Lobby

Reviews of Merced Inn and Suites

2.5 out of 5
Merced Inn and Suites
2010 E Childs Ave, CA HWY 99 at Exit 186A, Merced, CA

Reviews

5.8
Rating 10 - Excellent. 153 out of 1001 reviews" "
Rating 8 - Good. 189 out of 1001 reviews" "
Rating 6 - Okay. 225 out of 1001 reviews" "
Rating 4 - Poor. 173 out of 1001 reviews" "
Rating 2 - Terrible. 261 out of 1001 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth S, Bakersfield

Traveled with partner
Liked: Staff & service, amenities
We heard people from room next door. Talking really loud. Making noise. AC/heater didn’t work.
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The gentleman at the desk was very kind and helpful. But the hotel itself is rundown. No and borded up. They have a contract with the county to house some homeless people.
Stayed 1 night in Apr 2024
Response from FD on Apr 25, 2024
Thanks for your stay with us, we are working hard to get things back on track, hopefully, it will be finished soon. But, still thanks for your stay with us.

2/10 Terrible

Tina

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not like the photos, in very poor condition.
Stayed 1 night in Apr 2024
Response from FD on Apr 22, 2024
During Covid time we worked with the county, but now we are working hard to get back on track. Thanks for your stay with us.

8/10 Good

Esha

Great service .just the building is old and needs some repair and new outlook
Stayed 1 night in Apr 2024
Response from FD on Apr 14, 2024
Thanks for your stay with us, it was our pleasure to serve, hope to see you in the future, have a great weekend.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and Clean 👍😜
Stayed 2 nights in Apr 2024
Response from FD on Apr 14, 2024
Thanks for your stay with us, it was our pleasure to serve you.

6/10 Okay

Ruth

Business traveler, Traveled with family
Estaba sucio y mal oliente habían muchas personas de la calle y mal vivientes
Stayed 2 nights in Mar 2024
Response from FD on Apr 14, 2024
Lamento mucho las molestias, estamos trabajando arduamente para limpiar el lugar. Con suerte, la próxima vez le serviremos mejor que esta vez.

2/10 Terrible

Lynn

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff did not help to us we had no refrigerator or microwave after they said they would get us one .the comforter on the bed was dirty and they discriminate. There are a lot of riff Raff hanging around a lot of police activity .over all this hotel needs to go out of business ! I will never stay there again
Stayed 1 night in Mar 2024
Response from FD on Apr 14, 2024
Thanks for your reservation.

2/10 Terrible

Angela

Stayed 4 nights in Feb 2024
Response from FD on Mar 21, 2024
Thanks for your stay with us.

2/10 Terrible

Cathy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On yours/their website looks nothing like the picturea posted. Also said breakfast was included, but there wasn't! Hotel said they haven't provided breakfast for a long time. When I told them it's on their website, said they weren't responsible for it. Also looks like it was housing for the homeless. Didn't feel safe at all.
Stayed 2 nights in Feb 2024
Response from FD on Feb 28, 2024
First of all thanks for your stay with us, Secondly Actually we used to provide a hot breakfast, but after COVID, a lot of guests prefer to have a packed breakfast which is safer, that's why we are providing Egg muffins or Egg sandwiches in the morning with some sweets in each bag.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a clean comfortable place to stay this is it. I travel for work and have stayed here a number times and find it to better then some of the nicest hotel in the area. I feel safe and welcomed each time so stay at the Merced Inn and Suites. The safe are always nice and friendly at the desk. The housekeeper do a great job in the room and always make sure you have what you need. The water is always hot. Every room I have had here has been clean and comfortable. I can wait for my next booking.
Stayed 1 night in Feb 2024
Response from FD on Mar 14, 2024
Thanks for your stay with us. It was our pleasure to serve you, hope to see you soon again in the future.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful, housekeepers do a great job and are very nice. It was a relaxing, clean and comfortable. There are lots of places to eat near by both walkable and drivable.
Stayed 2 nights in Feb 2024
Response from FD on Feb 21, 2024
We truly appreciate your business and your trust in us. We are very happy to hear that our staff and services met your needs and expectations. Thanks for your stay with us.

