apologize for the jacuzzi temperature issue, but it's good to know that it can be heated upon request. We'll take note of your advice regarding having local currency. We hope to welcome you back to Wake Medellín soon!

10/10 Excellent

Soraya, Edgewater

Traveled with family
Liked: Cleanliness, property conditions & facilities
Amazing! Extremely impressive with the tentativeness's/ pleasant/ helpful and amazing every staff member I encounter. Always greeted with a smile. I could not imagine staying anywhere else my next to visiting Medellin. I literally felt at home!! Thank you for such an amazing hospitality!
Stayed 4 nights in Nov 2023
Response from Jessica Cetina Operations Manager on Dec 5, 2023
Thank you, Soraya, for your amazing review of Wake Medellín! We're thrilled to hear that our staff provided you with exceptional and friendly service. It's wonderful to know that you felt at home during your stay. We look forward to welcoming you back on your next visit to Medellín!

10/10 Excellent

alex

Stayed 1 night in Nov 2023
Response from Wake on Jan 30, 2024
Thank you for your amazing score. We hope we can continue giving you great experiences and that we share many moments together. We hope you come back soon! Lets Wake together.

10/10 Excellent

Maelys

Stayed 5 nights in Nov 2023

10/10 Excellent

julia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Nicolaas, panama

Liked: Property conditions & facilities
The sleeping pillows are uncomfortable. Too hard and too thick
Stayed 1 night in Nov 2023
Response from Jessica Cetina Operations Manager on Nov 20, 2023
Dear Nicolaas, thank you for your review of Wake Medellín hotel. We apologize for any discomfort caused by the sleeping pillows being too hard and thick. Our team will take note of this issue and work on providing better pillow options for our guests. We appreciate your feedback and strive to improve our guests' experience. Thank you for choosing Wake Medellín hotel.

8/10 Good

Abdullah

Traveled with group
Liked: Amenities, property conditions & facilities
The property is really nice. The rooms, the design, the view, and it is quiet. Service is quick whenever we needed some help. Shout out to Ifill, good man! I didn't like that they don't have free housekeeping, only after the 4th day and you have to book in advance. The floors was a bit dirty. Most importantly and the only reason that I might consider other places next time, Their very strict rules regarding visitors. I booked a really big apartment with a hug Jacuzzi but we weren't able to enjoy it with our friends. Even though we were very quiet and respectful to others.
Response from Jessica Cetina Operations Manager on Nov 13, 2023
The Wake Medellín hotel received a positive review about its nice property, well-designed rooms, view, and quiet environment. The service was also praised, with a special mention of a staff member named Ifill. However, the reviewer expressed dissatisfaction with the lack of free housekeeping, cleanliness of the floors, and strict rules regarding visitors. It's mentioned that despite booking a large apartment with a Jacuzzi, the reviewer and their friends were unable to enjoy it due to the hotel's restrictions. Overall, the review indicates that the hotel has a friendly atmosphere.

10/10 Excellent

LEONARDO

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Carlos

Liked: Property conditions & facilities
It’s an okay place I didn’t know they don’t clean the rooms each day. Also they need to keep track of the food and drink items in the rooms that they have available for purchase they charged me for a bottle of rum I never had. You might be better off in a traditional hotel for your money.
Response from Jessica Cetina Operations Manager on Nov 7, 2023
Carlos, thank you for your review of Wake Medellín hotel. We appreciate your feedback regarding the cleaning frequency; in accordance with the hotel's policies, cleaning is done every four days, if you need it before or every day it has a cost of USD25. We apologize for any inconvenience caused by the incorrect charge. Our team will address these issues promptly to ensure a better experience for future guests. We strive to provide a comfortable and enjoyable stay for our guests, and we apologize if we fell short in meeting your expectations. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great and relaxing place to stay feel like home
Stayed 4 nights in Oct 2023
Response from Jessica Cetina Operations Manager on Nov 3, 2023
Thank you, Gabriel, for sharing your review of Wake. We're delighted to hear that it provided a great and relaxing stay, making you feel at home. We strive to create a welcoming environment for our guests. Your feedback is greatly appreciated. Thank you for choosing Wake Medellín.

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
safe quiet walkable
Stayed 2 nights in Oct 2023
Response from Jessica Cetina Operations Manager on Nov 3, 2023
Thank you for your review, Damon. We appreciate your feedback on the Wake Medellín hotel. It's great to hear that the location is safe, quiet, and walkable. We strive to provide a pleasant and peaceful stay for our guests. If you have any suggestions or need further assistance, please let us know.

10/10 Excellent

Gregg

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We liked that it was close to dining shopping and nightlife, but still quiet.
Stayed 6 nights in Sep 2023
Response from Jessica Cetina Operations Manager on Nov 3, 2023
Thank you for your review, Gregg. We are glad to hear that you enjoyed our hotel located near dining, shopping, and nightlife spots while still being a peaceful retreat. We strive to provide a friendly and accommodating experience for our guests. We hope to welcome you back to Wake Medellín in the future!

