Exterior

Reviews of La Quinta Inn & Suites by Wyndham Miami Airport West

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 331 out of 785 reviews" "
Rating 8 - Good. 193 out of 785 reviews" "
Rating 6 - Okay. 113 out of 785 reviews" "
Rating 4 - Poor. 71 out of 785 reviews" "
Rating 2 - Terrible. 77 out of 785 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quiet and friendly hotel
Stayed 5 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

6/10 Okay

Peronia

Nice hotel . Spacious room. Basic breakfast and terrible WiFi service .
Stayed 1 night in Apr 2024
Response from Victor A. on Apr 24, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention

10/10 Excellent

Nancy, Melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though they are remodeling the lobby. Everything was labeled from parking lot to lobby. They are doing a wonderful job.
Stayed 1 night in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

4/10 Poor

Hugo

Liked: Cleanliness
Disliked: Staff & service, amenities
They should train their staff better , really bad manners and don’t know how to tray customers properly.
Stayed 1 night in Apr 2024
Response from Victor A. on Apr 24, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention

2/10 Terrible

Janael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Construction workers were everywhere!! Very noisy. Room was clean, however tv didn’t work and ac unit was making the loudest rattling sound all day long
Stayed 4 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect and staff very friendly. The breakfast was the same each day of the week. Eggs could have been different. Also the house keeping upon request sounds like lack of staff. I would return again. Thanks for your service.
Stayed 8 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for taking the time to write your review. I am sorry breakfast did not meet your expectations. It is only through your feedback that improvements are considered and made, to improve our guests' experience. We very much appreciate your business and thank you for staying with us.

4/10 Poor

Pamela, Staten Island

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, the staff is very helpful and the area very safe.
Stayed 1 night in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

6/10 Okay

Isaura

Traveled with group, Business traveler
Liked: Amenities
El hotel muy bonito y limpio. Por las noches el aire acondicionado fatal. Se apagaba constantemente y hacía calor en el cuarto. Lo demás estuvo muy bien.
Stayed 2 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for your review and for your recent stay. We are happy that you had a good stay overall. I will work with my staff to address the issues that you encountered. It is our goal to make sure all of our guests have an enjoyable stay. We hope that you stay with us again when you return to the Miami Airport area.

10/10 Excellent

Tammie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just here one Night before our Cruise We all had a great experience.
Stayed 1 night in Feb 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests

4/10 Poor

Rulian, Kralendijk

Liked: Cleanliness
Disliked: Property conditions & facilities
They did not change the sheet from the bedroom. it had hair on it. not mine i like that it have a big space
Stayed 2 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our housekeeping staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

10/10 Excellent

Jezelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay.
Stayed 4 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast was CRAP! No protein except hard boiled eggs. No selection
Stayed 1 night in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for taking the time to write your review. I am sorry breakfast did not meet your expectations. It is only through your feedback that improvements are considered and made, to improve our guests' experience. We very much appreciate your business and thank you for staying with us

8/10 Good

SURVIVAL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was OK
Stayed 3 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for taking the time to write your review. It is only through your feedback that improvements are considered and made, to improve our guests' experience. We very much appreciate your business and thank you for staying with us.

8/10 Good

SURVIVAL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was OK
Stayed 5 nights in Apr 2024
Response from Victor A. on Apr 24, 2024
Thank you for taking the time to write your review. It is only through your feedback that improvements are considered and made, to improve our guests' experience. We very much appreciate your business and thank you for staying with us.

10/10 Excellent

Juliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities amazing
Stayed 1 night in Apr 2024
Response from Karel del Castillo, AGM on Apr 11, 2024
Thanks a lot Juliana for your Comments and excellent review!!! See you again!!

10/10 Excellent

Andres

Stayed 1 night in Apr 2024
Response from Karel del Castillo, AGM on Apr 12, 2024
Dear Andres:I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our standards.

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities
The only complain is the moldy smell in the bathroom since the airextractor does not work well.
Stayed 2 nights in Apr 2024
Response from Karel del Castillo, AGM on Apr 10, 2024
Hi:I sorry to hear about this. We are going o work on it right now.

