Hello Paul,We apologize about the multitude of troubles faced during your stay with us. This is not the hospitality service we strive to provide for each and every one of our guests. We always do our best to provide resolutions to room issues as soon as a problem has been reported to the front desk by having the issue immediately corrected by a staff member or providing a new room if needed that meets everyone's satisfaction.We will be speaking to all of our staff departments about these issues to ensure this is corrected.We always appreciate your feedback and again apologize that your stay was not the experience hoped for.Thank you,Management