8/10 Good

Sofia

Liked: Staff & service
Encampment near by
Stayed 2 nights in Jan 2024
Response from Ben on Feb 19, 2024
Thanks for your feedback and stay and being a very valuable guest. We hope to serve you better next time.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, property conditions & facilities
Another wonderful clean, quiet, relaxing, stay.
Stayed 2 nights in Feb 2024
Response from Ben on Feb 13, 2024
Thanks for your positive feedback. We are glad you were happy with your stay and we are looking forward to your future stays.

10/10 Excellent

Zhichang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Ben on Feb 13, 2024
Thanks for your positive reviews and being a very valuable guest. We will look forward to your future stays.

4/10 Poor

Aaron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They is a $100 dollar deposit that is not on the site black mold in the shower ceiling
Stayed 1 night in Jan 2024
Response from FD on Feb 4, 2024
Thanks for your stay with us. Sir, every hotel in Merced has a Charging deposit fee, which is a security fee for the room and once you check out it will be returned to you.

4/10 Poor

Mohamad

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Lady in the front desk is real sweet, lobby smelled like Lotta weed and my king size room wasn’t clean😭. Left over wrappers under neath the mattress and wrappers behind the nightstand. The toilet didn’t flush accordingly 🙃. I got up for breakfast lol there was nothing but coffe 😭 no donuts or toast
Response from FD on Feb 4, 2024
So, sorry for these issues, we will look into them and will take appropriate action. Thanks for your stay.

10/10 Excellent

Derek

Stayed 1 night in Jan 2024
Response from FD on Apr 14, 2024
Thanks for your stay with us. It was our pleasure to serve you, hope you are doing well and have a nice weekend.

2/10 Terrible

Kendell

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room that they put me in had bed bugs Not very pleasant
Stayed 1 night in Jan 2024
Response from FD on Feb 4, 2024
Thanks for your stay with us. We checked with our maintenance department, and they could not find any bed bugs. it might be some other issue.

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from FD on Jan 28, 2024
Thanks for your stay with us.

8/10 Good

Richard

Business traveler
Liked: Cleanliness
Excellent for price
Stayed 2 nights in Jan 2024
Response from FD on Jan 28, 2024
Thanks for your stay with us. It was our pleasure to serve you. Hope to see you again. Thanks

8/10 Good

Carol

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from FD on Jan 24, 2024
Thanks so much for your stay with us. it's our pleasure to serve you. Thanks.

2/10 Terrible

Marshall

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never coming back
Place was dirty, inside and out. There was exposed wires in room. The carpet was lifted, there is NO FREE breakfast which is advertised. Place looks like it houses the homeless. I will never go back with my family didn’t feel safe.
Stayed 1 night in Jan 2024
Response from FD on Jan 22, 2024
Thanks for your say with us and also thanks for letting us know mentioned issues, we will look into it and resolve it as soon as possible. For breakfast, it is available at the front desk as we provide packed bags for breakfast with some sweets and sandwiches in it.

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service
Adequate for what I needed — low cost without many amenities. Breakfast offer is limited starts at 7AM which is too late.
Stayed 1 night in Jan 2024
Response from FD on Jan 21, 2024
Thanks for your stay with us. It was our pleasure to serve you.

6/10 Okay

Redlands, Ontario

Stayed 2 nights in Jan 2024
Response from Ben on Feb 13, 2024
Thanks for your reviews. We will work hard to get better evaluation next time.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent and friendly. Very attentive to patrons. Rooms are clean but could use some tender loving care. Carpet had a hole almost tripped. King size bed was uncomfortable very tough mattress. The blow dryers in the bathroom did not work and the bathroom wouldn’t shut closed. Some of the towels weren’t clean. Other than that it was a great stay this is actually the second time we stay there.
Stayed 1 night in Jan 2024
Response from FD on Jan 15, 2024
Thanks for your stay with us. It was our pleasure to serve you and thanks for letting us know about these issues, we will fix it as soon as possible. Hope to see you again in the future, thanks once again for your stay.

