Ratings based on 442 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Dominican Republic

The Hotel staff is very friendly and helpfull.

Posted Aug 15, 2014
Pros: Great staff and location.
Cons: The elevator needs to be upgraded, a bit slow and need of maintenance.
Location: The Hotel is near the airport and near Dolphin Mall and park area.
The Hotel is near the airport and near Dolphin Mall and park area. The Hotel staff is very friendly and helpfull.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Orlando

Quick 2 night business visit.

Posted Aug 9, 2014
Pros: Clean, close to my needs.
Cons: Elevator was very slow.
I needed to be near the convention center on 72nd St. It was easy to and from and the hotel was near many nice restruants. Check in was easy. Every thing seemed secure in parking lot.
3 out of 5
Recommended
for Everyone
by A verified traveler from from Switzerland

place is ok for a night or 2 but not for more

Posted Jul 31, 2014
the airport shuttle does not run contiuously. we had to wait 60 !! minutes at the airport till we got picked up by the shuttle
3 out of 5
Recommended
for Everyone
by A verified traveler from Calif.

Nice looking exterior, worn interior

Posted Jul 31, 2014
Pros: Staff
Cons: Hallways and pool
Location: Close to airport
Helpful staff. Our air-conditioning wasn't working, so they gave us a different room. Rooms are pretty nice. Hallways are too warm (not air-conditioned) and the hall carpets are stained. Pool was only clean the day after the pool service was there, but the other 3 days we stayed the water had lots of hair, bugs, etc. floating in it. (Don't use goggles because you' ll be grossed out.). Overall, an okay place to stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

good location

Posted Jul 31, 2014
Pros: good location. shipping of packages to hotel did not incur any charges.
Cons: shuttle reliability. Must pass at least every hour.
Location: Wendy;s and Mc Donald restaurants walking distance. need to cross busy street. Walmart, chilis close by.
Close to walmart and reataurants. Easy driving to major malls Dolphin and International mall. Shuttle to hotel unreliable. Did not pass for 3hrs. Had to rent vehicle to reach hotel.
1 out of 5
by A verified traveler from New York

Posted Jul 22, 2014
Disappointing... I have stay in La Quinta in other locations around the country and always have had a good experience, but not this time.
2 out of 5
by A verified traveler from New York

Very poor customer service

Posted Jul 10, 2014
Cons: Staff has Soviet Union-type ideas about customer service.
The facility is fine, but the staff at this hotel doesn't get customer service. The staff began taking down the breakfast bar just as a large number of people -- who had gotten in late the night before -- came down to eat. The staff was whisking away food from people as they were reaching for it. All this was going on right in the front lobby, in full view of the manager. Also, the airport shuttle only runs once an hour and stops running at 10 p.m. No flexibility there, and a taxi from the airport cost $27. A sign in the elevator exhorts customers to "give us a 10" on the hotel evaluation form "because of our commitment to customer service." That's commitment in theory - no sign of it in practice. I'd give them a zero.
3 out of 5
by Fausto

Hotel near of airport and malls.

Posted Jun 19, 2014
Cons: The hotel need refactions specally the elevators.
Location: The location is excelent.
I was just one night, the hotel needs improvement.
4 out of 5
Recommended
for Everyone
by Juan from Argentina

Hotel more than good / huge Problem with CAR-Hertz

Posted Jun 12, 2014
Pros: Location, comfortable rooms, smoking permitted, free parking and free wi-fi.
Cons: More staff to assist the guest. To extend the breakfast time until 10.00 AM which use to be common in most hotels. I went at 9.30 and was over.
Location: Places to eat at walking distance. Near to Markets (Office Max, Sam's Club, Walmart) and Shopping Malls (International Mall and Dolphin Mall
Hotel was more than good. I have stayed at the hotel more than one time and always was a pleasent stay. This time I should say they have failed in small things. * Before the night the Air Conditioning failed. Regarding was NO technician or responsible for that, they offered to change me the room, which they did. But, I was at the 6th floor, and I had to go to the lobby to get the new key, and return to my room and do the moving all by myself. Nobody from the hotel offered me to send me the key or help me with the moving, which would be reasonable. I assume they have a very short staff at night. * Other small thing. I am a smoker. The Hotel offer Smoking rooms. But there was NO ASHTRAY at the entire hotel, no matter how many times I asked for that. They always said to me... I will be sending you one, later. And it never happened. At the end of the day, the gil in the front desk, told me the truth. They do not have a single ashtray at the hotel. They have ordered some, but they did not received it. Unbelieveable
4 out of 5
Recommended
for Everyone
by Ser from Trinidad

Close to Dolphin Mall

Posted Jun 9, 2014
Pros: I liked the layout of the room. The lobby and dining area was clean. The exterior of the hotel was also well kept and wonderful for taking pictures.
Cons: Front desk staff need to be a little more attentive. Had to go down stairs to get their attention. Elevator too slow.
Location: Paid a yellow cab about $14.00 to get to the Dolphin Mall. Also the taxis were available outside the mall when I was ready to return to the hotel.
Really appreciated the shuttle service to the airport.