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Reviews of Biltmore Hotel - Miami - Coral Gables

5 out of 5
Biltmore Hotel - Miami - Coral Gables
1200 Anastasia Ave, Coral Gables, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 707 out of 1002 reviews" "
Rating 8 - Good. 156 out of 1002 reviews" "
Rating 6 - Okay. 64 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy, CONWAY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is awesome, rooms are nice and comfortable, the wait staff at the pool is rude though.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet paradise in the heart of paradise. The Biltmore was everything we expected from a first class resort. The entire property was as if we were living in a dream. From the poolside sunset dinner to the very clean, elegant, and spacious room overlooking the Palma Dore terrace, the pool, and the gold course all from the same window. It was literally a dream and we will be returning as often as we can for as long as we can. Pro tip: Quick bite breakfast at the cafe on LL by the entrance to the elevators. Amazing Cold Brew, and any kind of delicacy you can think of, but for a breakfast I’d grab a cold brew coffee and a pastry and sit by the pool in the morning breeze. Or go to one of the many incredible restaurants and enjoy everything from gourmet breakfast buffet to the freshest of fruit plates. Is just an amazing place. The Breakers is Beautiful, The Boca Raton is Elegant, The Biltmore is all the above and more…it’s Paradise.
Stayed 2 nights in May 2024

10/10 Excellent

Ashkan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there every time I go Miami!
Stayed 3 nights in Apr 2024
Response from Managing Director on May 6, 2024
Dear Ashkan, thank you for choosing the Biltmore and for your kind words. We are looking forward to welcoming you back. Regards

10/10 Excellent

Neil

Liked: Amenities, property conditions & facilities
Best brunch in Miami
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay.
Stayed 4 nights in Apr 2024
Response from Managing Director on May 6, 2024
Dear Sarah, thank you for choosing the Biltmore and for your kind words. We are looking forward to welcoming you back. Regards

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Managing Director on May 6, 2024
Dear Renee, thank you for staying with us and for your support. We are looking forward to your next visit. Regards

2/10 Terrible

Robert

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 28, 2024
Dear Robert, thank you for staying with us and for your feedback. We apologize for not meeting your expectations and hope to have another chance to serve you in the future. Regards

10/10 Excellent

DIANA, Miami

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 28, 2024
Dear Diana, thank you for choosing the Biltmore and for your support. We look forward to your return. Regards

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Biltmore is beautiful - an icon. Lobby was fabulous. The only drawback was that the property was not quiet. Extremely loud wedding music shook the building and we were on the 5th floor! The music did not stop until 11pm. The next morning (around 7:30am) there was a beeping truck and construction going on disturbing our sleep. So much for R&R! The staff was excellent and attentive though. The grounds are breathtaking. The only negative was the lack of quiet. They also charge $70 per day for a micro fridge and microwave which should be included in the rate.
Stayed 3 nights in Apr 2024
Response from Managing Director on Apr 21, 2024
Dear Janet, thank you for staying at the Biltmore and for your kind words. We apologize for any inconveniences the wedding has caused you and have shared your comments with our leadership team for review. We value your patronage and are looking forward to welcoming you back. Regards

10/10 Excellent

David

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024
Response from Managing Director on Apr 21, 2024
Dear David, thank you for choosing the Biltmore and for your support. We are looking forward to your next stay. Regards

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just exactly how we’d imagine our stay in this iconic Miami institution. The location, building, facilities and service exceptional. Brunch was amazing and wish we had more time as only one night in transit. We will be back
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 21, 2024
Dear Janice, thank you for staying at the Biltmore and for your kind words. We are looking forward to welcoming you back. Regards

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Biltmore is a wonderful hotel. It’s a beautiful property - think of a Las Vegas hotel done with class. Beautifully decorated throughout in a mixture of Spanish and Italian Renaissance architecture. The enormous swimming pool is the biggest i’ve ever seen. Like a couple of Olympic pools joined together!!! My junior suite was beautifully decorated. My only complaints are the size of the bath - too small - and the lack of drawer space. The last one is odd given the size of the room. Had a fantastic buffet breakfast and the food shop does amazing stuff to take away. The area around the hotel is very residential so to get to restaurants and shops you will really need to drive. But it keeps the place very quiet and provided very nice walks admiring all the houses.
Stayed 2 nights in Apr 2024
Response from Managing Director on Apr 21, 2024
Dear Laurence, thank you for staying at the Biltmore and for your kind words. We apologize for the bathroom space not meeting your expectations and are looking forward to welcoming you back. Regards

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. I can't believe I have not stayed here before. I ate lunch, I used the spa, I had dinner, I used the pool. It was phenomenal. It was elegant and quiet, just the way I like it.
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 14, 2024
Dear Yolanda, thank you for staying with us and for your kind words. We look forward to your next stay. Regards

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, meticulously cleaned room. Private balcony was amazing.
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 14, 2024
Dear Daniela, thank you for staying with us and for your kind words. We look forward to your next stay. Regards