8/10 Good

Srabani

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from FD on Jan 14, 2024
Thanks for your stay with us. It was our pleasure to serve you, hope to see you in the future. Have a good day.

8/10 Good

Karnail

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from FD on Jan 14, 2024
Thanks so much for your stay with us. It was our pleasure to serve you, hope to see you in the future. Have a good day.

10/10 Excellent

Frank, Keizer

Liked: Cleanliness, staff & service, property conditions & facilities
Another great Stay, My room was clean and comfortable. Only thing is I wish there were more king rooms. I hope to be back soon again.
Stayed 2 nights in Jan 2024
Response from FD on Jan 11, 2024
Thanks so much for your nice review, it was our pleasure to serve you. Hope to serve you again in the future, and thanks for your stay with us.

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip
Stayed 1 night in Jan 2024
Response from FD on Jan 11, 2024
Thanks for your stay with us, it was our pleasure to serve you. Hope to see you in the future and will serve you again. Once again thanks so much for your stay with us.

8/10 Good

Steve

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It looks like this at one time was a very nice motel but it has been neglected and it is beat up. I was wondering why it was a lower price than the cheaper motels. The room was clean and ok but needed some repairs.
Stayed 1 night in Jan 2024
Response from FD on Jan 11, 2024
Thanks for your stay with us, we are working hard to make things better again for our guests. Thanks for your stay with us.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Marginal clean - tv service limited - staff knew nothing about how tv worked - no wifi signal of value. Pay for what you get.
Stayed 1 night in Jan 2024
Response from FD on Jan 11, 2024
So, sorry for this inconvenience, we will look into all the issues and will resolve them as required. Thanks for your stay with us.

2/10 Terrible

Debra

Traveled with partner
This hotel was very nice years ago but now, unfortunately, it needs a lot of upkeep. The carpets are stained, the bath tub is stained and the nozzle was loose, the tile is coming loose from the wall, the closet door was unhinged, the lamp was secured right in front of the mirror in the bedroom area, and the floor tile is stained - the list goes on. At 8:00 am there was no breakfast proved in the main area of the Inn as indicated. The staff was very nice but, needless to say, we will not be back.
Stayed 1 night in Jan 2024
Response from FD on Jan 11, 2024
So, sorry for your inconvenience, we will look into all the issues and will resolve them as required. But thanks for letting us know. Thanks for your stay with us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Was switched rooms 3x one door didn’t work the next room tv and heater didn’t work 3rd room had hidden holes stuffed with toilet paper toilet didn’t flush properly 2 thin pillows each bed thin blankets wall thermostat didn’t work figured out how to work the one by the window ice machine not working overall hotel pretty run down carpet’s definitely need to be replaced or a good clean even
Stayed 1 night in Jan 2024
Response from FD on Jan 11, 2024
Could please let us know when you stayed here and please mention your name so that we can check it? Thanks

6/10 Okay

Juan

Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from FD on Jan 11, 2024
Thanks for your stay with us.

10/10 Excellent

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
I thought I could run away to Merced because I was born there but apparently it's cursed because it seems like everywhere I go in my hometown it's just corrupt and evil. However, I did have a profound experience however long I stayed in that room, and even though I didn't have much privacy, I feel like I found God in there 😀
Stayed 1 night in Jan 2024
Response from FD on Jan 11, 2024
Thanks for your stay with us, It was our pleasure to serve you, and Hope to see you again in the future. Once again thanks for such a nice review.

2/10 Terrible

Jeremy Abram Lee

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in a horrible area, and is extremely dirty, there were bugs both dead and alive in the room I was initially in and the room I was moved to when I complained. There was mold, grime, and dirt in every corner of every wall and under and behind the appliances. I booked for 4 nights, but couldn’t stomach sleeping in the building. The only positive was the staff. The complaint and cancellation process was a pain but overall they were understanding and ultimately did give a refund.
Stayed 4 nights in Dec 2023
Response from FD on Jan 11, 2024
So, sorry for your inconvenience, we will look into all the issues and will resolve them as soon as possible.

