Outdoor pool, open 8 AM to 7:00 PM, sun loungers

Reviews of Doubletree Resort by Hilton Hollywood Beach

4 out of 5
Doubletree Resort by Hilton Hollywood Beach
4000 South Ocean Drive, Hollywood, FL

Reviews

7.6

Good

Rating 10 - Excellent. 671 out of 1579 reviews" "
Rating 8 - Good. 336 out of 1579 reviews" "
Rating 6 - Okay. 238 out of 1579 reviews" "
Rating 4 - Poor. 153 out of 1579 reviews" "
Rating 2 - Terrible. 181 out of 1579 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly.
Stayed 1 night in May 2024

10/10 Excellent

Barbara

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Apr 2024
Response from GM on May 13, 2024
Thank you for the perfect five-star rating, Barbara! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear Stacey, thank you for your review regarding your stay at the DoubleTree Resort by Hilton Hollywood Beach. It was a pleasure to read that we exceeded your expectations thanks to our fresh accommodations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your generous compliments with our team. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Twana

Liked: Cleanliness, staff & service, property conditions & facilities
Great property 😃
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear Twana, we are delighted to read that we exceeded your expectations! Our dedicated team works hard every day to ensure our guests have a spectacular stay, and we appreciate you acknowledging our efforts. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Twana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area along side the Intercoastal water ways.. Great view ! Loved my room !! I really can't wait to get back to Hollywood FL , just to stay at the Double tree Hilton Beach resort... And I want the same room Everytime 😊
Stayed 1 night in May 2024
Response from DT on May 12, 2024
Thank you for your feedback.Regards,

2/10 Terrible

stacy

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on May 11, 2024
Dear Stacy,Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for any issues you encountered. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. We hope you will consider staying with us again, as we would love to provide you with the outstanding visit you deserve.  Regards, Nelvis Perez General Manager

4/10 Poor

Ariel

Traveled with family
Disliked: Property conditions & facilities
Too expensive for an average service…
Stayed 3 nights in Apr 2024
Response from GM on May 9, 2024
Dear Ariel, thank you for your feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn that we did not provide you with the level of value you had anticipated. Please accept our sincere apologies. We hope you will give us another opportunity to show you the hospitality you deserve and to prove that we truly value your patronage.Regards,Nelvis PerezGeneral Manager

4/10 Poor

AARONISHA

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not what I expected especially for the price that they charge. They charge for everything. Hotel gives motel vibes. Pool had cigarettes butts in them. I had better hotel experiences for way cheaper.
Stayed 1 night in May 2024
Response from DT on May 9, 2024
Thank you for your feedback .

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
$40 for valet per night is insane. If it was like $20 or $25 sure that’s valid but $40 is still wild
Stayed 4 nights in May 2024
Response from DT on May 9, 2024
Thank you for your feedback .

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities
Pass
Stayed 5 nights in Apr 2024

4/10 Poor

Hali

Traveled with family
Disliked: Cleanliness, staff & service
The pool was nice and tiki hut bartender was nice. The other staff was very rude and unwelcoming particularly one of the valet drivers. No wash cloths the whole stay only towels.
Stayed 6 nights in Apr 2024
Response from GM on May 2, 2024
Hali, your compliments about our pool and tiki bar are much appreciated! However, we are sorry for the issues you had with the service provided by some members of our team, and we hope you will accept our apologies for the unpleasant encounter. We want to show every guest our dedication to outstanding service; therefore, we truly regret this was not your experience. Thank you for choosing us, and we hope to have another opportunity to show you the inspiring hospitality you deserve.Regards, Nelvis PerezGeneral Manager

8/10 Good

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. Pool towels were very thin and small
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Rita, on behalf of all of us, thank you for the review. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize for any disappointment caused by our pool towels. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.General ManagerNelvis PerezGeneral Manager

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on May 1, 2024
We are absolutely thrilled knowing you enjoyed your visit to the fullest, Nadia! It was a sincere pleasure having you with us at DoubleTree Resort by Hilton Hollywood Beach, and we hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on May 1, 2024
Angel, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay at the DoubleTree Resort by Hilton Hollywood Beach to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