10/10 Excellent

Weston

Stayed 1 night in Apr 2024
Response from Managing Director on Apr 28, 2024
Dear Weston, thank you for choosing the Biltmore and for your support. We look forward to your return. Regards

10/10 Excellent

Roly

Stayed 1 night in Apr 2024
Response from Managing Director on Apr 28, 2024
Dear Roly, thank you for choosing the Biltmore and for your support. We look forward to your return. Regards

10/10 Excellent

Angel

Liked: Property conditions & facilities
Beautiful grounds and building
Stayed 2 nights in Apr 2024
Response from Managing Director on Apr 14, 2024
Dear Angel, thank you for staying with us and for your kind words. We look forward to your next stay. Regards

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience definitely worth the money.
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 7, 2024
Dear Jasmine, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to your return. Regards

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a magnificent hotel. You feel like you are visiting Seville for a few days. Delicious food and drink. Pool astounding. Lobby old world magnificent. View out of every window. Our upgrade was a surprise and out suite was in a tower. So memorable!
Stayed 2 nights in Apr 2024
Response from Managing Director on Apr 7, 2024
Dear Rosemary, thank you for choosing the Biltmore and for your kind words. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

Louis

Stayed 3 nights in Mar 2024
Response from The Biltmore Hotel on Apr 2, 2024
Hello Louis, we at The Biltmore thank you for your positive review. We strive to provide the best experience possible for our guests, and we hope to welcome you back soon.

10/10 Excellent

Liset

Stayed 1 night in Mar 2024
Response from Managing Director on Mar 29, 2024
Dear Liset, thank you for staying with us and your support. We look forward to welcoming you back. Regards

2/10 Terrible

Ed, Oakland

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Overcrowded and tired property. The smallest "suite" I've ever seen. Only one bar and no seats available there. Dinner at Fontana was a disaster.
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 29, 2024
Dear Ed, thank you for staying with us and your feedback. we apologize for not meeting your expectations with our two bars, Cellar Club and Biltmore Bar and the Fontana dinner experience. Your comments have been shared with our leadership team and we hope to have an opportunity to serve you again. Regards

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Biltmore is elegant, opulent and a destination. We stayed so the kids could enjoy the massive pool and we relaxed at the pool.
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 29, 2024
Dear Mary, thank you for staying with us and your kind words. We look forward to welcoming you back. Regards

8/10 Good

Susan Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 24, 2024
Dear Susan, thank you for choosing the Biltmore and for your support. We value your business and look forward to your return. Regards

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 4 nights in Mar 2024
Response from Managing Director on Mar 24, 2024
Dear John, thank you for choosing the Biltmore and for your support. We value your business and look forward to your return. Regards

8/10 Good

Inder, Dublin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff need to listen to customers.
Stayed 3 nights in Mar 2024
Response from Managing Director on Mar 21, 2024
Dear Inder, thank you for choosing the Biltmore and for your feedback. We value your patronage and have shared your comment with our leadership team. We look forward to welcoming you back. Regards

4/10 Poor

Lauren

Stayed 2 nights in Mar 2024
Response from Managing Director on Apr 7, 2024
Dear Lauren, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to your return. Regards

10/10 Excellent

Gabriel, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was magical, we arrived very early on Sunday to take advantage of early checkin and enjoy a massage and the SPA. These 2 days felt like a whole week of relaxation. Victoria at the Cascade restaurant and Edwin at the Fontana were super friendly and accommodating. We’ll me back for more soon…
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 15, 2024
Dear Gabriel, we are thrilled to hear that your stay was magical and rejuvenating! Your kind words about Victoria and Edwin will be shared with them. Thank you for choosing our hotel for your relaxation getaway. We eagerly anticipate your return and creating more memorable experiences for you. Regards

4/10 Poor

Clifton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The double room is incredibly small with no seating area. Carpet in desperate need of cleaning. Super large pool but lots of floating debris. No early morning bellman available to assist with baggage— front desk attendant rude. Huge hotel but only one choice of restaurant for dinner. Room service was not edible. We enjoyed the afternoon tea on the lobby level and the spa has a nice atmosphere. For the price, there must be better options in Miami.
Stayed 4 nights in Mar 2024
Response from Managing Director on Mar 15, 2024
Dear Clifton, we sincerely apologize for the shortcomings during your stay. Your feedback is invaluable in our continuous efforts to improve. We will address the cleanliness issues and service lapses promptly. Thank you for acknowledging the positive aspects; we aim to enhance every guest experience. We hope for another opportunity to exceed your expectations. Regards

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a little old but rooms were clean and spacious. Pool was great. Friendly staff
Stayed 7 nights in Feb 2024
Response from Managing Director on Mar 5, 2024
Dear Mark, thank you for staying with us and for your feedback. We value your patronage and apologize for not meeting all your expectations. We look forward to welcoming you back. Regards