10/10 Excellent

Tonya

Stayed 3 nights in Dec 2023
Response from FD on Jan 21, 2024
Thanks for your stay with us. It was our pleasure to serve you, hope to see you again in the future.

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked slightly outdated but to my surprise the rooms were really clean and spacious. I would definitely return next time im in the area. The quality of the stay far exceeded the low price. what a deal thank you
Stayed 1 night in Dec 2023
Response from FD on Jan 11, 2024
Thanks for your stay with us. It was our pleasure to serve you. Hope to see you in the future. Thanks a lot.

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on Dec 26, 2023
Thanks so much for your nice review, it was our pleasure to serve you. Hope to see you again in the future, and Happy holidays.

4/10 Poor

ignacio Ruiz

Business traveler
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from FD on Dec 26, 2023
Thanks for your stay with us. We are working hard to improve things over here, Hopefully, we will serve you better than this time. Thanks.

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from FD on Dec 17, 2023
Thanks for your stay with us. It was a pleasure to serve you, hope to see you again in the future and serve you again. Thanks so much.

10/10 Excellent

Frank, TURNER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Again another good stay at Merced Inn and suites, staff is always nice and room always clean and comfortable.
Stayed 1 night in Dec 2023
Response from FD on Dec 17, 2023
Thanks for your stay with us. It was our pleasure to serve you, We Hope to see you in the future again. Happy Holidays and Happy New Year.

10/10 Excellent

Neng

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from FD on Dec 17, 2023
Thanks for your stay with us, it was our pleasure to serve you. Hope to see you again in the future and will serve you again. Happy holidays and Happy New Year.

10/10 Excellent

Frank, TURNER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a number of times, the price is great, it is clean, the staff are all super nice.
Stayed 1 night in Nov 2023
Response from Jeeti on Nov 30, 2023
Thanks for your positive comments. We will look forward to your future stays and will work hard to improve.

10/10 Excellent

Steven

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay, clean quiet and located near my family.
Stayed 4 nights in Nov 2023
Response from Jeeti on Nov 26, 2023
Thanks for your positive feedback and being a very valuable guest. We will look forward to your future stays.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Little things here and there could be better. Need better towels for sure. Needs a new microwave in room also.
Stayed 2 nights in Nov 2023
Response from FD on Nov 15, 2023
Thanks so much for your stay with us. It's our pleasure to serve you, hope to see you in the future, and thank you for letting us know, the things that need to be fixed. Thank you.

2/10 Terrible

Becky

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was not expecting the Ritz but oh my. Beyond run down. Used bathroom in room prior to bring ing belongings in and was bug in toilet. Room was beyond old and outdated. Just left and didn’t stay or return.
Stayed 1 night in Nov 2023
Response from FD on Nov 15, 2023
So, sorry for your inconvenience. if you have these issues, you should inform to front desk, so that they could help you.

10/10 Excellent

Tanya

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Na
Stayed 1 night in Nov 2023
Response from Ben on Nov 11, 2023
Thanks for your positive reviews. We are looking forward to your future stays.

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ben on Nov 11, 2023
We are sorry that you were not happy. We will work hard to improve our performance

4/10 Poor

Bradley

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Good: The young woman at the front desk was pleasant and the room, although extremely dated was clean and the bed was relatively comfortable. The Bad: As many others have mentioned the clientele around the property are extremely sketchy and there is definitely an unsafe feeling to the property although in fairness nothing actually happened during our one night stay. The biggest issue was the constant noise all night long from members of these residents. They spent most of the evening in the parking lot by our room window talking & singing most of the night. As a result, virtually no sleep happened during our one night stay. Unfortunately I would have to recommend choosing a different place to stay.
Stayed 1 night in Nov 2023
Response from Jeeti on Nov 8, 2023
Thanks for your feedback. This might have been an isolated incidence. You should have brought it to the attention of our front desk to deal with the issue. We have advised our staff to remail vigilant and do better watch at night. Thanks for your stay.