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Reviews of Best Western Plus Miami-Doral/Dolphin Mall

2.5 out of 5
Best Western Plus Miami-Doral/Dolphin Mall
3875 NW 107th Avenue, Doral, FL

Reviews

7.0

Good

Rating 10 - Excellent. 327 out of 1011 reviews" "
Rating 8 - Good. 232 out of 1011 reviews" "
Rating 6 - Okay. 169 out of 1011 reviews" "
Rating 4 - Poor. 131 out of 1011 reviews" "
Rating 2 - Terrible. 152 out of 1011 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra M

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk never answered the phone once during the 4 days I was there. There was a lot of humidity in the room and the elevator was broken two out of the 4 days. We had to go up and down 4 flights of stairs.
Stayed 1 night in May 2024

10/10 Excellent

Jean sergo

Liked: Cleanliness
Stayed 6 nights in May 2024

4/10 Poor

Latarsha

Traveled with family and small children
Liked: Amenities
Make sure there are English speaking workers on site beside the front desk. Make sure to review the check out time before placing someone in their room and make sure the key card is functioning
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ana Cristina

Disliked: Cleanliness, amenities, property conditions & facilities
The property need a renovation the carpet is so dirty and poor ,the wall of tge bathroom are damage the door is rust , the day before my check out the elevator was broken so on the next day the staff early in the morning had to take my luggage down stairs
Stayed 4 nights in May 2024
Response from Management on May 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LILLIAN

Traveled with partner
Excellent service. Complete breakfast, rooms comfortable, clean. Site is well located, near everything good in Doral. Highly recommended.
Stayed 3 nights in May 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the easy parking, accessibility to almost anything in a in a case by circle
Stayed 4 nights in May 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yolanda

Traveled with group
Nice place, will definitely consider for next stay. Only bed to small for more then 3 party stay.
Stayed 2 nights in May 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nelson

Traveled with family
Disliked: Cleanliness
The parking area free of charge is an advantage. Also there are some restaurants around which is good. Depending on the time, the breakfast area becomes very busy and find a table is dificult.
Stayed 8 nights in May 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Alexis

Stayed 3 nights in May 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ishmael

Stayed 2 nights in May 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

diosbel

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty smelly old low class people coming in
Stayed 1 night in Feb 2024
Response from Management on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Muhamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.very good customer service
Stayed 1 night in May 2024
Response from Management on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mario, Miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind of retro the Hotel but covers our needs of the trip
Stayed 5 nights in Apr 2024
Response from Management on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Siam

Business traveler, Traveled with family
Liked: Staff & service
The room was definitely 3 star. The bathroom was extremely outdated. The shower was nice but the area around the tub had missing caulk between the tub and the wall. The staff was AWESOME and the checkin process was pretty quick.
Stayed 2 nights in May 2024
Response from Management on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Rosemary

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The The property needs a lot of maintenance room had a lot of holes in the wall. I felt unsafe like people were watching … the hallway and room Was terrible smelt moldy, and the bathroom was rusty with hair when i got there. They do have free breakfasts but I got scare to even try something from there
Stayed 1 night in May 2024
Response from Management on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Franklin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Updated, clean and nice room.
Stayed 4 nights in May 2024
Response from Management on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Natali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno para hacer compras
Stayed 3 nights in May 2024
Response from Management on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jorge

Stayed 2 nights in Apr 2024

8/10 Good

Jessica, Dunlop

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are booked for a late arrival for 2 nights. After delays on flights we only arrived just before 1 AM, we were greeted by night staff extremely friendly. Hotel vending machines were sold out due to high volume of guests front desk got us a few bottles of water and we headed off to bed. Bed was big and ok for comfort. Bathroom had all the amenities even shower caps which I was happy to see and use as I don’t often see them as much anymore. Room had kiruig but we enjoyed coffee in the breakfast area. Rooms were quiet Next morning breakfast was good, but busy. They have overflow seating outdoors which we did not mind at all. Selection breakfast was ok as well. Pool was decent and clean and enough seating around it. There is take Out, restaurants and groceries within walking distance however shopping is a bit further. Second morning breakfast not as good selection but still able to get something. ( never seen meatballs for breakfast before) they kept up with the high crowds at breakfast which I liked. Check out was simple. Unfortunately this hotel does not offer any shuttle services. Not even surcharge ones. But all in all it’s a good budget hotel. I’m sorry to see that it had such terrible reviews and I almost did not boom because of it, but glad we tried it. Thank you for a pleasant stay
Stayed 2 nights in Apr 2024
Response from Management on May 3, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Crisnel

I got Severly bitten by bed bugs
Stayed 4 nights in Apr 2024
Response from Management on May 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carielle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. Always my go to hotel when I am in Miami. Breakfast is always good, rooms are clean and beds are made up regularly
Stayed 2 nights in Apr 2024
Response from Management on May 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the area it feel safe
Stayed 1 night in Apr 2024
Response from Management on May 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Angenie

Stayed 1 night in Apr 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious rooms.
Stayed 2 nights in Apr 2024
Response from Management on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

martha

Stayed 2 nights in Apr 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is mold
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeffry

Stayed 2 nights in Apr 2024
Response from Management on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Subarna

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We have plan to stay for 4 days but hotel room are dirty,old furnishings, smells nasty.found nail on the floor which poked my mom feet.so very uncomfortable to stay.
Stayed 1 night in Apr 2024
Response from Management on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean environment
Stayed 5 nights in Apr 2024
Response from Management on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anesia

Traveled with family
Great easy access to shopping areas
Stayed 6 nights in Apr 2024
Response from Management on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Veronica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was rude will see you standing in front of desk n wouldn’t offer to help
Stayed 3 nights in Apr 2024
Response from Management on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Adrienne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good. Property has not been updated in several decades. Musty, old and needing alot of maintenance. Good enough for a layover night.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mariselys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Apr 2024
Response from Management on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Santosh, Paramaribo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Floor carpet looks old and mattresses are old
Stayed 2 nights in Apr 2024
Response from Management on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christina

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was terrible. Behind the door was yucky. It smelled like mold. The tub grout all cracked . The soap wouldn't even stay on. No shower power!. Manager friendly. Breakfast good.
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Niurka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly.
Stayed 4 nights in Mar 2024
Response from Management on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in after our cruise and they allowed us to use pool area aftercheck out until our plane left
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Lucie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was very dirty, rude staff and not what was expected from other reviews and pictures on Expedia.com
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Camille

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gabriela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location, but the hotel is a little old, so property does not look modern o new
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Davina

Traveled with family
Disliked: Staff & service, property conditions & facilities
The hotel rate was very expensive yet the bfast was Ltd and only until 9am. The night we chkd in, there was no wifi until the next day. Front desk staff never answer the phone. They’re often away from the desk so u hv to call hello hello when u need sthg.
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Enoch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rashonda, Dansville

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like major mold!!! Bathroom was dirty
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hidenori, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Narassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kevveon

Quiet environment
Stayed 3 nights in Feb 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Srijit

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty rooms. The rooms stink. Dirty linens as well
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Nolasco

Liked: Staff & service
Nothing
Stayed 3 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!