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was attentive. Clean.
Stayed 1 night in Apr 2024
Response from Karel del Castillo, AGM on Apr 10, 2024
Hola Ramiro, me alegro mucho de ver que tuvo una buena estancia. Lo esperamos de vuelta!!

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was exceptionally clean and the breakfast was great as well. My only issue is that the wifi was constantly dropping from my room. I had to go to the lobby to get a decent connection.
Stayed 2 nights in Apr 2024
Response from Karel del Castillo, AGM on Apr 10, 2024
I do apologize for Internet issue, we are going to keep working on it. I'm very happy to hear you liked Breakfast and cleanliness. See you soon.

10/10 Excellent

Marlon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great area.
Stayed 4 nights in Mar 2024
Response from Karel del Castillo, AGM on Apr 10, 2024
Hi Marlon. For sure we have a great location. See you soon!!

4/10 Poor

adrian

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Karel del Castillo, AGM on Apr 10, 2024
Hi Adrian;I'm sorry to see that you didn't have a great stay with us. We hope you give us another chance in the future to better serve you.

10/10 Excellent

Nicolle, Guayaquil

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Karel del Castillo, AGM on Apr 3, 2024
Thanks a lot Nicole for your Excellent Review!! See you soon!!!

4/10 Poor

Tashana Mellissa

Traveled with family
The WiFi was horrible. As an international traveler I needed wifi and it wasn’t ability on the 4th fourth floor. Two different agents and two different reason for the poor or lack of internet connectivity.
Stayed 2 nights in Mar 2024
Response from Karel del Castillo, AGM on Apr 3, 2024
Dear Tashana: We really sorry about this inconvenience. We hope you to give us another chance to better serve you in the future.

10/10 Excellent

Imran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propertylooks updated Very clean and comfortable
Stayed 3 nights in Mar 2024
Response from Karel del Castillo, AGM on Apr 3, 2024
Dear Imran:Thanks for your kind comments about your recent stay at La Quinta Inns & Suites Miami Airport West. We are so thrilled that you enjoyed your stay with us. Thank you so much for your kind words; our staff values your feedback.

10/10 Excellent

Gregg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for cruiseport
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Apr 3, 2024
Dear Gregg:Yes!!! Our safe and free parking and the shuttle to the Cruise Port are some of our strengths!!! See you again!!!

4/10 Poor

Tina

Traveled with partner
Liked: Cleanliness
Okay
Stayed 3 nights in Mar 2024
Response from Karel del Castillo, AGM on Apr 3, 2024
Thanks, Tina for taking part of your time to review us. We hope to see you again to better serve you.

6/10 Okay

John

Traveled with family
Liked: Staff & service, amenities
No hot water. Could be clearner.
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Apr 3, 2024
Dear John:Thank you for sharing your feedback regarding your recent stay. I am truly sorry about this issue. I will use your feedback as a training opportunity to review procedures with my staff. I hope you will give us another chance again in the future.

8/10 Good

Domingo

Stayed 5 nights in Mar 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

8/10 Good

Catherine

Stayed 1 night in Mar 2024
Response from Victor A. on Apr 24, 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Airport West was as good as we had hoped it would be. We’re looking forward to having you again as our guests

6/10 Okay

Maria

Stayed 2 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 30, 2024
Dear Maria:Thank you for sharing your feedback regarding your recent stay. I am truly sorry that we didn't meet your expectations.

8/10 Good

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, calm, clean
Stayed 2 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 28, 2024
Dear Veronique:I'm very glad to hear that you had a good experience with us. We hope to see you again and offer you an excellent service.