2/10 Terrible

KerryAnn

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We went to checking the lady at the at the front desk seem nice her Inas, she encouraged me to join Hilton honors which I did she stated she would upgrade me room I was elated placing us on the 10th floor, once up there I realized it was the same room design we originally book, my issue was as soon as I went in I notice the towel place on the face was torn all string out, I just said to my self I would ask for new ones we came back to the hotel, so on my way up ask ask the guy at the front desk for towels I advised of the one in the room he got me some old dirty looking dingy towel I said these are too old, they went in to back and said that’s all they have for the night, a lady was there trying to assist came back told me she found some told me I was lucky because they had none last we and I was not the only person the complained about the towels, mind you these were worst than the first, I had to take them because alll the stores were closed where I could have bought any, went upstairs decided to take a bath how about the towels that was in the bathroom from original had either makeup stains or burnt stair but something brown on the towel, that cause me now to look at the ones I got from the lady downstairs, listen these towels had some either pubic hair or hair from off their head woven into the towels and I says towel because it was in two of them, now that’s just nasty. Other than that which was just my major issue I had no iron in my room only an iron board
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
KerryAnn, although we are pleased knowing you appreciated the friendly service you received at check-in, we sincerely apologize for the condition of the linens you received during your visit. We take cleanliness concerns very seriously, and your feedback has been shared with our housekeeping leadership team to ensure this is not repeated. We hold ourselves to extremely high standards, and should you stay with us again, we believe you will see that this was an isolated incident. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to Hollywood Beach.Regards,Nelvis PerezGeneral Manager

2/10 Terrible

Odaimi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
the reception staff are rude and do not give you details. they also run unauthorized charges as well as they don’t explain why you’re being charged an extra $350 from what your booking online with expedia says. the hottub is broken and the pool staff were rude as well.
Stayed 2 nights in Apr 2024
Response from GM on May 1, 2024
Odaimi, thank you for staying with us and for sharing your feedback. Providing exceptional service for every guest is our highest priority; therefore, we apologize that this was not your experience. We deeply regret any miscommunication there may have been regarding our rates and fees prior to your arrival. We have shared your feedback with the appropriate individuals so that proper adjustments can be made. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Sharon

Traveled with family and small children
Nice hotel!
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Thank you for being our guest at DoubleTree Resort by Hilton Hollywood Beach. We believe clean, comfortable accommodations and excellent service set us apart and bring guests back time and time again; we appreciate you recognizing our efforts! It was our pleasure having you stay with us, and we look forward to many more return visits.Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Alexandre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. Checking and out was easy. The valet parking service was effective.
Stayed 2 nights in Apr 2024
Response from GM on Apr 29, 2024
Alexandre, thank you for your review regarding your stay at the DoubleTree Resort by Hilton Hollywood Beach. It was a pleasure to read that we exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, and we appreciate you acknowledging our friendly, efficient valet service. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

4/10 Poor

Alicye

Traveled with partner
Disliked: Staff & service
Some one was banging on the door of another room on our floor loudly for about 30 minutes. Not good and the girl at the desk was very rude.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Alicye, thank you for the feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn of the disruptive noise you experienced as well as the service you received from our team. Please accept our sincere apologies. We hope you will give us another opportunity to show you the hospitality you deserve and to prove that we truly value your choice to stay with us.Regards,Nelvis PerezGeneral Manager

8/10 Good

levan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Levan, thank you for taking a moment to rate your experience! We are vey pleased knowing you enjoyed your stay with us. We appreciate your choice to stay at the DoubleTree Resort by Hilton Hollywood Beach, and we hope to welcome you back again soon!Regards, Nelvis Perez General Manager