10/10 Excellent

Rowald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Oct 2023
Response from Jessica Cetina Operations Manager on Nov 3, 2023
Thank you for your review, Rowald! We're glad to hear that you found Wake Medellín to be a nice place. Our goal is to provide a friendly and welcoming atmosphere for our guests. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Nana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cool place to be all the staffs were nice to me I enjoyed my stay 💯💯👍
Response from Jessica Cetina Operations Manager on Nov 3, 2023
Nana, Thank you for your feedback about your stay. We are glad to hear that you had a nice experience at our hotel and that the staff was friendly to you. We strive to provide a welcoming and pleasant atmosphere for our guests. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Gabriel

Traveled with partner, Traveled with family
Liked: Amenities
Great place to stay, clean and organized the gentlemen from the front desk was very helpful with everything
Stayed 2 nights in Sep 2023
Response from Jessica Cetina Operations Manager on Sep 26, 2023
Thank you for your review, Gabriel! We're glad to hear that Wake Medellin is a great place to stay and that the front desk staff was helpful. We strive to maintain cleanliness and organization in our hotel. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

james

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Short or long stay in Medellin you can't find a better choice. Rooms are large, clean with hotel amenities. We walked everywhere in El Poblado. highly recommend it!!
Response from Jessica Cetina Operations Manager on Sep 13, 2023
Hello George, thank you for sharing your positive review of Wake Medellín hotel. We are glad to hear that you had a great experience during your stay in Medellin. As per your review, the hotel amenities are satisfactory, and the location is convenient for exploring El Poblado on foot. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, room comfort
Room design issues
The bathrooms are tiny. The bedrooms are small.
Stayed 6 nights in Jul 2023
Response from Nicolás Cardona on Aug 14, 2023
Thanks for your review Maria

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023
Response from Nicolás Cardona on Aug 4, 2023
Thank you!!

8/10 Good

Rafael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and amazing building with good amenities. Will visit again many times definitely.
Stayed 4 nights in Jul 2023
Response from Nicolás Cardona on Jul 31, 2023
Hey Rafael, we really appreciate you enjoy your stay with us, we hope to see you soon

10/10 Excellent

Ichellmary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Súper agradable nos encanto la estadía ya queremos volver
Stayed 2 nights in Jul 2023
Response from Nicolás Cardona on Jul 21, 2023
Hola Ichellmary, nos encanta saber que disfrutaste tu estadía, es lo mas importante para nosotros, esperamos poder volver a verte pronto.

10/10 Excellent

Golan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Jul 2023
Response from Nicolás Cardona on Jul 21, 2023
Hey Golan, thank you, we hope we can host you again.

10/10 Excellent

antoine

Liked: Cleanliness, room comfort
Staff was accommodating and hotel was very clean and modern. Would love to stay again.
Stayed 1 night in Jun 2023
Response from Nicolás Cardona on Jun 29, 2023
Hey Antoine thank you so much, we hope we can host you again soon.

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Nicolás Cardona on Jul 21, 2023
Thank you Tanya!!

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from Nicolás Cardona on Jun 17, 2023
Thanks Lee, we hope to see you back again

8/10 Good

Sussan Joan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2023
Response from Nicolás Cardona. on May 17, 2023
Hola Sussan, nos encantaría saber en que podemos mejorar, si te es posible puedes escribirme al correo digital@staygroup.co para que puedas contarme un poco mas a detalle sobre tu reserva.

10/10 Excellent

Elkin

Liked: Amenities, property conditions & facilities
Good
Stayed 3 nights in May 2023
Response from Nicolás Cardona on May 12, 2023
Thanks Elkink, we are glad you can enjoy everything during your stay and have a good experience.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
I absolutely loved the WAKE. Everyone was friendly and accommodating (especially Nicolas) and property was absolutely beautiful. I was in the heart of everything yet secluded due to being at the end of the street. I would recommend this place for anyone thats visiting Medellín. I will definitely be staying again on my next trip back.
Stayed 6 nights in Apr 2023
Response from Nicolás Cardona on May 12, 2023
Anthony thank so much, we are glad you enjoy everything during your stay, we hope to see you again.

10/10 Excellent

Adrian

Liked: Cleanliness, room comfort
Great and safe place near to everything
This is a great place to stay, everything very new and clean, hope it stays that way. The building is far enough away from the main streets to be quiet and relaxing, although there was some loud music from a neighbour one night and loud voices until early hours of the morning. You can easily walk to the local restaurants as the area is quite safe, plenty of security guards at Wake also make it feel very safe. The pool and sunbed area could be larger, only three sun loungers available for all those guests is not enough. Seems like all the apartments have a jacuzzi on the terrace, seems to be an obsession in Colombia to have these, but to me totally unnecessary and could without one would leave much more space on the terrace for tables and chairs. Only gripe is I messaged Wake via this website twice and got no response, also tried calling the number on this listing and the person did not want to talk to me even though I also speak Spanish, then never answered the calls after that! But once I checked in the Wake reception were extremely helpful and in regular contact.
Stayed 6 nights in Feb 2023

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Wake on Jan 30, 2024
Thank you for the amazing review and staying with us, we hope you come back soon!