8/10 Good

Catherine

Stayed 1 night in Mar 2024
Response from Victor A. on Apr 24, 2024
We are happy to hear that you have enjoyed your recent stay at La Quinta Inns & Suites. Thank you for staying and taking the time to post a review. We hope to see you again on your next visit to the Miami Airport area

8/10 Good

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to airport
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 28, 2024
Thanks Brooke for recommending our location. I hope to see you again when you comeback to Miami.Best regards

6/10 Okay

Anderson

Stayed 5 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 28, 2024
Dear Anderson:thanks for taking the time to review us. We hope to see you again to better serve you,Best regards

10/10 Excellent

L

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Odor to the hallways and rooms. Spacious king room with living space couch and amenities. Great for short overnight visit.
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Hi L:We are happy to hear that you enjoyed your stay with us at La Quinta Inns & Suites. We truly want all of our guests to find comfort at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was. We hope that when you are in the Miami Airport area you will stay with us again.Best Regards, Karel del CastilloAssistant General Manager

8/10 Good

hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, hospitable and convenient for shoppers
Stayed 2 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Hi Hannah:I'm happy to hear that you found clean and hospitable our hotel. See you soon!!

8/10 Good

Mark

Traveled with family
Liked: Cleanliness
Would definitely stay here again. The elevator was very slow and breakfast area crowded but there are so many options close by. Very convenient location close to Dolphin Mall and international Mall.
Stayed 3 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Dear Mark. I love to see you liked the place. Maybe you didn't notice that we have two elevators so I'm going to work on it. See you again.Best Regards, Karel del CastilloAssistant General Manager

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping yet quiet and off the main road.
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Hi Susan:Thanks for taking the time to review us. we hope to see you again and get 5.Best regardsKarel del CastilloAssistant General Manager

2/10 Terrible

Mark, Toronto

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No customer care or service…
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Dear Mark:Thanks for your feedback regarding your stay with us. We're very concerned about the comment you mentioned and would like to speak with you further. If you could please contact management at the hotel directly so we can better assist you. Best Regards, Karel del CastilloAssistant General Manager

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Hola Jorge, gracias por evaluar de excelente nuestro Hotel. Nos vemos de vuelta!!Saludos, Karel del CastilloAssistant General Manager

10/10 Excellent

Sandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I would consider an airport hotel. No shuttle service from airport. $40 taxi cost.
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Hi Sandi. Miami is a huge city, believe me that we are close to the airport. We hope to see you again.Best Regards, Karel del CastilloAssistant General Manager

6/10 Okay

Bonnie

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Dear Bonnie:I'm sorry to see that we didn't meet your expectations. We hope to see you again in the future and better serve you.Best Regards, Karel del CastilloAssistant General Manager

6/10 Okay

Claudia

Traveled with partner
They did not provide room upkeep. I stayed two nights and had to ask for toilet paper and they said I could go up front and pick it up.
Stayed 2 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Dear Claudia:I'm really sorry to hear this. We hope o see you again to better see you.Best Regards, Karel del CastilloAssistant General Manager

10/10 Excellent

Javier

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 15, 2024
Gracias, Javier, por su review de 5 estrellas!!!! Saludos!!!

10/10 Excellent

Nilo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
EL SERVICIO DE DESAYUNO MUY MALO. MUY POCAS OPCIONES
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 24, 2024
Dear Nilo:I'm really sorry that our free continental breakfast didn't meet your expectations. We ae going to keep working on it.Best Regards, Karel del CastilloAssistant General Manager

4/10 Poor

Letecha

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Karel del Castillo, AGM on Mar 14, 2024
Dear Letecha:We would like to offer our sincerest apologies for the issues you encountered during your stay. I hope you give us another chance in the future to better serve you.

6/10 Okay

Luis

Liked: Staff & service, property conditions & facilities
fix air conditioning units.
Stayed 1 night in Mar 2024
Response from Karel del Castillo, AGM on Mar 15, 2024
Dear Luis:hank you for sharing your feedback regarding your recent stay. I am truly sorry the issue with A/C. I hope you give us another chance in the future to better serve you.

10/10 Excellent

Paloma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing we encountered in our stay was the parking, not much parking options had to park on the street a couple nights. Other than that would recommend everyone to stay here as is convenient and has a plaza with food options.
Stayed 4 nights in Feb 2024
Response from Karel del Castillo, AGM on Mar 11, 2024
Thanks a lot, Paloma, for taking part of your time to review us. We really appreciate your 5 stars rating!!!