6/10 Okay

Iuliia, New York

Traveled with family
Disliked: Amenities
The pool was not heated, it was icy, people did not swim in it.I only took this hotel because of the pool. The Jacuzzi wasn't working at all and they didn't even try to fix it. The faucet was running in the room when you turn on the water. The staff only shrugged their hands at all questions. But they cleaned the room every day and put two bottles of water in it.
Stayed 4 nights in Apr 2024
Response from GM on May 1, 2024
Luliia, we appreciate you choosing us and for taking the time to leave your comments. Although we are pleased that you had an overall pleasant stay, we do apologize for the disappointment caused by the current state of our pool and hot tub. We certainly understand your sentiment and regret the negative impact these matters had upon your visit. Thank you once more for your comments, and we hope to have another opportunity to provide you with a better experience on your next visit.Regards,Nelvis PerezGeneral Manager

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 28, 2024
We are truly thrilled with your review, your feedback will be share with our associates, to ensure our guests continue receiving the experience, they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality service.

8/10 Good

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
BEWARE! The hotel is nice, but there is a $45 per day charge for parking
Stayed 2 nights in Apr 2024
Response from DT on Apr 27, 2024
Thank you for your feedback.Regards

10/10 Excellent

aaron joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The attention that staff displayed and over concerns of the quest. Our room was exceptional great amenities and very clean along with a spacious area and great view from our balcony.
Stayed 3 nights in Mar 2024
Response from AA on Apr 28, 2024
We are truly thrilled with your review, your feedback will be share with our associates, to ensure our guests continue receiving the experience, they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality service.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 28, 2024
We are truly thrilled with your review, your feedback will be share with our associates, to ensure our guests continue receiving the experience, they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality service.

6/10 Okay

PATRICIA

Liked: Staff & service
Could improve with cleanliness. Incomplete set of towels were provided and some of them are torn and worn out. Otherwise, the staff and valet crew were nice and helpful
Stayed 3 nights in Apr 2024
Response from DT on Apr 27, 2024
Thank you for your feedback.Regards,

2/10 Terrible

Ehab

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from DT on Apr 27, 2024
Thank you for your feedback.Regards,

10/10 Excellent

nerline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Nerline, thank you for choosing the DoubleTree Resort by Hilton Hollywood Beach for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that the area has to offer. We hope to have the pleasure of hosting you again soon.Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like everything
Stayed 4 nights in Apr 2024
Response from GM on Apr 24, 2024
Tamara, thank you for sharing a few kind words about your recent visit! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us at DoubleTree Resort by Hilton Hollywood Beach, and we hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

8/10 Good

Rocio

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is well, it is cozy, the cleaning staff is excellent. Some of the staff at the front should be a little friendlier. Mrs. Kristene was very special and her excellent attention is a shame that we met her when we were leaving the hotel and not before.
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Rocio, thank you for your feedback regarding your stay. While we're pleased to see that you enjoyed your time with us, please accept our apologies if some of our associates did not display the level of hospitality we aim for. We strive to deliver exceptional service; therefore, we sincerely regret this was not your experience. We have shared your comments with our front desk leadership team, and we hope you will give us another opportunity to prove that we are committed to providing outstanding hospitality.We look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

8/10 Good

Terri

Stayed 4 nights in Apr 2024
Response from GM on May 13, 2024
Dear Terri, thank you for taking a moment to rate your experience. We are delighted to know that you enjoyed your time at DoubleTree Resort by Hilton Hollywood Beach. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

2/10 Terrible

Charde

Will never stay here, chair was broken in room, water took long to drain out shower. other fees was told when I arrived. Jacuzzi water was not hot. I regret staying here.
Stayed 2 nights in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback will share it with managementsRegards,

10/10 Excellent

Walleska

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this place!!
Stayed 1 night in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback.Regards,

4/10 Poor

Preston

Disliked: Cleanliness
The area was nice
Stayed 3 nights in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback.Regards,

4/10 Poor

Tracy

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback.Regards,

2/10 Terrible

Vivian, Broadview heights

The room wasn’t clean
Stayed 2 nights in Apr 2024
Response from d on Apr 20, 2024
we are very sorry and appreciate your feedback to improve our service.Regards,