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay!! Looking forward to returning
Stayed 1 night in Feb 2024
Response from Managing Director on Mar 2, 2024
Dear Diana, thank you for staying with us and your feedback. We are looking forward to your return. Regards

10/10 Excellent

Marylyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Marylyn, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

elisandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service very clean staff willing to help !
Stayed 3 nights in Feb 2024
Response from Managing Director on Mar 1, 2024
Dear Elisandro, thank you for choosing the Biltmore and for sharing your feedback. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Michael, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was well done
Stayed 3 nights in Feb 2024
Response from Managing Director on Feb 22, 2024
Dear Charles, thank you for staying with us and for your kind words. We look forward to your return. Regards

10/10 Excellent

Heather, Thonotosassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Feb 2024
Response from Managing Director on Feb 22, 2024
Dear Heather, thank you for staying with us and for your kind words. We look forward to your return. Regards

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms! Great golf course on site!
Stayed 4 nights in Feb 2024
Response from Managing Director on Feb 19, 2024
Dear Joshua, thank you for choosing the Biltmore and your kind words. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

john, Arlington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Biltmore is a grand old lady that harkens back to the roaring 20’s. Think Ethel Merman, Johnny Wiesmuller, Babe Ruth, Alphonse Capone. They have turned it into an increasingly modern resort with lovely amenities, beautiful rooms and a friendly knowledgeable staff. Loved exploring this hotel and coral cables
Stayed 6 nights in Feb 2024
Response from Managing Director on Feb 19, 2024
Dear John, thank you for choosing the Biltmore and your kind words. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and beautiful. This hotel and property are in keeping with the best way vacation stays should be. The rooms are spacious and beautifully appointed. The halls are quiet and clean. This hotel experience is well worth and is so luxurious. The pool is exceptional with loads of sun exposure options. The restaurant environments, staff, food and drink options were all outstanding. Can’t say enough about how terrific our stay was. 10/10!
Stayed 1 night in Feb 2024
Response from Managing Director on Feb 19, 2024
Dear Carol, thank you for choosing the Biltmore and your kind words. We value your patronage and look forward to welcoming you back. Regards

8/10 Good

Lynn

Stayed 1 night in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Lynn, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

6/10 Okay

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff at check in was very unfriendly
Stayed 1 night in Feb 2024
Response from Managing Director on Feb 8, 2024
Dear Mary, thank you for staying with us and your feedback. We apologize for the unfriendly front desk staff and have shared your comment with our leadership team for review and action. We look forward to serving you again in the future. Regards

10/10 Excellent

Rosie

Stayed 2 nights in Feb 2024
Response from Managing Director on Mar 21, 2024
Dear Rosie, thank you for choosing the Biltmore and for your support. We value your patronage and look forward to welcoming you back. Regards

10/10 Excellent

Ernesto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Managing Director on Feb 15, 2024
Dear Ernesto, thank you for staying with us and for your support. We look forward to your next stay. Regards

2/10 Terrible

SUNG

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel is too old
Stayed 1 night in Dec 2023
Response from Managing Director on Feb 5, 2024
Dear Sung, thank you for staying with us and your feedback. We apologize for not meeting your expectations and hope to serve you again in the future. Regards

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful. The rooms were clean and all the details were well thought off. ( chargers for phones
Stayed 2 nights in Feb 2024
Response from Managing Director on Feb 5, 2024
Dear Diana, thank you for staying with us and your kind words. We look forward to your next visit. Regards

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Managing Director on Feb 2, 2024
Dear Cynthia, thank you for staying with us and for your support. We look forward to your return. Regards

10/10 Excellent

DUILIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Managing Director on Feb 2, 2024
Dear Duilio, thank you for staying with us and for your support. We look forward to your return. Regards

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great!!!
Stayed 1 night in Jan 2024
Response from Managing Director on Jan 28, 2024
Dear John, thank you for staying with us and for your support. We look forward to your return. Regards

6/10 Okay

Carlos

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful historical landmark hotel. The junior suite has very little drawers to store clothing. My toilet was leaking water from the bottom and the writing desk was lopsided. The restaurant, Fontana, their service was slow and uninformative. For example, the breakfast buffet has no apparent omelette station. However, hearing others ask the wait staff, you need to ask the staff behind the buffet station that you want an omelette. The bathrooms do not have an exhaust vent so you will have a foggy mirror after showering. The hotel is very secure and parking is free and there is ample parking if there isn’t a wedding or another affair going on.
Response from Managing Director on Jan 28, 2024
Dear Carlos, thank you for choosing the Biltmore and for sharing your experience at our historical landmark hotel. We sincerely apologize for the inconveniences you encountered, and we appreciate your valuable feedback. Rest assured, we will address the issues raised to enhance our guest experience. We hope to welcome you back and provide a more seamless stay. Regards

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Managing Director on Jan 25, 2024
Dear William, thank you for staying with us and your support. We look forward to your return. Regards