4/10 Poor

Antoine

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My toilet got blocked once, I did not do anything unusual to cause the blockage, and the guy came and unblocked it. Then it blocked again and I was told they do not have any other rooms to give me. I ended up going to the toilets on the 1st floor, near the swimming pool. No more of this hotel in the future until they renew their plumbing system.
Stayed 5 nights in Apr 2024
Response from DT on Apr 20, 2024
we are very sorry and appreciate your feedback to improve our service.Regards,

10/10 Excellent

Pauline, Stouffville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 2 nights in Apr 2024
Response from DT on Apr 20, 2024
we appreciate your feedback .Regards,

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Pool area needs tending to and pool water definitely not the cleanest. I’ve been there in the past and see that pool area including pool is neglected. Front desk personnel were very nice .
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Dear Kimberly,Thank you for sharing your recent experience with us. While we appreciate you mentioning how much you enjoyed our team's service, we regret that your stay was anything other than perfect. It was disappointing to learn that our pool area did not meet your expectations, as we maintain rigorous standards to ensure a pristine environment for our guests. Rest assured, we will share your feedback appropriately to prevent such concerns in the future. We hope to continue to welcome you back for many more visits so we can show you our dedication to the outstanding experience you deserve every time you are our guest.Regards, Nelvis Perez General Manager

10/10 Excellent

Nathan

Traveled with family
Liked: Amenities
Excellent customer service. We arrived very early after getting off a cruise ship. They let us check in and had cookies for the kids. Also gave us 2 complimentary beach chairs with towels and access to the pool. Very nice place
Stayed 1 night in Apr 2024
Response from AA on Apr 19, 2024
We truly appreciate you taking the time to log your satisfaction with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we are very satisfied we were able meeting your expectation by completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We will definitely share your feedback with our staffs, and we do look forward seeing you in the near future.

2/10 Terrible

Brayan

Stayed 1 night in Apr 2024
Response from DT on May 9, 2024
Thank you for your feedback .

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were accommodating to our needs
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Tracy, thank you for staying at the DoubleTree Resort by Hilton Hollywood Beach and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with our staff. We hope you will consider us your home away from home every time you visit the area, and we look forward to seeing you again!Best Regards, Nelvis PerezGeneral Manager

10/10 Excellent

Raj Mohan

Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for the perfect five-star rating, Raj! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Best Regards, Nelvis PerezGeneral Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the beach, nice pool and good breakfast.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Lisa, thank you for the excellent review of your stay at DoubleTree Resort by Hilton Hollywood Beach. We appreciate you pointing out our convenient proximity to the beach in addition to our fantastic amenities. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Regards, Nelvis PerezGeneral Manager

6/10 Okay

Francisco e

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Apr 2024
Response from aa on Apr 14, 2024
Please accept our sincerely apologies for not meeting your expectations on all disaffections you experience while vacationing at the Doubletree Hotel. We are sincerely sorry for the frustration you encountered due to these conditions, as we understand the need for meeting your expectation after a long day and during your stayed. We have addressed some of these issues. Already and currently working on the others, we hope you will give us another chance to provide you with the exceptional service you deserve in the near future.

2/10 Terrible

Ivan, Milton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this hotel.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Ivan, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Regards, Nelvis PerezGeneral Manager

10/10 Excellent

Tammy

Traveled with family and small children, Traveled with group
This was a nice and clean stay! However they charged my credit card for same thing a couple times!
Stayed 1 night in Apr 2024
Response from aa on Apr 14, 2024
We truly thrilled with your review, your feedback will be share with our associates to ensure our guests continue receiving the experience they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality.

4/10 Poor

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude, the rooms smelled like Marijuana, the bathroom door handle did not work and the restaurant had extremely poor service.
Stayed 2 nights in Apr 2024
Response from DT on Apr 13, 2024
Thank you for your feedback.

6/10 Okay

Galina

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DT on Apr 13, 2024
Thank you for your feedback

8/10 Good

Tammy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice views by the pool! Very close to Walmart and the beach! Walkable! Clean! The shampoo and shower gel smells really good!
Stayed 1 night in Apr 2024
Response from DT on Apr 9, 2024
Thank you for your valuable feedback.Regards,